At the same time, however, we are truly listening to our clients to understand their needs and fostering that trust by providing them with a product that meets those needs but does not compromise solid adult learning and instructional design principles. By Dean Hawkinson. recently attended a webinar led by Steven M.R. Covey, the author of the book, “The Speed of Trust.” In this webinar, Mr. Covey talked about teams working together, and discussed the differences between coordination and collaboration. In order to do this, he talked about the differences in the ends of the continuum. MORE >>

The course should have simply provided a brief introduction and a link to where to find more information on the company's intranet if necessary. After determining that the eLearning course's objective was to provide a reasonable overview and then knowledge of where to go for more information as learners need it, we pulled out the Moments of Learning Need as part of our discussion/intervention with the SME. He eventually persuaded his boss and won out, so we built the process into the course. Obviously a better needs analysis should have been conducted. MORE >>

Provide images. Sometimes these knowledge checks are in the form of a multiple choice question, where the stem sentence provides the name of the system screen and the options are the names of buttons. more realistic approach is to provide a screen image with a hotspot interaction. Observing experienced employees in action can provide a goldmine of ideas. By Shelley A. Gable. Several posts on this blog promote the idea of using scenarios to make training as realistic and hands-on as possible. Most of us don’t need a blog to remind us of that. Show rather than tell. MORE >>

Subject matter experts often use department-specific jargon when providing information. If so, please utilize the commenting function provided here by the blog. By Shelley A. Gable. Learners can be fickle, quickly slipping into distraction or boredom if we ask them to read too much. Though highly interactive , problem-based eLearning can help maintain engagement, completing these activities usually requires learners to read words that we write. In a culture of multi-tasking skimmers, we must write as clearly and concisely as possible to help keep learners motivated. Compare. MORE >>

This year's 2011 Lectora user conference provided my first opportunity to hear learning futurist Elliot Masie ( of The Masie Center ) speak live; he didn't disappoint. Think of some of the most useful online learning you've seen; was it all high-end or did some of it simply present the information in an easily digestible format and provide plans for action? Thoughts on Elliot Masie's Lectora User Conference Keynote. By Jay Lambert. We were treated to both his keynote and a follow-up conversation on his view of the learning industry's present and future. Learning is changing. MORE >>