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Five ingredients for compliance e-learning excellence

From the Coleface

What e-learning should be used for is providing realistic ways for learners to practice the desired behaviours and providing the minimum viable knowledge to do this. Last week I had the privilege of judging the e-learning awards (obviously my lips are sealed as to who the winners are until the awards dinner). Focus on behaviours not policies. Make the learning part of a campaign.

Are confidentiality concerns holding back the e-learning industry?

From the Coleface

Showing a few screens of a module proves that the provider has not invented their client list and that the screens are demonstrating a variety of interactions, and well-designed menus but not much more. 2. The exchange of ideas between e-learning and web design diminished as the e-learning industry sought to distance its public perception from the failed dotcoms. Rating systems (e.g. Proof.

Ice bucket learning

From the Coleface

In a corporate setting, when there is a target audience that needs to follow a new process, the typical response has been to provide new materials with detailed knowledge inputs (screen capture e-learning, instructions etc). For the rest of us, this is a cultural phenomenon, which naturally I look through the lens of L&D geekiness to see what we can learn. Peer pressure. Peer learning.

Curation 101

From the Coleface

Examples for inspiration (even though these are more complex than the basic level, these provide some practical examples of what is possible and provide stimulus that learners may use to set their own goals). Just when you thought you had enough e-learning buzzwords, curation came along. From my first experience of curation, here are my top five curation issues to think through: 1.

Skill based learning – How it drives an organization’s performance

This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture Training and learning organizations today play an active role in contributing to the bottom line of any organization by aligning their objectives to the immediate business objectives.

Mobile pitfall #4: Are you really compatible?

From the Coleface

Can you really trust all the assurances by the provider that the mobile content will be compatible? Many development tools claim that they produce learning content which will publish automatically to different models of mobile phone. Anecdotally a partner of a law firm has refused to upgrade his Blackberry to a newer model for five years as he likes the bigger buttons on his current model.

Is Enterprise search the answer to L&D’s interruption problem?

From the Coleface

Unless you can find what you need in 3 or 4 clicks via a portal, it will be faster to use a search term (provided it generates good results). How easy is it to find the information that you need for your job within your organisation? Probably a lot more difficult and frustrating than using a search engine to find public information…. My prediction for 2014 is that this is the year that smart organisations will take significant steps to narrow this gap in user experience. the Chairman mandates that everyone does customer service training). TV commercials that people fast forward through).

How was your conference? How was the backchannel?

From the Coleface

However don’t assume that simply providing a conference hashtag will generate a thriving backchannel – it takes a level of confidence and practice  for people to feel comfortable that their contributions are worth sharing. At #learning live last week Don Taylor invited us to think about what’s the biggest change that we’ve seen in our experience of L&D. This is a 10th to add to my 9 ways of designing better conferences. So rather than passively being lectured at, participants can be sharing their notes of key points, posing questions and pointing out useful URLs. learning training

Pitfalls in mobile learning #1: Intimacy

From the Coleface

As new technologies emerge and then go mainstream, this provides L&D practitioners with new channels through which to connect with learners and enable them to improve performance. However on the way, some organisations will get in badly wrong. Step forward Havering Sixth Form College in Hornchurch. This Essex sixth form college has made into the papers for sending its A-level students “top revision tips” text messages. Click here for the full article. sympathise with the logic of the headmaster who wanted to encourage revision. Clean answers on a postcard please…. legal training

Understanding Skill Based Learning for Business

This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture One significant way that training and learning organizations can play an active role in contributing to the bottom line of any organization is by aligning their objectives to the immediate business objectives.

What is social learning?

From the Coleface

For informal learning, L&D’s ideal role should be to empower people to interact with as little corporate intervention as possible (though it’s really tempting to get stuck in and then foul it up…); so provide enablers e.g. sensible social media usage policies, recommend technologies, and then leave people to it. Last week I attended #SLCONF , a conference on social learning. Social learning is a zeitgeisty term which is very much in the early stages of the Gartner hype cycle for most organisations. There does not seem to be commonly accepted definition of social learning.

