Clark Quinn

SEPTEMBER 22, 2015

Similarly, our performance support solutions – portals housing job aids and context-sensitive support – should be broadly distributed. Yes, IT may own the portals, but in most cases they are not to be trusted to do a user- and usage-centered solution. And that’s not including our tools to develop same.

Social Networks 100

Social Networks Simulations Portal Social Network 100

Clark Quinn

JANUARY 31, 2018

For an internal self-help solution, Allison Anderson developed a community of practice with events, portal, and a networking platform. A ‘yellow pages’ to find ‘in the moment’ help was also a part. Here, the issues was getting disparate groups performing similar functions (L&D) to share best principles.

Case Study 135

Case Study Social Networks Communities of Practice Social Network 135

Clark Quinn

SEPTEMBER 27, 2010

Are they organized by need, so that each performer has a unique portal? Well, no. (“Portals? Yet these are the trusted hallmarks of corporate learning. But wait, there’s more! Beyond courses, there are performance support resources. Yeah, we’ve got hundreds of them!&# ).

Social Networks 185

Social Networks Portal Social Network Search 185

Clark Quinn

JUNE 14, 2016

There’s also probably a need to save community-specific resources like documents and job aids, so there may be a portal function as well. Also enterprise wide portal tools like Sharepoint. Certainly ongoing discussions are supported. Finally, we get to the org level.

Social Networks 100

Social Networks Tools Skype Google Docs 100

Clark Quinn

DECEMBER 5, 2018

Should we use the content management system or our portal tool to host our learning and performance support resources? I thought I’d take a stab at laying out the specifics of experimentation. First, you have to know what question you’re trying to answer. Should we use a comic or a video for this example?

Portal 124

Portal Social Media Performance Support Trust 124

Clark Quinn

JUNE 11, 2013

These are served up via delivery channels and managed, whether through webinars, courses, or simulations through a learning management system (LMS) on the formal learning side, or self-managed through social media and portals on the informal learning side.

Technology 166

Technology Simulations LMS xapi 166

Clark Quinn

MAY 23, 2017

It addresses compliance, and checks a whole suite of boxes such as media portals, social, and many non-LMS things including xAPI. Yalms: these folks are offering the ‘post-LMS’ It’s not an LMS, and instead offers course management, hosting, and tracking. Don’t confuse them with an LMS; they’re beyond that!

elearning company 102

elearning company Companies Compliance Training eLearning 102

Clark Quinn

OCTOBER 18, 2011

a portal, but *ahem*, well-designed) or social network, you should be asking yourself what it should be achieving. If you put in an HR portal, you should expect less calls to HR. As for addressing the social and informal metrics, while I addressed this a bit earlier , let me go a bit further. Is it closing more sales?

CLO 170

CLO Social Networks Social Network Metrics 170

Clark Quinn

DECEMBER 17, 2019

Recognizing that LXPs are portals, not about creating experiences, we see the need for federated search. Moreover, it’s the future. As we see the movement from LMS to LXP , we realize that it’s about delivering just what’s needed when useful.

Content 132

Content System Cognitive Engineering 132

Clark Quinn

MAY 24, 2012

This also includes search engines, portals, and more. While I think portals should be too, it’s less likely that the L&D group has a role here, and that too should change.). They’ve got the ‘secret sauce’ provided by folks who understand how we perceive information, work, learn, and more.

Informal 190

Informal Wiki Social Media Performance Support 190

Clark Quinn

NOVEMBER 30, 2008

A contact asked me what I saw as the link between Sharepoint and elearning, and I started to give my standard answer about portals fitting in with the whole performance ecosystem. Last I played with Sharepoint, it seemed like a portal solution; a place to deposit files. User-generated content can be mined for new courses.

Social Networks 100

Social Networks SharePoint Wiki Portal 100

Clark Quinn

OCTOBER 16, 2013

I’d expect to see more performance support, easily accessible via user-centric portals and search and delivered when and where needed. And it only is for upskilling new employees (and only when needed), or when a significant change is happening. Similarly social would play a much more central role, arguably our first recourse.

