Trending Sources

Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. Knowing a product before purchase is related to market education. Conclusion.

Announcement of Video Production Services from KZO Innovations

KZO Innovations

During the past ten years, KZO Innovations has witnessed explosive growth and a significant increase in demand for video production services. Until now, KZO Innovations has offered production services as an exclusive service only to our video content management platform subscribers. Now, our video productions services will be available to all!

6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. The issue is that challenging; unhappy, and disgruntled customers can be difficult to manage, which is why your customer service staff needs all of the help they can get to navigate tricky situations. Offer on-the-job training tutorials.

8 Key Customer Service Skills Every Employee Needs

Pract.us

Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. But good customer service means waiting for a client to fully explain the problem, especially if he or she is confused and frustrated. Product knowledge. And good customer services take more than a smile. Patience.

Seven Simple Secrets to Off-the-Shelf Course Success

For example, your goal might be to hire and train three new service teams this year. The final product shows a direct link between the training and the goals of the. Instructional design approaches, current thinking and modern production values aside, a. and development firm offering clients a wide variety of services from strategy to. Seven Simple Secrets to. capital.

Customer Service and eLearning

OpenSesame

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements. The biggest training requirements for customer service can easily be taught through online learning. Product Training. Soft Skills.

How to Boost eLearning Productivity with 10 EdTech Online Tools

eLearning Brothers

The following tools will help you boost your productivity. This is a cloud file sharing, file sync and online backup service that will keep your files safe and updated at all times. The post How to Boost eLearning Productivity with 10 EdTech Online Tools appeared first on eLearning Brothers. At the moment, she is working on her first eBook dedicated to online learning. Fences.

Business = service

Jay Cross

Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences. Services are contextual – where, when and how they are delivered can make a big difference.

Development: The Link between IT and Productivity

CLO Magazine

In the IT business world, time is money — and money wasted due to lost productivity is one of the most common challenges companies face today. This unstructured, self-taught learning approach costs about $5 million per 1,000 employees in lost productivity each year. The biggest training benefit is the improvement in the final product or service a team will deliver.

Microlearning Whitepaper: Small Bites, Big Impact

more information than ever before to keep up with growing product complexity, highly. self-service learning. more knowledgeable in their jobs, whether it was safety knowledge, product knowledge, customer services practices or policies and procedures10. Issues around increased product complexity, intensified. performance grow alongside product knowledge.

Learning Solutions and Your Product Launch: The Secret to Success (White Paper)

Bottom-Line Performance

Your product might be ready to launch, but what about your sales and support reps? slick launch meeting is not enough for them to  really know your product, and a quick skim of your marketing collateral is not the ideal preparation for talking to customers. The time, effort, and energy that goes in to a product launch are too valuable to waste. What you’ll learn.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity:  . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.

The Cost of Misinformation in Customer Service

Inkling

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Lost revenue. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions. Weak customer relationships.

B2B eLearning Solutions Combine Affordable Services

TOPYX LMS

Would you agree that B2B product and service providers have much to do with this? Although B2B products and services are absolutely essential to a business’s prosperity, they can seriously upset a company’s bottom line. Thankfully, companies needing essential B2B products and services can find their saving grace in a low-cost eLearning platform. Jeffrey A.

Workbook: Gamification and Your Enterprise Learning Strategy

Example 2: Ethicon (a J&J company) was looking for a way to increase employee product knowledge to drive sales. apply product and procedural knowledge with their. Example 2: Ethicon (a J&J Company): With constantly evolving products, it is. those issues are costing the company in terms of lost revenue, lost productivity, customer loyalty, etc. Introduction.3 Conclusion.16

Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. The post Customer Experience Key to Product Design appeared first on Origin Learning - A Learning Solutions Blog. What exactly were the new challenges?

Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight

G-Cube

The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. There is also a heightened demand for newer products and services from customers, businesses as well as the government. mobile LMS has to be suitably customized for mobile delivery platform. Learning

Selling your services by the hour

Clive on Learning

This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. Not surprisingly, the most popular services on offer at the moment are those that can be provided virtually, like graphic design or coding, but currently no-ones extending this to learning technologies.

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process.  A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Offering customer service training to employees has been shown to drive sales and give businesses a strong competitive advantage.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

retention, productivity, and employee engagement. provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. Our experience.

Product Review: Saba Social

eLearning 24-7

I admit that in general I have been underwhelmed in the past with Saba. A LMS whose UI is poor, ease of use not there and questionable feature sets and service.  So, when I went and checked out Saba Social, Saba’s new social learning platform, I had very low expectations. I was surprised. They finally figured it out. Layout on other screens, again, simple to use, nav friendly. Average.

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Productivity Secrets from the Trivantis Pros: Pt.1

Everything E-Learning

Our developers and designers here at Trivantis are pros at getting stuff done (just take a look at our service pack and updates page), so I asked them to share their secrets. Turns out, our Trivantis pros have too many productivity secrets to fit into one blog post, so today is just Part 1: General Work Productivity. Laura Silver, Director of Product Management.

5 Sporty Lectora Templates

eLearning Brothers

eLearning eLearning Template Library Featured Interaction Builder Lectora Resources Products/Services ResourcesFor centuries, mankind has been fascinated with the ritual of sport, not only for it’s recreational purposes, but for the camaraderie and storybook-like characters and mythologies that spring from it. Jumpshot. Field Goal. Speedway. Shootout. Golf Challenge. Game on!

