Knowledge Guru

JANUARY 7, 2014

Customer Service: A simple card game with customer scenarios can work well here. If the customer service environment is often rushed (such as for food service workers), consider adding a timed element to the game. Resource management and territory acquisition games are excellent for developing strategic thinking.

Games 229

Games Corporate Learning Compliance Training Content 229

Knowledge Guru

MAY 13, 2015

You’ll see how effective learning strategies helped a hemodialysis manufacturer reduce patient drops from therapy, helped a SaaS company double its sales pipeline for a new product, and decreased employee turnover in a higher education setting. 3 pm – 4 pm, W107. The post Follow the Action at #ATD2015 appeared first on.

Case Study 100

Case Study Games Theory Policies 100

Knowledge Guru

OCTOBER 26, 2015

These organizations come from a variety of industries (technology, financial services, healthcare) and used the games within diverse functional areas (new hire training for sales reps, product knowledge for sales and support reps and process training for HR associates). You’re ahead of the game. …Or Skip to the Tips.

Case Study 100

Case Study Games Free Blended Learning 100

Knowledge Guru

JANUARY 31, 2018

You depend on training to help your employees make more sales, provide better customer service, avoid regulatory issues, and make fewer mistakes. You could consider creating an app, for example, where learners can ask questions about a particular product or process and get quick answers. And oftentimes, there’s a lot at stake.

Blended Learning 190

Blended Learning Training Train Augmented Reality 190

Knowledge Guru

MAY 16, 2017

Engaged people are more productive, deliver better service, achieve better results, inspire those around them, and collaborate more effectively with others. Disengaged associates and managers create disengaging companies. Going beyond rhetoric, your talent is the most critical factor in your organization.

Blended Learning 100

Blended Learning Coaching Games Sales 100

Knowledge Guru

DECEMBER 16, 2014

The Knowledge Guru platform is used by Fortune 500 companies to reinforce and help employees retain critical knowledge such as policies, procedures, product knowledge and compliance information. Areas of specialization include product launches, customer training, customer service training, and safety and compliance training.

Brandon Hall 157

Brandon Hall Knowledge Platform Simulations 157

Knowledge Guru

OCTOBER 15, 2014

ExactTarget’s employees, resellers and partners played the game to gain mastery over mobile terminology and product features and benefits – mastery that is critical to effectively selling and supporting a product. They are a best-in-class example of how games can be integrated into a broader product launch training effort.

Brandon Hall 113

Brandon Hall Knowledge Platform Simulations 113