Ontuitive
JANUARY 19, 2023
Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. In a survey conducted by NBC, the vast majority of the responders said that customer service has gotten worse during the pandemic times.
Ontuitive
JANUARY 9, 2023
This ensures that salespeople have access to the information and support they need to close deals and provide excellent customer service. Improve productivity. A DAP provides salespeople with guidance and support while using software or systems, so they are more proficient and productive. Was there an issue with the product?
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Ontuitive
NOVEMBER 10, 2022
For example, Comcast uses a capabilities academy to teach customer service skills, plus various service technologies, best practices, and other important employee behaviors. Capability academies are typically sponsored by business leaders who decide what skills are most beneficial to the organization. Digital Adoption Platforms.
Ontuitive
JUNE 15, 2022
Legacy tech is often the lifeblood of crucial day-to-day processes that work in tandem with that system, especially for those working in the pharma and biotech, or financial services space. However, maintaining legacy apps doesn’t automatically mean productivity, compliance, digital adoption, or other important goals have to suffer.
Ontuitive
SEPTEMBER 1, 2021
Bank employees have to move between multiple platforms while actively servicing clients. Zeal offers an authoring tool geared towards both non-technical and technical users, from those only familiar with Microsoft Office products, to highly accomplished coders. WalkMe has a pay-per-user, per product pricing structure.
Ontuitive
MAY 12, 2022
Legacy software may be essential to the business, especially in compliance-intensive industries like healthcare and financial services. Employees are able to learn while they are working, which leads to less classroom and online training, plus increases productivity and the speed of legacy software adoption.
Ontuitive
SEPTEMBER 6, 2022
For example, a financial services firm we work with uses a sophisticated business intelligence platform for their sales people. Digital Adoption Platforms were created to guide people on how to use other software products, especially complex applications. The software is well-designed and powerful. How do you solve this challenge?
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