Jay Cross

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Two types of knowledge

Jay Cross

We reward senior managers highly because they have the confidence and wisdom to wing it when logic and explicit knowledge don’t provide the answers. Explicit Knowledge. #1 is explicit knowledge. By definition, explicit knowledge can be captured in words. It’s the facts. Answers on Jeopardy. Tree/false tests. They are being replaced by algorithms. It’s about really doing it.

15 essentials for successful learning

Jay Cross

Whenever possible, provide choices. Provide feeds for what’s going on in the team, the department, the company, the industry, and technical disciplines. “A foolish consistency is the hobgoblin of little minds.” ” Ralph Waldo Emerson, Self-Reliance. Most learning is self-directed. Give people the freedom to chart their course. Praise courageous conversations.

Flip your meetings

Jay Cross

Provide the content and purpose beforehand, use face-to-face time for interactive problem-solving. Provide links to relevant documents and reference materials. American business people attend 11,000,000 business meetings every day and half of it’s a waste of time. Knowledge workers spend three hours a day in meetings. Senior executives spend more. Four in ten have fallen asleep.

Why Content Curation Should be in Your Skillset

Jay Cross

PKM provides a framework for becoming knowledgeable. Curation can boost your profit and help your people grow. It can save millions, reduce frustration, and boost the velocity of information in your organization. It starts in a gallery. You expect the curator of an art gallery to know the collection and to: search out the best items. select for the collection. publicize viewings. articles.

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Seven Simple Secrets to Off-the-Shelf Course Success

but might be a little vague in providing concrete actions, so you’ll need to dig a bit deeper. Providing OTS courseware in these situations has several advantages. OTS curriculum, it’s fairly easy to provide training to individuals or groups whenever you. While the mainstream social media platforms can provide opportunities for. Seven Simple Secrets to. capital. You’re.

Through the Workscape Looking Glass

Jay Cross

Corporate learning must expand from focusing on the classroom, which provides at best 10% of learning, to the entire organization   where learning while doing is the rule. Friends and colleagues provide answers. Your Workscape is everything in your organization except the training department. It’s where work is done and where people hone the skills they need to add value. The result?

Leave Learning to Employees, sort of

Jay Cross

Once again, I fail to understand why we learning experts (L&D) provide no guidance on learning to the people who need to do it. Leave Learning to Employees. By Kate Everson. CLO magazine November 2015. This article describes the CLO of Kaplan as he adapts to a world where employees can route around learning to find their own content. They don’t need him any more. What nonsense.

Price of Real Learning going from $2.99 to $6.99

Jay Cross

Real Learning provides techniques and the opportunity to practice these:   Self analysis and goal setting.   How people learn in organizations. The price of the pdf version of Real Learning will increase from $2.99 to $6.99 on October 25th, a week from today. Buy enough for your team now. At $2.99 a pop, you could issue a wake-up call to everyone on your floor for a few hundred bucks.

Conferences can be better, a whole lot better

Jay Cross

Provide a generic ROI proposal for attending to send to the boss, saving people the time of working out the value to be extracted from the event. The conference business is booming yet every participant has some major gripe about the way conferences are run. We all think we know better. It goes with the territory. In the beginning of the year, I looked into the future of conferences. Desig

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Jane Hart’s Top 100 Learning Tools

Jay Cross

have 9,000 followers who provide feedback or answer my questions. It’s time once again to contribute to  Jane Hart’s annual survey of tools for learning. I was the first person to take part in this project some nine years ago and now it’s an annual ritual. It’s enlightening to review what’s best in the toolbox. My top tools for learning are: Experience. Friends.

Falling behind

Jay Cross

” Napoleon told his generals to plant trees bordering each major road out of France to provide shade for marching troops. 72% of eighteen Fortune 100 CLOs told me their people are not growing fast enough to keep up with the needs of the business. . That’s the job, right? If what you’re doing isn’t working, you need to do something else. This reminds me of two stories.

Airline madness

Jay Cross

Less competition means less incentive for United to provide decent service. I’m writing this from the first class cabin on a United flight from Houston to Munich. We have been plied with champagne, prosciutto, steak, cheese, (had to pass on the salad and ice cream sundae courses), free-flowing wine, and cognac. I’m sitting in a comfortable wide seat that converts into a bed. Dumb as dirt.

