Do you know your E-learning Buckets?
APRIL 3, 2013
Electronic performance support systems provide just-in-time knowledge to learners who either don't have the time for other learning options. By Jonathan Shoaf. I've discovered recently I don't like the term e-learning. This is because I recently had to go through the process of understanding what salary you pay someone who is an e-learning developer. It turns out that it varies dramatically depending on who you ask. This is because everyone has a different idea of what e-learning is and what it takes to develop it. So if you tell me you are an e-learning expert, it means nothing to me.
Make Learning Supportive and Available Everywhere
MAY 16, 2011
This year's 2011 Lectora user conference provided my first opportunity to hear learning futurist Elliot Masie ( of The Masie Center ) speak live; he didn't disappoint. Think of some of the most useful online learning you've seen; was it all high-end or did some of it simply present the information in an easily digestible format and provide plans for action? By Jay Lambert. mobile).
Adobe Captivate 7 - Now or Later?
JUNE 5, 2013
Once in Captivate, they can provide the additional functionality they need or pass it to a developer for advanced interactivity. I''m careful about adding pre-built interactions to my projects. By Jonathan Shoaf. I''ve always been a software junkie. I''m happy to spend some money on a software product when I know it will save me hours of effort over the course of the next year. So when new software comes out, I''m like a kid at Christmas opening up the gift to see if I got what I wanted. So when Adobe Captivate 7 was released, I was eager to unwrap the gift. blah, I know!)
What Makes eLearning Boring?
APRIL 20, 2011
Most posts on this blog focus on what to do and how to do it – providing navigational cues , designing with social media , stimulating recall , forming sticky ideas , and so on. Gradually provide the information they need through coaching along the way. By Shelley A. Gable. In this post, we’ll look at what we do too much of, resulting in boring eLearning. Too much text. It’s popular to hate PowerPoint because of the way a slide full of bullets strangles the life out of a presentation. But it doesn’t have to be that way. Have you watched a TED talk? Think visual design.
Seven Simple Secrets to Off-the-Shelf Course Success
but might be a little vague in providing concrete actions, so you’ll need to dig a bit deeper. Providing OTS courseware in these situations has several advantages. OTS curriculum, it’s fairly easy to provide training to individuals or groups whenever you. While the mainstream social media platforms can provide opportunities for. Seven Simple Secrets to. capital. You’re.
Using a Skills Hierarchy to Organize eLearning Content
JULY 20, 2011
For our curriculum, we were tasked with a complete re-write, which provided us the opportunity to “start from scratch” and really do a deep dive into all the skills necessary for the job and ultimately how they should be taught. By Dean Hawkinson. Imagine that you have been assigned the task of creating a series of eLearning courses to teach a particular job. You will need plenty of space.
5 Ways to Tell Stories in eLearning
JUNE 15, 2011
Depending on the purpose of your story, you might encourage learners to share their own similar stories to personalize your point or analyze the story provided to draw out key content and tacit knowledge. By Shelley A. Gable. We’ve talked about the value of storytelling for conveying tacit knowledge in eLearning and a formula for telling stories. So once we’ve assembled an instructional story, how can we include it within an eLearning lesson? Here are a few ideas to explore. Comic Strip. Who doesn’t enjoy a quick comic strip? Interactive Timeline. Social Media. Audio Narrative. Video.
Engage Learners Emotionally in eLearning Experiences
APRIL 14, 2013
Imagine starting a lesson with an actual story of a customer service representative – let’s call her Janie – who received a rave review from a customer who provided feedback on a particular interaction. The rest of the lesson might provide performance guidance and feedback in Janie’s voice , offering insight into how experienced, high-performing peers approach – and even think about – the tasks taught in the lesson. By Shelley A. Gable. What was the last book. you couldn’t put down? The last movie. you couldn’t stop talking about? Maybe one was uplifting. production.
Building the Next Generation of SCORM
APRIL 11, 2012
This frees content authors to provide content in more modern ways to learners. by Jonathan Shoaf. Last Thursday was the kick off of project Tin Can. While project Tin Can has been championed by Rustici software for years now, it is speeding up activity to produce a 1.0 version of the Tin Can API (planned for June of this year). This project is a first step towards the next generation of SCORM. As one of the most widely used versions of SCORM , the SCORM 1.2 specification is over 10 years old. Project Tin Can is a response to these changes. could be implemented by a mobile app). with 5.