12 tips for on-line facilitating glory

From the Coleface

Provide a back channel – expect that some people will be tweeting or texting. Is there a virtual space that you can provide which allows participants to interact…this means that they’re more likely stay on focus, or at least be discussing something that is linked to the subject matter of the webinar. I collared fellow ELN director Barry Sampson of Onlignment to speak at the Trainers & Developers Network last week.  I’m very glad he did. Here’s 12 of his top tips on how to facilitate webinars effectively.    . These 3 roles are too much for one person.

Once, twice, one thousand times a knowledge worker

From the Coleface

Gut feel is that this is about providing people with opportunities, access to great resources, motivation, structured progression and the habit of managing their own learning.  I’m not sure people becoming 1000 more productive is feasible…maybe it’s just that Jay knows some very poorly performing knowledge workers… accountancy e-learning legal trainingJay Cross has an interesting article in the December issue of the “Inside Learning Technologies” magazine about making business decisions and the use of business metrics.

Talking about my generation…effect

From the Coleface

My unscientifically tested belief, backed up by years of facilitating and instructional design experience, is that the more that you provide a variety of activities aimed at generating associations and meanings, the greater the impact of the learning intervention. In October’s TJ, Justin Collinge writes a thought-provoking article called “Are you m*ssing a tr*ck?” The scientific basis for this is the “generation effect” which I remember fondly from my days of being a psychology undergraduate. learning training

Seven Simple Secrets to Off-the-Shelf Course Success

but might be a little vague in providing concrete actions, so you’ll need to dig a bit deeper. Providing OTS courseware in these situations has several advantages. OTS curriculum, it’s fairly easy to provide training to individuals or groups whenever you. While the mainstream social media platforms can provide opportunities for. Seven Simple Secrets to. capital. You’re.

21st century Learning Management Systems

From the Coleface

Whilst you have to hope that there will be scope to cover both needs, in the short term it looks like there will be a power struggle where LMSs are the battlefield…do the users have the real power? (an internet paradigm), or do the budget holders have the real power? (an unwritten rule of business).  It will be interesting to see how the enterprise level LMS players manage to respond to both needs compared to the more nimble mid tier LMS providers. An interesting day at the eLearning Network on 25 Sept where the focus was Learning Management Systems. learning training

Content? or malcontent?

From the Coleface

” “What are the truly creative things that my e-learning provider can offer which make the high priority learning points a special experience?” Some two years ago I was blogging about the analogy that buying e-learning by the hour is nearly as absurd as trying to buy a fitted kitchen by the cubic metre. Would you expect to pay the same for a cubic metre of kitchen whether that cubic metre was the space next to the door or occupied with an aga? The cost of a kitchen is driven by 1) what purpose it needs to fulfil and 2) what it contains. Why is this? ”  .

Pedantic professional arguers not best for leading people businesses shocker!

From the Coleface

The emergence of LDPs gives some rays of hope to L&D practitioners within law firms: • By recognising that people with non-lawyer skillsets merit the status of partnership, it increases the long term career potential and earning power of L&D practitioners. • By decreasing the pre-eminence of legal knowhow, L&D practitioners can focus more on providing learning in the other people-related competencies, which they will typically feel more at home with. • Law firm cultures will gradually move so that the gap in status between lawyers and non-fee earners reduces.

Recognising strengths

From the Coleface

Hence we diligently asked participants in their introductions to include what their biggest work challenge was, with the intention that we might flex the course or provide coaching to address this. I am convinced that many of the stated challenges were not the real challenges as it was simply too early in the course for most participants to feel comfortable divulging something that exposing. “If I knew then what I know now”, cheesy 80s lyrics courtesy of George Benson, but also the thought that was screaming across my head at the recent TDN event on Positive Psychology.

