Tinkering as a Mode of Knowledge Production in a Digital Age
Jay Cross's Informal Learning
DECEMBER 18, 2008
John Seely Brown describes what schools should be like: architectural studios. Work in the open, take feedback from others.
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Jay Cross's Informal Learning
DECEMBER 18, 2008
John Seely Brown describes what schools should be like: architectural studios. Work in the open, take feedback from others.
Jay Cross's Informal Learning
MARCH 31, 2009
In a knowledge era, workers are the means of production. Encourage bottom-up peer production. Asymmetrical productivity : Twenty years ago, training departments prided themselves on consistency: providing precisely the same training experience to everyone in the organization. Peer power : Networks subvert hierarchy.
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Jay Cross's Informal Learning
JANUARY 2, 2010
This book relates the stories of how more than a dozen firms are using informal learning to: Increase sales by Google-izing product knowledge. Improve knowledge worker productivity 20% – 30%. Chapter Three , Show Me the Money. Transform an organization from near-bankruptcy to record profits.
Jay Cross's Informal Learning
DECEMBER 24, 2010
Answer: How did you learn to walk, to talk, to kiss a sweetheart or to be productive in society? By paying attention, you make what’s already going on more productive. Permit me to answer the critics of informal learning, usually people who confuse learning and schooling. Question: How do we know that informal learning works?
Jay Cross's Informal Learning
NOVEMBER 18, 2010
Six Ways to Supercharge Your Productivity - HarvardBusiness.org , September 7, 2010. Sleepwalkers – the emerging landscape of organisational learning - Performance Learning Productivity , November 4, 2010. A Graphic Guide to Facebook Portraits - Fast Company , October 5, 2010. Learning malpractice - Learnlets , September 27, 2010.
Jay Cross's Informal Learning
MARCH 27, 2010
UMBC’s ISD Now Webinar Series is UMBC’s ISD Graduate Program’s newest online platform to share ideas and information on topics related to business, organizational productivity and workplace learning and performance. UMBC’s ISD Now Webinar Series — Informal Learning: 5 Ways to do More with Less, April 20, 2010. to 2 p.m.
Jay Cross's Informal Learning
MARCH 27, 2010
The sooner workers are productive, the larger their contribution to the organization. The sooner workers are productive, the more profitable their enterprise. Chief Learning Officer, April 2010. Time Matters. This makes time-to-performance, the amount of time required to begin performing at target levels, a vital metric.
Jay Cross's Informal Learning
FEBRUARY 21, 2009
Take a new training initiative, for example, a new product rollout. Perhaps add a 24-hour help desk or product hot-line for answering questions. Picture the training in your mind’s eye. Okay, now think about how you could improve the learning taking place. You could post videos of a few winning sales pitches.
Jay Cross's Informal Learning
AUGUST 14, 2010
In mid-September, I plan to participate in this production from Stephen Downes, George Siemens, and Dave Cournier. George writes: Announcing: Open Course – Personal Learning Environments, Networks, and Knowledge.
Jay Cross's Informal Learning
MARCH 30, 2009
This goes hand in glove with personal learning, which I see as that which enables people to live happier, more productive, and more fulfilling lives. Learning when and where to find what I need to do my work better, be more productive, etc. I think of professional learning as that which enables people to do their jobs better.
Jay Cross's Informal Learning
JULY 5, 2009
Making a producer just a little bit more productive returns giant rewards at the bottom line, more than anything you could do to beef up what the novices are doing. Old hands may have known it all in yesterday’s world but can only remain productive by keeping up with changes.
Jay Cross's Informal Learning
JANUARY 30, 2010
SpacedEd co-founder and CEO Duncan Lennox says that is precisely what his product is doing for physicians. In a hurry? Enroll in the course here. Learn by answering a few emailed questions every other day? SpacedEd was invented at Harvard Medical School.).
Jay Cross's Informal Learning
JUNE 14, 2010
Performance Learning Productivity , May 28, 2010. The Productivity Myth - HarvardBusiness.org , May 5, 2010. Wikipedia – Explained By Common Craft - Common Craft – Explanations In Plain English - , May 25, 2010. ID – Instructional Design or Interactivity Design in an interconnected world? What does Government 2.0
Jay Cross's Informal Learning
MAY 25, 2009
be looking for more productive projects. products were better than the competition’s. The success of a learning initiative should not. require third decimal point accuracy. should be able to describe the logic in an. elevator pitch. If you can’t illustrate the results. on the back of a napkin, you should probably. As the investment.
