Tony Karrer

SEPTEMBER 14, 2009

I spend a fair amount of my consulting time working with large organizations to help define how they will apply technology to particular business / performance / learning needs. You start the conversation by understanding what their real business, performance, talent and learning challenges are. Informal learning?

eLearning Strategy 136

eLearning Strategy Strategy Corporate eLearning eLearning Consultant 136

Tony Karrer

FEBRUARY 14, 2011

Cramster helps students with homework by providing answers to textbook questions and interactive support - think little pieces of eLearning for helping students figure out those problems. More broadly, addressing the issue of information overload for particular audiences is going to provide big time opportunity. Now it's your turn.

eLearning Consultant 173

eLearning Consultant eLearning Lecture Long Tail 173

Tony Karrer

OCTOBER 6, 2009

George Siemens – Multitasking A report on multitasking (via Mark Bullen ) states “heavy media multitaskers performed worse on a test of task-switching ability, likely due to reduced ability to filter out interference from the irrelevant task set”. BBC provides more commentary. eLearning Technology.

Multitasking 117

Multitasking Cognitive Summary Write Blog 117

Tony Karrer

DECEMBER 10, 2008

At the start of any performance improvement initiative, there is a question of whether the initiative is going to have real impact on what matters to the organization. Will the performance support tool provided to financial advisors increase customer loyalty?

Metrics 100

Metrics Performance Support Score Survey 100

Tony Karrer

MARCH 30, 2010

tools to improve your performance as a knowledge worker. That said, I thought it would be worthwhile for me to collect a few of the resources that provide good starting points that can help Knowledge Workers improve their performance using Social Media. Last week I had a presentation around using Social Media and Web 2.0

Knowledge Worker 106

Knowledge Worker Social Media Media Knowledge 106

Tony Karrer

JUNE 3, 2009

It's interesting to see how these relate to and enhance the core elements of Deliberative Practice: Deliberate practice identifies specific, defined elements of performance that need to be improved and works them intently independent of actual performance. Goals are set around each element of performance.

Social Media 111

Social Media Expertise Expert eLearning Strategy 111

Tony Karrer

JUNE 2, 2008

His major points were: Search is not an effective method for performers to find information. Integrating information closer to the work flow and work interface can improve performance. When in performance mode - they want more detail. I don't disagree that often search is not a great vehicle to support particular performance.

ASTD 100

ASTD Performance Support Search Google 100

Tony Karrer

DECEMBER 14, 2010

It provided high value for me and hopefully value for people reading it. iPad (and iPhone) are Much More Useful Than I Expected I didn’t actually think that I would care about the iPad except as a tool for training and performance support in environments like retail and restaurants where it’s always been an issue having access to machines.

Text-to-Speech 200

Text-to-Speech Compliance Training Diversity Training SharePoint 200

Tony Karrer

NOVEMBER 5, 2007

And when you go look at the LMS providers, they don't call themselves an LMS anymore: • SumTotal is a global provider of talent and learning management solutions. • Saba is the premier global provider of strategic human capital management (HCM) software and services. You go broader.

KnowledgePlanet 105

KnowledgePlanet GeoLearning Learn.com Plateau 105

Tony Karrer

JUNE 25, 2008

Later they say: Invariably, quality will mean very different things to different elearning providers. If we provide information in the form of performance support, reference material, etc., If we provide information in the form of performance support, reference material, etc., What about the user experience?

eLearning 2.0 100

eLearning 2.0 Quality Instructional Instruction 100

Tony Karrer

DECEMBER 9, 2008

Maybe this more appropriately would be called Learning Design - or eLearning Design - or maybe something else that implies performance support as well. However, what about the case when you are providing tools and really don't have the content defined ahead of time? Maybe we are providing a Wiki and conducting a barn raising session?

CD-ROM 122

CD-ROM Wiki Design Scanning 122

Tony Karrer

MAY 5, 2009

Our tour guides and their topics are: Bob Mosher - Performance Support Tools Judy Brown - Mobile Learning Solutions Karl Kapp - Games and Simulations Tony Karrer - Self-Paced and Other eLearning Solutions Each tour guide will give a brief overview of what's happening out there and then we'll see examples.

eLearning Consultant 102

eLearning Consultant eLearning Strategy Free LearnTrends 102

Tony Karrer

MARCH 9, 2010

All CC licenses start with: Attribution (CC-BY) – Allows others to copy, distribute, display and perform a copyrighted work – and derivative works based upon it – but only if they give credit. No Derivative Works (ND) – Allows copy, distribute, display, and perform only verbatim copies of the work, but not make derivative works based on it.