Move Beyond Learning to Applying: A Modern Management Development Program

would love to provide, we need a change. We must go beyond providing great content. to instead take responsibility for providing. Totara, an open source LMS), provides structure. Our platform provides. well beyond providing content to include. provide the manager with talking points. We provide practice guides to help Sue. We now. Right?

Mind the gap: culture vs. good practice

From the Coleface

He cites the example of his firm providing International Financial Reporting Standards e-learning and how he’d like to approach it. “I am convinced that a blended multimedia programme will do the trick. We would then provide some topic based e-learning modules which would be relatively short and cross linked to enable them to be used as a resource afterwards. sympathise with Vaughan’s dilemma – as an L&D professional, do you provide the best you can? All of this of course, rigorously mediated and monitored by the SMEs to ensure clarity and accuracy.

Are urban myths good enough?

From the Coleface

If I was to apply Pareto to my commute to work, I’d be concluding that when I walk to the station I cover 80% of the distance in 20% of time, that my cup of tea on the station provides me with 80% of the refreshment in the first 20% of gulps and that 80% of the passengers occupy 20% of the carriages on the train. If you read. ">TJ diligently, you would have seen that I had a letter published in the December edition. Rarely have I seen somebody supposed to be arguing against me illustrating my point so clearly. Do we? The principle is widely documented and applied.”. learning training

Managing for strengths at TDN

From the Coleface

Nicky has worked on assignments with clients in America, Argentina, Canada, Nigeria and Venezuela, providing her with a strong understanding of global L&D issues and cultural differences. On Friday 5th December you can take a breather from the general negativity that is surrounding us as the economic outlook continues to deteriorate. Whilst on a macro level the picture is gloomy, there’s no reason on the micro level why you and your organisation can’t thrive if managed effectively. Find out how at the Trainers & Developers Network. accountancy e-learning training

TJ no longer has to be nice about e-learning

From the Coleface

In the meantime, most other e-learning providers will go out of business, meaning that organisations once more will have to turn to us trusty face to facers for all their learning interventions…and we all get to live happily ever after, without having to pay attention to any of those scary technological changes that others keep banging on about. It will be interesting to see in future months how TJ balances the need to keep its most traditional constituents on board, whilst providing leading edge insights to the more open minded. accountancy e-learning legal training

Leaving performance reviews behind: Where to start [Guide]

We provide both. GIVING FEEDBACK: I provide constructive. properly, managers provide a concrete and comprehensive. The following models provide guidance on how to both set. Sure, we have provided a model above. How can you provide the systematic process. to provide the system and environment. to provide coaching and accountability to. sprints.

e-learning best practice

From the Coleface

Richard will provide some insights into just how much fun you can get your learners to have and still make L&D look good. Wanting to get a good snapshot of e-learning industry best practice and what suppliers are doing in a handy day sized chunk? Look no further than the ELN showcase on 11 July. This will be the 4th one that I’ve been too and I’ve always found them to be thought provoking, a chance to meet interesting people and a good use of a day away from the office. It would be great to see you there. accountancy e-learning legal

What Web 2.0 will do for you

From the Coleface

To make best use of their time they will need to become more skilled at metalearning i.e. being more aware of how they learn best and choosing the appopriate learning approach. 3. L&D’s role will be more to facilitate the process of self-managed learning rather than being the monopolistic provider of training courses. 4. Last week at the Trainers & Developers Network , I led a series of activities and discussions about Web 2.0 and its impact on learning. fascinating day. What did we conclude that you could expect to see over the next few years? 1.

Advanced personal learning? Can we get solar power instead?

From the Coleface

Meanwhile some of the more innovative L&D functions are seeing themselves more as provides of methodology and skills rather than publishers of content. The National Academy of Engineering of the USA’s National Science Foundation, has released 14 “Great Challenges” , which includes a focus on “Advancing Personalized Learning” and others such as making solar power economical. remember being 12 and trying to work out how you could generate electricity using the chemical reactions in photosynthesis. The main challenges that need to be overcome: 1.