Evaluating Training - Capturing the Benefits Aspects of ROI

event are important and the happy sheets do serve a purpose, but will they really provide enough hard. Whether making the decision to invest in people, or to simply maintain or decrease training budgets, training programs that provide immediate impact and maximum overall return on investment are an. Evaluating Training – Capturing the Benefits Aspect of ROI. But because. incurred.

Project Aha!

Jay Cross

The obscurity of Instructional Design outside of the L&D community compels me  to provide a brief orientation to ID and a minimalist take on how to use it as part of building learn-to-learn skills. My bookshelves groan under more than 200 books on learning and development. (I’ve recycled many to get down to this.) None that I know of. It’s time to design some self-help.

Benchmarking Online Learning

Jay Cross

Benchmarking provides an opportunity to: Review your progress and approach. Benchmarking provides independent evidence that can helps organizations: Set a baseline today to help demonstrate progress tomorrow. Provide an external perspective to get stakeholders engaged with new ways of learning. Fascinating data. WHAT KEEPS WORKERS FROM LEARNING ONLINE? 91% team collaboration.

50 suggestions for implementing 70-20-10

Jay Cross

Providing stretch experiences that help their team members learn and develop. Things should be as simple as possible, but no simpler. implementing 70-20-10 is not simple. Sharing 50 suggestions on putting 70-20-10 to work has consumed five posts spread over two months. Today the series is complete. Here’s what you’ll find: Post 1     Post 2     Post 3     Post 4     Post 5.

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The principles of learning

Jay Cross

From extensive fieldwork, the Institute for Research on Learning developed seven Principles of Learning that provide important guideposts for organizations. Yesterday I came upon a 13-year old cassette recording of Peter Henschel, executive director of the Institute for Research on Learning , speaking to a breakout session at Elliott Masie’s TechLearn conference. It holds up damn well today.

Peeragogy

Jay Cross

Our role is to protect their environment, provide nutrients for growth, and let nature take its course. Provide a single, simple, all-in-one interface, like that provided by Google for search. In his keynote presentation at Online Educa Berlin last week, Howard Rheingold emphasized co-learning. Esteemed co-learners, your job is to create new co-learning communities. Conclusion.

New Brandon Hall Group report forecasts major shift in 2016 online learning trends

technology providers. other areas in which organizations give learning technology providers failing grades. 11 Research Summary About Brandon Hall Group Brandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and. Your membership provides you with personal connections to fellow professionals.

Big Data at Google

Jay Cross

We’re likely to ask you some role-related questions that provide insight into how you solve problems.”. To see Big Data at work, look to Google, where number-crunching on a massive scale has changed hiring and management practices. Measurements and analytics rule at Google. All people decisions at Google are based on data and analytics,” according to Kathryn Dekas, a manager in Google’s “people analytics” team. Google’s conclusions have a bearing on where CLOs should be focusing their efforts. Your mass is reduced so that your density is the same as usual. What do you do? No longer.

Monterey Car Week

Jay Cross

walked among these beauties, talking with the occasional owner who wasn’t having lunch provided by the city of Carmel. I’d visited the event before. Thursday morning we arrived at Ocean Avenue in Carmel just in time to catch the arrival of the cars in the Tour d’Elegance. Six years ago we rented a cottage in Carmel for the month of August that was only five blocks from the Tour route.

New Book from Jay. Almost.

Jay Cross

Now I write the best I can rapidly and make it available for pioneering readers who provide feedback. You’re welcome to provide suggestions. The The draft of my new book, Aha!, 21 Ways to Work Smarter and Become Who You Are , is on sale for $12. I don’t write books the way I used to. have Lean Fever. Now Given enough iterations, this will be one fantastic book.

Jay Changes Direction

Jay Cross

Improving their learning efficiency will provide billions of hours over the long term to redeploy on activities with a higher return. My book Aha! Learn for Yourself challenges readers to consider where they’ve been in their careers and where they’re headed. feel obligated to practice what I preach. My career in the learning business is at a turning point. Student. Coder.

