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How does a Digital Adoption Platform Help Customer Support?

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Companies can turn satisfied customers into booming businesses by providing the right training, technology, and work environment. In-app guidance: DAPs can provide customer service teams with context-sensitive guidance and tips while they are using the products and services they support.

Adoption 170
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Enable Your Sales Team with a Digital Adoption Platform

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This means they can’t provide timely information to their customer, and the sales process risks losing momentum. A DAP helps salespeople streamline their workflows by providing access to all the tools and information they need in one place. Provide the right content at the right time. Improve productivity.

Adoption 197
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Enabling Remote Work with a Digital Adoption Platform

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DAPs are designed to help organizations optimize their use of digital tools and technologies by providing employees with the training and support they need to effectively use these tools. In-app guidance : DAPs can provide employees with context-sensitive guidance and tips while they are using digital tools and technologies.

Adoption 190
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How to streamline new software rollouts

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By following an internal marketing paradigm, you can provide support and cut down on resistance. The idea is to provide information on how to use the software while employees are working through day-to-day tasks. First and foremost, you can fight back against the forgetting curve by providing training as employees forget.

Software 209
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The Learning Management System and Digital Adoption Platform: Why they’re a perfect pair

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Where an LMS enables employees to take digital courses at their convenience, a digital adoption platform provides contextual learning that trains employees as they work. A digital adoption platform provides important reminders right in the progression of their workflow, whether from previous LMS training courses or other modules.

LMS 130
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Performance Support – Your GPS for Work

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Even if you provide terrific employee onboarding training, those processes and methodologies can change, rendering that onboarding training obsolete. Electronic Performance Support Systems are contextually aware software applications that provide employees with the information they need to do their jobs when they need it.

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5 Ways to Measure ROI When Using a Digital Adoption Platform

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For example, the Zeal Digital Adoption Platform increases software adoption and knowledge retention by providing users with real-time, contextual guidance. Where the ROI is found: Maximizing productivity by providing the information your people need , when they need it to keep them focused on their job. 2) Help Desk Support Calls.

Adoption 185