Creative Commons 127

Creative Commons OCW Companies Corporate eLearning 127

Tony Karrer

AUGUST 25, 2009

This whole topic has got me thinking about all of the implications and I've been regularly posting on it: Update on Future of Business of Learning New Learning Solutions Marginalized Getting Started Charles discusses what Learning Tree (and all training providers are up against).

Solution 107

Solution Wiki Ning Sun 107

Tony Karrer

SEPTEMBER 29, 2009

Interesting post by Dan Pontefract where he provides definitions of some different "2.0" This means: providing solutions beyond traditional training / courses working closely with other parts of the organization including Enterprise 2.0, Thus, we must look to provide value in the long tail of learning. is the use of Web 2.0

Enterprise 2.0 105

Enterprise 2.0 Long Tail LearnTrends Firewalls 105

Tony Karrer

JANUARY 5, 2008

Searching on eperformance I ran across your 2003 LearningCircuits blog entries (E-Performance Essentials) separating eperformance into edevelopment, einteraction and esupport. I personally still like the term ePerformance, but it has not taken off and it has somewhat has been overloaded by optimization and performance review applications.

Virtual Classroom 112

Virtual Classroom Courseware Performance Support Search 112

Tony Karrer

NOVEMBER 21, 2008

Listserv for professionals and students in the field of distance education and provide a forum for discussion of all aspects of distance education. ASTD Discussion Forums - Fairly active discussion forums on wide variety of topics such as e-Learning, consulting, OD & Leadership, Performance Improvement. LearningTown!

Community 105

Community Ning Instructional Design eLearning Guild 105

Tony Karrer

OCTOBER 13, 2011

I was talking with a startup that has an existing audience and now want to provide a monthly subscription for access to training to this audience. They will only convert a portion of the audience to the new service. The learners will get access to webinars, recorded webinars, videos, and other online content that they will author separately.

Low Cost 122

Low Cost IntraLearn Hosting Cornerstone OnDemand 122

Tony Karrer

DECEMBER 2, 2008

Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. In the world of learning, it's determining how to handle particular performance needs, learning needs. One was based on the complexity of the work.

Knowledge Work 131

Knowledge Work Knowledge Cognitive Knowledge Worker 131

Tony Karrer

DECEMBER 4, 2006

In fact, it would seem that Stephen and I may even have agreement that a big part of our challenge is how to provide the right environment for learning to occur. How do you aim at performance objectives, provide appropriate support, structure and form without dictating to some level?

Informal 100

Informal Performance Support Learning Objects Informal Learning 100

Tony Karrer

SEPTEMBER 18, 2006

To help provide some context for this question, in a previous post I provided the following mental model of Learning Design: The question Lee asked is whether this is the reality given that with new models of eLearning (see: eLearning 1.0, Given this context, the question: Is Performance Analysis the same? eLearning 1.3

Instructional Design 100

Instructional Design eLearning 2.0 Design ADDIE 100

Tony Karrer

SEPTEMBER 25, 2006

His basic point is that Gagne's: Gaining attention Stating the objective Stimulating recall of prior learning Presenting the stimulus Providing learning guidance Eliciting performance Providing feedback Assessing performance Enhancing retention and transfer to other contexts is in his words.

Sexual Harassment Training 103

Sexual Harassment Training Courseware Harassment Training Compliance Training 103

Tony Karrer

JANUARY 9, 2007

Only slightly more seriously, consider the following graph that I often use in presentations to illustrate a point: Expenditure on training has a limit on the performance gains you can achieve. After a certain point, the cost of the Training exceeds the value of the performance gains.

Big Question 100

Big Question Quality Rapid eLearning Courseware 100

Tony Karrer

OCTOBER 15, 2007

Interestingly, BJ Fogg (the professor) came onto my radar a few years ago because he was writing about persuasive technology - i.e., how do you persuade humans to behave a certain way with technology - a key component of human performance improvement through technology. Facebook provides an API that gives you access to friends, groups, etc.

Social Networks 276

Social Networks Facebook Platform Social Network 276

Tony Karrer

AUGUST 10, 2010

In most cases, and in my case, the community manager also performs the moderation functions. In most cases, and in my case, the community manager also performs the moderation functions. Conferences have traditionally provided foundation knowledge for instructional designers, trainers, CLOs, and others in the field. distributed.

