Clark Quinn

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Learning Through the Wild

Clark Quinn

This is very  necessary for me! :) And, importantly, the processes in nature provide a counter-balance to the artificial processes we put in place to breed plants and animals. Similarly, there are rangers who visit these camps, and provide after-dinner campfire talks. So last week I was in the wilderness for some more time, this time with family. meta-learning

What’s Your Learning Tool Stack?

Clark Quinn

Seriously, this is important, as the tools we use and provide through the organization impact the effectiveness with which people can work. And we should be connecting with colleagues in other organizations, so we might be using society-provided platforms or leverage LinkedIn groups. I woke up this morning thinking about the tools we use at various levels. Maybe OneNote?

The probability of wasting money

Clark Quinn

providing a sufficient and elaborated suite of examples to  illustrate the concept in context. If you don’t provide examples, what’s the likelihood that learners will understand the full range of situations and appropriate adaptations for each? When you provide support at just the right places, and put in place the subtle tweaks on things like working with SMEs, you can develop and deliver learning that has a high likelihood of having the desired impact, and therefore have a process that’s justifiable for the investment. developing emotional engagement.

Learning in context

Clark Quinn

In preparation for the upcoming FocusOn Learning Conference, where I’ll be running a workshop about cognitive science for L&D, not just for learning but also for mobile and performance support, I was thinking about how  context can be leveraged to provide more optimal learning  and performance. medicine, transportation. But that’s not as often as we think.

Seven Simple Secrets to Off-the-Shelf Course Success

but might be a little vague in providing concrete actions, so you’ll need to dig a bit deeper. Providing OTS courseware in these situations has several advantages. OTS curriculum, it’s fairly easy to provide training to individuals or groups whenever you. While the mainstream social media platforms can provide opportunities for. Seven Simple Secrets to. capital. You’re.

A richer suite of support

Clark Quinn

And, of course, once an individual advances far enough, there’s little anyone can be providing for them, instead they need the ‘creative friction’ of interactions with other experts and ideas to generate the new understandings that will advance the individual  and the organization. As they start performing however, their needs change. There are cultural factors as well.

xAPI conceptualized

Clark Quinn

Our business intelligence system can provide  aggregated data of performance for A (whatever A is being measured on: sales data, errors, time to solve customer problems, customer satisfaction, etc). A couple of weeks ago, I had the pleasure of attending the xAPI Base Camp, to present on content strategy. So I asked and was confirmed in my suspicion. And, second does this help, at all?

Ambiguity Denial Syndrome?

Clark Quinn

We should be providing them with models to use to interpret and adapt to situations (explain and predict). I was talking with a colleague at an event one of the past weeks, and I noted down the concept of ambiguity denial syndrome. And I’m retrospectively making up what we were talking about, but it’s an interesting idea to me. And yet, in so many ways, they don’t.

A complex look at task assignments

Clark Quinn

And the instructor reviews the reviews, and provides feedback. I was thinking (one morning at 4AM, when I was wishing I was asleep) about designing assignment structures that matched my activity-based learning model. And a model emerged that I managed to recall when I finally did get up.  I’ve been workshopping it a bit since, tuning some details. Of course, this could continue.

New Brandon Hall Group report forecasts major shift in 2016 online learning trends

technology providers. other areas in which organizations give learning technology providers failing grades. 11 Research Summary About Brandon Hall Group Brandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and. Your membership provides you with personal connections to fellow professionals.

The Grail of Effective and Engaging Learning Experiences

Clark Quinn

real world consequences providing feedback coupled with scaffolded reflection. Serious games are one way to achieve this end, by contextualizing practice as decisions in a meaningful environment and using a game engine to adapt the challenge and providing essentially unlimited practice. There’s a considerable gap between what we can be doing, and what we are doing. design

Serious Comics

Clark Quinn

However, more serious games, requiring applying the knowledge available through the comic, could provide an embedded practice environment.  It’s sort of a blend between a pure comic and a pure game, for important outcomes. I attended  ComicCon  again this year, and addition to the wild costumes, crowded exhibit hall, and over-priced food, there are a series of sessions. They cover television, movies, and print in a wide variety of markets. And I like the sessions that aren’t associated with popular media (as waiting in lines is something I’m fairly averse too).


eLearning Process Survey results!

