Basically: --the 'trainer' (more experienced server) was the performance support --as a peer,actually doing the same job, the trainer was able to provide real-world suggestions --the learning experience appeared to be a successful one --as a side effect, the experience appeared to be forcing better performance from the trainer --and I'm afraid ADDIE wasn't anywhere to be found. saw it all hit overlap this week in 2 separate encounters with service employees. In the first, I was purchasing a prepaid gift card at a drug store. Sorry, but I forgot." Answer: "Would you like cream?").

lrnchat gives me all-at-once access to some of the best minds in the field, directs me to new ideas, provides alternative points of view, and sends me looking for a new book or article. Every Thursday evening there's a great fun live gathering on Twitter called #lrnchat. It's a fast free-for-all organized around a theme, like instructional design, virtual worlds, social learning, or e-learning myths, structured around 3 general questions. If you're in the training/learning/Ed business, folks you've heard of often drop in, as do many folks you haven't heard of. Warning: #lrnchat is messy.