Skilful Minds

MARCH 3, 2010

Mortensen and Hinds surveyed twenty-four product development teams, finding that, on average, only 75% of the employees on any given distributed team agreed on who is, and who is not, a member of their product development team. Learning Experience Social Networks Web 2.0 e-Learning 2.0

Social Networks 77

Social Networks Social Learning Wiki Collaboration 77

Skilful Minds

APRIL 1, 2011

Back in 2006 I read the following point on Hugh Mcleod's blog, Gapingvoid: "If people like buying your product, it’s because its story helps fill in the narrative gaps in their own lives." 152) rather than the conventional constructs related to demographics.

Social Media 76

Social Media Research Media Social 76

Skilful Minds

AUGUST 18, 2009

The emergence of social media provides people inside and outside organizations with a way to actively speak about, speak to, and engage the product and service offerings of enterprises. Enterprises, on the other hand, listen to, engage, and act on insights gained from social media.

Social Networks 62

Social Networks Wiki Enterprise 2.0 Social 62

Skilful Minds

NOVEMBER 8, 2011

Today I ran across this early video from Don Norman on learnability and product design. One of my earlier posts discussed the learnability of a service as a key challenge for experience design. I thought I would share it.

Design 43

Design Services Discussion Video 43

Skilful Minds

OCTOBER 20, 2009

Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off.

Community 69

Community Social Networks Custom eLearning 2.0 69

Skilful Minds

DECEMBER 2, 2009

In it I add to points made by Adam Silver, a Strategist at Frog Design, noting that globalization and digitalization in the 1990s resulted in product and service interfaces with more culturally diverse and geographically distributed customers. One of the most visited posts on this blog is titled, Empathic Research Methods and Design Strategy.

Global 61

Global Design Research Market 61

Skilful Minds

APRIL 6, 2009

The topics discussed at Skilful Minds fall in a range of challenges involved in translating strategic business goals, and the complex needs of people, into exceptional experiences, for employees who provide products and services and those who consume them, whether the latter are customers, users, learners, or just plain people.

Custom 61

Custom Attention Services Discussion 61