Jay Cross's Informal Learning
JANUARY 11, 2009
People have become the primary means of production; it’s time to give the people functions in organizations equal standing with finance, sales, and production. Since adaptation is the key to survival and learning is the enabler of adaptation, the learning function may be able to get on to the CEO’s agenda.
Jay Cross's Informal Learning
OCTOBER 2, 2009
This smacks a little of surreptitious product placements. This year, 25 freshmen applied for four new spots, and, Mr. McOwen said, it was hard to choose. At first, I choked on the practice of paying bloggers $10/hour. Drink Coke !) Then it occurred to me that payment takes care of the loss of control issue.
Jay Cross's Informal Learning
OCTOBER 2, 2009
Is your product an Ice Cream Glove or a Snuggie? Google Wave (continued): The Conversation Becomes the Process, and Even the Product , September 13, 2009. How Facebook Copes with 300 Million Users - Technology Review Feed – Tech Review Top Stories , September 21, 2009. OReilly Radar , September 3, 2009.
Jay Cross's Informal Learning
OCTOBER 20, 2009
Our study suggested that managers learn mostly from informal learning, that proficiency is the product of informal learning, and that metacognitive knowledge and self-regulation skills moderate informal learning and the transfer process.
Jay Cross's Informal Learning
MAY 1, 2010
Five Barriers to Effective Learning in Organisations - Performance Learning Productivity , April 7, 2010. Motivated Multitasking: How the Brain Keeps Tabs on Two Tasks at Once - Scientific American , April 15, 2010. The YouTube drug observatory - Mind Hacks , April 20, 2010. The Power of Pull - Irving Wladawsky-Berger , April 10, 2010.
Jay Cross's Informal Learning
APRIL 3, 2010
Three Models of Knowledge Production - Half an Hour , March 17, 2010. Explaining User Experience Design to High Schoolers (and other new audiences) - Adaptive Path , March 12, 2010. Futures of the Internet - Doc Searls Weblog , March 10, 2010. Cell phones in the classroom - OReilly Radar , March 4, 2010.
Jay Cross's Informal Learning
DECEMBER 13, 2009
But when people account for the real financial returns and the innovations that happen within a company, they become the main factors in production. With complex products, service becomes more important than manufacturing because companies need to be focused on helping customers reap the benefits from what their companies do or make.
Jay Cross's Informal Learning
JANUARY 29, 2010
2010: My Fifth Annual List Of The Tech Products I Love And Use Every Day - TechCrunch , January 1, 2010. There’s an App for That - OReilly Radar , January 4, 2010. A Better Way to Manage Knowledge - HarvardBusiness.org , January 19, 2010. Facebook’s Zuckerberg Says The Age of Privacy is Over - ReadWriteWeb , January 9, 2010.
Jay Cross's Informal Learning
SEPTEMBER 17, 2009
Organizations give many reasons for blocking access to the net and YouTube, among them: - It is a drain on productivity. - Less than one third of the Chief Learning Officers who took part in the survey are involved in making decisions about employee access to the internet and YouTube! It is a bandwidth issue.
Jay Cross's Informal Learning
MARCH 1, 2010
Facebook’s Project Titan: A Full Featured Webmail Product - TechCrunch , February 5, 2010. Exploring Why Social Business Will Drive 21st Century Enterprises - Dion Hinchcliffe’s Web 2.0 Blog , February 1, 2010. Meet The First Miners of the New Social Graph - ReadWriteWeb , February 10, 2010.
Jay Cross's Informal Learning
JANUARY 13, 2009
A traditional measure is the “net-to-gross ratio,” the proportion of the building that’s productive. Now this seems like a no-brainer, but it’s hard to do. For one thing, you must fight obsolete metrics. The problem is that social space is defined as unproductive. That’s crazy.
Jay Cross's Informal Learning
JANUARY 13, 2011
A company that doesn’t involve its customers in its product planning is missing the boat. And it is going to be shared with workers and this group of people we don’t have a name for—the people who used to be on the payroll: outsourced, or consultants, or some other thing. And customers are going to be involved. Talk about opening the door.
Jay Cross's Informal Learning
JANUARY 24, 2010
Collaborative networks, expertise locators, reducing fear of failure, graphic design, workspace architecture, and many other techniques increase the productivity of informal learning. Most job-related learning is informal, and there are enormous opportunities to make it better. Better call it collaboration if you want to sell it.