Change 173

Change Performance Support Diversity Training Communities of Practice 173

Clark Quinn

MARCH 22, 2010

There are assets (with media tools) you create that can (and should) be managed, and then they’re aggregated into content whether courses or resources, that are accessible through synchronous or asynchronous courses or games, portals or feeds, and managed whether through an LMS or a Social Networking System. Does this make sense?

Social Networks 176

Social Networks Tools eLearning Guild Asynchronous 176

Clark Quinn

APRIL 20, 2012

As a consequence, I’m talking performance support, social networks, portals, and more, as well as courses on the desktop. As I’ve discussed before, when I’m talking about ‘ big L ‘ learning, I’m covering research, performance, innovation, creativity as well as more typical execution.

Social Networks 187

Social Networks eLearning Performance Support Social Network 187

Clark Quinn

MARCH 6, 2012

We can look up information as well, if our portals are well-designed. For the 70, we can first of all start providing rich job aids wherever and whenever, including a suite of troubleshooting information and even interactive wizards. We also can have help on tap freed of barriers of time and distance.

Social Networks 185

Social Networks Wiki Mentoring Coaching 185

Clark Quinn

MAY 19, 2015

People can create or access portals to share created and curated resources, and social networks to interact with one another. And that’s increasingly true: with tools to do narrated slides, screencasts, and videos in the hands of everyone, there’s little need to have the same old ordinary courses coming from L&D.

Change 100

Change Social Networks Screencast Social Network 100

Clark Quinn

MAY 6, 2010

Really, performers should have custom portals! You could make access to formal learning available through a portal, but I think there’s an argument to have a tool for those responsible for formal learning to manage it. job aids, media files), etc are aligned to their interests, roles, and tasks.

LMS 173

LMS Cognitive Portal Asynchronous 173

Clark Quinn

MAY 6, 2015

Or maybe try creating a portal that is user-focused, not business-silo structured. For performance support, one of the first small steps might be to even do performance support, if you aren’t already. If you are, maybe look to broadening the media you use (experiment with a video, an annotated sequence of pictures, or an ebook).

Social Networks 100

Social Networks Performance Support Social Network Portal 100

Clark Quinn

OCTOBER 16, 2014

On the other hand, such a message can be hosted on a portal (YouTube, iTunes) where anyone can see. A blog post (like this), on the other hand, is open for anyone on the ‘system’ The same holds true for other media files besides text. Video and audio can be hidden in a particular place (e.g.

Wiki 156

Wiki iTunes Portal Social Media 156

Clark Quinn

JANUARY 22, 2013

My second step would be to set up a mechanism to support portals organized around work tasks (not by org silo), where media, files, and conversations around topics could happen. Another emphasis would be on developing individual capability for self-learning. The goal is to have tools ‘to hand’ as well as people.

Cognitive 180

Cognitive Performance Support Screencast Compliance Training 180

Clark Quinn

AUGUST 18, 2010

While our individual learning might involve a portal with resources and search engines, our social learning goes beyond this. It’s about having others improve on what we start with in a virtuous cycle (just as Dave Ferguson added breed to my original seed, feed, and weed ).

Network 167

Network Social Informal Portal 167

Clark Quinn

APRIL 4, 2012

Increasingly, as I look around, I see folks addressing learning technology tactics; they’ll make a mobile app, they’ll try out a simulation game, they’ll put in a portal. And there’s nothing wrong with doing each of these as a trial, a test run, some experience under the belt.

Social 183

Social Social Learning Metrics Social Media 183

Clark Quinn

MAY 3, 2011

While my colleagues in the ITA and I are railing against the LMS as a complete solution for organizational performance (and the vendors rally back with their move beyond course management with social and portal capabilities, to be fair), one overriding cry is heard: “but we have to do compliance!&# And, yes, they do.

Compliance 180

Compliance Simulations Portal Classes 180

Clark Quinn

FEBRUARY 16, 2010

For example, it’s no good having portals if they’re multiple, organized around institutional silos instead of tasks, roles, or interests. One is optimizing the tool use, and the other is facilitating the associated skills. For the former, tools can be used poorly or well.

