Axonify

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Making the headlines for the right reasons is often about more about your people than your products

Axonify

And it’s not because of their products or services. Customer expectations are more important than ever. Half of customers say that customer experience is more important to them now compared to a year ago. Copyright © 2021 Axonify Inc. - All rights reserved.

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In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it To achieve this, BT set some ambitious goals for itself: Improve customer service at every level. Grow advisor knowledge, confidence, and broaden skillset on a wide range of products and services to reduce call-handling time.

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Your financial services institution needs to know this to conquer seismic digital disruption

Axonify

Updating long-standing safety protocols. Reskilling employees to fill role-specific gaps. Communicating through online channels. The ongoing pandemic has forced companies to rethink how work is done, especially on the frontline.

Services 214
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How emerging technologies empower your frontline to perform

Axonify

But what about when they’re more informed about your products and services than your frontline employees? Having highly engaged customers can be a big win for your brand. It’s a challenge Carl Boutet, retail strategist and author of The Great Acceleration: the Race to Retail Resilience, knows well.

Emergent 246
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Accelerating Product Knowledge with New Hires for the Holiday Season

Axonify

That means new hires must not only learn about policies, procedures and products, but also understand what you offer through your various channels and be fully up to speed on ever-changing promotions. So how do you ensure new associates know everything they need, plus accelerate their onboarding to get them productive as soon as possible?

Knowledge 100
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Accelerating Product Knowledge with New Hires for the Holiday Season

Axonify

That means new hires must not only learn about policies, procedures and products, but also understand what you offer through your various channels and be fully up to speed on ever-changing promotions. So how do you ensure new associates know everything they need, plus accelerate their onboarding to get them productive as soon as possible?

Knowledge 100
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A peek inside the world of two leaders supporting their frontlines to thrive through disruption

Axonify

When you look up the word “disruption” in the dictionary, the business definition given is centered around the radical change in an industry or business strategy that’s precipitated by the introduction of a new product or service. It’s the Uber definition, not the COVID one. Still, the underlying premise remains sound.

Support 147