Jay Cross

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Flip your meetings

Jay Cross

Provide the content and purpose beforehand, use face-to-face time for interactive problem-solving. Provide links to relevant documents and reference materials. American business people attend 11,000,000 business meetings every day and half of it’s a waste of time. Knowledge workers spend three hours a day in meetings. Senior executives spend more. Four in ten have fallen asleep.

Two types of knowledge

Jay Cross

We reward senior managers highly because they have the confidence and wisdom to wing it when logic and explicit knowledge don’t provide the answers. Explicit Knowledge. #1 is explicit knowledge. By definition, explicit knowledge can be captured in words. It’s the facts. Answers on Jeopardy. Tree/false tests. They are being replaced by algorithms. It’s about really doing it.

Why Content Curation Should be in Your Skillset

Jay Cross

PKM provides a framework for becoming knowledgeable. Curation can boost your profit and help your people grow. It can save millions, reduce frustration, and boost the velocity of information in your organization. It starts in a gallery. You expect the curator of an art gallery to know the collection and to: search out the best items. select for the collection. publicize viewings. articles.

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15 essentials for successful learning

Jay Cross

Whenever possible, provide choices. Provide feeds for what’s going on in the team, the department, the company, the industry, and technical disciplines. “A foolish consistency is the hobgoblin of little minds.” ” Ralph Waldo Emerson, Self-Reliance. Most learning is self-directed. Give people the freedom to chart their course. Praise courageous conversations.

Skill based learning – How it drives an organization’s performance

This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture Training and learning organizations today play an active role in contributing to the bottom line of any organization by aligning their objectives to the immediate business objectives.

Leave Learning to Employees, sort of

Jay Cross

Once again, I fail to understand why we learning experts (L&D) provide no guidance on learning to the people who need to do it. Leave Learning to Employees. By Kate Everson. CLO magazine November 2015. This article describes the CLO of Kaplan as he adapts to a world where employees can route around learning to find their own content. They don’t need him any more. What nonsense.

Price of Real Learning going from $2.99 to $6.99

Jay Cross

Real Learning provides techniques and the opportunity to practice these:   Self analysis and goal setting.   How people learn in organizations. The price of the pdf version of Real Learning will increase from $2.99 to $6.99 on October 25th, a week from today. Buy enough for your team now. At $2.99 a pop, you could issue a wake-up call to everyone on your floor for a few hundred bucks.

Jane Hart’s Top 100 Learning Tools

Jay Cross

have 9,000 followers who provide feedback or answer my questions. It’s time once again to contribute to  Jane Hart’s annual survey of tools for learning. I was the first person to take part in this project some nine years ago and now it’s an annual ritual. It’s enlightening to review what’s best in the toolbox. My top tools for learning are: Experience. Friends.

Falling behind

Jay Cross

” Napoleon told his generals to plant trees bordering each major road out of France to provide shade for marching troops. 72% of eighteen Fortune 100 CLOs told me their people are not growing fast enough to keep up with the needs of the business. . That’s the job, right? If what you’re doing isn’t working, you need to do something else. This reminds me of two stories.

Understanding Skill Based Learning for Business

This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture One significant way that training and learning organizations can play an active role in contributing to the bottom line of any organization is by aligning their objectives to the immediate business objectives.

50 suggestions for implementing 70-20-10

Jay Cross

Providing stretch experiences that help their team members learn and develop. Things should be as simple as possible, but no simpler. implementing 70-20-10 is not simple. Sharing 50 suggestions on putting 70-20-10 to work has consumed five posts spread over two months. Today the series is complete. Here’s what you’ll find: Post 1     Post 2     Post 3     Post 4     Post 5.

The principles of learning

Jay Cross

From extensive fieldwork, the Institute for Research on Learning developed seven Principles of Learning that provide important guideposts for organizations. Yesterday I came upon a 13-year old cassette recording of Peter Henschel, executive director of the Institute for Research on Learning , speaking to a breakout session at Elliott Masie’s TechLearn conference. It holds up damn well today.