Clark Quinn

The alternatives were ‘providing what’s asked for’ (e.g. The third question was looking at the feedback provided. So, a few weeks ago I ran a survey asking about elearning processes*, and it’s time to look at the results (I’ve closed it). With those caveats, what did we see? The first question was looking at how we align our efforts with business needs.

Moving forward

Clark Quinn

And I’ve previously provided lots of ways to think anew about L&D, such as posts on the topics (both carrot and stick), pointed to  readings that are relevant and can help, created a group  to discuss the issues, and even written a book trying to point out the ways to move forward, so I’m not apologetic about also trying to point out the gaps (hey, let’s try all levers). The notion of starting small and scaling is a proven approach, and provides a chance to understand and leverage it as a basis for both internal improvement and to take it further. strategy

Training Consumed in 60 Seconds: Microlearning Is Made For Today's Growing Teams

learners to fill in the blanks and provide examples from their own lives (we call. Training the Trainer: How to Create Microlearning Why microlearning matters We live in a world of distractions. In order to drive outcomes, learning. needs to cut through the noise. Microlearning is the answer. And the. most important component of microlearning is the content itself. method starts. Read on.

Defining Microlearning?

Clark Quinn

Microlearning as a phrase has probably become current (he says, cynically) because elearning providers are touting it to sell the ability of their tools to now deliver to mobile.   But it can also be a watch word to emphasize thinking about performance support, learning ‘in context’, and minimalism.  So I think we may want to continue to use it, but I suggest it’s worthwhile to be very clear what we mean by it. Last week on the #chat2lrn twitter chat, the topic was microlearning. That is learning, but it’s not microlearning. To explain, let me digress.

Reactivating Learning

Clark Quinn

don’t just provide abstract knowledge). Reapplication : this is the best, where instead of consuming a concept model or an example, we actually provide a new practice problem. (I looked because I’m sure I’ve talked about this before, but apparently not a full post, so here we go.). If we want our learning to stick, it needs to be spaced out over time. But what sorts of things will accomplish this?  I like to think of three types, all different forms of reactivating learning. Reactivating learning is important. All of these serve as reactivation. design mobile

Pipes 65

Social Training?

Clark Quinn

She goes on and says it’s got to be “relevant, purposeful and appealing”, and what you do is provide the environment and conditions. Help people ask for help, and to offer help, and about how to provide feedback, and… And of course you need to manage the messaging around it. Sparked by the sight of a post about ‘social training’, I jokingly asked my ITA colleagues whether they could train me to be social. And, of course, they’ve posted about it. And it made me think a little bit more too. Particularly if it’s not safe to share.

The Learning Styles Zombie

Clark Quinn

Then, if the learner has trouble with that approach, provide help. It’s June, and June is Learning Styles month for the Debunker’s Club. Now, I’ve gone off on Learning Styles before ( here , here , here , and here ), but  it’s been a while, and they refuse to die. They’re like zombies, coming to eat your brain! Er, no. So, what’s a learning designer to do?

Move Beyond Learning to Applying: A Modern Management Development Program

would love to provide, we need a change. We must go beyond providing great content. to instead take responsibility for providing. Totara, an open source LMS), provides structure. Our platform provides. well beyond providing content to include. provide the manager with talking points. We provide practice guides to help Sue. We now. Right?

Quinnovation Fall 2016 Schedule

Clark Quinn

My fall  schedule is coalescing, so I thought I’d provide pointers to when and where I’ll be for the rest of this year: I’m doing two  webinars for a government agency, one at the end of August, and one at the end of September. I’ll be in Beijing running a mobile learning workshop on the 6th of September, and keynoting the CEFE conference on the 7th. The week after I’ll be keynoting a private event in Connecticut. Then, on the very last day of November, I’ll be running an elearning design workshop at Online Educa in Berlin. If so, say hi!


