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Can Acrimony Lead to Higher Performance?

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In the process, both are providing better service to the public at large. Email responses are faster and there is a clamouring to provide better customer service. If you have been following the Delhi state's political situation, you would know that the Delhi Chief Minister Arvind Kejriwal and his party are constantly at logger heads with the political powers at the Center.

How Do You React To Customer Feedback?

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But let''s face is, as service providers (internal or external), sometimes we do get irritated at customers. Customer Customer feedback customer satisfaction customer satisfaction survey Dealing with customers managing customer expectations satisfaction survey service providers Are you measuring customer satisfaction? How you react to it defines how customers perceive your service as.

Clients From Hell. and Heaven!

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Once the training is launched, it falls short and doesn’t provide any real benefit to the users. This is a guest post By Puja Anand Recently, I saw a website titled Clients from Hell that had funny anecdotes from web designers about unreasonable or uninformed clients with strange requirements. It got me thinking about the clients I have interacted with in the last 10-12 years. Not really.

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My Top 10 Photo Editing Mobile Apps for 2014

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Aviary : A nifty app that does the basic editing as well as provides a host of stickers to pep up your photographs. I have been trying my hand at photography for a few years now. started with a point and shoot camera before moving to a DSLR. The most interesting advice I read about photography was that the best camera is the one you have when you need it. Really easy to use.

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Seven Simple Secrets to Off-the-Shelf Course Success

but might be a little vague in providing concrete actions, so you’ll need to dig a bit deeper. Providing OTS courseware in these situations has several advantages. OTS curriculum, it’s fairly easy to provide training to individuals or groups whenever you. While the mainstream social media platforms can provide opportunities for. Seven Simple Secrets to. capital. You’re.

My Interview in IDConnect

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Most companies are not beginning to solve technological challenges by providing more means of allowing employees to communicate. It can provide people in the field a window to what’s happening elsewhere in India and across the world. Rupa Rajagopalan has been instrumental in running the Instructional Designers Community of India for the last few years along with some other enthusiastic members of the profession. As part of IDCI, Rupa edits a newsletter IDConnect. Rupa interviewed me for the second issue of the newsletter. What are the current trends in salary? Many ways really.

Retail – The sunrise sector for employment opportunities

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I recently wrote an article on the Retail sector in India and the employment opportunities it provides. Retail industry in India has the potential to provide employment to a large number of youth. Here's the link to the original article on ET Retail. As I walked by his stall in the evenings, I occasionally bought a packet of chewing gum to encourage his endeavour.

India as a Skill-based Society

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How are companies providing a helping hand to make India a skill-based hub? Free training should only be provided in rare situations, like BPL youth. Additionally, corporates must actively participate in curriculum design, providing support for imparting skills through adjunct faculty and commit to internship and apprenticeship programs. Technology enables us to overcome the severe shortage of trainers and provides a mechanism of delivering consistent training adhering to quality standards. My interview published in Times Jobs site on 12 May 2016.

Career Paths for Trainers

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Continue providing them assistance post training. Someone asked a question on the career growth paths for trainers on one of our internal forums. And about the same time I came across this interesting blog post which talks about not worrying about career path and living your career story , written by Jason Seiden. It is from Dan McCarthy’s list of 20 Best Leadership Blog Posts of 2010. Just loved the way Jason explains the need to dump career paths and focus on building your career stories. So, what could be a Trainer's career stories? It is also the hardest in my view.

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Microlearning Whitepaper: Small Bites, Big Impact

been providing lukewarm results for years. techniques and solutions that provide more impactful methods for improving employee. But microlearning offers far more than that: • It adapts to the pace of today’s business and meets the needs of your modern learners, providing learning in short bites that are fast and easy to absorb. Aside from providing access over the.

Skilling India: Mine the Young Workforce

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sure way to achieve inclusive and sustainable growth is to provide a mechanism to acquire skills, empowering the disadvantaged sections with skill development opportunities and developing a skill growth programme for continuous education and productivity enhancements. In addition, NSDC funded vocational training providers have been set up in the last few years to support this endeavour. My article originally published in Deccan Herald on 21 Jan 2016. Prosperous countries with high GDP and per capita income tend to have high skill capital.

Lessons in Professionalism

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It is interesting to see in the series how leaders provide clear feedback about capabilities and skills without getting personal. I love watching Grey’s Anatomy, an American television medical drama series. While the human drama in the series makes it a gripping watch, what I find really amazing is the professionalism of characters in the series. The surgeons and interns are intensely competitive, and yet are completely professional about their jobs, irrespective of the positions they hold, or not hold for that matter. What do you do when a peer becomes your boss? And painful too.

My Top 10 Mobile Apps for 2014

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It configures well with Indian DTH providers and once configured, it provides complete program guide too. The year 2014 was the year when I feel I actually started using my smartphone smartly. could get much of my work done on my mobile, many a times not requiring me to switch on my laptop. It is hard to manage these physical cards even though I have a nice card file.