Cues that You Need an Image Instead of Text
JULY 13, 2011
We know that meaningful images provide a memorable and efficient way to learn information. By Shelley A. Gable. Yet, in the tradition of building bulleted lists in PowerPoint, text dominates many eLearning courses. As a text-oriented person myself -- someone who finishes reading an article's text and then goes back to view the tables and charts -- translating text into images does not come naturally for me. So, over the past year, I've made it an informal personal goal to get better at it. Here are a few cues that prompt me to consider replacing text with images. Image Cue: Anatomy.
Being a Good Coach through eLearning Feedback
AUGUST 3, 2011
We should provide hints that help the learner figure out the correct answer and/or understand why the selected answer is incorrect. By Shelley A. Gable. have a friend who plans to volunteer as an assistant coach for his son’s soccer team in the fall. He told me about some of the advice he found on the web about coaching, and I realized that much of what he learned can be applied to coaching in eLearning as well. What happens when a learner answers one of these knowledge check questions incorrectly? In many eLearning lessons, a box appears that says something like, “Incorrect.
Focus Time and Effort with the 80/20 Rule
JULY 31, 2013
The vendor provides training content and you are to convert it to training. By Jonathan Shoaf. The 80/20 rule, also known as the Pareto Principle, roughly states that 80% of the results are caused by 20% of the effort. This rule is applied commonly in business situations where for example, 80% of your income comes from 20% of your clients. As a software developer, I use this principle.
Evaluating Training - Capturing the Benefits Aspects of ROI
event are important and the happy sheets do serve a purpose, but will they really provide enough hard. Whether making the decision to invest in people, or to simply maintain or decrease training budgets, training programs that provide immediate impact and maximum overall return on investment are an. Evaluating Training – Capturing the Benefits Aspect of ROI. But because. incurred.
Creating a Smart Next Button in Lectora
AUGUST 10, 2011
Most e-learn development tools provide some sort of object reuse through inheritance or master pages. by Jonathan Shoaf. Reducing the number of objects in your development project saves time to develop and makes project maintenance easier. While not everyone is a fan of the next button, it is a common object found in e-learning. Its appearance on many pages makes it a prime candidate for reuse. In this post we take a look at how to make a next button that can be reused on all pages of a project.even if you want the learner to return to the main menu after each chapter. Done, right?
George Orwell's Advice for Writing eLearning Content
MARCH 30, 2011
Subject matter experts often use department-specific jargon when providing information. If so, please utilize the commenting function provided here by the blog. By Shelley A. Gable. Learners can be fickle, quickly slipping into distraction or boredom if we ask them to read too much. Though highly interactive , problem-based eLearning can help maintain engagement, completing these activities usually requires learners to read words that we write. In a culture of multi-tasking skimmers, we must write as clearly and concisely as possible to help keep learners motivated. Compare.
What you don’t need to know about SCORM
MARCH 13, 2011
The SCORM standard provides a run-time Application Programming Interface, or API, for making your content work with an LMS. The LMS provides the SCORM compatible API. that means it provides the SCORM 1.2 You just build the project and let the tool provide all the SCORM communication you need. by Jonathan Shoaf. The first time I heard the term SCORM was about 10 years ago. never paid it much attention. worked in the higher education industry and SCORM just wasn’t a big player there. Anyone who uses Word can create a SCORM package. My SCORM Story. The SCORM Package.
Draft a Branching Scenario in 6 Steps
FEBRUARY 27, 2013
In a branching scenario , an eLearning slide might only provide the start of a situation. Based on the information available, learners choose their next step from a few options provided. By Shelley A. Gable. How often have you encountered eLearning packed with information, yet lacks an outlet to apply that new knowledge in a meaningful way? Designing eLearning around problems that learners encounter on the job can help avoid this pitfall. Branching scenarios can simulate many workplace problems especially well. And instead of giving them feedback. What’s your approach?
Emphasizing Noteworthy Content in eLearning
SEPTEMBER 29, 2011
Apparently, the lessons did not provide the cues necessary to help learners distinguish what they ought to jot down versus content they could easily look up later when needed. So how can we provide this guidance to learners? Below are some ideas for providing this type of support in eLearning. By Shelley A. Gable. I was part of a team last year that worked on a large eLearning course, which consisted of several hours of eLearning lessons that learners completed over a four-week period. Interestingly, we received feedback that learners were taking excessive notes. Reminders.
