Trending Sources

Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. Knowing a product before purchase is related to market education. Conclusion.

Announcement of Video Production Services from KZO Innovations

KZO Innovations

During the past ten years, KZO Innovations has witnessed explosive growth and a significant increase in demand for video production services. Until now, KZO Innovations has offered production services as an exclusive service only to our video content management platform subscribers. Now, our video productions services will be available to all!

6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. The issue is that challenging; unhappy, and disgruntled customers can be difficult to manage, which is why your customer service staff needs all of the help they can get to navigate tricky situations. Offer on-the-job training tutorials.

New Camtasia 9 Behaviors Will Add Sizzle to Your Production

eLearning Brothers

The post New Camtasia 9 Behaviors Will Add Sizzle to Your Production appeared first on eLearning Brothers. Camtasia Resources Camtasia Template Library eLearning eLearning Template Library Featured Products/Services Resources Software TrainingHaving a thorough knowledge of your eLearning tools is essential in becoming an eLearning rock star.

Quality Control process for E-Learning

Tools and Techniques for Managing Hardware and Software Testing, Rex Black writes, “…quality control is concerned with product, quality assurance with process.”. He continues: “Quality Assurance is generally defined as the process used to ensure a product meets. It consists of activities that occur before and during the production. product exists.” - Black. PROCESS.

B2B eLearning Solutions Combine Affordable Services

TOPYX LMS

Would you agree that B2B product and service providers have much to do with this? Although B2B products and services are absolutely essential to a business’s prosperity, they can seriously upset a company’s bottom line. Thankfully, companies needing essential B2B products and services can find their saving grace in a low-cost eLearning platform. Jeffrey A.

8 Key Customer Service Skills Every Employee Needs

Pract.us

Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. But good customer service means waiting for a client to fully explain the problem, especially if he or she is confused and frustrated. Product knowledge. And good customer services take more than a smile. Patience.

Product Review – Adobe Captivate Prime LMS

eLearning 24-7

Self-Service system in a sense, can buy and go live quickly (albeit at Enterprise I would not). The name alone “Adobe” is a strong brand, highly recognized in the tech industry.  If you are a fan of Adobe products and love Captivate the authoring tool or Connect, then having the LMS wouldn’t be out of the question. Let’s Go to the Tape. Great. Average. Badges.

Training Manager Frustrations: The Customer Service Solution

Gyrus

Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. Yet we all have horror stories of disappointing service we’ve experienced. It’s every service manager’s worst nightmare. Customer Service Hall of Fame.

Seven Simple Secrets to Off-the-Shelf Course Success

For example, your goal might be to hire and train three new service teams this year. The final product shows a direct link between the training and the goals of the. Instructional design approaches, current thinking and modern production values aside, a. and development firm offering clients a wide variety of services from strategy to. Seven Simple Secrets to. capital.

How to Boost eLearning Productivity with 10 EdTech Online Tools

eLearning Brothers

The following tools will help you boost your productivity. This is a cloud file sharing, file sync and online backup service that will keep your files safe and updated at all times. The post How to Boost eLearning Productivity with 10 EdTech Online Tools appeared first on eLearning Brothers. At the moment, she is working on her first eBook dedicated to online learning. Fences.

The Cost of Misinformation in Customer Service

Inkling

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Lost revenue. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions. Weak customer relationships.

Customer Service and eLearning

OpenSesame

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements. The biggest training requirements for customer service can easily be taught through online learning. Product Training. Soft Skills.

Business = service

Jay Cross

Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences. Services are contextual – where, when and how they are delivered can make a big difference.

Leaving performance reviews behind: Where to start [Guide]

Multi-year cycles for product. productivity and feel a lack of engagement. often correlate with productivity gains. sponsors care about such as retention, productivity, and employee engagement. aimed at increasing its focus on product. in productivity, a better co-ordination amongst. customer service and innovation. 1Making Dynamic Performance.

Learning Solutions and Your Product Launch: The Secret to Success (White Paper)

Bottom-Line Performance

Your product might be ready to launch, but what about your sales and support reps? slick launch meeting is not enough for them to  really know your product, and a quick skim of your marketing collateral is not the ideal preparation for talking to customers. The time, effort, and energy that goes in to a product launch are too valuable to waste. What you’ll learn.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity:  . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. The post Customer Experience Key to Product Design appeared first on Origin Learning - A Learning Solutions Blog. What exactly were the new challenges?

Articulate Implements Subscription Pricing for Their Products

LearnDash

They have made some big changes in their products by introducing the new  Articulate 360. First, let me clarify: Storyline still looks to be their flagship product, going under the moniker “Storyline 360” It looks to have been updated with some new features as well. But they have added a new solution to the product-line, called Rise. What This Means For You.

