Clive on Learning

MAY 21, 2013

If you work for a larger organisation, then ideally you''ll have set up a performance management system which enables you to keep track of how individuals are performing. Smaller organisations may not have gone so far, but they should at very least be conducting regular performance appraisals. transformation'

Develop 81

Develop Assessment Performance Learning 81

Clive on Learning

JUNE 7, 2011

The trouble is that less and less of the tasks we have to perform at work are rule-based. Another reason you might back away from instruction as a strategy is because it is more efficient to provide how-to materials at the point-of-need - it isn't learning that's required, it's performance support: Don't get me wrong.

Instructional 75

Instructional Instruction Off-shore Instructional Design 75

Clive on Learning

NOVEMBER 1, 2018

Curation has always been there as a minor element in the role of the learning professional. This is where the learning professional can play a really valuable role – finding the most relevant content for a particular target population and sharing this in an easily digestible format. There are arguments against content curation.

Content 40

Content Social Networks Streaming Ratio 40

Clive on Learning

NOVEMBER 29, 2012

We want to get ahead of the game, to equip employees with the knowledge and skills they need to meet the requirements of current and future job roles. As learning and development professionals we are most alert to those opportunities which will help employees to ‘learn to’ carry out some task or fulfil some responsibility.

Brain 98

Brain Lecture Performance Support Policies 98

Clive on Learning

JULY 16, 2013

Over and above knowledge and skills, what else needs to be in place in the work environment if performance is going to change? A series of more in-depth scenarios tackling ever more challenging but realistic situations, ideally directly relevant to your particular job role. An element of gamification here might add something.

Compliance Training 103

Compliance Training Compliance Create Score 103

Clive on Learning

DECEMBER 17, 2013

Preparation has another important role which is to start to address the learner''s hopes and fears - their emotional response to the intervention. As Nick Shackleton-Jones has pointed out, while a focus on performance is important, it is not sufficient.

Blended Learning 77

Blended Learning Blended Virtual Classroom Simulations 77

Clive on Learning

MAY 4, 2020

Many learning activities, including role-plays, simply have to be live. 2 In a live event, you have the potential to get quick answers to your questions and immediate feedback on your performance. This level of responsiveness can be important in some situations, such as learning to operate a process or to handle customer queries.

Online Learning 52

Online Learning Online Blended Learning Blended 52

Clive on Learning

AUGUST 6, 2013

In July, the Learning and Performance Institute published an initial report summarising the results of some 983 self-assessments carried out in the previous six months against their Capability Map. It should also not be that surprising if they find very similar results in another two or three years. However, I sort of understand why.

Classroom 89

Classroom Problem Solution Summary 89

Clive on Learning

JANUARY 31, 2011

After all, how many of us will be expected to engage in role plays, Lego-building tasks, quizzes or group hugs when we come into the office on a working day? Let's look at some typical situations: Participating in role plays : Most learners hate them, but they are sometimes the only realistic way of allowing for skills practice.

Virtual Classroom 75

Virtual Classroom Simulations Classroom Classes 75

Clive on Learning

JUNE 14, 2013

It allows a learner to get speedy answers to questions and to obtain quick feedback on their performance. It makes it possible for learners to work together on practical activities such as role-plays. The argument for being synchronous There is nothing inherently wrong with synchronous communication. It gets things done quickly.

Synchronous 77

Synchronous Asynchronous Strategy Virtual Classroom 77

Clive on Learning

SEPTEMBER 28, 2011

Charles describes this as a ‘conspiracy of convenience’: performance analysis is not done or done poorly; business managers want ‘training’; training managers deliver it; no-one measures it. He is a leading thinker and practitioner in learning and development, change management, and performance improvement.

Performance Support 73

Performance Support Global vendor Learning 73

Clive on Learning

JUNE 13, 2012

And here I have to define learning technologies very broadly to include not just self-paced e-learning but also virtual classrooms, electronic performance support, collaborative distance learning, mobile learning, games and simulations, as well as the many uses of social media.

Blended Learning 80

Blended Learning Job Virtual Classroom Simulations 80

Clive on Learning

AUGUST 17, 2012

Some of the basics of what we now know about how the brain processes sensory stimuli, the important role played by working memory (and how easily this is overloaded) and the way in which longer-term memories are formed and retrieved. Why it important to engage your learner right up-front and how to achieve this.

