Jay Cross

DECEMBER 17, 2011

When I try to reach AT&T by dialing 611, the automated phone tree won’t deal with me because it thinks the service order was completed yesterday. The page ATT.COM/service responds with “Error. Please contact your service provider for more details. (1)” I am without service.” Or this rant.

Stock 44

Stock Internet Services Voice 44

Jay Cross

FEBRUARY 13, 2013

Champion a new product or service. Work with customers or a customer service group. Introduce new productivity or organization techniques to the team. He knows what works in the world of strategic talent and effective performance and productivity approaches. Work on new initiatives. Build a new team from scratch.

Social Networks 56

Social Networks Blended Learning Forum Performance Support 56

Jay Cross

NOVEMBER 28, 2014

Share solutions, services or products for educators, learners, trainers and learning providers which support innovative methodologies, didactics and pedagogies and effectively use digital tools. What are the views of consumers of learning materials on certification and assessment as they develop their talents and capabilities?

Pedagogy 57

Pedagogy Community Education Expertise 57

Jay Cross

MARCH 28, 2013

AT&T’s services had changed since our trips abroad. Again and again, the rep said international service was not available on that line. Uta pointed out that we had international service last year. Kershe told her that they only add the service during sweeps of many accounts. AT&T people don’t know their products.

Case Study 37

Case Study iPhone Apple Internationalization 37

Jay Cross

MAY 2, 2015

Experienced power of having the rIght product for the market, in this case thirty-year-old business people. Sold instructional systems that taught a million bankers how to make decisions and sell bank services. Mindful people are incredibly productive. Learned to speak with audiences because I had to sell, sell, sell.

Change 36

Change Case Study ISPI Virtual World 36

Jay Cross

AUGUST 21, 2012

They have to keep up with a torrent of new products and services, not just their own but also their competitors’. A company’s market value echoes the ingenuity, know-how and reputation of its people. rst century employees have to do complex, unpredictable work. They have to stay sharp in a. world that’s going ever faster.

Collaboration 68

Collaboration Collaborative Learning Torrent Slideshare 68

Jay Cross

JUNE 2, 2013

You, the student, had just been appointed brand manager (we called it product manager back then) for the iconic red condiment. The brand managers and UI designers at Google, Yahoo, Facebook, and other consumer web services need to learn this lesson. My midterm exam in Marketing Management at Harvard B-School was the Heinz Ketchup Case.

Case Study 64

Case Study Study Yahoo Social Networks 64

Jay Cross

JANUARY 23, 2012

The HR director explains “New employees are given time to look around and get to know the products, ask questions, go online, read literature and shadow experienced employees. Is customer service key to your success? New hires receive a brief orientation and are then let loose to learn by walking around and asking questions.

Mash-up 71

Mash-up Mashups Technology Simulations 71

Jay Cross

JULY 28, 2011

I agree wholeheartedly with Hamel that “The legacy model of economic production that has driven the ‘modern’ economy forward over the last hundred years is on its last legs. This is ground zero for the 21C project. . “Today, every company is in the same business: the outcomes business.&#.

Cornerstone 57

Cornerstone Yahoo Community Apple 57

Jay Cross

FEBRUARY 26, 2013

There may be a possibility of the ‘crowd’ seeing through any hidden agendas – is the corporation trying to sell their products and services? There may be a possibility of the ‘crowd’ seeing through any hidden agendas – is the corporation trying to sell their products and services?

Free 41

Free Business Asynchronous Theory 41

Jay Cross

OCTOBER 12, 2009

But making it easier through collaboration, self-service learning and skill bites helps sharp people become sharper. Making a producer just a little bit more productive yields greater rewards than anything you can do with novices. They are temps, specialists, consultants and service providers.

Camera 45

Camera IBM Doc Site 45

Jay Cross

JANUARY 7, 2013

Happy workers are more engaged, more productive, and more fulfilled. Others will be hamstrung with outdated skills, tools and technologies, and will be too slow to adapt. Smart companies will adopt radical management, putting the customer in charge and reorganizing work in small teams. What’s not to like?

Internet 63

Internet Predictions Confluence Performance Support 63

Jay Cross

JULY 20, 2012

The Google course is obviously marketing — they are teaching us to make better use of their product. Co-learning can differentiate services, increase product usage, strengthen customer relationships, and reduce the cost of hand-holding. Dress impeccably, they notice the woman.” ” The same is true in marketing.

