Clark Quinn

JULY 14, 2020

That is, we will search out and buy the best products, so there’ll be consistent pressure for quality, and this drives improvement. Capitalism proposes that it passes back by the creator of the superior end product purchasing the components and that cascades backwards. A lovely theory.

Cognitive 290

Cognitive Theory Brain Problem 290

Clark Quinn

AUGUST 22, 2019

One colleague was adamant that we were undermining our position by using low quality production. Then, how much production values do you need? When you look at what’s being done in other, related, fields, our production values look last decade, if not last century! There was a lot of agreement. But does that matter?

Comparison 147

Comparison Quality Issue eLearning Tools 147

Clark Quinn

AUGUST 6, 2019

Here’s my claim: I want products that aren’t just dishwasher-safe, I want them dishwasher- smart ! Look, you should be designing products so the affordances (yeah, I said the ‘a’ word ;) work for consumers. At core it’s about aligning product and service design with how we think, work, and learn.

Pedagogy 125

Pedagogy Internationalization Productivity Product 125

Clark Quinn

JANUARY 8, 2008

(..)

Productivity 100

Productivity Product 100

Clark Quinn

FEBRUARY 13, 2019

You can use other services or products, but I’ve used fish and chips because it’s quite viscerally obvious. And that’s an important “doesn’t make sense” Because, economics tells us that competition will drive a continuing increase in the quality of products and services.

Cognitive 165

Cognitive Predictions Version Services 165

Clark Quinn

SEPTEMBER 21, 2022

They wanted to develop once and populate a variety of business products. The lessons learned, of course, have continued to inform me, including, for instance, my calls for content systems. Then, around the mid-2000s, I was given the task to devise a content model for a publisher. This also ended sadly.

Project 227

Project Press Performance Support Engineering 227

Clark Quinn

NOVEMBER 23, 2016

It’s actually undermining your goals for increasing expertise, effectiveness and productivity. That’s why we invest in learning: training or elearning. If elearning doesn’t make an impact , who cares how accessible or affordable is seems? Too much of what is done under this umbrella isn’t sufficient.

eLearning Strategy 0

eLearning Strategy Strategy Design Behavior 0

Clark Quinn

SEPTEMBER 5, 2023

Both for the process, and the product. And it’s the process we use to create those solutions. Underpinning both is how we think, work, and learn. To design is human, and so we need to understand humans to design optimally. This, I think, makes the case that we do need to understand our cognitive architecture in most everything we do.

Cognitive 199

Cognitive Design Instructional Design ADDIE 199

Clark Quinn

SEPTEMBER 7, 2021

Agile approaches work on the basis of creating, basically, Minimum Viable Products, and then iterating. Agile approaches, where we’re exploring, make more sense when designing for people, with their inherent complexity. We evaluate each iteration. That is, we check to see what need to be improved, and what is good enough.

Evalution 265

Evalution Metrics Agile Instructional Design 265

Clark Quinn

JUNE 18, 2019

I’m finding it extraordinarily productive to be working virtually. Most importantly, this is beginning to not only feel natural, but productive. This working virtually is a direction I think will be productive for organizations going forward. And, finally, it really really is. In both endeavors, there’s trust.

Virtual World 141

Virtual World Doc Diversity Training Asynchronous 141

Clark Quinn

DECEMBER 13, 2022

This forms the basis for choosing a situation that precipitates the decision, and the decision itself. (“The errors in manufacturing were higher than the production agreement stipulated. These often come in the form of performance objectives. Pat:”) Also, at least, the correct answer. (* worked backward through the process.).

Informal 289

Informal Alternatives Performance Support Expert 289

Clark Quinn

JULY 25, 2023

Note: I do not mean the trivial engagement approaches: tarted-up content presentation like ‘click to see more’, fancy production values, etc.) Look, I strongly believe that we don’t pay enough attention to engagement, and yet we can.

Cognitive 185

Cognitive Embed Roles Picture 185

Clark Quinn

OCTOBER 1, 2019

For one, I have to investigate the product. E.g. “This product offers a seemingly unique solution that is valuable in concept”, but not saying “I can happily recommend this approach”. Thus, anyone I’d endorse both has to be scrutable both in quality of design and in effectiveness in execution.