Big Data at Google

Jay Cross

We’re likely to ask you some role-related questions that provide insight into how you solve problems.”. To see Big Data at work, look to Google, where number-crunching on a massive scale has changed hiring and management practices. Measurements and analytics rule at Google. All people decisions at Google are based on data and analytics,” according to Kathryn Dekas, a manager in Google’s “people analytics” team. Google’s conclusions have a bearing on where CLOs should be focusing their efforts. Your mass is reduced so that your density is the same as usual. What do you do? No longer.

Project Aha!

Jay Cross

The obscurity of Instructional Design outside of the L&D community compels me  to provide a brief orientation to ID and a minimalist take on how to use it as part of building learn-to-learn skills. My bookshelves groan under more than 200 books on learning and development. (I’ve recycled many to get down to this.) None that I know of. It’s time to design some self-help.

Seven Simple Secrets to Off-the-Shelf Course Success

but might be a little vague in providing concrete actions, so you’ll need to dig a bit deeper. Providing OTS courseware in these situations has several advantages. OTS curriculum, it’s fairly easy to provide training to individuals or groups whenever you. While the mainstream social media platforms can provide opportunities for. Seven Simple Secrets to. capital. You’re.

Airline madness

Jay Cross

Less competition means less incentive for United to provide decent service. I’m writing this from the first class cabin on a United flight from Houston to Munich. We have been plied with champagne, prosciutto, steak, cheese, (had to pass on the salad and ice cream sundae courses), free-flowing wine, and cognac. I’m sitting in a comfortable wide seat that converts into a bed. Dumb as dirt.


Jay Cross

Our role is to protect their environment, provide nutrients for growth, and let nature take its course. Provide a single, simple, all-in-one interface, like that provided by Google for search. In his keynote presentation at Online Educa Berlin last week, Howard Rheingold emphasized co-learning. Esteemed co-learners, your job is to create new co-learning communities. Conclusion.

Benchmarking Online Learning

Jay Cross

Benchmarking provides an opportunity to: Review your progress and approach. Benchmarking provides independent evidence that can helps organizations: Set a baseline today to help demonstrate progress tomorrow. Provide an external perspective to get stakeholders engaged with new ways of learning. Fascinating data. WHAT KEEPS WORKERS FROM LEARNING ONLINE? 91% team collaboration.

Flipping Corporate Learning

Jay Cross

The video can provide content in small, digestible pieces. Second, presenting content in short, bite-size chunks, rather than monolithic hourlong lectures, is better suited to students’ attention spans, and provides the flexibility to tailor instruction to individual students. Flipping learning is big in education. It will be big in corporate learning. Let’s not blow it. agree.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

would love to provide, we need a change. We must go beyond providing great content. to instead take responsibility for providing. Totara, an open source LMS), provides structure. Our platform provides. well beyond providing content to include. provide the manager with talking points. We provide practice guides to help Sue. We now. Right?

Informal Learning – the other 80%

Jay Cross

Workers reported that informal learning was three times more important in becoming proficient on the job than company-provided training. single, simple, all-in-one interface, like that provided by Google for search. Provide time for learning on the job. Provide places for workers to congregate and learn. wrote the paper that follows. Informal Learning – the other 80%.

A model of workplace learning

Jay Cross

want a model that provides more depth and guidance. This involves things like encouraging experimentation and tolerating mistakes, legitimizing conversation as work, making it easier for people to connect with one another, and providing pointers to expertise and expertise. My colleagues at Internet Time Alliance and I have been discussing new models for learning. It’s beta.

Jay Changes Direction

Jay Cross

Improving their learning efficiency will provide billions of hours over the long term to redeploy on activities with a higher return. My book Aha! Learn for Yourself challenges readers to consider where they’ve been in their careers and where they’re headed. feel obligated to practice what I preach. My career in the learning business is at a turning point. Student. Coder.


New Book from Jay. Almost.

Jay Cross

Now I write the best I can rapidly and make it available for pioneering readers who provide feedback. You’re welcome to provide suggestions. The The draft of my new book, Aha!, 21 Ways to Work Smarter and Become Who You Are , is on sale for $12. I don’t write books the way I used to. have Lean Fever. Now Given enough iterations, this will be one fantastic book.

Move Beyond Learning to Applying: A Modern Management Development Program

would love to provide, we need a change. We must go beyond providing great content. to instead take responsibility for providing. Totara, an open source LMS), provides structure. Our platform provides. well beyond providing content to include. provide the manager with talking points. We provide practice guides to help Sue. We now. Right?