Blended Learning 88

Blended Learning Design Learning Objects Theory 88

Clive on Learning

DECEMBER 1, 2014

When the tasks that people are asked to perform are routine and predictable, then it is easy to see how instruction can work – the rules and procedures, and the skills needed to put these into practice, are undisputed and simply need to be understood and rehearsed. So what role can the teacher play in this new world?

Blended Learning 101

Blended Learning Instructional Design Instructional Instruction 101

Clive on Learning

DECEMBER 22, 2010

Pecha Kucha is a performance art Online learning is more efficient than face to face training – discuss Survey on the use of media elements in e-learning June The triumph of the airheads (review) Chief Job Title Creation Officer How people really watch television The Big Question: What tools should we learn?

Case Study 65

Case Study Big Question iPad Enterprise 2.0 65

Clive on Learning

FEBRUARY 7, 2011

" Pink does suggest a role for incentives and disincentives when the performance you are seeking to encourage is routine, and now I think about it, clicking Next to progress through a series of slides is probably about as routine a task as you can get, so I do take some of that back.

Compliance Training 84

Compliance Training Compliance Quality Slides 84

Clive on Learning

JULY 14, 2009

In recent research, 44% of employees say their manager never or rarely coaches them; less than half of employees say their manager provides them with feedback on their performance. John didn't include in his list the important role that line managers play in supporting formal l&d interventions.

Management 68

Management Develop Policies Attitudes 68

Clive on Learning

OCTOBER 1, 2008

Brian Bishop of Caspian Learning , showed how Teletech@Home used web conferencing to run highly authentic role plays for call centre operators based at home. Ron Edwards of Ambient Performance showed how sales and customer service role plays could be conducted with great realism in Forterra.

Synchronous 40

Synchronous PowerPoint Slides Customer Service 40

Clive on Learning

APRIL 29, 2015

It seems you can't effectively combine the two, at least not when compliance takes the leading role. Over and above knowledge and skills, what else needs to be in place in the work environment if performance is going to change? What skills, if any, do they need to acquire and/or put into practice in order to do these things?

Compliance Training 40

Compliance Training Compliance Score Policies 40

Clive on Learning

FEBRUARY 3, 2011

I'm not surprised that Jane would have written a handbook; after all, she is the official curator of the learning technologies museum (if in doubt, see Jane's Centre for Performance and Learning Technologies ). The second half of the book presents '30 ways to use social media to work and learn smarter.'

Social Learning 73

Social Learning Social Social Media Media 73

Clive on Learning

SEPTEMBER 8, 2009

This new learning architecture "transfers the pedagogic effort from the teachers themselves (who will now act in an advisory role) to a set of video games that she and her colleagues have devised. On the other hand, much training is procedural and task-based, because the goal is performance, not learning per se.

Lesson 73

Lesson Games Simulations Slideshare 73

Clive on Learning

MAY 14, 2009

If the stress is not too severe, the brain performs better. One of the greatest predictors of performance in school turns out to be the emotional stability of the home. Lots of people tell me that role-play is their least favourite learning activity for that very reason. A lot more often.

Brain 40

Brain Synchronous Score Classroom 40

Clive on Learning

SEPTEMBER 15, 2011

First thought: Perhaps, if you see yourself carrying out a consultative role. But if you only really feel alive when you're performing in front of an audience, then this may not be for you. Could I re-train as - what did you call it - a learning architect? Or should I re-train as a learning technologist?

Big Question 69

Big Question Issue Trends Virtual Classroom 69

Clive on Learning

DECEMBER 3, 2008

We both agree that the role of the 'trainer' has to change radically and we both agree that there is long way to go for that to become a reality. All this implies a shift of role for the learning and development professional. Unfortunately the report continues to call this population 'trainers', which rather perpetuates the problem.

Sun 40

Sun Classroom Report Performance Support 40

Clive on Learning

FEBRUARY 3, 2016

To put it bluntly, every time you behave unprofessionally, you reinforce undesirable stereotypes and make it much harder for your colleagues to fulfil their roles as professionals. Learning and development isn't common sense; it isn't intuitive. You are important too Professional skills take time to master.