Reputation 126

Reputation Customer Service Quality Version 126

Clark Quinn

AUGUST 8, 2023

Even your own, unless it’s the product of legitimate thought! Some folks have earned the right to be trusted for what they say, including my own personal list of research translators. Then, you shouldn’t ask people to comment on unscrutinized work.

Trust 149

Trust Social Networks LinkedIn Learning Styles 149

Clark Quinn

AUGUST 25, 2020

To be clear, this is about his product, so there’s a vested interest. So, his product does something pretty amazing. However, he’s got integrity; he’s not going to sully his reputation with a bad study. And, it’s a good study. It rightly demonstrates an important point.

Research 219

Research Diversity Training Study Comparison 219

Clark Quinn

NOVEMBER 16, 2021

Similarly, for design my explorations include architecture, software engineering, graphic, product, information, and more. On the engagement side, I continue to explore games, drama, fiction, UI/UX, roleplay, ‘flow’, and more. One of the interesting areas comes from computer science, searching through problem-spaces for solutions.

Cognitive 287

Cognitive Internationalization Search Diversity Training 287

Clark Quinn

JULY 4, 2023

Ideally, we can engage with clients in a productive conversation. We need good objectives to know what we’re targeting and then the next thing we need to do is design the practice. After we design practice, we can develop the associated content, etc. How do we get this focus? I see several ways.

Metrics 203

Metrics Harassment Training Customer Service Sales 203

Clark Quinn

APRIL 10, 2012

Two additional components of the model around the activities were content and then products coupled with reflection. It was suggested that activities should generate products, such as solutions to problems, proposals for action, and more. If the product itself is not a reflection, there should be one as well, a reflection.

Portfolio 162

Portfolio Content Simulations Augmented Reality 162

Clark Quinn

APRIL 9, 2012

Each of those would be activities with deliverables or products, and evaluation or reflection. The products of activities from individuals might feed into a group project, or vice-versa as well. The products of activities from individuals might feed into a group project, or vice-versa as well.

Activities 177

Activities Storyboard Embed Mentoring 177

Clark Quinn

MAY 31, 2017

In this case, it’s a marketing plan for a new product that has been the focus of most of the organization’s effort. With old products facing receding sales, this product has to succeed. The necessity is for Pat to create a plan to address the need. Pat starts work to create a document to send to the CEO.

Asynchronous 101

Asynchronous Performance Support Learning Social Media 101

Clark Quinn

OCTOBER 6, 2020

We’d swap out examples on marketing for people selling services versus those selling products, for instance. So, my simple way of thinking about personalized versus adaptive is that personalized is based upon who you are: your role, largely. Or if we’re talking negotiation, a vendor might get a different model than a lawyer.

Personal 289

Personal Personalization Cognitive Learning Objects 289

Clark Quinn

APRIL 14, 2020

This has important implications for organizations figuring out how to make that time productive. More and more, we’re working from home. What are the best source(s) for remote working expertise? Here’re my recommendations. There is lots know about how people are able to bring their best, alone and together.

Expertise 224

Expertise Cognitive Network Community 224

Clark Quinn

OCTOBER 31, 2014

She concluded with small actions including new job description language and better female involvement in product development. Belinda Parmar addressed the critical question of women in tech in a poignant way, pointing out that the small stuff is important: language, imagery, context. social technology'

DevLearn 174

DevLearn Social Job Technology 174

Clark Quinn

OCTOBER 25, 2016

However, I also have characterized learning as a series of activities, and those activities generate some work product and are (ideally) annotated with reflections. The benefits here are that when we make the work product reflect real practice, we’re developing a suite of outcomes beyond just the content.

Activities 100

Activities Simulations Mentoring Games 100

Clark Quinn

FEBRUARY 17, 2021

Recently, a colleague was advocating, for a product she’s responsible for managing, that she was aware that people were “not used to reflowable text” And, frankly, that surprised me, but also explains the problems I’ve railed about in the past. Ok, I know I just talked about this, but something happened to sharpen my understanding.