Monterey Car Week

Jay Cross

walked among these beauties, talking with the occasional owner who wasn’t having lunch provided by the city of Carmel. I’d visited the event before. Thursday morning we arrived at Ocean Avenue in Carmel just in time to catch the arrival of the cars in the Tour d’Elegance. Six years ago we rented a cottage in Carmel for the month of August that was only five blocks from the Tour route.

Would you recommend your L&D department?

Jay Cross

open-ended question often follows to provide guidance for corrective action. This one simply number explained the growth rates in industries as different as airlines, internet service provides, and car rental companies. My Internet service provider asks if I would recommend their service at the conclusion of every support call. Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. Line leaders are a CLO’s most important customers. They judge the trade-offs in spending that determine L&D’s fate in the budget process.

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Drunk Tank Pink

Jay Cross

Alter provides examples of “hidden persuaders” lurking in names, labels, symbols, culture, colors, locations, weather, warmth, and the presence of others. CLO magazine. In the late 1970s, scientists discovered that certain shades of pink calmed people who were agitated or angry. Walking into a pink room sapped the energy of difficult prisoners. Police painted holding cells pink.

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How to Replace Top-Down Training with Collaborative Learning (3)

Jay Cross

Provide a single, simple, all-in-one interface, like that provided by Google. What we’re talking about is a social work hub where every employee and external partner can come to collaborate, share information, get information and provide updates and ask questions. Third post in a series. In case you missed it, here are  the first  and second. INFRASTRUCTURE. People come first.

Are your managers ready for a world without formal performance reviews?

GIVING FEEDBACK: I provide constructive. SETTING. EXPECTATIONS: My team members are clear on. their roles & responsibilities. 2. DELEGATING: I effectively identify tasks that. others can take on to develop their. capabilities and free my time for. more strategic activities. 3. COACHING: I support my team members by. challenging and encouraging them. to think for themselves and take.

What Universities Must Learn About Social Networks

Jay Cross

The question you have to face is not whether or not the university needs to provide the social networks that can supplement our educational offering whille at the same time bringing us together to operate more effectively. It takes a dedicated software provider to keep up with evolving user interface conventions and emerging technologies. Where do I post my profile? The Evolllution.

Controversy over Informal Learning

Jay Cross

For the better part of twenty years, school indoctrinated us that formal learning was the legitimate way to learn, that teachers and books provided the knowledge one needed to master, and that grades were the measure of accomplishment. They provide top-down classes and rigid content. When the book on informal learning came out, nay-sayers attacked me as some kind of loony. Not much.

195 posts about MOOCs

Jay Cross

The course was titled ‘Connectivism and Connective Knowledge’ Who provided the solution, for whom? Page 1 of 2. Previous | Next. GEORGE SIEMENS. JUNE 3, 2012. What is the theory that underpins our moocs? If you’re even casually aware of what is happening in higher education, you’ve likely heard of massive open online courses ( MOOCs ). MORE >> GEORGE SIEMENS. 228 Tweets.

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Coursera’s Daphne Koller

Jay Cross

Coursera purports to provide personalized active learning with retrieval practice built in. Multiply these effects and you can envision Coursera approaching its goal of providing the best quality education, worldwide, for free. Daphne Koller, co-founder of Coursera, has sold me that she has some awesome approaches to making the world a better place for all of us. Cheap. Game-changing.

The Performance Management Storm: Four Macro-Trends Driving the Change

development, provides better data on. and providing the resources and support. effectively, monitor performance on a day- to-day basis, and provide timely feedback. Means: We have to have a way to provide an ongoing. 1Why Your Company Will Need to. Rethink Performance Management eGuide Part 1: The Argument. for Change 2 3About this Guide Organizations are increasingly.

Learning in the 21st Century Workplace

Jay Cross

Feedback also provides the incentive for adopting new practices. Businesses talk about speed, but they don’t take advantage of it. Organizations that don’t embrace new ways of operating and radically different approaches to corporate learning will not survive for three reasons: We’re witnessing a dizzying rate of change. There are denser and denser interconnections afoot. Don’t believe me?