Product Review: Litmos LMS

eLearning 24-7

Technical Support and Service. API E-Learn Info e-learning e-learning vendors elearning hosted Litmos LMS mobile learning Product Review SAAS SCORM Uncategorized craig weiss elearning vendors learning management system litmosSo what makes a Lite LMS different from a Standard LMS? Small business is a very good market for them; but many offer pricing for SMB. Standard 93%. Lite 7%.

3 emerging services of the L&D Department

Jane Hart

As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.]. Social learning

10 Tools and Services For Successful Business Presentations

Your Training Edge

To increase your overall productivity it’s imperative that you simplify the process with the tools technology offers. Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation. Presentations and communicating ideas through attractive slideshows has become a necessary element of almost any successful business.

Applications of online training: product training

eFront

When a company has a new product, despite it being an exciting time, there is the issue of training employees on its features which may be problematic due to the time and cost involved, especially in face-to-face training. CommVault had the customer do a specific course for one of its products. Benefits of online product training: Training becomes flexible, easy and quick.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. Categorized by operational excellence and employee productivity, these first five indicators of a healthy QSR will arm managers, business owners, and their staff with a framework to run their business operations more efficiently. While some choose to employ less staff or limit overtime, others must increase employee productivity. Employee Productivity. 3.

Webinar: A Beginners Guide to Camtasia Tools

eLearning Brothers

Camtasia Resources Camtasia Template Library eLearning Featured Products/Services Resources WebinarLike any great tool, a basic understanding can go a long way in helping you succeed. In last week’s Camtasia webinar, we hosted Lon Naylor in a Beginners Guide to Camtasia Tools. You can view more of Lon Naylor’s screencasting tips at LearnCamtasia.com. Click here to see pricing!

Evaluating SaaS Products for Purchase

Administrate

So you think you need new SaaS (Software-as-a-Service)? Jesse joined the Administrate team as an Account Executive in September 2015. He’s sold cars, yachts, advertising, and SaaS. Whether you’ve been down this road in the past or you’re new to the process, this post is intended to provide some pointers. I’ve Read More. All Staff Insight

Webinar: Interactivity and Engagement using Hotspots in Camtasia

eLearning Brothers

Camtasia Resources Camtasia Template Library eLearning Featured Products/Services Resources WebinarVideo is a super powerful tool, and TechSmith’s Camtasia has the abilities to make videos interactive by using hotspots. hosted a joint webinar last week with Jason Valade from TechSmith where we went over the basics for hotspots and interaction.

My Top 10 Productivity Mobile Apps for 2014

Learn and Lead

Continuing my post of My Top 10 Mobile Apps for 2014 , I share my top 10 productivity enhancing mobile apps. My Top 10 Productivity Mobile Apps: Calendar : While there are many Calendar apps available, I settled for native HTC Calendar app as my preferred app. There is an email client for most services so you can use the ones you prefer. Keep is a much lighter note taking app.

Product Review: BlueVolt

eLearning 24-7

Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) -  yes – every child can be skinned to look a different way then the parent. Ability to e-mail a group of people or an individual within the product – ideal for classroom, webinars or even admin to send specific notifications without having to sent it to everyone.

How To Customize Camtasia Conversation Scenarios in 5 Minutes

eLearning Brothers

Camtasia Resources Camtasia Template Library Cutout People Library eLearning eLearning Template Library Featured Products/Services ResourcesThe eLearning Brothers Camtasia Template Library includes several scenario templates that have been built in Camtasia, and are ready for implementation. You’ll find two kinds of scenarios in the Camtasia library. Customizing them is easy.

Five Software Products for Adding an Avatar to Your eLearning

Kapp Notes

Here are 4 software products that allow you to add an avatar to your elearning courses. The company can create the instruction for you or you can build NOAH products yourself. The company provides consumers with easy-to-use avatar animation, facial morphing and voice lip-sync solutions for real-time 3D filmmaking and previsualization for professional post-production.

Productivity tools for the networked workplace

Learning and Working on the Web

These tools are ubiquitous in business and government, so I have agreed to write a few articles on how they can be used to improve work productivity. IT has to make us more productive, smarter.”. would suggest doing your own analysis of all your enterprise collaboration and productivity tools, based on the framework. Office 365 productivity tools from Harold Jarche.

eLearning Stock Assets and Camtasia Templates

eLearning Brothers

These items expand your toolbox, allowing you to add high-quality graphics to any part of your Camtasia productions! Camtasia Resources Camtasia Template Library eLearning eLearning Template Library Featured Products/Services Resources Stock AssetsSome of the most exciting parts of the Camtasia Templates Packages are in the Stock Asset Library. Click here to see pricing!

Stock 51

Come Out of the Shadows with Silhouette Cutout People

eLearning Brothers

Cutout People Library eLearning Featured Products/ServicesSilhouettes are dualistic. In equal measure, they are informative of their subject while also leaving out enough information as to be abstract. This places them outside of the dreaded “ uncanny valley ,” allowing us to project our own feelings and emotions on to them. Placeholder Characters.  .

Movie 47

Webinar: Templates and Camtasia – High Quality Video in Hours Not Days

eLearning Brothers

Camtasia Resources Camtasia Template Library Developer Resources eLearning eLearning Template Library Featured Graphic Design Resources Instructional Design Resources Learning Management System Resources Products/Services Software Training Stock Assets WebinarAnytime there’s a way to make a project look great with very little effort, we tend to jump on that.