New Brandon Hall Group report forecasts major shift in 2016 online learning trends
technology providers. other areas in which organizations give learning technology providers failing grades. 11 Research Summary About Brandon Hall Group Brandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and. Your membership provides you with personal connections to fellow professionals.
eLearning as Part of an Informal Learning Strategy
MARCH 17, 2011
While a job aid might outline a procedure and provide guidance for decision-making, optional eLearning might offer conceptual background, examples, or short practice opportunities to help people confirm understanding. combination of job aids, short eLearning lessons , and other available resources might present content and provide learning guidance. Or, if a lesson provides quick practice opportunities to help learners ensure that they’re correctly understanding something new, then perhaps its role is to elicit performance and provide feedback. By Shelley A. Gable.
What does an mLearning participant look like?
MAY 18, 2011
It is really fun to watch all the latest smartphones, tablets and other devices try to out-do each other with new technologies to provide convenience to consumers and businesses alike. If they are in a retail environment that uses mobile technology such as smartphones or tablets, why not provide them with these quick learning nuggets between customer interactions on their company -issued devices? by Dean Hawkinson. Recently, there has been a lot of buzz around Mobile Learning, or mLearning for short, and how it is changing the face of learning in organizations.
Using Custom Progress Bars in Lectora
AUGUST 17, 2011
Lectora’s progress bars are like a “You are here” marker for eLearning courses, providing visual feedback to users about their progress. By Joseph Suarez. You are here.”. Don’t you love when a map tells you that? Knowing exactly where you are can help you decide where to go and what to do next. The three types of Progress Bars in Lectora are Timer, Table of Contents, and Custom. Timer.
Using Captivate to Create Cool Text Animations
AUGUST 28, 2011
Captivate also provides a good selection of shadow properties you can adjust. by Jonathan Shoaf. Adobe Captivate 5.5 is a well suited e-learning development tool for simulations and the tool I turn to first for Flash-based e-learning development. One of the cool features in Adobe Captivate I have found myself using lately is the text animation. Captivate 5.5 Adding a Text Animation.
Microlearning Whitepaper: Small Bites, Big Impact
been providing lukewarm results for years. techniques and solutions that provide more impactful methods for improving employee. But microlearning offers far more than that: • It adapts to the pace of today’s business and meets the needs of your modern learners, providing learning in short bites that are fast and easy to absorb. Aside from providing access over the.
Are You a Performance Consultant?
MARCH 28, 2012
This provides an excellent opportunity to consult and partner with those types of clients to look at all of these environmental and motivational factors. The BEM provides six categories for investigating all of the factors impacting performance. Incentives – In this category, we ask if the workers are provided with the right incentives to do their jobs. For instance, are individuals willing to work under the conditions provided by the organization? By Dean Hawkinson. So…what is Performance Consulting, anyway? You go to see the doctor and explain your symptoms.
Recording Audio with Adobe Presenter
FEBRUARY 23, 2011
second challenge with using online conferencing tools is that they do not provide an option for output to AICC or SCORM for integration into a Learning Management System (LMS). Presenter also provides you the option to record your narration over the PowerPoint, and save the course directly as AICC or SCORM for LMS integration. By Dean Hawkinson. Make a mistake?
Is your head in "the cloud"?
FEBRUARY 20, 2011
But what if your LMS is a 3rd party provider and you don’t really care where it is or how its configured and backed up.well that could be considered in the cloud. They provide SCORM services in the cloud that can work with online applications through an API. by Jonathan Shoaf. My career is the Internet. If the Internet goes away, I will need to make major adaptations. It’s a little scary to be so dependent on one technology, but isn’t that how most people’s careers are? So is depending on the Internet any riskier of an endeavor? What happens if I can’t get to the Internet?
Emphasizing the “Doing” in the Nine Events of Instruction
JANUARY 26, 2011
When learners answer incorrectly, use the feedback to offer hints to help them figure out the correct response. (5) Provide Learning Guidance. And offering simple analogies can work wonders for understanding concepts. (6) Elicit Performance + (7) Provide Feedback. By Shelley A. Gable. We know that Robert Gagne’s nine events of instruction is a helpful guide for designing engaging eLearning. But are you applying the model to design active training? At a glance, it may seem as though the first five events are telling-oriented, or invoke passive learning tactics. What do you do?
