Trending Sources

Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. Knowing a product before purchase is related to market education. Conclusion.

6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. The issue is that challenging; unhappy, and disgruntled customers can be difficult to manage, which is why your customer service staff needs all of the help they can get to navigate tricky situations. Offer on-the-job training tutorials.

Announcement of Video Production Services from KZO Innovations

KZO Innovations

During the past ten years, KZO Innovations has witnessed explosive growth and a significant increase in demand for video production services. Until now, KZO Innovations has offered production services as an exclusive service only to our video content management platform subscribers. Now, our video productions services will be available to all!

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B2B eLearning Solutions Combine Affordable Services

TOPYX LMS

Would you agree that B2B product and service providers have much to do with this? Although B2B products and services are absolutely essential to a business’s prosperity, they can seriously upset a company’s bottom line. Thankfully, companies needing essential B2B products and services can find their saving grace in a low-cost eLearning platform. Jeffrey A.

Seven Simple Secrets to Off-the-Shelf Course Success

For example, your goal might be to hire and train three new service teams this year. The final product shows a direct link between the training and the goals of the. Instructional design approaches, current thinking and modern production values aside, a. and development firm offering clients a wide variety of services from strategy to. Seven Simple Secrets to. capital.

Customer Service and eLearning

OpenSesame

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements. The biggest training requirements for customer service can easily be taught through online learning. Product Training. Soft Skills.

How to Boost eLearning Productivity with 10 EdTech Online Tools

eLearning Brothers

The following tools will help you boost your productivity. This is a cloud file sharing, file sync and online backup service that will keep your files safe and updated at all times. The post How to Boost eLearning Productivity with 10 EdTech Online Tools appeared first on eLearning Brothers. At the moment, she is working on her first eBook dedicated to online learning. Fences.

Development: The Link between IT and Productivity

CLO Magazine

In the IT business world, time is money — and money wasted due to lost productivity is one of the most common challenges companies face today. This unstructured, self-taught learning approach costs about $5 million per 1,000 employees in lost productivity each year. The biggest training benefit is the improvement in the final product or service a team will deliver.

Product Review – Adobe Captivate Prime LMS

eLearning 24-7

Self-Service system in a sense, can buy and go live quickly (albeit at Enterprise I would not). The name alone “Adobe” is a strong brand, highly recognized in the tech industry.  If you are a fan of Adobe products and love Captivate the authoring tool or Connect, then having the LMS wouldn’t be out of the question. Let’s Go to the Tape. Great. Average. Badges.

New Brandon Hall Group report forecasts major shift in 2016 online learning trends

Despite its shortcomings, learning technology has a strong correlation to improved KPIs, such as reve- nue, productivity, engagement, costs and turnover. reported that productivity had decreased. 11 Research Summary About Brandon Hall Group Brandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and.

Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight

G-Cube

The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. There is also a heightened demand for newer products and services from customers, businesses as well as the government. mobile LMS has to be suitably customized for mobile delivery platform. Learning

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. The post Customer Experience Key to Product Design appeared first on Origin Learning - A Learning Solutions Blog. What exactly were the new challenges?

Business = service

Jay Cross

Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences. Services are contextual – where, when and how they are delivered can make a big difference.

The Cost of Misinformation in Customer Service

Inkling

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Lost revenue. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions. Weak customer relationships.

Microlearning Whitepaper: Small Bites, Big Impact

more information than ever before to keep up with growing product complexity, highly. self-service learning. more knowledgeable in their jobs, whether it was safety knowledge, product knowledge, customer services practices or policies and procedures10. Issues around increased product complexity, intensified. performance grow alongside product knowledge.

Learning Solutions and Your Product Launch: The Secret to Success (White Paper)

Bottom-Line Performance

Your product might be ready to launch, but what about your sales and support reps? slick launch meeting is not enough for them to  really know your product, and a quick skim of your marketing collateral is not the ideal preparation for talking to customers. The time, effort, and energy that goes in to a product launch are too valuable to waste. What you’ll learn.

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process.  A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage.

10 Tools and Services For Successful Business Presentations

Your Training Edge

To increase your overall productivity it’s imperative that you simplify the process with the tools technology offers. Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation. Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity:  . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.

How the right tech tools for your team can power your sales enablement strategy

Dispersed product information. Top-performing sales reps of leading organizations are masters of market knowled- ge, customer needs, their products and services, their value, their competition, and. To contact Docebo, please visit: www.docebo.com BUSINESS VELOCITY New product releases and updates, growing customer needs, shifting market. New product. ENABLEMENT?

Selling your services by the hour

Clive on Learning

This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. Not surprisingly, the most popular services on offer at the moment are those that can be provided virtually, like graphic design or coding, but currently no-ones extending this to learning technologies.

3 emerging services of the L&D Department

Jane Hart

As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.]. Social learning

Webinar: Templates and Camtasia – High Quality Video in Hours Not Days

eLearning Brothers

Camtasia Resources Camtasia Template Library Developer Resources eLearning eLearning Template Library Featured Graphic Design Resources Instructional Design Resources Learning Management System Resources Products/Services Software Training Stock Assets WebinarAnytime there’s a way to make a project look great with very little effort, we tend to jump on that.

