eLearning 24-7

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Customer Excellence Pledge

eLearning 24-7

Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. The CEP will provide that. Provides the customer with a dedicated customer support/service member or team. This isn’t new.

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The Guide – When the Unexpected happens

eLearning 24-7

I didn’t think about notifying my salesperson or customer service rep, or even checking to see what should I do. Regardless if you are providing customer education (fee based or free) or employees or members or some combo of customers and employees; you should be developing a plan. Does your vendor offer managed services?

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When did employees and customers for learning/training become irrelevant?

eLearning 24-7

If you provide customer training, those folks in Training typically get laid off, too. They, your boss says, are committed to providing learning and training to their employees. How is that going to work without L&D or Training providing online courses, ILT (boo) overseeing that? You That productivity boost? How

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Latest in the Learning System Market

eLearning 24-7

Managed Services. If you are seeking one area (as a vendor or partner) that will take off over the next two years, it is managed services. Managed services can get a bit complicated, so here are the basics. This is not a part of professional services. With managed services, the vendor. A yearly additional cost.

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Let’s talk Content & Courses with Don Spear, CEO, OpenSesame, Andrew Barnes,CEO, GO1, Laura Baldwin, President, O’Reilly Media

eLearning 24-7

When it comes to 3rd party content/courses from publishers and/or providers, most folks just focus on the courses/content they want for their learners, regardless if they are association members, customers, clients, partners, employees or students. The number of course providers (and instructors!) Perspectives. is exploding right now.

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Gen-AI and Learning Systems – The Latest

eLearning 24-7

Equally, there are learning system and learning tech vendors (and likely other SaaS providers who have nothing to do with our industry) who have pushed or implied the notion that gen-AI is the secret sauce to unlocking everything for the administrator and learner right now – the wunderkind of learning and training.

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Learning System Awards – Reqs, Specs and Information

eLearning 24-7

and my bot favorite, “I do not understand” The great thing about my retorts is that they will provide you with witty banter about the awards, followed by snarky comments. Nobody ever provides me a list of clients, that are like “Barney’s House of Flies” They will be well-known. Support and Service.