Mac 256

Mac Web Microsoft Library 256

Clark Quinn

JULY 5, 2019

I’m pleased that we can honor her and her work helping organizations work more productively and fluidly. She’s systematically demonstrated broad ranging interests and abilities around organizational learning. The official announcement is on the ITA site. Congratulations, Michelle on the 2019 ITA Jay Cross Memorial Award!

Social Media 140

Social Media Exercise Organizational Learning Internet 140

Clark Quinn

DECEMBER 21, 2016

One of the recent trends has been about ‘customer experience’, focusing the organization on a consistent and coherent customer experience from first exposure through to ongoing product or service use. And, I’ll argue, that when the tools are ‘to hand’, employees are happier and more productive.

Culture 100

Culture Performance Support Customer Service Diversity Training 100

Clark Quinn

MAY 29, 2012

Just as a reflection by the learner on the product they produce as the outcome of an activity should be developed, there’s another way in which reflection should come into play. This includes the choice of products and guidance for reflection activities. In fact, there may need to be several layers.

Activities 165

Activities Association Productivity Product 165

Clark Quinn

JULY 25, 2019

And, to truly know your own product. And, really, I have no problem with their tools; they seem pretty enlightened. So I asked whether they used their own tools. And there are reasons to do so. For one, to have credibility, for sure. But the really important reason is to be able to understand the use experience and tune accordingly.

vendor 176

vendor Portal Theory Learning Styles 176

Clark Quinn

JANUARY 17, 2018

So, for instance, for instructional design, we should have an awareness of interface design, graphic design, media production, etc. If you can get productive discussion (and this needs to be designed in and facilitated), the learners’ thinking will be enriched. This needs to be augmented with an awareness of adjacent fields.

Develop 126

Develop Compliance Training Expertise Predictions 126

Clark Quinn

MAY 7, 2019

And sometimes, you can have distributed teams taking advantage of some shared resources such as video production. Similarly, you can often find efficiencies from scale and lack of redundancy. However, I was pondering how we can use technology to help break through the tradeoffs.

Community 151

Community Culture Quality Lesson 151

Clark Quinn

APRIL 20, 2021

Making decisions about how to remedy a piece of machinery that’s misbehaving is different than deciding how to prioritize the new product improvements. Now, these responses can vary in their degree of transfer. The former is more specific, the latter is more generic. Yet, there are certain things that are relevant to both. .

Expertise 299

Expertise Learning Communities of Practice Issue 299

Clark Quinn

FEBRUARY 14, 2018

Industrial design, interface design, learning design, marketing; increasingly everything about our products and services must be producing experiences. Similarly, increasingly products and services will likewise need to adapt. And, if the prognostications are to be believed, experiences that transform us.

Cognitive 102

Cognitive Program Brain Problem 102

Clark Quinn

MAY 23, 2017

As I continue to track what’s happening, I get the opportunity to review a wide number of products and services. Here’s a collection of those that have piqued my interest of late: Sisters eLearning: these folks are taking a kinder, gentler approach to their products and marketing their services.

elearning company 102

elearning company Companies Compliance Training eLearning 102

Clark Quinn

DECEMBER 4, 2018

It can be behavioral decisions or the decisions inherent in creating meaningful work product, but it’s about cognitive skills in context. The key is retrieval, but I think what’s important is retrieval to do something. Hence application, applying knowledge to make decisions.

Instructional 154

Instructional Instruction Cognitive Activities 154

Clark Quinn

JANUARY 26, 2021

And that’s worked, but it’s not quite enough to hang products on. But, again, that labeling came more than a decade after the book first came out. Ok, so I was counting on the ‘Quinnovation’ branding. So…I’m working on it. Still, I think it’s important to distinguish between buzzwords and branding.

PKM 186

PKM microlearning Mobile Performance Support 186

Clark Quinn

OCTOBER 6, 2011

And, yes, I know that there’s a move to solution selling (through one of my partners I’ve done a fair bit of work on sales), but still, solution selling hasn’t always worked (partly because it often isn’t implemented well: e.g. the incentives are still aligned with product selling). And I think it makes sense.

Gamification 178

Gamification Phillips Sales Behavior 178