Is CPD a complete waste of time?

From the Coleface

Cost that is passed onto the client, which does not actually provide the assurance that the client might reasonably expect. The clout of the regulator provides sufficient urgency for CPD not to be put off indefinitely; Once the need for CPD is accepted as a given, L&D can focus on ensuring that development activities are as useful and interesting experience as possible; and. It’s the time of year that I, like many other professionals, have cleared my desk enough to think about whether I have met with my Continuing Professional Development (CPD) requirements.

Are your managers ready for a world without formal performance reviews?

GIVING FEEDBACK: I provide constructive. SETTING. EXPECTATIONS: My team members are clear on. their roles & responsibilities. 2. DELEGATING: I effectively identify tasks that. others can take on to develop their. capabilities and free my time for. more strategic activities. 3. COACHING: I support my team members by. challenging and encouraging them. to think for themselves and take.

Diversity is…err, too diverse?

From the Coleface

Diversity: a positive celebration of how the differences between people provide new ways of solving problems, understanding market needs and delivering higher quality client service. Provided these sub-groups can continue to work in a co-ordinated way, this seems to be a very sensible structure to help the firm make a difference in diversity. A few times when I’ve been talking to potential clients about their wanting to have some diversity e-learning developed, it’s quickly become apparent that the task is not as easy as it looked at first glance. Work-life balance.

Companies Act – time for some more “tick and bash”?

From the Coleface

With effect from 6 April 2008, the Companies Act 2006 introduces a number of measures that impact auditors: the criminal offence of “reckless auditing”; the requirement for auditors of quoted companies to provide a statement of circumstances in all cases of resignation; reporting on whether there are “adequate accounting records”; significant changes to the directors’ report; potential publication of terms of engagement; and. the rights for members of quoted companies to raise concerns about the audit. This judgement is a step-up from previous requirements.

E&Y offshores tax compliance: what does this mean to you?

From the Coleface

The UK is not providing enough graduates with the right skills- the education system is failing to provide enough graduates of correct calibre. The UK is simply not providing enough graduates with the right attitude to do dull tasks at start of their careers. Compare Generation Y: “This is so boring, I’ll never do that” to Generation X “work your way up” Whilst it is by no means exciting to to file a Corporation Tax form, this is a fundamental building block for future knowledge and providing good client service. The End is Nigh.

Digital native or digital immigrant?

From the Coleface

As the people providing them with learning, we need to challenge our assumptions about how learners use technology – which methods need updating and which are constantly effective. Prensky’s metaphor of people being digital natives (intuitively understanding how recent technology works) or digital immigrants (needing support/ training in order to grasp new technology) seems wonderfully rich to me. Here’s an example from recent life. The other day we were visiting one of my wife’s godsons who was proudly showing off his Wii. We had a go at the tennis game.

Ditching the formal performance review? Kineo shares 3 Elements for Success

Means: We have to have a way to provide an ongoing stream. Skills Gap 3% 38% 59% 5% 61% 33% 6% 46% 48% 9% 62% 29% 1000 Providing career. GIVING FEEDBACK: I provide constructive. provide the system and environment. provide coaching and accountability to. An improved solution for developing front- line managers should provide a scorecard. The e-learning provides an. in the e-learning program, providing fertile ground. Extend the Learning Activities within each module provide. tools are provided to help the manager. Moving.

Mergers a-go-go

From the Coleface

Although fees per partner are 5% up from last year over the UK’s top 60 accountancy firms, the European mergers imply that the UK firms may be struggling to think where further organic growth is coming from…and as Maister points out, growth is imperative to sustain the professional firm’s pyramid and provide enough opportunities for staff seeking promotion. July’s Accountancy magazine reports on a round table discussion between 6 lead partners of mid tier firms. Their discussion does not rule out further mergers in the sector.