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Do we need product evangelists for each product/service?


In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. Knowing a product before purchase is related to market education. Conclusion.

Announcement of Video Production Services from KZO Innovations

KZO Innovations

During the past ten years, KZO Innovations has witnessed explosive growth and a significant increase in demand for video production services. Until now, KZO Innovations has offered production services as an exclusive service only to our video content management platform subscribers. Now, our video productions services will be available to all!

New Camtasia 9 Behaviors Will Add Sizzle to Your Production

eLearning Brothers

The post New Camtasia 9 Behaviors Will Add Sizzle to Your Production appeared first on eLearning Brothers. Camtasia Resources Camtasia Template Library eLearning eLearning Template Library Featured Products/Services Resources Software TrainingHaving a thorough knowledge of your eLearning tools is essential in becoming an eLearning rock star.

6 Tips To Improve Customer Service With Online Training


How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. The issue is that challenging; unhappy, and disgruntled customers can be difficult to manage, which is why your customer service staff needs all of the help they can get to navigate tricky situations. Offer on-the-job training tutorials.

Seven Simple Secrets to Off-the-Shelf Course Success

For example, your goal might be to hire and train three new service teams this year. The final product shows a direct link between the training and the goals of the. Instructional design approaches, current thinking and modern production values aside, a. and development firm offering clients a wide variety of services from strategy to. Seven Simple Secrets to. capital.

Content as a Service (CaaS)


The etextbook in 2018 will be coupled to an app that will provide you with Content as a Service (CaaS). It will replace the old print (and even current online) proto-etextbook that used content as the product you bought. By 2018, you will be purchasing the services which the app and the etextbook will provide. It will be designed to make learning easier and more effective. Dream with me a moment …. Future of education Learning Learning Technology

8 Key Customer Service Skills Every Employee Needs

Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. But good customer service means waiting for a client to fully explain the problem, especially if he or she is confused and frustrated. Product knowledge. And good customer services take more than a smile. Patience.

Product Review – Adobe Captivate Prime LMS

eLearning 24-7

Self-Service system in a sense, can buy and go live quickly (albeit at Enterprise I would not). The name alone “Adobe” is a strong brand, highly recognized in the tech industry.  If you are a fan of Adobe products and love Captivate the authoring tool or Connect, then having the LMS wouldn’t be out of the question. Let’s Go to the Tape. Great. Average. Badges.

How to Boost eLearning Productivity with 10 EdTech Online Tools

eLearning Brothers

The following tools will help you boost your productivity. This is a cloud file sharing, file sync and online backup service that will keep your files safe and updated at all times. The post How to Boost eLearning Productivity with 10 EdTech Online Tools appeared first on eLearning Brothers. At the moment, she is working on her first eBook dedicated to online learning. Fences.

Microlearning Whitepaper: Small Bites, Big Impact

more information than ever before to keep up with growing product complexity, highly. self-service learning. more knowledgeable in their jobs, whether it was safety knowledge, product knowledge, customer services practices or policies and procedures10. Issues around increased product complexity, intensified. performance grow alongside product knowledge.

Customer Service and eLearning


With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements. The biggest training requirements for customer service can easily be taught through online learning. Product Training. Soft Skills.

The Cost of Misinformation in Customer Service


Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Lost revenue. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions. Weak customer relationships.

Business = service

Jay Cross

Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences. Services are contextual – where, when and how they are delivered can make a big difference.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two


Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity:  . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.

Workbook: Gamification and Your Enterprise Learning Strategy

Example 2: Ethicon (a J&J company) was looking for a way to increase employee product knowledge to drive sales. apply product and procedural knowledge with their. Example 2: Ethicon (a J&J Company): With constantly evolving products, it is. those issues are costing the company in terms of lost revenue, lost productivity, customer loyalty, etc. Introduction.3 Conclusion.16

Learning Solutions and Your Product Launch: The Secret to Success (White Paper)

Bottom-Line Performance

Your product might be ready to launch, but what about your sales and support reps? slick launch meeting is not enough for them to  really know your product, and a quick skim of your marketing collateral is not the ideal preparation for talking to customers. The time, effort, and energy that goes in to a product launch are too valuable to waste. What you’ll learn.

B2B eLearning Solutions Combine Affordable Services


Would you agree that B2B product and service providers have much to do with this? Although B2B products and services are absolutely essential to a business’s prosperity, they can seriously upset a company’s bottom line. Thankfully, companies needing essential B2B products and services can find their saving grace in a low-cost eLearning platform. Jeffrey A.

Development: The Link between IT and Productivity

CLO Magazine

In the IT business world, time is money — and money wasted due to lost productivity is one of the most common challenges companies face today. This unstructured, self-taught learning approach costs about $5 million per 1,000 employees in lost productivity each year. The biggest training benefit is the improvement in the final product or service a team will deliver.