Clark Quinn

While she’s more focused on developing complex products with interfaces that remove barriers like cognitive load, and provide incremental capability, this applies to learning as well. That’s the actual title of a book, not me being a bit irreverent.  I’ve been a fan of Kathy Sierra’s since I came across her work, e.g. I regularly refer to how she expresses ‘ incrementalism ‘ She’s on top of usability and learning in very important ways. So what’s she doing differently? It’s an easy read, too. design

Supporting our Brains

Clark Quinn

Other phenomena include that previous experience can bias us in particular directions, but we can put in place supports to provide lateral prompts. This applies more broadly to performance support in general, so I though I’d share where my thinking is going. So what I’ve done here is to outline the flaws, and how we’ve created tools to get around those limitations.

Why Work Out Loud? (for #wolweek)

Clark Quinn

They can provide pointers to useful information, they can provide tips about what worked, and didn’t, for them, and they’re better prepared for what will be forthcoming. Why should one work out loud (aka Show Your Work )? Certainly, there are risks involved. You could be wrong. You could have to share a mistake. Others might steal your ideas.  So why would anyone want to be Working Out Loud ? Because the risks are trumped by the benefits. Working out loud is all about being transparent about what you’re doing. The benefits of these are multiple. Those risks?

How the right tech tools for your team can power your sales enablement strategy

providing an opportunity to practice the skills required. here is to ensure your training program provides individual attention and im- mediate feedback for trainees. INSTANT ACCESS TO CONTENT IN THE FIELD Provide learning content in both push and pull modalities to accommodate a. Always look for a LMS that provides an off-the-shelf integration with your CRM. ENABLEMENT?


Clark Quinn

The value in looking at other approaches is that it provides lateral insight (I’m currently reading Stephen Johnson’s Where Good Ideas Come From ) that we may be able to transfer. I recently wrote about serious comics , and realized there’s a form I hadn’t addressed yet has some valuable insights. And the source this time is editorial cartoons. Editorial cartoons use imagery and text to convey a comment on a current topic. The best ones portray a poignant insight into an issue of the day, via a twist that emphasizes the point to be made. design meta-learning

2015 top 10 tools for learning

Clark Quinn

99.99% of the time) provides me with links that give me the answer i need. WordPress: my blogging tool, that provides regular reflection opportunities for me in generating them, and from the feedback others provide via comments. Share with Jane in one of the methods she provides, and it’s always interesting to see what emerges. Twitter: I am pointed to many amazing and interesting things via Twitter. Skype: the Internet Time Alliance maintains a Skype channel where we regularly discuss issues, and ask and answer each other’s questions.

Skype 74

L&D Value

Clark Quinn

If, instead of just providing courses, P&D were focused on making sure people could do their jobs, using performance consulting and developing the appropriate solutions – whether job aids, contextual support, coaching, or what have you – they’d be contributing to optimal execution. If they went further, and were also facilitating the ability for the organization to continually innovate – fostering communication and collaboration via tools, practices, and culture – they’d be key to getting people to provide their best. Together. strategy

The magic question

Clark Quinn

A number of years ago, I wrote a paper about design, some of the barriers our cognitive architecture provides, and some heuristics I used to get around them.  I wrote a summary of the paper as four posts, starting here.  I was reminded of one of the heuristics in a conversation, and had a slightly deeper realization that of course I wanted to share. Clarke quote ). And while I indicated one in the past, I think there are two benefits to this approach. First, if you consider what you’d do if you have magic, you can help prevent a common problem, premature convergence. design

Are your managers ready for a world without formal performance reviews?

GIVING FEEDBACK: I provide constructive. SETTING. EXPECTATIONS: My team members are clear on. their roles & responsibilities. 2. DELEGATING: I effectively identify tasks that. others can take on to develop their. capabilities and free my time for. more strategic activities. 3. COACHING: I support my team members by. challenging and encouraging them. to think for themselves and take.


