July 23, 2018
Master Slides Placeholders Are Not Where They Should Be in Certain Themes
Joe S Ganci Follow
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July 23, 2018
Master Slides Placeholders Are Not Where They Should Be in Certain Themes
Joe S Ganci
Joe Ganci is President of eLearningJoe, LLC, a custom learning company located outside Washington. D.C. Joe has been involved in every aspect of multimedia and learning development. He holds a degree in Computer Science and writes books and articles about eLearning. He is widely considered a guru for his expertise in eLearning development and technology, and he consults with clients worldwide, creating eLearning modules and templates, often training personnel in their use and then making himself available to assist if necessary. Of course, Joe and his team also create eLearning from start to finish, performing the proper analyses, design needs, the development of the learning and its implementation. Joe evaluates eLearning results, both for his own work and the work of others for his clients.                                                                                                                                                                                                                                                                                                                                                                                                                                          Joe is a Director with the International Association for Blended Learning (IABL), a nonprofit international organization whose goal is to promote the use of the best form of learning for each component of a learning curriculum across all industries and academia. This year he organized and ran the 24-Hour Conference IABL Online Conference.                                                                                                                                                                                                                                                                                                                                        Joe is also a frequent teacher and presenter online and at industry conferences and client sites (during times without a pandemic!) , especially on the subject of eLearning design and development tools. His tool reviews appear each month in Learning Solutions Magazine and he is the recipient of several awards and many letters of recommendation for his work in eLearning, including a Lifetime Achievement Award way back in 1999 and the second ever eLearning GuildMaster Award in 2013. His mission is to improve the quality of eLearning with practical approaches that work.
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Summary

Blank and White Theme Master Slides have placeholders that are too wide.

I’ve had this problem for a long time and don’t know how to fix it. In the following two themes:
Blank
White

The master slides have placeholders that start correctly on the left but think that I have a very wide screen and go on way to the right.

I’ve tried uninstalling Captivate and getting rid of the preferences, then reinstalling Captivate running the updater to the latest version (10.0.1.285). No change.

Any ideas?

These are fine:
Blue
Clean
Clear
OldPaper
Poise
Suave

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Joe S Ganci
Joe Ganci is President of eLearningJoe, LLC, a custom learning company located outside Washington. D.C. Joe has been involved in every aspect of multimedia and learning development. He holds a degree in Computer Science and writes books and articles about eLearning. He is widely considered a guru for his expertise in eLearning development and technology, and he consults with clients worldwide, creating eLearning modules and templates, often training personnel in their use and then making himself available to assist if necessary. Of course, Joe and his team also create eLearning from start to finish, performing the proper analyses, design needs, the development of the learning and its implementation. Joe evaluates eLearning results, both for his own work and the work of others for his clients.                                                                                                                                                                                                                                                                                                                                                                                                                                          Joe is a Director with the International Association for Blended Learning (IABL), a nonprofit international organization whose goal is to promote the use of the best form of learning for each component of a learning curriculum across all industries and academia. This year he organized and ran the 24-Hour Conference IABL Online Conference.                                                                                                                                                                                                                                                                                                                                        Joe is also a frequent teacher and presenter online and at industry conferences and client sites (during times without a pandemic!) , especially on the subject of eLearning design and development tools. His tool reviews appear each month in Learning Solutions Magazine and he is the recipient of several awards and many letters of recommendation for his work in eLearning, including a Lifetime Achievement Award way back in 1999 and the second ever eLearning GuildMaster Award in 2013. His mission is to improve the quality of eLearning with practical approaches that work.
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Followers: 30 people
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Joe S Ganci Follow
Joe Ganci is President of eLearningJoe, LLC, a custom learning company located outside Washington. D.C. Joe has been involved in every aspect of multimedia and learning development. He holds a degree in Computer Science and writes books and articles about eLearning. He is widely considered a guru for his expertise in eLearning development and technology, and he consults with clients worldwide, creating eLearning modules and templates, often training personnel in their use and then making himself available to assist if necessary. Of course, Joe and his team also create eLearning from start to finish, performing the proper analyses, design needs, the development of the learning and its implementation. Joe evaluates eLearning results, both for his own work and the work of others for his clients.                                                                                                                                                                                                                                                                                                                                                                                                                                          Joe is a Director with the International Association for Blended Learning (IABL), a nonprofit international organization whose goal is to promote the use of the best form of learning for each component of a learning curriculum across all industries and academia. This year he organized and ran the 24-Hour Conference IABL Online Conference.                                                                                                                                                                                                                                                                                                                                        Joe is also a frequent teacher and presenter online and at industry conferences and client sites (during times without a pandemic!) , especially on the subject of eLearning design and development tools. His tool reviews appear each month in Learning Solutions Magazine and he is the recipient of several awards and many letters of recommendation for his work in eLearning, including a Lifetime Achievement Award way back in 1999 and the second ever eLearning GuildMaster Award in 2013. His mission is to improve the quality of eLearning with practical approaches that work.
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7 Comments
zeeshan hussain
2018-07-24 15:10:50
2018-07-24 15:10:50

Hi Joe,

Sorry to hear about the issue, but this is something we have not received as a bug report from anyone yet.
Could you please help me with some details related to screen dimensions, type of monitor, resolution and percentage increase in size of text/icons/apps under your display settings.

Also, could you please try deleting the layout folder once (it should be located somewhere in a path like this – C:\Users\Public\Documents\Adobe\eLearning Assets\Layouts\10_0) and launching captivate again. Let us know if it solves this.

Regards,
Zeeshan

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Joe S Ganci
>
zeeshan hussain
's comment
2018-08-10 06:03:47
2018-08-10 06:03:47
>
zeeshan hussain
's comment

Hi, Zeeshan,

Sorry for not checking your response (and yours, Lieve) until now. I’ve had my head down trying to juggle two projects that happened to surge at the same time.

So, I followed your advice and deleted the contents of the folder C:\Users\Public\Documents\Adobe\eLearning Assets\Layouts\10_0 and it worked!!!! Thank you. I totally forgot about that location but am surprised that when I uninstalled Captivate it didn’t clean up and removed that folder.

Thank you again!

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Lieve Weymeis
>
Joe S Ganci
's comment
2018-08-10 08:01:14
2018-08-10 08:01:14
>
Joe S Ganci
's comment

Joe, you need to do quite a lot of manual cleanup after installing. Themes getting corrupt or not updated seems to be more and more the cause of issues. I already often have been able to help users by suggesting to refresh the Layouts folder in Public documents or to use the original themes in the installation folder (which needs admininstrator rights of course).

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Lieve Weymeis
2018-07-24 14:01:03
2018-07-24 14:01:03

This is strange, I have never seen this happening to me? May I ask about details about the screen sizes you are using? I have a 16/10 screen (HD) on my old desktop, a retina 16/9 on both laptop and Surface Pro.

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(1)
Joe S Ganci
>
Lieve Weymeis
's comment
2018-08-10 06:04:41
2018-08-10 06:04:41
>
Lieve Weymeis
's comment

Zeeshan’s advice above worked! 

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David Burnham HBA
2018-07-24 12:50:29
2018-07-24 12:50:29

Thank you Joe for posting – this has been bugging me as well since installing 2017 – but rather than ask I’ve just fixed it each time – I’ll be interested to hear a “staff response/explanation”

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Joe S Ganci
>
David Burnham HBA
's comment
2018-08-10 06:05:08
2018-08-10 06:05:08
>
David Burnham HBA
's comment

Hi, David, did you try Zeehan’s advice? It worked for me.

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