Living in Learning

OCTOBER 15, 2012

Training as a profession has always sort of been in a “sales” role. Selling the shift from classroom training to on-line e-learning, and then back again as a compromise to protect a draft pick and a player to be named later. The biggest “sale” of all was that “Training drives performance!”

Performance Support 212

Performance Support Performance Support Flash 212

Living in Learning

APRIL 17, 2018

A perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. Even with smaller micro-learning objects, agile design, rapid development, and mobile delivery tactics, the solutions remain focused on pushing potential…not performance.

Performance Support 140

Performance Support Performance Learning Objects Support 140

Living in Learning

SEPTEMBER 11, 2012

We began to blend training with some on-line content. It was Flash-based; top drawer content, and we wound up perpetuating performance impact shortfalls with much greater efficiency. We decided that the problem was based upon not being able to get to the “next level” of training. It was good stuff. It was sexy.

Performance Support 209

Performance Support Blended Learning Performance Support 209

Living in Learning

MAY 31, 2017

You’ll see it on their faces, and they’ll look up at you with questioning eyes and ask, “You mean this is not a training issue?”…and and then you’ll dance like only a performance consultant can dance…right before spiking the folder full of verbatim interview responses like a wide receiver slamming a touchdown pass in the end zone.

Performance 124

Performance Consulting Issue Training 124

Living in Learning

MAY 15, 2018

Momentum to accept the validity of performance support has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes. Unfortunately, the attention given is still largely skewed toward innovative learning solutions in the training environment.

Performance Support 100

Performance Support Support Performance Attention 100

Living in Learning

OCTOBER 15, 2021

Status quomentum points to routine solutioning because of the training myth. If L&D does not assess Points-of-Work, who will? We cannot perpetuation this routine; in fact, the onus is on L&D to lead change in the re-thinking and perceptions of our stakeholder population.

Performance 130

Performance Assessment Methods Change 130

Living in Learning

APRIL 7, 2014

Question: If flawed performance was a jet airliner with a broken engine how far would it fly? And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions.after they find the black box. Answer: All the way to the scene of the crash.

Performance Support 176

Performance Support Performance Consulting Engineering 176

Living in Learning

AUGUST 5, 2013

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work.

Performance Support 191

Performance Support Instructional Design Support Performance 191

Living in Learning

MAY 1, 2014

If workforce competency came in a can, I’d wager someplace on the label you would find Embedded Performer Support [EPS] with a mix of Performer Support [PS] assets listed as active ingredients. EPSS Learning Ecosystems Performer Support embedded performer support EPS learning ecosystem moment of need PS'

Performance Support 159

Performance Support Performance Support Activities 159

Living in Learning

FEBRUARY 21, 2013

Training was never intended to support a Performer in their work context. Training is not designed to be agile enough, or flexible enough to adapt to diverse needs, or accessible enough at the moment of need to support a workforce trying to be resilient and responsive in the pursuit of flawless performance.

Performance Support 194

Performance Support Support Performance Diversity Training 194

Living in Learning

MAY 3, 2013

are the equivalent of comparing great training to the effective application of learning. We train the former.and we support the performer on the latter. Knowing what to do…and being equipped [supported] to effectively do what needs done.

Performance Support 187

Performance Support Support Performance Instructional Design 187

Living in Learning

NOVEMBER 28, 2017

Too often just hitting the target with training is viewed as sufficient. I participated in that approach for many years before being exposed to the discipline of performance consulting. We have no shortage of targets at which we can fire our L&D solution arrows. That new lens changed everything.

Consulting 140

Consulting Performance Skills Solution 140

Living in Learning

FEBRUARY 21, 2018

My core point here is straightforward – we have a mandate to treat workforce performance as a continuum from Point-of-Entry (onboarding and 1st learning) to Point-of-Work (sustained performance competency).

Assessment 113

Assessment Performance Learning Training 113

Living in Learning

AUGUST 21, 2014

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience.

Performance Support 140

Performance Support Performance Simulations Agile 140

Living in Learning

OCTOBER 11, 2012

Performance Support is a lot more complex than a job aid. I would add that when properly integrated as an inclusive bridge between training and actual work performance there exists an inherent strategic value that up until recently was rarely considered.

Performance Support 176

Performance Support Support Performance Strategy 176

Living in Learning

JANUARY 15, 2014

We have managed to become unconsciously competent in the "discipline" of Training – not to be confused with the "tactics" of Training. Perfect example; we do this by sampling different innovative approaches to Training and expecting results different from what Training and all its past and even most recent innovations can deliver.

Performance Support 164

Performance Support Performance Problem Examples 164

Living in Learning

JULY 23, 2018

The continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical?

Performance Support 177

Performance Support Performance Support Environment 177

Living in Learning

MAY 25, 2017

This mission… should you choose to accept it…is to seek out individuals possessing the expertise of a performance consultant. Methinks having one in the mix is no longer an option if the L&D function has a prayer of breaking free of the limiting blinders of the traditional Training Paradigm. Find one or develop one.

Performance Support 113

Performance Support Performance Consulting Expertise 113

Living in Learning

AUGUST 20, 2013

Continuous Learning corporate L&D embedded performance support EPS EPSS MOOCs new training approaches training innovation' My question is why stop there? Let’s flip the whole dynamic learning and support ecosystem, not just the classroom.