Applications of online training: product training

eFront

When a company has a new product, despite it being an exciting time, there is the issue of training employees on its features which may be problematic due to the time and cost involved, especially in face-to-face training. CommVault had the customer do a specific course for one of its products. Benefits of online product training: Training becomes flexible, easy and quick.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

retention, productivity, and employee engagement. provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. Our experience.

Productivity Secrets from the Trivantis Pros: Pt.1

Everything E-Learning

Our developers and designers here at Trivantis are pros at getting stuff done (just take a look at our service pack and updates page), so I asked them to share their secrets. Turns out, our Trivantis pros have too many productivity secrets to fit into one blog post, so today is just Part 1: General Work Productivity. Laura Silver, Director of Product Management.

Product Review: BlueVolt

eLearning 24-7

Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) -  yes – every child can be skinned to look a different way then the parent. Ability to e-mail a group of people or an individual within the product – ideal for classroom, webinars or even admin to send specific notifications without having to sent it to everyone.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. Categorized by operational excellence and employee productivity, these first five indicators of a healthy QSR will arm managers, business owners, and their staff with a framework to run their business operations more efficiently. While some choose to employ less staff or limit overtime, others must increase employee productivity. Employee Productivity. 3.

Webinar: Interactivity and Engagement using Hotspots in Camtasia

eLearning Brothers

Camtasia Resources Camtasia Template Library eLearning Featured Products/Services Resources WebinarVideo is a super powerful tool, and TechSmith’s Camtasia has the abilities to make videos interactive by using hotspots. hosted a joint webinar last week with Jason Valade from TechSmith where we went over the basics for hotspots and interaction.

Workbook: Gamification and Your Enterprise Learning Strategy

Example 2: Ethicon (a J&J company) was looking for a way to increase employee product knowledge to drive sales. apply product and procedural knowledge with their. Example 2: Ethicon (a J&J Company): With constantly evolving products, it is. those issues are costing the company in terms of lost revenue, lost productivity, customer loyalty, etc. Introduction.3 Conclusion.16

Product Review: Saba Social

eLearning 24-7

I admit that in general I have been underwhelmed in the past with Saba. A LMS whose UI is poor, ease of use not there and questionable feature sets and service.  So, when I went and checked out Saba Social, Saba’s new social learning platform, I had very low expectations. I was surprised. They finally figured it out. Layout on other screens, again, simple to use, nav friendly. Average.

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Presenting… Captivate Intros!

eLearning Brothers

Adobe Captivate Resources eLearning eLearning Template Library Featured Products/Services ResourcesSeems like just yesterday we had new fancy animated Captivate intros to show you, but the boys and girls in the graphics department have been hard at work creating more and more innovative ways to open your captivate courses. Dun nuh nuhnuhnuhnuh! Gshh Gshh! [Obligatory “Inception”-style

How to Insert an HTML5 Interaction into Storyline 2

eLearning Brothers

Articulate Storyline Resources Developer Resources eLearning Featured Instructional Design Resources Interaction Builder Products/Services ResourcesSo you’ve spent a lot of time creating an amazing HTML5 interaction using our Interaction Builder and now you want to insert it into your Storyline 2 course. But how do you that? Take a look at the video by clicking the link below.

Product Review: Litmos LMS

eLearning 24-7

Technical Support and Service. API E-Learn Info e-learning e-learning vendors elearning hosted Litmos LMS mobile learning Product Review SAAS SCORM Uncategorized craig weiss elearning vendors learning management system litmosSo what makes a Lite LMS different from a Standard LMS? Small business is a very good market for them; but many offer pricing for SMB. Standard 93%. Lite 7%.

New research explores the common myths and realities around the 70:20:10 learning model

What are the goals for learning and development? 9 out of 10 of today’s L&D leaders are looking to: Increase on-the-job productivity. times more likely to report benefits relating to productivity and business. 60% want to increase their productivity. 55% Professional services firms. 63% report improved productivity. Improving productivity/engagement. feeds.

Lectora Games with Class

eLearning Brothers

eLearning eLearning Template Library Featured Lectora Resources Products/Services ResourcesOne of the best ways an instructor can get a large group of learners engaged and interested in the material is to offer an activity that the entire class can participate in. Today, we wanted to give a little taste of some of our best Lectora game templates that are fun for the whole class.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Evaluating this number allows you to see what new revenue sources might be affecting your sales or whether your store has seen increased productivity in sales personnel or management. Employee Productivity. The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three appeared first on Inkling. Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Operational Excellence. Operations Efficiency

eLearning Stock Assets and Camtasia Templates

eLearning Brothers

These items expand your toolbox, allowing you to add high-quality graphics to any part of your Camtasia productions! Camtasia Resources Camtasia Template Library eLearning eLearning Template Library Featured Products/Services Resources Stock AssetsSome of the most exciting parts of the Camtasia Templates Packages are in the Stock Asset Library. Click here to see pricing!

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Productivity tools for the networked workplace

Learning and Working on the Web

These tools are ubiquitous in business and government, so I have agreed to write a few articles on how they can be used to improve work productivity. IT has to make us more productive, smarter.”. would suggest doing your own analysis of all your enterprise collaboration and productivity tools, based on the framework. Office 365 productivity tools from Harold Jarche.