21 CFR Part 11 Frequently Asked Questions

Part 11, Department of Health and Human Services, Food and Drug Administration, “21 CFR Part 11, Electronic Records and Electronic Signatures; Final Rule” 21 CFR Part 11 Frequently Asked Questions (FAQs). No vendor can claim that his or her software products are certified Part 11 compliant. 21 CFR Part 11 Frequently Asked Questions (FAQs) Which organizations does Part 11 apply to?

Give Your Service Technicians An Edge With Online Training Formats

CommLab India

Competition is intense with companies vying with each other to sell the best products to consumers. Apart from features and value for money, customers demand efficient after-sales service. This is possible only if service technicians are trained well and their knowledge is reinforced continually through on-the – job training. How can this be done? Let’s find out. Videos.

Development: The Link between IT and Productivity

CLO Magazine

In the IT business world, time is money — and money wasted due to lost productivity is one of the most common challenges companies face today. This unstructured, self-taught learning approach costs about $5 million per 1,000 employees in lost productivity each year. The biggest training benefit is the improvement in the final product or service a team will deliver.

10 Tools and Services For Successful Business Presentations

Your Training Edge

To increase your overall productivity it’s imperative that you simplify the process with the tools technology offers. Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation. Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business.

Selling your services by the hour

Clive on Learning

This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. Not surprisingly, the most popular services on offer at the moment are those that can be provided virtually, like graphic design or coding, but currently no-ones extending this to learning technologies.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

retention, productivity, and employee engagement. provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. Our experience.

Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight

G-Cube

The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. There is also a heightened demand for newer products and services from customers, businesses as well as the government. mobile LMS has to be suitably customized for mobile delivery platform. Learning

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process.  A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage.

How To Create Closed Captioning in Camtasia Videos

eLearning Brothers

This blog is the tenth in a series documenting the production process in producing a company video for eLearning Brothers. The series will cover several items from pre-production to production to post-production. Camtasia Resources Camtasia Template Library eLearning Featured Instructional Design Resources Producing eLearning Video Products/Services Resources

Product Review: Saba Social

eLearning 24-7

I admit that in general I have been underwhelmed in the past with Saba. A LMS whose UI is poor, ease of use not there and questionable feature sets and service.  So, when I went and checked out Saba Social, Saba’s new social learning platform, I had very low expectations. I was surprised. They finally figured it out. Layout on other screens, again, simple to use, nav friendly. Average.

Saba 39

Productivity Secrets from the Trivantis Pros: Pt.1

Everything E-Learning

Our developers and designers here at Trivantis are pros at getting stuff done (just take a look at our service pack and updates page), so I asked them to share their secrets. Turns out, our Trivantis pros have too many productivity secrets to fit into one blog post, so today is just Part 1: General Work Productivity. Laura Silver, Director of Product Management.

3 emerging services of the L&D Department

Jane Hart

As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.]. Social learning

Product Review: Litmos LMS

eLearning 24-7

Technical Support and Service. API E-Learn Info e-learning e-learning vendors elearning hosted Litmos LMS mobile learning Product Review SAAS SCORM Uncategorized craig weiss elearning vendors learning management system litmosSo what makes a Lite LMS different from a Standard LMS? Small business is a very good market for them; but many offer pricing for SMB. Standard 93%. Lite 7%.

The Importance of Script Writing in Video Presentations

eLearning Brothers

This blog is the second in a series documenting the production process  of a company video for eLearning Brothers. The series will cover several items from pre-production, to production, to post-production. Camtasia Resources Camtasia Template Library eLearning Featured Instructional Design Resources Products/Services ResourcesIt’s not fair, really.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. Categorized by operational excellence and employee productivity, these first five indicators of a healthy QSR will arm managers, business owners, and their staff with a framework to run their business operations more efficiently. While some choose to employ less staff or limit overtime, others must increase employee productivity. Employee Productivity. 3.

Applications of online training: product training

eFront

When a company has a new product, despite it being an exciting time, there is the issue of training employees on its features which may be problematic due to the time and cost involved, especially in face-to-face training. CommVault had the customer do a specific course for one of its products. Benefits of online product training: Training becomes flexible, easy and quick.

My Top 10 Productivity Mobile Apps for 2014

Learn and Lead

Continuing my post of My Top 10 Mobile Apps for 2014 , I share my top 10 productivity enhancing mobile apps. My Top 10 Productivity Mobile Apps: Calendar : While there are many Calendar apps available, I settled for native HTC Calendar app as my preferred app. There is an email client for most services so you can use the ones you prefer. Keep is a much lighter note taking app.