Clark Quinn

We should expect errors, and provide support with checklists, not naively expect that people can perform like robots. I’m realizing that a major theme of my work and the revolution is that what we do in organizations, and what we do as L&D practitioners, is not aligned with how we think, work, and learn. And to that extent, we’re doomed to failure. We can, and need to, do better. Let’s start with thinking. The major mismatch here is that our thinking is done rationally and in our head. Particularly rote information. This carries over to how we work. itashare.

Learning and frameworks

Clark Quinn

That’s real learning, and the recognition that it should not be left to chance is how these frameworks help raise awareness and provide an opportunity for L&D to become more relevant to the organization. There’s recently been a spate of attacks on 70:20:10 and moving beyond courses, and I have to admit I just don’t get it.  So I thought it’s time to set out why I think these approaches make sense. Let’s start with what we know about how we learn. Learning is action and reflection. People need to actively apply the information. So, what do you think?

Laura Overton #learnatworkau Plenary Mindmap

Clark Quinn

Laura used Towards Maturity data to provide insight into how leading L&D organizations are making their way

When (and not) to crowdsource?

Clark Quinn

Here is where you want to value diversity, be open to new ideas, make it safe to contribute, and provide time for reflection. Will Thalheimer commented on my ‘ reconciliation ‘ post, and pointed out that there are times when you would be better off going to an expert. His apt observation is that there are times when it makes sense to crowdsource and when not to, but it wasn’t clear to him or me when each was. Naturally that led to some reflection, and this is where I ended up. As a framework, I thought of Dave Snowden’s Cynefin model.

New research explores the common myths and realities around the 70:20:10 learning model

performance at the point of need: • 4x more likely to provide staff with. 23% agree that managers provide active support in application of learning in the. The Top Deck provide more evidence on how to actively support learning in the workflow: 90% expect managers to take responsibility for. Does it provide tips, tools and checklists at the moment of need? In-Focus.

Teasing apart cooperation and collaboration

Clark Quinn

My initial reaction is closer to Dion’s; I’ve always seen cooperation as willingness to assist when asked, or to provide pointers. To me collaboration is higher; it’s willing to not just provide assistance in clearly defined ways such as pointers to relevant work, answering questions, etc, but to actively roll up sleeves and pitch in. There have been a couple of recent proposals about the relative role of cooperation and collaboration, and I’m trying to make sense of them. Here are a couple of different approaches, and my first take at teasing them apart.

AI and Learning

Clark Quinn

He pointed to systems being on the verge of auto parsing content and developing learning around it.  He showed an example, and it created questions from dropping in a page about Las Vegas.  He also showed how systems can adapt individually to the learner, and discussed how this would be able to provide individual tutoring without many limitations of teachers (cognitive bias, fatigue), and can not only personalize but self-improve and scale! discussed them with him, but I thought I’d record them here, not least as a basis for a further discussion. design meta-learning technology

Content engineering

Clark Quinn

First, being tighter around content definitions provides a greater opportunity to be scientific about the role the content plays. By this tighter process, we not only provide better content design, delivery, and management, but we set the stage for the future. We’ve heard about learning engineering and while the focus is on experience design, the pragmatics include designing content to create the context, resources, and motivation for the activity. And it’s time we step beyond just hardwiring this content together, and start treating it as professionals.

The new shape of organizations?

Clark Quinn

This also aligns well with the results implied by Dan Pink’s Drive , where he suggests that the three critical elements for performance are to provide people with important goals, the freedom to pursue them, and support to succeed. As I read more about how to create organizations that are resilient and adaptable, there’s an interesting emergent characteristic. What I’m seeing is a particular pattern of structure that has arisen out of totally disparate areas, yet keeps repeating. This emerged from how the military had to learn to cope with rapid changes in tactics.

The Performance Management Storm: Four Macro-Trends Driving the Change

development, provides better data on. and providing the resources and support. effectively, monitor performance on a day- to-day basis, and provide timely feedback. Means: We have to have a way to provide an ongoing. ManagementPlus portal We provide detailed reporting on results and. 1Why Your Company Will Need to. moving from traditional performance. it happen.