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Good To Great

Productivity

Services

Innovation and butterfly moments: evolution, not revolution

Good To Great

NOVEMBER 14, 2011

Without the strong ‘pull’ factor of many products and services we use through choice in our personal lives, turning the whole model of e-learning on its head is likely to daunt and intimidate users. When you look at it this way, innovation suddenly becomes much less intimidating and much more achievable, doesn’t it?

Innovation

Innovation iPod Music Lecture

Day 2: The right interactions at the right time

Good To Great

AUGUST 16, 2011

The example I used on the webinar was that of a customer service course, which includes a topic on making a good impression. Let’s imagine you’ve already got a quiz question on this topic, which is great because it’s a really key topic area when thinking about customer service. But let’s look at the detail.

Interactive

Interactive Customer Service Theory Examples

Good To Great

Innovation and butterfly moments: evolution, not revolution

Day 2: The right interactions at the right time

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