Informal Learning 184

Informal Learning Informal Wiki Cognitive 184

Clark Quinn

JUNE 14, 2011

This can also be customer-facing as well, so that you’re either meeting customer learning needs around other products or services, or delivering learning experiences as a core business, but still doing so in a coherent, comprehensive, and coordinated approach.

Integrate 160

Integrate Picture Portal Social Media 160

Clark Quinn

DECEMBER 15, 2008

We’ve checked with various departments to see if they’ve got portals of information. No matter, what’s important is that the information is out there, and we provide links to all the portals (there’re hundreds) for all the courses. It’s available on our portal for downloading.

Wiki 133

Wiki Portal Association LMS Association Learning Management System 133

Clark Quinn

FEBRUARY 27, 2009

Several things you’ll probably recognize: all problems have one answer - ‘a course’; no relationships to the groups providing the myriad of portals, no relationship to anyone doing any sort of social learning, no ‘big picture’ comprehension of the organization’s needs, and typically the courses aren’t that great either!

Metrics 100

Metrics Portal Training Train 100

Clark Quinn

MAY 2, 2011

Amazon, Netflix), and companies are already creating custom portals (e.g. (And this is not incommensurate with devolving responsibility to individuals.). We’re already seeing the ability to create custom recommendations (e.g.

Simulations 169

Simulations IBM Performance Support Engineering 169

Clark Quinn

MARCH 18, 2013

I’m not quite sure why the easy tools dominate the expo halls, except perhaps because anyone can build them.

Change 196

Change Simulations Performance Support Pedagogy 196

Clark Quinn

JANUARY 23, 2013

Rather than take a course ‘just in case’, they’re getting the help they need ‘just in time’ It seems to me that we should be focusing on making sure that learners have good search skills, and searchable and well-organized portals, to ensure searching success.

Simulations 179

Simulations Mentoring Performance Support Search 179

Clark Quinn

APRIL 9, 2009

My notion is that systems, e.g. content/knowledge management/learning management systems underpin the learnscape, and that on top exist formal learning, performance support like job aids organized into portals, and social media. Mobile is a layer that floats on top, making contextually accessible the capabilities assembled below.

Performance Support 113

Performance Support Performance Portal Social Media 113

Clark Quinn

JANUARY 16, 2009

Portals go wrong not only because they’re so many of them that users can’t figure out where to go, but also because they often are organized according to one persons thoughts, and there are likely to be more than one way to think about the organization. It’s also the underlying architecture.

PIM 100

PIM Social Networks Portal iPhone 100

Clark Quinn

MARCH 3, 2009

I reckon, however, that a truly deep revisit and rethink will look at formal learning, portals, content governance and more, as well as the social learning component. Note that they are largely talking about a move to a self-help environment, as I discussed in my last post on the training department of the future.

Learning Portal 100

Learning Portal Portal Alternatives Tagging 100

Clark Quinn

DECEMBER 5, 2008

However, then the easy, and uninteresting answer, is to fall into talking about elearning, performance support, mobile, portals, knowledge management, all that stuff that makes people’s eyes glaze over if they haven’t seen the light.

Organizational Learning 100

Organizational Learning Metrics Performance Support eLearning Strategy 100

Clark Quinn

NOVEMBER 4, 2008

I’ll be running a one day pre-conference workshop on eLearning Strategy , and I’m really excited about getting into the details of how you tie together the individual tactics of courses, portals, eCommunity and more into a coherent solution. If you attend one of these, do say hello!

eLearning Guild 100

eLearning Guild TechKnowledge Conference ASTD 100

Clark Quinn

JUNE 28, 2010

It helps to have the tools available in the infrastructure, a platform approach, which is why we advocate thinking about having a portal system and social networking in place in the organization, so you don’t have to build a whole infrastructure when you see the need.

Social Networks 165

Social Networks Cognitive ISPI Performance Support 165

Clark Quinn

MARCH 23, 2009

They’re thinking strategically now, and today on the phone talked about the success one portal is having, about their three phase plan to redevelop the website and IT infrastructure, and their thinking about how to leverage technology more effectively.

Portal 100

Portal Strategy Coaching Tagging 100