Collaboration: It’s Not About Technology, It’s About the Culture

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And many employee portals also provide some collaboration features like discussion forums. I got a chance to talk about how companies can use technology internally to collaborate and share more effectively. started with examining what’s currently in use in organizations. Email is the most commonly used collaborative tool. You can only collaborate with people you send the email to.

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Move Beyond Learning to Applying: A Modern Management Development Program

would love to provide, we need a change. We must go beyond providing great content. to instead take responsibility for providing. Totara, an open source LMS), provides structure. Our platform provides. well beyond providing content to include. provide the manager with talking points. We provide practice guides to help Sue. We now. Right?

Leadership Impact on Workplace Learning

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Viplav Baxi in a follow up post provides his insights about what could possibly be structured construction and tracking models for teaching-learning in a Learning 2.0 Claire Thompson provides us with the example of Google offering 20% of their time to work on what they are passionate about. In my previous post, I wrote about why workplace learning is largely Learning 1.0. tools.

What is Social Media?

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It is about connecting with your communities: customers, employees, partners, investors, service providers. Two keywords of social media are "Social" and "Media". Social media is about being social. It is about conversations and collaboration between these communities. You are not social if you are not having a dialog. Remember, monologues were never considered social.

How to Decide Whether to Insource or Outsource Elearning Development?

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Hope the above provides you with some pointers to taking the decision. I recently got a query on LinkedIn about needing help with decision between insourcing and outsourcing elearning content development. have a small request - is there a way to get a ball-park figure to develop one hour of e-learning content in India using rapid development software such as Articulate Studio/Storyline? wish the decision of insource and outsource was as simple as cost comparison. First of all, it is really hard to get a ball-park figure to develop one hour or elearning.

Agile Instructional Design Team Structures

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Provides individuals with growth opportunities in functional areas. Functional team structures provide more opportunities for individuals to be functional managers. I have been reading about agile development lately. One of the key components of agile development is team structuring. Agile methodology suggests a more project structure. Project teams are generally more cohesive.

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Workbook: Gamification and Your Enterprise Learning Strategy

The purpose of this guide is to provide you with the information and tools you need to. Provide a step-by-step work-plan to show you how to integrate gamification into. Game-based learning is often used as a one- time event to provide insights and instruction in a formal learning setting, either online or. Most games provide. Introduction.3 What is Gamification? system.

2010 Redux

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During the year, my role changed from primarily developing elearning content to providing learning solutions for the Indian market. The new role also takes me even closer to the actual implementation of learning solutions and is providing me new insights. I am hoping to make up for my sparse blogging last year in 2011. 2010 was a rather quiet year for my blog. My blog didn’t see much of me this year, only 24 posts this year. As for my other social media presence, it’s been mostly quiet all across. Tweeting also took back seat. Thank you again for continuing to read this blog.

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Instructional Designer Competencies

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My article Death of the Instructional Designer sparked off some interesting debate and provided some good points. Brett Bixler provides a long list of instructional designer required competencies and prerequisite skills. In case you missed it, do view the comments posted for the article. Tom Crawford makes some interesting points in Is Instructional Design Dead.

Getting Started with Instructional Design

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Closer home, Rupa Rajagopalan also provides practical tips about instructional design in her blog One-Stop Resource for Instructional Designing. Women’s University   –   4-Credit Online Course on Instructional Design Wavelength eLearning Consulting and Training in Noida provides ID & content writing, and Flash programming. Vyaktitva in Delhi provides some advance courses on training design and facilitation skills. Lately I’ve been asked by a few people on how to get started with a career in instructional design and elearning. Any suggestions? and follow her other posts.

What is Innovation?

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Each organization is innovating (they must, to stay in the business) in different areas like better ways of doing things (process innovation) or just building new products (product innovation) or providing new services. Talking about innovation always opens Pandora’s box (see comments on my post Innovation in Indian Learning Industry ). Brand-new or just a bit different, it doesn't matter.

Are your managers ready for a world without formal performance reviews?

GIVING FEEDBACK: I provide constructive. SETTING. EXPECTATIONS: My team members are clear on. their roles & responsibilities. 2. DELEGATING: I effectively identify tasks that. others can take on to develop their. capabilities and free my time for. more strategic activities. 3. COACHING: I support my team members by. challenging and encouraging them. to think for themselves and take.

First Impressions of Google Wave

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An interesting conversation on our wave: Abinava: I have wondered about one thing though - one of the features of eMail is its ability to communicate across providers. I don’t what @what you are. I can still send a mail. It will also force other email providers to come up with better email features. I can imagine Microsoft will start working on the next level of Outlook.

Experiences with Micro-learning in Corporate Environment

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Desktop application is ‘always on’ and provides alerts on new messages. Till then our experiment continues with the free service provided by Yammer. After trying out Twitter for some time, I started experimenting with Yammer sometime early this year. would say we are still in the experimentation phase with micro-learning. Messages started to flow. And then things began to settle down.