Search 61

Search Market Course Google 61

Jay Cross

FEBRUARY 15, 2012

In the end, an online service called Sucuri put things back in order. They offer all kinds of services and nearly unlimited storage for $10/month. These three days have been among the least productive of my life. Three days later, everything’s back in order but it was no fun. BlueHost has been a great ISP.

Scanning 52

Scanning Wiki Site Server 52

Jay Cross

OCTOBER 18, 2010

In our mind’s eye, we are telling these stories to hands-on managers, people with titles such as sales manager, operations supervisor, project leader, and product manager. Raising corporate IQ reduces time-to-performance, improves customer service, boosts sales, streamlines operations, and increases innovation.

Social Networks 48

Social Networks Social Network iPad Upgrade 48

Jay Cross

SEPTEMBER 5, 2010

If you’re introducing a new product at British Telecom, instead of developing and distributing an introductory course, you take a brief video of someone explaining it with your pocket videocam and upload it to a server for all to see. It doesn’t help that some product descriptions are dead wrong. Confusing, eh?

Video 48

Video IBM Microphone PENS 48

Jay Cross

MARCH 14, 2008

They typically design products, services and marketing messages based on their own particular view of what people want. Keeping up with customers has meant conducting research on their needs and performing test marketing of new products and services. Companies are used to being in control.

Social 36

Social Social Networks MySpace Social Network 36

Jay Cross

JANUARY 29, 2010

In the 2,000-strong department, things move so fast that normal courseware production isn’t viable. Cycle times for product design, manufacturing, and deployment are shorter and shorter. Our model looks like this: Our proposal is analogous to implementing telephone service in developing countries.

Blended Learning 43

Blended Learning Virtual Classroom Social Networks Innovation 43

Jay Cross

APRIL 6, 2013

Managers will be making 70-20-10 productive; L&D will be doing anything possible to increase performance and productivity. Citrix GoToTraining is an easy-to-use online training service that allows you to move your entire training program online for more efficient customer and employee training. About GoToTraining.

Blended Learning 44

Blended Learning Performance Support Coaching Internet 44

Jay Cross

DECEMBER 27, 2012

The science is still evolving, but we believe that sitting is harmful in itself ,” says Dr. Toni Yancey, a professor of health services at the University of California, Los Angeles. More important for learning outcomes, the time spent in class can be put to more productive use. Learning by Doing. Sitting Kills. “

Social Networks 51

Social Networks Social Network Virtual World Communities of Practice 51

Jay Cross

NOVEMBER 10, 2010

HomeCenter.com started by selling high end home renovation products from manufacturers like Kohler, Grohe, Blanco and Elkay. Initially, the focus was on kitchen and bathroom remodeling products. Today, HomeCenter.com is a thriving full service online retailer with multiple warehouses strategically located around the nation.

Stock 44

Stock Website Photo Internationalization 44

Jay Cross

MAY 31, 2011

How much more productive are teleworkers? - Nine Shift , May 18, 2011. Why Don’t You Have an Internal YouTube Video Sharing Service? - Dan Pontefract , May 16, 2011. Massive Open Online Courses: Interview with Howard Rheingold - George Siemens , May 6, 2011. NegativeComments in Social Media - Nancy White , May 4, 2011.

Social Networks 58

Social Networks Information Overload Social Media PENS 58

Jay Cross

SEPTEMBER 26, 2009

Jane’s instructions for compiling your Top 10 list: Please provide the names of your 10 favourite tools for creating learning for others, for your own professional practice or personal productivity PLUS a sentence or two why you like each one. By “tools&# we mean software, online tools and services. Jay’s Top Ten.

Authoring Tools 41

Authoring Tools Tools Delicious Google Docs 41

Jay Cross

APRIL 6, 2013

We can put a new management practices in place that focus on working smarter, making people productive sooner, accelerating talent development and integrating learning and work. He knows what works in the world of strategic talent and effective performance and productivity approaches. About the Internet Time Alliance.