Conference 199

Conference Web Resources Social Networks 199

Tony Karrer

JANUARY 4, 2007

11% said they did NO evaluation 26% said they did Level 1 smile sheets 48% said they measured Level 2 learning 15% said they measured Level 3 on-the-job performance 0% said they measured Level 4 business results (or ROI) His discussion further points out that doing Level 2 assessment immediately at the end of training (i.e., Among them.

Assessment 100

Assessment Metrics Develop Survey 100

Tony Karrer

APRIL 8, 2009

How I find blog topics #3 Data Driven I firmly believe and have seen how this approach to performance improvement really does move the needle. As work continually moves towards concept work demand for publishing will decrease and enabling tools, providing support and providing skills training will increase.

PWLE 100

PWLE Long Tail eLearning 2.0 PLE 100

Tony Karrer

JUNE 20, 2006

I ran across a nice post Clive on Learning: In praise of collaborative online assignments where he suggests that we provide collaborative assignments in addition to self-paced, individual eLearning. Another was providing group assignments towards the tail end of particular sections. Tools - A Summary.

Collaboration 100

Collaboration Online Synchronous Summary 100

Tony Karrer

JANUARY 18, 2010

One of the common reasons I hear from knowledge workers inside large organizations for not following the suggestions I provide is that the organization itself puts up barriers to working this way. Time to performance and other metrics will be far more important as a result. That’s contrary to what the organization really needs.

Predictions 200

Predictions Diversity Training SharePoint Authoring Tools 200

Tony Karrer

DECEMBER 9, 2009

Social learning solutions like social homework help provided by Cramster ; CampusBug , Grockit , TutorVista , EduFire , English Cafe , and the list goes on and on. Part of this, that wasn’t well captured in my prediction, is that a lot of these solutions aim at providing Free content. Certainly there’s greater demand for results.

Predictions 183

Predictions Virtual Classroom Wiki eLearning 2.0 183

Tony Karrer

JULY 13, 2009

It’s clear to thrive they need to focus on business critical issues for the organization, provide solutions provide real value, differentiate their offerings, and look at ways to provide value beyond being a publisher of courses and courseware. However, that’s easier said than done.

Conference 102

Conference Free Online DDI 102

Tony Karrer

FEBRUARY 16, 2011

Do I need an interface that could be provided more quickly via Flash? Right now Flash is causing performance issues on mobile devices. To Gain's point, if Flash is on iOS and gets over the current performance issues, then it's going to win out far more often as the delivery mechanism of choice. Big time tradeoffs in each?

Flash 139

Flash Flash to HTML5 Conversion HTML Apple 139

Tony Karrer

JANUARY 14, 2009

Mercenary Rationale for Network Work & Learning As I discussed in Evaluating Performance of Concept Workers , evaluating the performance of a concept worker is difficult because there's no right answer and most often the evaluator knows less about the subject than the worker. The word "intentional" is intentional.

Social Networks 100

Social Networks Network Community LinkedIn 100

Tony Karrer

DECEMBER 6, 2006

The bias I see is that the moment you try to provide guidance or support, then it feels like you are going against the spirit of being informal. I can understand Harold's concern, but I also see a bias the opposite direciton. Jay cross points out we spend 90% of our learning budget on the 20% of learning that is formal.

Informal Learning 100

Informal Learning Informal Performance Support eLearning 2.0 100

Tony Karrer

SEPTEMBER 15, 2009

I recently had a great conversation with Becky Barch, a performance consultant at the Bank, about her smart application of discussion forum software from ElementK. He provided very specific instructions and guidance, and provided plenty of support. But how do you provide access without violating the spirit of the group?

Forum 136

Forum Discussion Case Study Knowledge 136

Tony Karrer

FEBRUARY 25, 2010

Most of my experience has been in adult learning and performance. Recently I’ve been working with a startup that provides content and tools to teens and is sold through high schools. The first course is fairly well defined and is based on a couple of books/workbooks that have been used offline.

Interactive 100

Interactive Write Blog Instructional Design Social Networks 100

Tony Karrer

OCTOBER 24, 2006

It places toll booths inbetween the learner and the knowledge he or she needs to perform their duties. the clear answer is that the LMS is a barrier to learning that provides management and reporting that corporate training functions want. A learning management system is probably the apex of top-down training. Make learning accessible.

LMS 136

LMS Learning Management System Informal Learning Informal 136