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. The post Customer Experience Key to Product Design appeared first on Origin Learning - A Learning Solutions Blog. What exactly were the new challenges?

Leaving performance reviews behind: Where to start [Guide]

Multi-year cycles for product. productivity and feel a lack of engagement. often correlate with productivity gains. sponsors care about such as retention, productivity, and employee engagement. aimed at increasing its focus on product. in productivity, a better co-ordination amongst. customer service and innovation. 1Making Dynamic Performance.

Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight


The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. There is also a heightened demand for newer products and services from customers, businesses as well as the government. mobile LMS has to be suitably customized for mobile delivery platform. Learning

The Importance of Script Writing in Video Presentations

eLearning Brothers

This blog is the second in a series documenting the production process  of a company video for eLearning Brothers. The series will cover several items from pre-production, to production, to post-production. Camtasia Resources Camtasia Template Library eLearning Featured Instructional Design Resources Products/Services ResourcesIt’s not fair, really.

Selling your services by the hour

Clive on Learning

This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. Not surprisingly, the most popular services on offer at the moment are those that can be provided virtually, like graphic design or coding, but currently no-ones extending this to learning technologies.

Applications of online training: customer service


Customer service training is in fact the blueprint for a company’s entire support process.  A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage.

Training Plan Template

Examples: • All new employees • Customer Service Representatives • Inside Salespeople • Outside Salespeople • Employees with a tenure greater than one year Whatever your roles are, record them in the first column of the Training. service oriented. Examples: Customer Service Representatives • Be able to handle 10 support requests per day while. THE TRAINING PLAN. What should be.

Product Review: Saba Social

eLearning 24-7

I admit that in general I have been underwhelmed in the past with Saba. A LMS whose UI is poor, ease of use not there and questionable feature sets and service.  So, when I went and checked out Saba Social, Saba’s new social learning platform, I had very low expectations. I was surprised. They finally figured it out. Layout on other screens, again, simple to use, nav friendly. Average.

Saba 40

Product Review: Litmos LMS

eLearning 24-7

Technical Support and Service. API E-Learn Info e-learning e-learning vendors elearning hosted Litmos LMS mobile learning Product Review SAAS SCORM Uncategorized craig weiss elearning vendors learning management system litmosSo what makes a Lite LMS different from a Standard LMS? Small business is a very good market for them; but many offer pricing for SMB. Standard 93%. Lite 7%.

Productivity Secrets from the Trivantis Pros: Pt.1

Everything E-Learning

Our developers and designers here at Trivantis are pros at getting stuff done (just take a look at our service pack and updates page), so I asked them to share their secrets. Turns out, our Trivantis pros have too many productivity secrets to fit into one blog post, so today is just Part 1: General Work Productivity. Laura Silver, Director of Product Management.

3 emerging services of the L&D Department

Jane Hart

As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.]. Social learning

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

retention, productivity, and employee engagement. provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. Our experience.

Give Your Service Technicians An Edge With Online Training Formats

CommLab India

Competition is intense with companies vying with each other to sell the best products to consumers. Apart from features and value for money, customers demand efficient after-sales service. This is possible only if service technicians are trained well and their knowledge is reinforced continually through on-the – job training. How can this be done? Let’s find out. Videos.

10 Tools and Services For Successful Business Presentations

Your Training Edge

To increase your overall productivity it’s imperative that you simplify the process with the tools technology offers. Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation. Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business.

5 Sporty Lectora Templates

eLearning Brothers

eLearning eLearning Template Library Featured Interaction Builder Lectora Resources Products/Services ResourcesFor centuries, mankind has been fascinated with the ritual of sport, not only for it’s recreational purposes, but for the camaraderie and storybook-like characters and mythologies that spring from it. Jumpshot. Field Goal. Speedway. Shootout. Golf Challenge. Game on!

Applications of online training: product training


When a company has a new product, despite it being an exciting time, there is the issue of training employees on its features which may be problematic due to the time and cost involved, especially in face-to-face training. CommVault had the customer do a specific course for one of its products. Benefits of online product training: Training becomes flexible, easy and quick.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One


Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. Categorized by operational excellence and employee productivity, these first five indicators of a healthy QSR will arm managers, business owners, and their staff with a framework to run their business operations more efficiently. While some choose to employ less staff or limit overtime, others must increase employee productivity. Employee Productivity. 3.

Webinar: A Beginners Guide to Camtasia Tools

eLearning Brothers

Camtasia Resources Camtasia Template Library eLearning Featured Products/Services Resources WebinarLike any great tool, a basic understanding can go a long way in helping you succeed. In last week’s Camtasia webinar, we hosted Lon Naylor in a Beginners Guide to Camtasia Tools. You can view more of Lon Naylor’s screencasting tips at Click here to see pricing!