Clark Quinn

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Cultural Alignment

Clark Quinn

So we can provide tools to support us in the moment, we can provide tools to help us work together, and we can develop people all slowly over time.  In short, I was thinking about  cognitive alignment , and I was going to write about it, but it turns out I already have ! I was thinking about the ways in which organizations can support performance. And that’s all good.

Employee Experience

Clark Quinn

provide answers. One of the recent trends has been about ‘customer experience’, focusing the organization on a consistent and coherent customer experience from first exposure through to ongoing product or service use. And this is a ‘good thing’!  I’ve participated in the efforts of an organization to achieve it, and can see the real benefits. collaborate.

How to learn and learn-to-learn

Clark Quinn

In your working life, how have you learnt effectively from experience, please provide an example if possible? In your working life, how have you learnt effectively from people, please provide an example if possible? In your working life, how have you learnt effectively from courses, research or investigation, please provide an example if possible? Stay curious, my friends.

70:20:10 and the Learning Curve

Clark Quinn

sparked by a diagram provided by another ITA colleague, Jane Hart (that I also thought was insightful). My colleague Charles Jennings recently posted on the value of autonomous learning (worth reading!), In Charles’ post he also included an IBM diagram that triggered some associations. The point was that the closer to the work that learning is, the more value. Hence the revolution. :).

Skill based learning – How it drives an organization’s performance

This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture Training and learning organizations today play an active role in contributing to the bottom line of any organization by aligning their objectives to the immediate business objectives.

Learning Strategy Issues

Clark Quinn

second presentation was on providing tools to trainers to devolve content development locally, addressing a problem with centrally-developed content.  My presentation was on the gaps between what L&D does and how our brains work, and the implications. The other thing that I was involved in at Online Educa in Berlin was a session on The Flexible Worker. Three of us presented, each addressing one particular topic. And, per our design, issues emerged. The format was interesting: our presentations were roughly 10 minutes each. user-generated content). meta-learning strategy

xAPI conceptualized

Clark Quinn

Our business intelligence system can provide  aggregated data of performance for A (whatever A is being measured on: sales data, errors, time to solve customer problems, customer satisfaction, etc). A couple of weeks ago, I had the pleasure of attending the xAPI Base Camp, to present on content strategy. So I asked and was confirmed in my suspicion. And, second does this help, at all?

China is mobile!

Clark Quinn

Establishing the consistent use of a standard can help build a powerful, and valuable, ecosystem.  I can wish that the providers in the US would work and play together a little bit more! I’ve had the fortune to be hear in China speaking on mlearning. But they’re all phones, I seem to see few tablets. They vary in size from phones to phablets, but they’re here. mobile

Learning in context

Clark Quinn

In preparation for the upcoming FocusOn Learning Conference, where I’ll be running a workshop about cognitive science for L&D, not just for learning but also for mobile and performance support, I was thinking about how  context can be leveraged to provide more optimal learning  and performance. medicine, transportation. But that’s not as often as we think.

Understanding Skill Based Learning for Business

This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture One significant way that training and learning organizations can play an active role in contributing to the bottom line of any organization is by aligning their objectives to the immediate business objectives.

The Grail of Effective and Engaging Learning Experiences

Clark Quinn

real world consequences providing feedback coupled with scaffolded reflection. Serious games are one way to achieve this end, by contextualizing practice as decisions in a meaningful environment and using a game engine to adapt the challenge and providing essentially unlimited practice. There’s a considerable gap between what we can be doing, and what we are doing. design

‘Form’ing learning

Clark Quinn

So, first of all, my focus was on formative evaluation.  If we take activity-based learning seriously, we need to ensure that there are meaningful tasks set that can provide feedback. Last week I ran a workshop for an online university that is working to improve it’s learning design. Substantially. They’re ramping up their staff abilities, and we’d talked about how I could help. They have ‘content’, but wanted to improve the learning design around this. Ok, so not every formative evaluation should be such a situation. Then we moved on to more hands-on work.

A complex look at task assignments

Clark Quinn

And the instructor reviews the reviews, and provides feedback. I was thinking (one morning at 4AM, when I was wishing I was asleep) about designing assignment structures that matched my activity-based learning model. And a model emerged that I managed to recall when I finally did get up.  I’ve been workshopping it a bit since, tuning some details. Of course, this could continue.

A richer suite of support

Clark Quinn

And, of course, once an individual advances far enough, there’s little anyone can be providing for them, instead they need the ‘creative friction’ of interactions with other experts and ideas to generate the new understandings that will advance the individual  and the organization. As they start performing however, their needs change. There are cultural factors as well.