Move Beyond Learning to Applying: A Modern Management Development Program
would love to provide, we need a change. We must go beyond providing great content. to instead take responsibility for providing. Totara, an open source LMS), provides structure. Our platform provides. well beyond providing content to include. provide the manager with talking points. We provide practice guides to help Sue. We now. Right?
Are You Really Serious About Effective E-learning?
MARCH 7, 2013
Learning through discovery is not provided. By Jonathan Shoaf. recently came across an infographic about determining the costs of a custom e-learning course. From my years of experience doing e-learning, I think the graphic is dead on. To summarize, it lists three important factors that determine the cost of an e-learning course: Graphics and multimedia. Level of interactivity. Instructional design time. I'm not going to go into the details now. Just know that the more complex each of these are, the more costly the project will be. So why would I say this? they ask. It's all about costs.
Using Variable Flags to Provide Feedback in Adobe Captivate
AUGUST 8, 2012
Most e-learning tools, including Adobe Captivate, provide for the ability to use flags. by Jonathan Shoaf. Flags are common everyday objects. When a flag is raised into position, it has meaning. Flags are used as signals. The are used in races to signal caution, final laps, and victory. Flags have meaning. When it comes to developing e-learning, flags can be very useful. in the menu bar.
Standing at the Crossroads – Providing Navigational Clues to Help Learners Find Their Way
APRIL 5, 2011
Remember, adult learners need to know ”why.” (3) Provide word clues tied to the action needed. Instructions that need images with callouts When providing instructions within a lesson, sometimes words are truly inadequate to provide enough guidance to complete a task successfully. Callouts used with pictures provide additional guidance, especially if text is minimal.
Employee Engagement Matters for eLearning
FEBRUARY 16, 2011
gaining attention , storytelling , providing practice opportunities, etc.). By Shelley A. Gable. According to most definitions, an “engaged” employee is a high-quality performer who takes personal responsibility to work toward the success of an organization. Several posts on this blog offer advice for engaging learners through compelling eLearning design (e.g., While effective instructional tactics are critical for learning, we also know that a training event is only one piece of the puzzle. Imagine if all your learners fit the definition of the “engaged” employee.
5 Unknown Ways You're Wasting Your Training Budget
Knowledge Retention Time Since Training 1 Hour 100% 30% 50% 10% 24 Hours 1 Week 10 Solution: Provide shorter training material with continual. WHITE PAPER 5 Unknown Ways. You’re Wasting Your. individual employees according to Bersin by Deloitte. When it comes to training budgets, leaders. struggle to pinpoint what impact (if any) their training programs are having. So what’s the result?
Using Video in eLearning
OCTOBER 24, 2012
Introduce a behavior then test on reaction – Building on the customer interaction idea, using video to show part of the interaction and stopping to solicit the correct response from the learner is a great way to test knowledge and provide some practice in the process. Actual demonstration of right and wrong behavior without needing an instructor/facilitator – Video allows eLearning to provide instruction on these behaviors without the need for a live instructor or demonstration. by Dean Hawkinson One of the growing trends in eLearning and mLearning these days is the use of video.
Anatomy of an eLearning Lesson: Nine Events of Instruction
JUNE 24, 2010
handful of instructional design models offer formulas for assembling training in a way that captures learners’ attention, conveys content, and provides learners with an opportunity to practice and receive feedback on new skills. Provide learning guidance. Provide feedback. Provide immediate and specific feedback to learners while they practice, to help shape their behavior to improve performance. Provide support to ensure learners apply newly learned knowledge and skills on the job (e.g., Provide multiple examples of correct entries and common mistakes.
Crafting Feedback in Articulate
SEPTEMBER 18, 2011
Like any skilled craftsman, a skilled e-learning developer will be a master at picking the right tool for the job to save time and provide the best possible user experience when given a client's set of requirements for a project. The pragmatic e-learning craftsman will also know when to suggest adjustments to requirements to either save time on the project or provide a better learning experience. If you want this unique flavor you will be able to provide the project quicker by using the tool that matches the flavor the client wants. Realistically, tools do matter. Images?