Microlearning Whitepaper: Small Bites, Big Impact

been providing lukewarm results for years. techniques and solutions that provide more impactful methods for improving employee. But microlearning offers far more than that: • It adapts to the pace of today’s business and meets the needs of your modern learners, providing learning in short bites that are fast and easy to absorb. Aside from providing access over the.

Informal Learning – the other 80%

Jay Cross

Workers reported that informal learning was three times more important in becoming proficient on the job than company-provided training. single, simple, all-in-one interface, like that provided by Google for search. Provide time for learning on the job. Provide places for workers to congregate and learn. wrote the paper that follows. Informal Learning – the other 80%.

Flipping Corporate Learning

Jay Cross

The video can provide content in small, digestible pieces. Second, presenting content in short, bite-size chunks, rather than monolithic hourlong lectures, is better suited to students’ attention spans, and provides the flexibility to tailor instruction to individual students. Flipping learning is big in education. It will be big in corporate learning. Let’s not blow it. agree.

Drunk Tank Pink

Jay Cross

Alter provides examples of “hidden persuaders” lurking in names, labels, symbols, culture, colors, locations, weather, warmth, and the presence of others. CLO magazine. In the late 1970s, scientists discovered that certain shades of pink calmed people who were agitated or angry. Walking into a pink room sapped the energy of difficult prisoners. Police painted holding cells pink.

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Would you recommend your L&D department?

Jay Cross

open-ended question often follows to provide guidance for corrective action. This one simply number explained the growth rates in industries as different as airlines, internet service provides, and car rental companies. My Internet service provider asks if I would recommend their service at the conclusion of every support call. Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. Line leaders are a CLO’s most important customers. They judge the trade-offs in spending that determine L&D’s fate in the budget process.

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Move Beyond Learning to Applying: A Modern Management Development Program

would love to provide, we need a change. We must go beyond providing great content. to instead take responsibility for providing. Totara, an open source LMS), provides structure. Our platform provides. well beyond providing content to include. provide the manager with talking points. We provide practice guides to help Sue. We now. Right?

What Universities Must Learn About Social Networks

Jay Cross

The question you have to face is not whether or not the university needs to provide the social networks that can supplement our educational offering whille at the same time bringing us together to operate more effectively. It takes a dedicated software provider to keep up with evolving user interface conventions and emerging technologies. Where do I post my profile? The Evolllution.

195 posts about MOOCs

Jay Cross

The course was titled ‘Connectivism and Connective Knowledge’ Who provided the solution, for whom? Page 1 of 2. Previous | Next. GEORGE SIEMENS. JUNE 3, 2012. What is the theory that underpins our moocs? If you’re even casually aware of what is happening in higher education, you’ve likely heard of massive open online courses ( MOOCs ). MORE >> GEORGE SIEMENS. 228 Tweets.

How to Replace Top-Down Training with Collaborative Learning (3)

Jay Cross

Provide a single, simple, all-in-one interface, like that provided by Google. What we’re talking about is a social work hub where every employee and external partner can come to collaborate, share information, get information and provide updates and ask questions. Third post in a series. In case you missed it, here are  the first  and second. INFRASTRUCTURE. People come first.

A model of workplace learning

Jay Cross

want a model that provides more depth and guidance. This involves things like encouraging experimentation and tolerating mistakes, legitimizing conversation as work, making it easier for people to connect with one another, and providing pointers to expertise and expertise. My colleagues at Internet Time Alliance and I have been discussing new models for learning. It’s beta.

How the right tech tools for your team can power your sales enablement strategy

providing an opportunity to practice the skills required. here is to ensure your training program provides individual attention and im- mediate feedback for trainees. INSTANT ACCESS TO CONTENT IN THE FIELD Provide learning content in both push and pull modalities to accommodate a. Always look for a LMS that provides an off-the-shelf integration with your CRM. ENABLEMENT?

Free form for self assessment and career development

Jay Cross

Goals provide the motivation for self-directed learning. Writing down career goals makes it more likely you will attain them. Participants in The Aha! Project asked for a structured way to go about self-assessment and goal-setting. We developed this Learning Plan template to lead them through the process. Feel free to use it. If you have feedback, we’ll be glad to hear it.

