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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

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e-Learning Programs' Support Services to Learners

eFront

By focusing on the support services before the the e-Learning course begin you will attract and prepare the learners. By focusing on the support services during the e-Learning course you will enhance learning. The following list contains resources consider the e-Learning programs' support services to learners. We Said It.)

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Evaluating Your eLearning

eFront

On the whole, this structured analysis provides a comprehensive support to the training developers and facilitators who work in teams to create game-like trainings. Consider a training scenario for improved customer service through the use of the latest CRM software installed within the organization infrastructure.

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The HR Challenge: Analyze Your Corporate Training Needs

eFront

Are you a product oriented, a service oriented or a performance oriented organization? For instance, technical training usually needs simulations, service improvement training usually need scenario-based decision making, and product training requires detailed tutorials on the product. Translate and provide glossary whenever possible.

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E-learning Deployment – Considerations and Tools

eFront

In this post we’ll try to give a comprehensive list of all the tools, services, accessories and software you’ll need for your e-learning deployment. files may be stored out of server in flexible storage services like Amazon S3 and there would be multiple web and db servers deployed, alongside CDNs and load balancers).

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Key points in keeping customers happy with online sales

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Depending on the customer, a variety of communication channels can be used: telephone (including VoIP services such as Skype), email, web conferences, social media etc. A good sales rep will understand this and provide useful additional information where required. Questions raised should be answered in detail but stay on topic.

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Thank you! eFront LMS is a finalist at Best of Elearning! 2013 Awards

eFront

Magazine’s reader community and users of elearning products and services via an open-ended online ballot. Given the high volume of votes and the number of nominated products, every one of these solution providers should be proud to be honored for excellence. Recipients are chosen by Elearning! The Best of Elearning!

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