Integrate Your E-Learning with Google Docs
APRIL 25, 2010
Many learning management systems provide a way to administer surveys. by Jonathan Shoaf. good developer is always looking to improve a course offering. Before the course goes out, we may run a pilot or find some testers to give us feedback and look for errors. However, there is no better feedback you can get than from the learners who take the course themselves. Click the Apply button. 3.
How the right tech tools for your team can power your sales enablement strategy
providing an opportunity to practice the skills required. here is to ensure your training program provides individual attention and im- mediate feedback for trainees. INSTANT ACCESS TO CONTENT IN THE FIELD Provide learning content in both push and pull modalities to accommodate a. Always look for a LMS that provides an off-the-shelf integration with your CRM. ENABLEMENT?
Gaming with the Nine Events of eLearning
JANUARY 11, 2012
The context of the game likely provides this intuitively. To encourage experimentation and discovery, prompt learners to make decisions based on their instincts, and then present all content within the game’s feedback structure. --5-- Provide learning guidance. This could occur by providing learners with a way to obtain hints throughout the game. Or, you could create individual challenges within the game that illustrate examples and non-examples of a skill or concept they must learn. --6 and 7-- Elicit performance (practice) and provide feedback. By Shelley A. Gable.
Project Teams – Coordinating or Collaborating?
JULY 31, 2011
At the same time, however, we are truly listening to our clients to understand their needs and fostering that trust by providing them with a product that meets those needs but does not compromise solid adult learning and instructional design principles. By Dean Hawkinson. recently attended a webinar led by Steven M.R. Covey, the author of the book, “The Speed of Trust.” In this webinar, Mr. Covey talked about teams working together, and discussed the differences between coordination and collaboration. In order to do this, he talked about the differences in the ends of the continuum.
Strategies for Optimal SME Engagement
MAY 25, 2011
We rely on them to provide insight into our project and to validate what we are writing or creating. When this occurs, it is very difficult to create an end product that moves the needle on performance within the time frame provided by our clients. The SMEs’ managers or management team must agree to providing the time away from their primary job to provide what you need for your project. By Dean Hawkinson. As we all know, subject matter experts (or as we like to call them “SMEs”) are key to what we do as instructional designers or performance consultants.
Making Scenarios Realistic in eLearning
MAY 23, 2011
Provide images. Sometimes these knowledge checks are in the form of a multiple choice question, where the stem sentence provides the name of the system screen and the options are the names of buttons. more realistic approach is to provide a screen image with a hotspot interaction. Observing experienced employees in action can provide a goldmine of ideas. By Shelley A. Gable. Several posts on this blog promote the idea of using scenarios to make training as realistic and hands-on as possible. Most of us don’t need a blog to remind us of that. Show rather than tell.
Workbook: Gamification and Your Enterprise Learning Strategy
The purpose of this guide is to provide you with the information and tools you need to. Provide a step-by-step work-plan to show you how to integrate gamification into. Game-based learning is often used as a one- time event to provide insights and instruction in a formal learning setting, either online or. Most games provide. Introduction.3 What is Gamification? system.
Isolating the Results of eLearning Impact
NOVEMBER 30, 2011
In the spirit of scenario-based instruction, the authors provide several case studies that illustrate the various approaches they describe. By Shelley A. Gable. recent project renewed my interest in Level 3 and Level 4 evaluation methodologies. That led me to purchase the book, Isolation of Results , by Jack Phillips and Bruce Aaron. To make sure we’re on the same page, Level 3 evaluation refers to measuring transfer of training to the job in terms of observable behaviors. Level 4 is about organizational impact, including return on investment. Here’s a summary. Have you read this book?
Get Skilled to Create Engaging e-Learning
JUNE 6, 2012
If you are managing a group of e-learning developers , I suggest the following to get more engaging e-learning from your team: Encourage and provide formal training on web development. They are key to providing "outside the box" engaging content. by Jonathan Shoaf. Many of us know the common scenarios. Victor has a great PowerPoint deck on the new widget. Make it available online. Sally created some great videos on changes to the old process. Post those on the corporate site. Oh, and we don't have time to do anything elaborate! But, wait, that is easy to say but not exactly true.