Coursera’s Daphne Koller

Jay Cross

Coursera purports to provide personalized active learning with retrieval practice built in. Multiply these effects and you can envision Coursera approaching its goal of providing the best quality education, worldwide, for free. Daphne Koller, co-founder of Coursera, has sold me that she has some awesome approaches to making the world a better place for all of us. Cheap. Game-changing.

Controversy over Informal Learning

Jay Cross

For the better part of twenty years, school indoctrinated us that formal learning was the legitimate way to learn, that teachers and books provided the knowledge one needed to master, and that grades were the measure of accomplishment. They provide top-down classes and rigid content. When the book on informal learning came out, nay-sayers attacked me as some kind of loony. Not much.

Internet Time Alliance Predictions for 2013

Jay Cross

We’ll see an increasing use of mobile, and some organizations will recognize the platform that such devices provide to move the full suite of learning support (specifically performance support and informal learning) out to employees, dissolving the arbitrary boundaries between training and the full spectrum of possibilities. Charles Jennings. Clark Quinn. Jane Hart. Jay Cross. The Future

Workbook: Gamification and Your Enterprise Learning Strategy

The purpose of this guide is to provide you with the information and tools you need to. Provide a step-by-step work-plan to show you how to integrate gamification into. Game-based learning is often used as a one- time event to provide insights and instruction in a formal learning setting, either online or. Most games provide. Introduction.3 What is Gamification? system.

Those who forget the mistakes of history

Jay Cross

companies like Twitter and Diigo, do-it-yourself enablers like Jambok or SpacedEd, providers of lightweight web tools like Rypple, performance consultancies like TULSER, and so forth. …are condemned to repeat them, said philosopher George Santyana. What does the future hold for these guys? Let’s look back to 1999. Money gushed into learning start-ups. Just Jay

Checklist: transforming corporate learning

Jay Cross

establish a governance policy that ties L&D to organizational mandates and provides a vehicle for resolving priority calls. provide case studies and examples to help people become self-sufficient “pull” learners. If you don’t get this, it will get you. Experience has taught us that making over a training department into a business learning function requires these activities: Sell the vision of learning as a value-creating component of social business. articulate the vision and value of Working Smarter to executive management. Make the vision a reality. What rings true?

Learning out loud

Jay Cross

Whenever possible, provide choices. Provide feeds for what’s going on in the team, the department, the company, the industry, and technical disciplines. Go ahead. Peak into my brain. New thoughts are percolating but the outcomes are still fuzzy. I’m soundly convinced that Learning Platforms are crowding out Learning Programs. Workscape is a metaphorical space. ” JDI.

Future of Talent

Jay Cross

The growing inability of educational institutions to provide skilled workers for the demands of emerging markets puts immense pressure on traditional institutions for change. Rise of social business. Connecting and sharing are how business is done. This requires trust, the sort of relationships you experience in a village where everyone knows one another. challenge is how to scale. Just Ja

Are your managers ready for a world without formal performance reviews?

GIVING FEEDBACK: I provide constructive. SETTING. EXPECTATIONS: My team members are clear on. their roles & responsibilities. 2. DELEGATING: I effectively identify tasks that. others can take on to develop their. capabilities and free my time for. more strategic activities. 3. COACHING: I support my team members by. challenging and encouraging them. to think for themselves and take.

Learning in the 21st Century Workplace

Jay Cross

Feedback also provides the incentive for adopting new practices. Businesses talk about speed, but they don’t take advantage of it. Organizations that don’t embrace new ways of operating and radically different approaches to corporate learning will not survive for three reasons: We’re witnessing a dizzying rate of change. There are denser and denser interconnections afoot. Don’t believe me?

Everything’s Coming Up Networks (except learning)

Jay Cross

sustainable social business provides the means and motivation for workers to learn what they need: the know-how, know-who, and know-what to get things done and get better at doing them. Organizations must provide the scaffolding that focuses on discovery, practice, sharing, and reinforcement. ” They understand the power of weak ties in enterprise social networks. Facebook-itus.