Do we need product evangelists for each product/service?
JULY 1, 2015
In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. Knowing a product before purchase is related to market education. Conclusion.
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. The issue is that challenging; unhappy, and disgruntled customers can be difficult to manage, which is why your customer service staff needs all of the help they can get to navigate tricky situations. Offer on-the-job training tutorials.
Announcement of Video Production Services from KZO Innovations
FEBRUARY 18, 2016
During the past ten years, KZO Innovations has witnessed explosive growth and a significant increase in demand for video production services. Until now, KZO Innovations has offered production services as an exclusive service only to our video content management platform subscribers. Now, our video productions services will be available to all!
B2B eLearning Solutions Combine Affordable Services
OCTOBER 20, 2015
Would you agree that B2B product and service providers have much to do with this? Although B2B products and services are absolutely essential to a business’s prosperity, they can seriously upset a company’s bottom line. Thankfully, companies needing essential B2B products and services can find their saving grace in a low-cost eLearning platform. Jeffrey A.
Steps to make your Flash courses mobile compatible
Updating content is difficult: Companies upgrade their processes and services every year. Cluster the courses based on content types such as Product, Compliance, ERP, etc. impact training for Product Sales, Enterprise Software and. What you need to know to get started. TABLE OF CONTENTS. Migrating Legacy E-learning Courses. to Html5. Summary 10. Page 3/12. on PCs. Reason 1.
How to Boost eLearning Productivity with 10 EdTech Online Tools
JULY 16, 2015
The following tools will help you boost your productivity. This is a cloud file sharing, file sync and online backup service that will keep your files safe and updated at all times. The post How to Boost eLearning Productivity with 10 EdTech Online Tools appeared first on eLearning Brothers. At the moment, she is working on her first eBook dedicated to online learning. Fences.
Product Review – Adobe Captivate Prime LMS
AUGUST 27, 2015
Self-Service system in a sense, can buy and go live quickly (albeit at Enterprise I would not). The name alone “Adobe” is a strong brand, highly recognized in the tech industry. If you are a fan of Adobe products and love Captivate the authoring tool or Connect, then having the LMS wouldn’t be out of the question. Let’s Go to the Tape. Great. Average. Badges.
Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. The post Customer Experience Key to Product Design appeared first on Origin Learning - A Learning Solutions Blog. What exactly were the new challenges?
Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight
JUNE 1, 2015
The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. There is also a heightened demand for newer products and services from customers, businesses as well as the government. mobile LMS has to be suitably customized for mobile delivery platform. Learning
Seven Simple Secrets to Off-the-Shelf Course Success
For example, your goal might be to hire and train three new service teams this year. The final product shows a direct link between the training and the goals of the. Instructional design approaches, current thinking and modern production values aside, a. and development firm offering clients a wide variety of services from strategy to. Seven Simple Secrets to. capital.
Business = service
NOVEMBER 22, 2011
Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences. Services are contextual – where, when and how they are delivered can make a big difference.
The Cost of Misinformation in Customer Service
FEBRUARY 9, 2016
Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Lost revenue. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions. Weak customer relationships.
Learning Solutions and Your Product Launch: The Secret to Success (White Paper)
AUGUST 19, 2014
Your product might be ready to launch, but what about your sales and support reps? slick launch meeting is not enough for them to really know your product, and a quick skim of your marketing collateral is not the ideal preparation for talking to customers. The time, effort, and energy that goes in to a product launch are too valuable to waste. What you’ll learn.
Applications of online training: customer service
DECEMBER 17, 2013
Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage.
New Brandon Hall Group report forecasts major shift in 2016 online learning trends
Despite its shortcomings, learning technology has a strong correlation to improved KPIs, such as reve- nue, productivity, engagement, costs and turnover. reported that productivity had decreased. 11 Research Summary About Brandon Hall Group Brandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two
MAY 16, 2016
Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.
10 Tools and Services For Successful Business Presentations
Your Training Edge
APRIL 8, 2016
To increase your overall productivity it’s imperative that you simplify the process with the tools technology offers. Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation. Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business.
How to Insert an HTML5 Interaction into Storyline 2
JULY 28, 2016
Articulate Storyline Resources Developer Resources eLearning Featured Instructional Design Resources Interaction Builder Products/Services ResourcesSo you’ve spent a lot of time creating an amazing HTML5 interaction using our Interaction Builder and now you want to insert it into your Storyline 2 course. But how do you that? Take a look at the video by clicking the link below.
Selling your services by the hour
Clive on Learning
AUGUST 30, 2012
This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. Not surprisingly, the most popular services on offer at the moment are those that can be provided virtually, like graphic design or coding, but currently no-ones extending this to learning technologies.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
retention, productivity, and employee engagement. provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. Our experience.
3 emerging services of the L&D Department
JULY 12, 2013
As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.]. Social learning
Webinar: Interactivity and Engagement using Hotspots in Camtasia
JULY 11, 2016
Camtasia Resources Camtasia Template Library eLearning Featured Products/Services Resources WebinarVideo is a super powerful tool, and TechSmith’s Camtasia has the abilities to make videos interactive by using hotspots. hosted a joint webinar last week with Jason Valade from TechSmith where we went over the basics for hotspots and interaction.
Productivity Secrets from the Trivantis Pros: Pt.1
SEPTEMBER 16, 2015
Our developers and designers here at Trivantis are pros at getting stuff done (just take a look at our service pack and updates page), so I asked them to share their secrets. Turns out, our Trivantis pros have too many productivity secrets to fit into one blog post, so today is just Part 1: General Work Productivity. Laura Silver, Director of Product Management.
