Do we need product evangelists for each product/service?
JULY 1, 2015
In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. Knowing a product before purchase is related to market education. Conclusion.
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. The issue is that challenging; unhappy, and disgruntled customers can be difficult to manage, which is why your customer service staff needs all of the help they can get to navigate tricky situations. Offer on-the-job training tutorials.
New Camtasia 9 Behaviors Will Add Sizzle to Your Production
OCTOBER 20, 2016
The post New Camtasia 9 Behaviors Will Add Sizzle to Your Production appeared first on eLearning Brothers. Camtasia Resources Camtasia Template Library eLearning eLearning Template Library Featured Products/Services Resources Software TrainingHaving a thorough knowledge of your eLearning tools is essential in becoming an eLearning rock star.
Content as a Service (CaaS)
MAY 13, 2013
The etextbook in 2018 will be coupled to an app that will provide you with Content as a Service (CaaS). It will replace the old print (and even current online) proto-etextbook that used content as the product you bought. By 2018, you will be purchasing the services which the app and the etextbook will provide. It will be designed to make learning easier and more effective. Dream with me a moment …. Future of education Learning Learning Technology
Seven Simple Secrets to Off-the-Shelf Course Success
For example, your goal might be to hire and train three new service teams this year. The final product shows a direct link between the training and the goals of the. Instructional design approaches, current thinking and modern production values aside, a. and development firm offering clients a wide variety of services from strategy to. Seven Simple Secrets to. capital.
Training Manager Frustrations: The Customer Service Solution
OCTOBER 18, 2016
Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. Yet we all have horror stories of disappointing service we’ve experienced. It’s every service manager’s worst nightmare. Customer Service Hall of Fame.
8 Key Customer Service Skills Every Employee Needs
SEPTEMBER 12, 2016
Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. But good customer service means waiting for a client to fully explain the problem, especially if he or she is confused and frustrated. Product knowledge. And good customer services take more than a smile. Patience.
Business = service
NOVEMBER 22, 2011
Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences. Services are contextual – where, when and how they are delivered can make a big difference.
The Cost of Misinformation in Customer Service
FEBRUARY 9, 2016
Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Lost revenue. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions. Weak customer relationships.
Leaving performance reviews behind: Where to start [Guide]
Multi-year cycles for product. productivity and feel a lack of engagement. often correlate with productivity gains. sponsors care about such as retention, productivity, and employee engagement. aimed at increasing its focus on product. in productivity, a better co-ordination amongst. customer service and innovation. 1Making Dynamic Performance.
Customer Service and eLearning
AUGUST 12, 2016
With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements. The biggest training requirements for customer service can easily be taught through online learning. Product Training. Soft Skills.
Product Review – Adobe Captivate Prime LMS
AUGUST 27, 2015
Self-Service system in a sense, can buy and go live quickly (albeit at Enterprise I would not). The name alone “Adobe” is a strong brand, highly recognized in the tech industry. If you are a fan of Adobe products and love Captivate the authoring tool or Connect, then having the LMS wouldn’t be out of the question. Let’s Go to the Tape. Great. Average. Badges.
How to Boost eLearning Productivity with 10 EdTech Online Tools
JULY 16, 2015
The following tools will help you boost your productivity. This is a cloud file sharing, file sync and online backup service that will keep your files safe and updated at all times. The post How to Boost eLearning Productivity with 10 EdTech Online Tools appeared first on eLearning Brothers. At the moment, she is working on her first eBook dedicated to online learning. Fences.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two
MAY 16, 2016
Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
retention, productivity, and employee engagement. provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. Our experience.
Learning Solutions and Your Product Launch: The Secret to Success (White Paper)
AUGUST 19, 2014
Your product might be ready to launch, but what about your sales and support reps? slick launch meeting is not enough for them to really know your product, and a quick skim of your marketing collateral is not the ideal preparation for talking to customers. The time, effort, and energy that goes in to a product launch are too valuable to waste. What you’ll learn.
Give Your Service Technicians An Edge With Online Training Formats
SEPTEMBER 20, 2016
Competition is intense with companies vying with each other to sell the best products to consumers. Apart from features and value for money, customers demand efficient after-sales service. This is possible only if service technicians are trained well and their knowledge is reinforced continually through on-the – job training. How can this be done? Let’s find out. Videos.
Selling your services by the hour
Clive on Learning
AUGUST 30, 2012
This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. Not surprisingly, the most popular services on offer at the moment are those that can be provided virtually, like graphic design or coding, but currently no-ones extending this to learning technologies.
10 Tools and Services For Successful Business Presentations
Your Training Edge
APRIL 8, 2016
To increase your overall productivity it’s imperative that you simplify the process with the tools technology offers. Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation. Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business.
Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. The post Customer Experience Key to Product Design appeared first on Origin Learning - A Learning Solutions Blog. What exactly were the new challenges?
Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight
JUNE 1, 2015
The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. There is also a heightened demand for newer products and services from customers, businesses as well as the government. mobile LMS has to be suitably customized for mobile delivery platform. Learning
Applications of online training: customer service
DECEMBER 17, 2013
Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage.
Development: The Link between IT and Productivity
AUGUST 3, 2016
In the IT business world, time is money — and money wasted due to lost productivity is one of the most common challenges companies face today. This unstructured, self-taught learning approach costs about $5 million per 1,000 employees in lost productivity each year. The biggest training benefit is the improvement in the final product or service a team will deliver.
3 emerging services of the L&D Department
JULY 12, 2013
As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.]. Social learning
Articulate Implements Subscription Pricing for Their Products
NOVEMBER 10, 2016
They have made some big changes in their products by introducing the new Articulate 360. First, let me clarify: Storyline still looks to be their flagship product, going under the moniker “Storyline 360” It looks to have been updated with some new features as well. But they have added a new solution to the product-line, called Rise. What This Means For You.
Product Sales Training in the Sales Enablement World
DECEMBER 13, 2016
What is the place of product sales training in sales enablement? In this super set of Sales Enablement, product sales training is a subset. Though product sales training is a part, it is the vital heart of sales enablement. So, the value of product sales training does not diminish in the sales enablement process. Product Training Prior to SE.
Product Review: Saba Social
AUGUST 12, 2011
I admit that in general I have been underwhelmed in the past with Saba. A LMS whose UI is poor, ease of use not there and questionable feature sets and service. So, when I went and checked out Saba Social, Saba’s new social learning platform, I had very low expectations. I was surprised. They finally figured it out. Layout on other screens, again, simple to use, nav friendly. Average.
Productivity Secrets from the Trivantis Pros: Pt.1
SEPTEMBER 16, 2015
Our developers and designers here at Trivantis are pros at getting stuff done (just take a look at our service pack and updates page), so I asked them to share their secrets. Turns out, our Trivantis pros have too many productivity secrets to fit into one blog post, so today is just Part 1: General Work Productivity. Laura Silver, Director of Product Management.
Product Review: Litmos LMS
FEBRUARY 26, 2011
Technical Support and Service. API E-Learn Info e-learning e-learning vendors elearning hosted Litmos LMS mobile learning Product Review SAAS SCORM Uncategorized craig weiss elearning vendors learning management system litmosSo what makes a Lite LMS different from a Standard LMS? Small business is a very good market for them; but many offer pricing for SMB. Standard 93%. Lite 7%.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part One
MAY 9, 2016
Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. Categorized by operational excellence and employee productivity, these first five indicators of a healthy QSR will arm managers, business owners, and their staff with a framework to run their business operations more efficiently. While some choose to employ less staff or limit overtime, others must increase employee productivity. Employee Productivity. 3.
Applications of online training: product training
JANUARY 7, 2014
When a company has a new product, despite it being an exciting time, there is the issue of training employees on its features which may be problematic due to the time and cost involved, especially in face-to-face training. CommVault had the customer do a specific course for one of its products. Benefits of online product training: Training becomes flexible, easy and quick.
The Importance of Script Writing in Video Presentations
OCTOBER 4, 2016
This blog is the second in a series documenting the production process of a company video for eLearning Brothers. The series will cover several items from pre-production, to production, to post-production. Camtasia Resources Camtasia Template Library eLearning Featured Instructional Design Resources Products/Services ResourcesIt’s not fair, really.
How To Create Closed Captioning in Camtasia Videos
NOVEMBER 29, 2016
This blog is the tenth in a series documenting the production process in producing a company video for eLearning Brothers. The series will cover several items from pre-production to production to post-production. Camtasia Resources Camtasia Template Library eLearning Featured Instructional Design Resources Producing eLearning Video Products/Services Resources
How to Use the Three Act Structure to Make Rockin’ eLearning Videos
JANUARY 10, 2017
Camtasia Resources Camtasia Template Library eLearning Featured Products/Services ResourcesKeeping your learners entertained is a key component of an eLearning video course. How can you keep them engaged? By mimicking other videos that entertain them. I’m talking about movies and TV. In this age of easily accessible video entertainment, most of us are watching a lot of TV and movies.
Six Customer Service Training Tools
AUGUST 24, 2016
Every company offers more than its products. Whether it's a piece of software or clothing, there's also customer service behind it, and behind every customer service there are people. This article covers the top six customer service training tools that will help you turn new hires and even seasoned pros into communication experts. Shared. Read more ». Comparisons
4 Ways to Make Our Ideas Stick
DECEMBER 29, 2016
Custom Solutions eLearning Featured Instructional Design Resources Products/Services ResourcesAs I was preparing for the beginning of a new project, I considered different ways in which I could make the training successful. thought back to some of the things I had read in the past, and one book came to mind, Made to Stick. Keep things simple. The idea sticks. Yikes!)