Jay Cross's Informal Learning
JUNE 26, 2009
The SharpBrains Guide to Brain Fitness : 18 Interviews with Scientists, Practical Advice, and Product Reviews, to Keep Your Brain Sharp. Learnscapes are the factory floor of knowledge organizations; they are where workers connect to create value and learn from one another.
Jay Cross's Informal Learning
FEBRUARY 17, 2009
Response 9 Interactive sessions, opportunities for attendee networking, good mix of vendor, academic and peer led sessions, well organized schedules, opportunities for product demos, appropriate keynotes for the attendee audience. Response 8 Great people Great opportunities to meet the great people Great food Great Technology.
Jay Cross's Informal Learning
JULY 21, 2007
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Jay Cross's Informal Learning
NOVEMBER 2, 2010
These tools really are something new under the sun, and it wasn’t initially clear if people would use them maturely, and for productive purposes. Some of this hesitation is justified, at least for a bit.
Jay Cross's Informal Learning
DECEMBER 13, 2008
Competenz is the end product of the sort of natural or informal learning I advocate. A chat with Klaus Henning, who heads the Center for Learning and KM and the University’s Department of Information Management in Mechanical Engineering, got my mental gears turning. We talked about competenz. Why not use the English word competence ?
Jay Cross's Informal Learning
JANUARY 10, 2009
Most businesses have wrung most of the productivity benefits out of their processes. Some youth will often surpass the productivity of their elders in short order. In the face of massive change, it’s tempting to sit things out, make a few improvements here and there, watch the 1,000 channels of television when they arrive.
Jay Cross's Informal Learning
DECEMBER 17, 2008
It’s a product that is created and consumed as it is delivered. A superlative industrial worker was 25% more productive than average. An exemplary knowledge worker can be 200x more productive than average. In the sixty years between 1947 and 2007, America shifted from a manufacturing economy to a service economy.
Jay Cross's Informal Learning
DECEMBER 10, 2008
“Using learning nuggets to help customers use products is much smarter. Are we having the right conversations?. “The spend on learning will go down 25-30%. How can we deliver the same amount of change for 25-30% less?. Learning is not just a cost.. “It’s about speed to competence..
Jay Cross's Informal Learning
DECEMBER 25, 2008
It is a real-world, real-time sorting apparatus, designed to help anyone inside the company easily find the answer to a question, a product demo, or a preecisely the right warm body to speak to a waiting customer or present at a conference — in any language, anywhere around the globe.
Jay Cross's Informal Learning
DECEMBER 25, 2008
It is a real-world, real-time sorting apparatus, designed to help anyone inside the company easily find the answer to a question, a product demo, or a preecisely the right warm body to speak to a waiting customer or present at a conference — in any language, anywhere around the globe.
Jay Cross's Informal Learning
FEBRUARY 6, 2009
Might we do better by dedicating more time to sharing what we know and less to tangile production? Questions — not prescriptions — that occur to me as I contemplate learning among the Aborigines and learning in modern corporatios include: What’s the appropriate balance of learning and doing?
Jay Cross's Informal Learning
JULY 1, 2009
Mzinga’s Dave Wilkins describes several production roles. More a leader than a technician, the learnscape architect is the network champion who carries the vision, monitors metrics, promotes network participation and encourages continuous experimentation.
Jay Cross's Informal Learning
JULY 17, 2010
Managers became accustomed to equating time with production. That single moment of brilliance may be more valuable than years of production. If workers produced one widget an hour, paying by the hour was equivalent to paying by the widget. It also was simpler to measure. The flash occurs in Internet time.
Jay Cross's Informal Learning
DECEMBER 29, 2008
While the individual is the old unit of human production, continued emphasis on the individual instead of the group chokes off today’s opportunities with yesterday’s limitations. My real interest is in organizational competence, and that’s the product of internal competition in the old sense of the word. Individuals (plural).
Jay Cross's Informal Learning
DECEMBER 29, 2008
While the individual is the old unit of human production, continued emphasis on the individual instead of the group chokes off today’s opportunities with yesterday’s limitations. My real interest is in organizational competence, and that’s the product of internal competition in the old sense of the word. Individuals (plural).
Jay Cross's Informal Learning
JUNE 13, 2010
Emotional stress severly impacts both learning and productivity. Insufficient sleep retards executive function and working memory, as well as mood, quantitative skill, logical reasoning, and motor dexterity. Get your sleep or act stupid. Other rules outline how we humans sense the world. Multiple senses trump single-sense learning.
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