Seven Simple Secrets to Off-the-Shelf Course Success

but might be a little vague in providing concrete actions, so you’ll need to dig a bit deeper. Providing OTS courseware in these situations has several advantages. OTS curriculum, it’s fairly easy to provide training to individuals or groups whenever you. While the mainstream social media platforms can provide opportunities for. Seven Simple Secrets to. capital. You’re.

Ambiguity Denial Syndrome?

Clark Quinn

We should be providing them with models to use to interpret and adapt to situations (explain and predict). I was talking with a colleague at an event one of the past weeks, and I noted down the concept of ambiguity denial syndrome. And I’m retrospectively making up what we were talking about, but it’s an interesting idea to me. And yet, in so many ways, they don’t.

Defining Microlearning?

Clark Quinn

Microlearning as a phrase has probably become current (he says, cynically) because elearning providers are touting it to sell the ability of their tools to now deliver to mobile.   But it can also be a watch word to emphasize thinking about performance support, learning ‘in context’, and minimalism.  So I think we may want to continue to use it, but I suggest it’s worthwhile to be very clear what we mean by it. Last week on the #chat2lrn twitter chat, the topic was microlearning. That is learning, but it’s not microlearning. To explain, let me digress.

The probability of wasting money

Clark Quinn

providing a sufficient and elaborated suite of examples to  illustrate the concept in context. If you don’t provide examples, what’s the likelihood that learners will understand the full range of situations and appropriate adaptations for each? When you provide support at just the right places, and put in place the subtle tweaks on things like working with SMEs, you can develop and deliver learning that has a high likelihood of having the desired impact, and therefore have a process that’s justifiable for the investment. developing emotional engagement.

Pick my brain?

Clark Quinn

So for the first one, they wanted some feedback on their design, and we arranged that I’d investigate a representative sample and provide feedback.  I went through systematically, taking notes, and compiled my observations into a report I sent them. This didn’t take any investment in travel, but of course this feedback only points out what’s wrong, and doesn’t really provide mechanisms to improve. If you google the phrase, you’ll see how many people have indicated their problems with this! Both in this case were for folks who develop content.

Brain 49

Move Beyond Learning to Applying: A Modern Management Development Program

would love to provide, we need a change. We must go beyond providing great content. to instead take responsibility for providing. Totara, an open source LMS), provides structure. Our platform provides. well beyond providing content to include. provide the manager with talking points. We provide practice guides to help Sue. We now. Right?

Reactivating Learning

Clark Quinn

don’t just provide abstract knowledge). Reapplication : this is the best, where instead of consuming a concept model or an example, we actually provide a new practice problem. (I looked because I’m sure I’ve talked about this before, but apparently not a full post, so here we go.). If we want our learning to stick, it needs to be spaced out over time. But what sorts of things will accomplish this?  I like to think of three types, all different forms of reactivating learning. Reactivating learning is important. All of these serve as reactivation. design mobile

Pipes 71

Organizational Effectiveness for L&D?

Clark Quinn

He opined that by and large, he saw the need for formal learning shrinking, and that more and more HR was focusing on providing self-learning resources instead of course. Last week included an interesting series of events and conversations. There was a formal event on innovation in learning technology (that was only partly so), and a presentation by a colleague. also had a couple of conversations, one with said colleague following his more formal event, and another with another colleague before the initial event. And from that latter conversation came an interesting revelation. strateg

Collaborative Modelling in AR (and VR)

Clark Quinn

What I was thinking of, extending my thoughts about AR in general ,  that annotating the world is valuable, but how about collaboratively annotating the world?  If we can provide mechanisms (e.g. A number of years ago, when we were at the height of the hype about Virtual Worlds (computer rendered 3D social worlds, e.g. Second Life), I was thinking about the affordances. And one that I thought was intriguing was co-creating, in particular collaboratively creating models that were explanatory and predictive. Models are hard enough to capture in 2D, particularly if they’re complex.

Extending engagements

Clark Quinn

The goal was to provide their learners opportunities to practice success skills. The point being, extending engagements with a few simple followups provides a much higher likelihood of improvement than just a one-off.  It doesn’t take much, and the outcome is better.  It  is a spaced practice, really, and we know that works better.  I reckon the marginal extra investment yields a much bigger benefit. In a couple of recent posts, I’ve been telling tales of helping organizations, and I wanted to tell at least one more. The key is to include some followup activities.

Leaving performance reviews behind: Where to start [Guide]

We provide both. GIVING FEEDBACK: I provide constructive. properly, managers provide a concrete and comprehensive. The following models provide guidance on how to both set. Sure, we have provided a model above. How can you provide the systematic process. to provide the system and environment. to provide coaching and accountability to. sprints.

