Clark Quinn
OCTOBER 7, 2014
A colleague I greatly respect, who has a track record of high impact in important positions, has been a proponent of service science. And that’s me with service science. The interesting idea for me was to think of bringing Service Thinking to the role of L&D in the organization. Thoughts?
Clark Quinn
JULY 31, 2008
Within a few hours of each other, I received two requests for referral to service providers. One request was for eLearning development providers from fairly large 5,000+ employees based in the US. Likely they would want to have a provider who is fairly local, but not sure about it. That would be MUCH appreciated!
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Clark Quinn
MARCH 30, 2021
Of course we could call a service person, but trying to be handy and frugal (and safe), we wanted to find out if it was something I could deal with. If you’re gonna use icons, provide a guide! As a result, I had to call the service line. M’lady had cleaned the drain, but the icon persisted. So, off to the manual.
Clark Quinn
JULY 4, 2023
If we hear “too many errors in manufacturing” or “customer service ratings aren’t high enough”, that’s quantifiable, and we have a target. We can provide practice around the specific associated tasks. There are other situations, however. Still, we can make practice assignments around these.
Clark Quinn
NOVEMBER 23, 2021
We transitioned from a largely agricultural economy to a manufacturing economy, of goods and services. We can provide information (specifically mental models , examples , and feedback) to facilitate both initial acquisition and continual improvement, but we can’t just present information. The premise comes from business.
Clark Quinn
AUGUST 17, 2021
Again, my most recent book is on learning science, trying to provide the foundation for clear understanding. More importantly, get someone who understands learning to actually guide your products and/or service design, and then you can tout scrutable opportunities. There were 13 more myths in my book that can also be seen. .
Clark Quinn
JULY 28, 2020
It’s not about knowledge itself, but only in service of achieving better ability to make decisions. We reinforce practice with content that guides performance and provides feedback. That is, there’re clear learning outcomes that will change what people do that will affect the success of the organization.
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