Trust 40

Trust Consulting Learning Theory 40

Clive on Learning

FEBRUARY 3, 2016

To put it bluntly, every time you behave unprofessionally, you reinforce undesirable stereotypes and make it much harder for your colleagues to fulfil their roles as professionals. Learning and development isn't common sense; it isn't intuitive. You are important too Professional skills take time to master.

Trust 36

Trust Consulting Learning Theory 36

Clive on Learning

DECEMBER 1, 2014

When the tasks that people are asked to perform are routine and predictable, then it is easy to see how instruction can work – the rules and procedures, and the skills needed to put these into practice, are undisputed and simply need to be understood and rehearsed. So what role can the teacher play in this new world?

Blended Learning 40

Blended Learning Instructional Instruction Predictions 40

Clive on Learning

MAY 19, 2009

Unfortunately a great many knowledge worker jobs are frustratingly easy and unchallenging, and could be performed by much less qualified people (not that that is an idea that you'd want to spread around). Yet people adapt remarkably quickly to new challenges and soon take on the persona required by the new role.

Knowledge Worker 40

Knowledge Worker Player Emergent Job 40

Clive on Learning

SEPTEMBER 17, 2007

Simulation seems to me to sit somewhere between the observation of expert performance and trying out those skills for yoursef on the job, however well supported. Here's my comparison of some of the main options at our disposal: Classroom exercises (role-play, etc.): and on the ability of the players to behave realistically.

Simulations 40

Simulations Skills Develop Cognitive 40

Clive on Learning

JUNE 15, 2006

Groups compete with each other to make the best submissions and it comes as no surprise when competition improves performance. In familiarising other groups with their findings, students increasingly assume the role of teachers. Students support and learn from each other. It seems everyone's a learner and everyone's a teacher.

Wiki 40

Wiki Collaboration Online Forum 40

Clive on Learning

FEBRUARY 27, 2007

Performance support has disappointed in generally, but its time has probably yet to come, possibly under a different name and with a reduced emphasis on systems and technology. There's been a greater recognition of the fact that knowledge workers don't actually need to know everything, they just need to know someone (or some thing) that does.

CD-ROM 40

CD-ROM Compliance Training Social Networks Wiki 40

Clive on Learning

FEBRUARY 21, 2013

Their role has typically been to turn up on the day, deliver a good performance, collect their happy sheets and then run like hell. Not a very motivating basis on which to carry out training, and certainly not doing any good. And come to think of it, blended solutions are not what learning professionals expect either.

Classroom 94

Classroom Blended Learning Blended Performance Support 94

Clive on Learning

OCTOBER 4, 2018

Similarly, as teachers, trainers, coaches and facilitators, we have the privilege to play a role as a reluctant public speaker makes their first appearance in front of an audience, an apprentice mechanic manages to fix a fault single-handed or a project manager sees their first project in on schedule.

Performance Support 45

Performance Support Trust Coaching Project 45

Clive on Learning

NOVEMBER 8, 2010

Performance support : We've already talked about the delivery of content and the use of tools such as forums, but there's another area where I see apps playing a role, and that's as decision aids. If you need just-in-time support in solving a particular problem, then you don't want to wade through a performance support portal.

Wiki 81

Wiki iTunes WebEx SharePoint 81

Clive on Learning

NOVEMBER 17, 2008

Here's a list of the categories in the taxonomy (the descriptions are mine, not theirs): Egocentric performance sims Single player game, where the player takes on the role of a single character in a 3D space. Although the paper addresses a single vertical market, the taxonomy is of general interest.

Taxonomy 40

Taxonomy Simulations Player Virtual World 40

Clive on Learning

FEBRUARY 1, 2017

These could be physical skills – our ability to knit jumpers, drive vehicles, perform gymnastics, play the violin, cook tasty food, swim or make beautiful furniture. Or they could be cognitive – our ability to write poetry, perform mental arithmetic, fix faulty equipment, solve crossword puzzles or program computers.

Skills 52

Skills Change Blended Learning Specialist 52

Clive on Learning

FEBRUARY 1, 2017

These could be physical skills – our ability to knit jumpers, drive vehicles, perform gymnastics, play the violin, cook tasty food, swim or make beautiful furniture. Or they could be cognitive – our ability to write poetry, perform mental arithmetic, fix faulty equipment, solve crossword puzzles or program computers.

Skills 40

Skills Change Blended Learning Specialist 40