Why Work Out Loud? (for #wolweek)

Clark Quinn

They can provide pointers to useful information, they can provide tips about what worked, and didn’t, for them, and they’re better prepared for what will be forthcoming. Why should one work out loud (aka Show Your Work )? Certainly, there are risks involved. You could be wrong. You could have to share a mistake. Others might steal your ideas.  So why would anyone want to be Working Out Loud ? Because the risks are trumped by the benefits. Working out loud is all about being transparent about what you’re doing. The benefits of these are multiple. Those risks?

Social Training?

Clark Quinn

She goes on and says it’s got to be “relevant, purposeful and appealing”, and what you do is provide the environment and conditions. Help people ask for help, and to offer help, and about how to provide feedback, and… And of course you need to manage the messaging around it. Sparked by the sight of a post about ‘social training’, I jokingly asked my ITA colleagues whether they could train me to be social. And, of course, they’ve posted about it. And it made me think a little bit more too. Particularly if it’s not safe to share.

eLearning Process Survey results!

Clark Quinn

The alternatives were ‘providing what’s asked for’ (e.g. The third question was looking at the feedback provided. So, a few weeks ago I ran a survey asking about elearning processes*, and it’s time to look at the results (I’ve closed it). With those caveats, what did we see? The first question was looking at how we align our efforts with business needs.

Moving forward

Clark Quinn

And I’ve previously provided lots of ways to think anew about L&D, such as posts on the topics (both carrot and stick), pointed to  readings that are relevant and can help, created a group  to discuss the issues, and even written a book trying to point out the ways to move forward, so I’m not apologetic about also trying to point out the gaps (hey, let’s try all levers). The notion of starting small and scaling is a proven approach, and provides a chance to understand and leverage it as a basis for both internal improvement and to take it further. strategy

Are your managers ready for a world without formal performance reviews?

GIVING FEEDBACK: I provide constructive. SETTING. EXPECTATIONS: My team members are clear on. their roles & responsibilities. 2. DELEGATING: I effectively identify tasks that. others can take on to develop their. capabilities and free my time for. more strategic activities. 3. COACHING: I support my team members by. challenging and encouraging them. to think for themselves and take.


Clark Quinn

While she’s more focused on developing complex products with interfaces that remove barriers like cognitive load, and provide incremental capability, this applies to learning as well. That’s the actual title of a book, not me being a bit irreverent.  I’ve been a fan of Kathy Sierra’s since I came across her work, e.g. I regularly refer to how she expresses ‘ incrementalism ‘ She’s on top of usability and learning in very important ways. So what’s she doing differently? It’s an easy read, too. design

Supporting our Brains

Clark Quinn

Other phenomena include that previous experience can bias us in particular directions, but we can put in place supports to provide lateral prompts. This applies more broadly to performance support in general, so I though I’d share where my thinking is going. So what I’ve done here is to outline the flaws, and how we’ve created tools to get around those limitations.

L&D Value

Clark Quinn

If, instead of just providing courses, P&D were focused on making sure people could do their jobs, using performance consulting and developing the appropriate solutions – whether job aids, contextual support, coaching, or what have you – they’d be contributing to optimal execution. If they went further, and were also facilitating the ability for the organization to continually innovate – fostering communication and collaboration via tools, practices, and culture – they’d be key to getting people to provide their best. Together. strategy

The Learning Styles Zombie

Clark Quinn

Then, if the learner has trouble with that approach, provide help. It’s June, and June is Learning Styles month for the Debunker’s Club. Now, I’ve gone off on Learning Styles before ( here , here , here , and here ), but  it’s been a while, and they refuse to die. They’re like zombies, coming to eat your brain! Er, no. So, what’s a learning designer to do?

Ditching the formal performance review? Kineo shares 3 Elements for Success

Means: We have to have a way to provide an ongoing stream. Skills Gap 3% 38% 59% 5% 61% 33% 6% 46% 48% 9% 62% 29% 1000 Providing career. GIVING FEEDBACK: I provide constructive. provide the system and environment. provide coaching and accountability to. An improved solution for developing front- line managers should provide a scorecard. The e-learning provides an. in the e-learning program, providing fertile ground. Extend the Learning Activities within each module provide. tools are provided to help the manager. Moving.

Serious Comics

Clark Quinn

However, more serious games, requiring applying the knowledge available through the comic, could provide an embedded practice environment.  It’s sort of a blend between a pure comic and a pure game, for important outcomes. I attended  ComicCon  again this year, and addition to the wild costumes, crowded exhibit hall, and over-priced food, there are a series of sessions. They cover television, movies, and print in a wide variety of markets. And I like the sessions that aren’t associated with popular media (as waiting in lines is something I’m fairly averse too).