Inkling

SEPTEMBER 21, 2015

It starts by understanding how people overcome their memory problems on their own, using the modern memory aid that’s probably in your pocket or on your desk right now. After 90 days, most employees retain less than 20% of what they learned during a course or training, due to a phenomenon known as the forgetting curve.

Performance 189

Performance Tools Learning Problem 189

Inkling

MAY 3, 2016

The biggest problem with classroom training is retention rate: According to the sales performance international white paper “ The Future of Sales Training ,” new employees forget 84% of training information within 90 days. So how might you overcome the problem of employee knowledge retention? We have a few ideas….

Classroom 100

Classroom ROI Sales Sound 100

Inkling

MARCH 17, 2016

But retaining knowledge long after the luggage has been put away can be a problem. This frees their mental bandwidth to be a consultative partner and help solve clients’ business problems. On average, only half the information learned from a sales training event is remembered after the first 36 days. Make it organized.

Sales 100

Sales Scanning Cornerstone Reputation 100

Inkling

MARCH 25, 2016

The Learning Solutions 2016 conference, hosted by the eLearning Guild in Orlando, Florida, provided attendees with a unique opportunity to learn from experts in the industry, meet other learning technology platforms, and understand the universal problems people are encountering in the learning space.

Solution 100

Solution xapi eLearning Guild Conference 100

Inkling

AUGUST 4, 2016

Some organizations are attempting to solve the BYOD content gap by building custom mobile apps, but many are in fact solving the wrong problem. Efforts to Solve the BYOD Content Gap.

Yahoo 100

Yahoo PPT PDF Gartner 100

Inkling

MARCH 22, 2016

.” Savion also noted that Dell’s partnership with College for America , a fully accredited online degree program, has helped frontline workers develop the communication and problem-solving skills necessary for delivering a great customer experience while also providing them with a college degree.

Kaplan 100

Kaplan Education Metrics ROI 100

Inkling

FEBRUARY 9, 2016

With up-to-date reference content on hand, representatives can seamlessly troubleshoot tech problems, answer product questions, and provide price quotes without leaving the customer waiting. Even the most routine product inquiry to your front-facing team is important to the customer , so treat every customer interaction with that in mind.

Customer Service 124

Customer Service Cost Services Custom 124