Jay Cross

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Anatomy of an ISP meltdown

Jay Cross

My internet service provider (ISP), the ironically named DreamHost, was experiencing blackouts and mail delays. Ten days ago most of my websites disappeared from the web. Now Internet Time Blog , Informal Learning Blog , jaycross.com , and related sites have migrated to Bluehost, the top recommendation from a cry for help on Twitter.

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Investment banking nostalgia

Jay Cross

Companies providing online human capital solutions have the potential to bring together both richness and reach, creating a powerful and revolutionary user experience.&# billion opportunity for companies providing B2B e*Learning solutions.&#. Finding, attracting, and retaining knowledge workers will be mission-critical.

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Thoughts following April Learntrends

Jay Cross

It dawned on me that we could accommodate everyone’s schedule if we let the event follow the sun around the world. No matter how much prompting we provided, people showed up throughout without headphones, not having done an audio check, or with mediocre net connections. How to serve them?

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LearnTrends: Backchannel

Jay Cross

Sandy E: In this context, I think ADDIE simply provides a way to organize and structure the things that we're exploring. It's taken us a long time at Sun to develop the trust and relationships in the info space. Christy Confetti Higgins: The Employee Communications group at Sun has this model. Jenna Papakalos: Jay.we I like you.

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Re-imagining the Book

Jay Cross

From there, the book can delve into ways to do that, for example Dare2Share, the SUN Learning Exchange, accessing just-in-time tips via Twitter, mobile podcasts, Cisco’s communities of practice, and so forth. They want quick take-aways. I realized that my new book needs to start with the end-state, e.g. higher sales. Our target is emergent.

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Not Your Father’s ROI

Jay Cross

But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. These assets don’t appear on the balance sheet, but more and more often they provide a corporation’s competitive edge. The heart of the matter is providing decision makers with an informed business case that ties investment to the results that it brings.

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