Inkling

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The Cost of Misinformation in Customer Service

Inkling

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Furthermore, they need to be able to provide support instantly. Lost revenue. Negative brand sentiment.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Employee Productivity. greater productivity). Operational Excellence.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels. While some choose to employ less staff or limit overtime, others must increase employee productivity. Employee Productivity.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Evaluating this number allows you to see what new revenue sources might be affecting your sales or whether your store has seen increased productivity in sales personnel or management. Employee Productivity. The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three appeared first on Inkling.

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‘Tis the Season for Mobile Enablement

Inkling

These new employees serve in a variety of roles—salesperson, customer service representative, and inventory stocker, to name a few—and are often hired as temporary part-time or full-time workers (rather than salaried) to keep hiring costs down. Holiday challenges. Holiday challenges. End result = happy customer. The Inkling difference.

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5 Key Takeaways from Restaurant Leadership Conference (RLC 2018)

Inkling

Supporting this trend is the success of food delivery services such as GrubHub, Uber Eats, and DoorDash. Some restaurant brands view these services as a threat but others see an opportunity for getting their food delivered without making an operational investment in delivery services. in 2016 to 1.0%

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Close the Sale With Quality Content

Inkling

Your salespeople can spend months learning the ins and outs of your products and services, and still be stumped by a well-placed question. Your product and your brand evolves with time, and it’s important to always offer your sales team the best possible representation of both. . Accurate and relevant.

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