Applications of online training: product training
JANUARY 7, 2014
When a company has a new product, despite it being an exciting time, there is the issue of training employees on its features which may be problematic due to the time and cost involved, especially in face-to-face training. CommVault had the customer do a specific course for one of its products. Benefits of online product training: Training becomes flexible, easy and quick.
How the right tech tools for your team can power your sales enablement strategy
Dispersed product information. Top-performing sales reps of leading organizations are masters of market knowled- ge, customer needs, their products and services, their value, their competition, and. To contact Docebo, please visit: www.docebo.com BUSINESS VELOCITY New product releases and updates, growing customer needs, shifting market. New product. ENABLEMENT?
New Time-Saving Camtasia Templates
JULY 25, 2016
The smokey colors and calm animation are reminiscent of a dark jazz club, providing a calming tone to any production. Camtasia Resources Camtasia Template Library eLearning Featured Products/Services ResourcesWe have recently added several new templates to our ever growing library. Let me show you just a few. Trendy: Full Theme. Click the image to see the full theme!
Product Review: BlueVolt
FEBRUARY 8, 2012
Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) - yes – every child can be skinned to look a different way then the parent. Ability to e-mail a group of people or an individual within the product – ideal for classroom, webinars or even admin to send specific notifications without having to sent it to everyone.
Product Review: Saba Social
AUGUST 12, 2011
I admit that in general I have been underwhelmed in the past with Saba. A LMS whose UI is poor, ease of use not there and questionable feature sets and service. So, when I went and checked out Saba Social, Saba’s new social learning platform, I had very low expectations. I was surprised. They finally figured it out. Layout on other screens, again, simple to use, nav friendly. Average.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three
MAY 23, 2016
Evaluating this number allows you to see what new revenue sources might be affecting your sales or whether your store has seen increased productivity in sales personnel or management. Employee Productivity. The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three appeared first on Inkling. Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Operational Excellence. Operations Efficiency
New research explores the common myths and realities around the 70:20:10 learning model
What are the goals for learning and development? 9 out of 10 of today’s L&D leaders are looking to: Increase on-the-job productivity. times more likely to report benefits relating to productivity and business. 60% want to increase their productivity. 55% Professional services firms. 63% report improved productivity. Improving productivity/engagement. feeds.
An Inescapably Awesome Storyline Game Template
JUNE 27, 2016
Articulate Storyline Resources eLearning eLearning Template Library Featured Products/Services ResourcesAt one point or another, we all love to play the rebel. There’s something invigorating about throwing caution to the wind and playing by your own rules. It’s the reason we love characters like Robin Hood, Tom Sawyer, and Han Solo. Click on the image to view the template!
Product Review: Litmos LMS
FEBRUARY 26, 2011
Technical Support and Service. API E-Learn Info e-learning e-learning vendors elearning hosted Litmos LMS mobile learning Product Review SAAS SCORM Uncategorized craig weiss elearning vendors learning management system litmosSo what makes a Lite LMS different from a Standard LMS? Small business is a very good market for them; but many offer pricing for SMB. Standard 93%. Lite 7%.
Introducing International Cutout People
APRIL 26, 2016
The Cutout People library is one of the most highly-used products we have and with good reason. We also are looking into other ways that we can continue to provide better products and services to all of our faithful fans and customers. Bringing in a human element as a host helps to draw attention to important points in your eLearning. China. England. Mexico.
With Animal Cutouts, Your “aLearning” Will Never Be The Same
APRIL 1, 2016
Company Culture Cutout People Library eLearning Featured Products/ServicesOnce in a while, an idea so revolutionary comes along that it dwarfs all other ideas. As soon as it leaves the lips of the person who whispers it, it hangs in the air as though it were beyond the laws of this world. Behold: Animal Cutouts! It isn’t much of a mystery that baby felines dominate the internet.
Captivate Introductions That Need No Introduction
JULY 8, 2016
Adobe Captivate Resources eLearning eLearning Template Library Featured Products/Services ResourcesIn May, we announced a series of 8 new Captivate course introductions. We were very proud of all of them, but for brevity’s sake, we only got around to showcasing 4 of them. Blocks. Cloudspace. Cloudspace is the epitome of dreamy and soothing. Enchant. Palms.
3 Free International Cutout People
MAY 6, 2016
Cutout People Library eLearning Featured Free eLearning Resources Products/Services ResourcesWe’ve been making efforts lately to diversify the selection in our Cutout People Library. To that effect, last month we announced our addition of more than 20,000 new cutouts to the library. Bo ‘s cutout came from our trip to China. Becca.
Productivity tools for the networked workplace
Learning and Working on the Web
APRIL 2, 2013
These tools are ubiquitous in business and government, so I have agreed to write a few articles on how they can be used to improve work productivity. IT has to make us more productive, smarter.”. would suggest doing your own analysis of all your enterprise collaboration and productivity tools, based on the framework. Office 365 productivity tools from Harold Jarche.
3 PowerPoint Layout Templates For a Better Look
MAY 26, 2016
eLearning eLearning Template Library Featured Powerpoint Resouces Products/Services ResourcesPowerPoint is an essential tool in the modern world. It’s useful for business, teaching, and a myriad of other situations. PowerPoint also has great eLearning applications, thus making it invaluable to eLearning experts the world over. Business 05. Business 12. Business 13.
Enjoying the Summertime with Storyline Hotspots
JULY 18, 2016
Articulate Storyline Resources Developer Resources eLearning eLearning Template Library Featured Instructional Design Resources Products/Services ResourcesSummertime is here and the heat is on. Boogie boards, beach volleyball, and sunscreen are all key parts of the hot summer days. This first template provides a basic layout in a simple chrome and blue color palette.