Performance Support 162

Performance Support Support Performance Innovation 162

Living in Learning

FEBRUARY 18, 2015

This is the challenge in front of us when we are trying to successfully position the added value and positive business impacts of Performance Support to an organization comfortably fed by a Training paradigm. It is that Training paradigm that blocks even considering there are other options to drive performance outcomes.

Performance Support 100

Performance Support Support Performance Organization 100

Living in Learning

APRIL 28, 2017

Depending upon how one chooses to integrate "Micro-Anything", the results can range from truly innovative solutions to merely applying more lipstick on the training pig. There is no shortage of new innovation we seek to implement in our L&D discipline, and Micro-Learning is one of the most recent.

Micro-Learning 168

Micro-Learning Performance Support Performance Innovation 168

Living in Learning

JANUARY 3, 2015

Training tactics are slowly changing. We are still Training. Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability' Events are shrinking in size. More video is being embedded.

Performance Support 100

Performance Support Support Performance Micro-Learning 100

Living in Learning

NOVEMBER 17, 2012

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. The advent of Experience API [a.k.a. Tin Can], becoming a reality in early 2013, is turning the conversation from, "Do we really need to go there?" to a more urgent dialog of "Why didn't we see this coming?"

Performance Support 180

Performance Support Support Performance Integrate 180

Living in Learning

MARCH 16, 2018

Training WAS the standard solution after all, so why look beyond the obvious? My own gap for the first 20 years of my L&D career was never considering there was a need to engage at PoW.

Agile 162

Agile Performance Support Performance Standards 162

Living in Learning

AUGUST 27, 2012

Given the amount of information we all have to deal with daily and the documented loss of up to 85% of knowledge gained from training within three weeks, it is no wonder mistakes happen. Yet, we continue to train our people the same way over and over and expectantly wait for different results.

Portal 200

Portal Performance Support Performance Knowledge Worker 200

Living in Learning

APRIL 1, 2016

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology.

Performance Support 124

Performance Support Support Performance Agile 124

Living in Learning

OCTOBER 2, 2018

L&D owns a monster up-front search task to allow research and curation of source content for training…we read and watch videos…we cut & paste…we use SnagIt…we rewrite…we share documents to collaborate with colleagues and/or approvers/SMEs…we glean roughly 2% actionable information after confirming value and relevance.we

Engineering 100

Engineering SnagIt Performance Support Performance 100

Living in Learning

APRIL 1, 2016

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology.

Performance Support 100

Performance Support Support Performance Agile 100

Living in Learning

JULY 4, 2012

I was okay participating in that lively dialogue until I stumbled upon another post by an ISD asking a question about a “loan processing training issue”. Company leadership wants loan processing training – NOW, and the ISD was asking, “What would you do?”.

Instructional Design 202

Instructional Design ADDIE eLearning Consultant Consulting 202

Living in Learning

JULY 19, 2020

Because Point-of-Work was not assessed to determine what was restraining performance. In other words, no performance benchmarks were established at current state. Instead, solutions were automagically defaulted to training-based and focused on skill profiles, learning.

Productivity 130

Productivity Product Activities Training 130

Living in Learning

MARCH 24, 2018

The answer is, “It ain’t training!”. What comprises the best way to transfer knowledge seamlessly, frictionlessly and ubiquitously regardless of where the worker is on the continuum and…especially…where they might be during a critical workflow?

Performance 133

Performance Knowledge Learning Training 133

Living in Learning

MAY 27, 2014

When a Performer confronts a “Do I cut the red wire or the blue wire” moment of need; logging into the LMS and searching for the reference knowledge buried in the "How to Disarm a Chorizo Sausage" eLearning course is not an option…especially when the fully-armed chorizo sausage they''re facing has a ticking timer attached.

eLearning Consultant 180

eLearning Consultant Performance Support Agile Consulting 180

Living in Learning

DECEMBER 21, 2009

Certainly, this title may sound like blasphemy to some of us in the training business. On the other hand, it may be even more of a shock to those who depend upon those of us in the training business to drive performance in the organization. Value of Training = Performance Concept – Tactical Application.

Performance Support 100

Performance Support Performance Training Train 100

Living in Learning

OCTOBER 10, 2021

This is a call-to-action to see beyond the prevailing myth that Training Drives Performance to the accepting the reality of Potential as the only provable training outcome until our Performers graduate to their respective Points-of-Work where they actually generate measurable value and business outcomes.

Agile 130

Agile Solution Performance Business 130

Living in Learning

SEPTEMBER 25, 2019

I’m not suggesting we back off Training; rather, I’m suggesting we confirm what restrainers behind the performance deficiencies are going to be resolved by Training. I submit to you that we (L&D) need to shift thinking within the ranks of our stakeholders (and ourselves) to enable a different conversation.

Training 100

Training Train Roles Conversation 100

Living in Learning

OCTOBER 9, 2012

We continue to train with hopes that some form it…some technology enhanced venue of it…some exotic blend of it…is going to produce sustained capability that produces tangible business outcomes. Does training contribute to results? Sure it does, but does it sustain them? No, it cannot.

Performance Support 179

Performance Support Support Performance Blended Learning 179

Living in Learning

AUGUST 23, 2012

Dramatically increased urgency to remain competitive, regardless of business specialty, has come upon us in the form of continuous velocity – of continuous demands for flawless performance – of continuous demands for agility to adapt to an ever-changing competitive and regulatory work environment. We are facing a tipping point.

Solution 203

Solution Performance Support Agile Training 203