Blended Learning 47

Blended Learning Performance Support Mash-up Mashups 47

Jay Cross

JULY 1, 2008

I do not endorse products I know nothing about. If I need your services, I’ll find you. Internet Time Group is not interested in paying to attend your event. People pay me to speak, not vice-versa. I find no value in swapping links. I do not accept advertising. Please remove my name from your mail list.

Privacy 36

Privacy Internet Learning Management System LMS 36

Jay Cross

AUGUST 28, 2012

Aside from compliance training and new product introductions, most training focused on novices – either newhires who needed orientation or workers mastering a new skill or subject. New hires and novices aren’t very productive. Google is teaching people to use more of its services in online courses. Raise their pro?ciency

Collaborative Learning 61

Collaborative Learning Collaboration Compliance Training Social Networks 61

Jay Cross

JULY 12, 2011

developing new products and services. Business organizations still need to perform their classical functions: making sales. building customer relationships. decreasing time-to-execution. decreasing bureaucracy and busywork. cutting costs, improving efficiency. feeding the talent pipeline. improving morale and reducing turnover.

Leadership 63

Leadership Social Networks Network Knowing Doing Gap 63

Jay Cross

JULY 5, 2008

Cisco identified several key business processes-market to sell, lead to order, quote to cash, issue to resolution, forecast to build, idea to product, and hire to retire-and configured its systems to support the subprocesses involved in each stage. Customer/company conversations are the pinnacle of customer service.

Business 36

Business Pinnacle Create Customer Service 36

Jay Cross

APRIL 4, 2015

The human brain is the product of 10 million years of evolution, 99.8% In marketing, position services for maximum halo effect. Organize by product or area or function. . “They are able because they think they are able.” ” Virgil. Optimism works better than pessimism. Logic = blinders to intuitive exploration.

Brain 36

Brain Pattern Policies Problem 36

Jay Cross

MARCH 19, 2012

This approach has already been adopted by Web services, where Beta releases are launched and tested before they are finalized. For example, Google’s ubiquitous GMail service is still in Beta. The phrase, “we are living in a beta world” is increasingly being used outside the Web services domain. Holistic, process orientation.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

FEBRUARY 20, 2009

After-the-fact finger pointing is not productive. Self-service, flexible delivery, convenience. Replacing instructor-led events with living networks yields astounding gains in productivity. (Personally, I get more content from a Jackson Pollock drip painting than from someone else’s PowerPoint slides.)

Compliance Training 38

Compliance Training Corporate eLearning eLearning Simulations 38

Jay Cross

NOVEMBER 15, 2009

savvy personnel (most are retired chiefs with more than 20 years’ Navy service). and how it organically facilitates collaboration and productivity? These practitioners from leading organizations share their views on the realities of how interactions in social software platforms lead to productive work in the enterprise.

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

FEBRUARY 20, 2009

After-the-fact finger pointing is not productive. Self-service, flexible delivery, convenience. Replacing instructor-led events with living networks yields astounding gains in productivity. (Personally, I get more content from a Jackson Pollock drip painting than from someone else’s PowerPoint slides.)

Compliance Training 37

Compliance Training Corporate eLearning eLearning Simulations 37

Jay Cross

MARCH 1, 2012

His imagination is “schooled” to accept service in place of value. Medical treatment is mistaken for health care, social work for the improvement of community life, police protection for safety, military poise for national security, the rat race for productive work.

Pedagogy 48

Pedagogy Learning Teach Social 48

Jay Cross

FEBRUARY 27, 2009

These are the 100 most frequently used words in this book.

Free 36

Free eLearning Strategy Corporate eLearning eLearning 36

Jay Cross

MAY 30, 2009

In their book Digital Habitats: Stewarding Technology for Communities , Etienne Wenger, Nancy White and John Smith describe different community orientations in terms of meetings, open-ended conversation, projects, content, access to expertise, relationships, individual participation, community cultivation and service context.

Technology 38

Technology Wiki Metrics CLO 38

Jay Cross

MARCH 26, 2010

Support for social feedback : Think eBay, where buyers rate sellers for honesty, helpfulness and service level. It was the product of a scenario analysis that looked ahead all the way to 2004! Boyd defines social software more broadly as the sum of these categories: Support for conversation online : Instant messaging, e-room, etc.

Social Networks 37

Social Networks CD-ROM Social Software Groupware 37