My Defining Customer Moments

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Our clientwas managing the SMEs and they were to provide the content. I was recently asked to share some customer moments. One ofmy defining customer moments was during a project we were doing more than 10years ago. This was a very large elearning project to convert huge amount ofcontent to elearning in a short period of time. The times were short of thevolume of work and everyone was under severe pressure. This included our clientcontact, who was also under pressure from her stakeholders and customers. As happensin elearning projects, we were expecting to get content from SMEs.

10 Tips to Get Started with Twitter

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Tip update: Provide a link to your LinkedIn page in your profile. I have been getting a lot of Twitter newbie followers, some folks who I am inducting to Twitter and others who read my blog, or have worked me at some point of time. I try to get them started by giving them tips and introducing them to people they can follow. So what’s my advice to get started on Twitter?

Whitepaper: When The LMS Isn’t Enough

of respondents are looking to leave their current LMS platform and move to a new provider. do not provide the data and analytics the companies need.” When the LMS isn’t Enough How to Turbocharge Your LMS and Improve. Learning Retention for Bottom Line Results W H I T E P A P E R 2Table of Contents. The LMS is running out of gas.3 The LMS doesn’t have enough horse power.4 expectations.

Twitter Twitter Everywhere.

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It provides up to five multiple column display ( if you set it that you can set to to Narrow columns in Settings). follow cost provides you with useful information about average number of tweets by a user. TwitterFriends provides some stats about your conversations. Everyone’s talking about Twitter. What is Twitter? Your blog is a stopping point pretending to be a stream.

It's Not This Or That, It's This AND That

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gnight I have heard people cribbing and providing their alternatives in the past also. “We should not spend money on games, the same could be used for the poor”, “why do film stars get awards, they should be given to intellectuals” and so on. Came across a tweet by a respected TV journalist today: r day should be a celebration of creative genius of india, not of armed forces might. fewer tanks, more music. Mostly we rant about why we shouldn’t do the things that are happening and why we should shift our attention, money, focus to something else. How I wish it was so easy.

The Emotion Called Trust

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They also talk about other products and I trust them to provide a balanced view in their product reviews. Continuing with the thread I started in my previous post Do you trust corporate blogs , and picking up from posts on Trust by Ken Allen and Tony Karrer , I came across Chris Brogan’s post Advertising and Trust. Chris does a great job at analysing and responding. What’s Worth Your Time?

How to Become a Thought Leader - Part 2

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She provides some useful tips on how you can share your thoughts and be publicly recognized as a thought leader. Sometime back I had written about how to become a thought leader in three easy steps. Dorie Clark takes it a step further in detailing it out. She recommends following the six steps to jump-start your thought leadership: Create a robust online presence Flaunt high-quality affiliations Give public speeches Appear on TV Win some awards Publish a book Read her full post on HBR Blogs.

Ditching the formal performance review? Kineo shares 3 Elements for Success

Means: We have to have a way to provide an ongoing stream. Skills Gap 3% 38% 59% 5% 61% 33% 6% 46% 48% 9% 62% 29% 1000 Providing career. GIVING FEEDBACK: I provide constructive. provide the system and environment. provide coaching and accountability to. An improved solution for developing front- line managers should provide a scorecard. The e-learning provides an. in the e-learning program, providing fertile ground. Extend the Learning Activities within each module provide. tools are provided to help the manager. Moving.

Would You Get Your Boss Promoted?

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Dan provides useful insight. I have never come across a post that talks about getting your boss promoted. So this post by Dan McCarthy is a refreshing change. We don’t seem to like our bosses, managers are always complete nincompoops, idiots who seem to have gotten where they are because of anything but competence. Everyone rushes to the ‘rescue’ of the poor worker from the clutches of the incompetent ‘manager’. So why would you even want to think about getting your boss promoted? Be damn good at your job. 2. Support your manager behind his/her back. 3. Give feedback to your manager.

Social Networking and Outlook Integration

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All very good but it mainly provides trivia information that I don’t really use. The plug-in now provides a LinkedIn link of email sender in Outlook bar. It also provides the phone numbers of the person from the Outlook Contacts. I installed the Xobni Outlook plug-in a while back. It was initially fun checking out my email analytics.

Using LinkedIn - Company Profiles

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Hope this provides some useful information to HR. There is enough written about using LinkedIn. However I recently discovered an interesting feature on LinkedIn from a company’s point of view. Since the official LinkedIn blog introduces this feature on Aug 18, I am guessing it is a new addition to LinkedIn. LinkedIn now has hundreds of Company Profiles.

My Lessons in Change Management

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This helps provide a better measure of progress. Last year I reduced my weight by about 16 kgs. It was an interesting journey. In the process I learned many things that could be applied to the corporate world, especially when one is required to bring about changes in the organization. The biggest challenge in losing weight was to have determination. have slowly started gaining weight again.

The Performance Management Storm: Four Macro-Trends Driving the Change

development, provides better data on. and providing the resources and support. effectively, monitor performance on a day- to-day basis, and provide timely feedback. Means: We have to have a way to provide an ongoing. ManagementPlus portal We provide detailed reporting on results and. 1Why Your Company Will Need to. moving from traditional performance. it happen.