Jay Cross

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A model of workplace learning

Jay Cross

Not that I am giving up on this one: Experience is still a more important teacher in the workplace than classes or workshops. I want a model that provides more depth and guidance. My colleagues at Internet Time Alliance and I have been discussing new models for learning. 10% from formal training. It’s beta.

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The Other 90% of Learning

Jay Cross

Encourage experimentation, delegate stretch assignments, provide opportunities to apply new skills in real situations, involve people in challenging projects, and rotate assignments. They need to provide informal feedback and work debriefs. Encourage them to help people learn through membership in teams. Learning is social.

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Whose learning are you responsible for?

Jay Cross

Last month I conducted several workshops to inject informal and social learning practices into hidebound organizations that were anxious to ramp up to the future. Seasoned employees are not going to flock to classes and workshops; they have work to do. They are temps, specialists, consultants and service providers. by Jay Cross.

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Cafe conversation

Jay Cross

Yesterday we experimented with adding our abbreviated, outside opinions to a workshop I was taking part in. The workshop was an in-house, intensive session on innovation taking place at a Fortune 200 manufacturing company in the Midwest. How can we accelerate their development? The newly-hired managers are impatient. Coach them.

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Controversy over Informal Learning

Jay Cross

Studies find that only 15% of what’s learning in formal workshops shows up as changed behavior on the job. For the better part of twenty years, school indoctrinated us that formal learning was the legitimate way to learn, that teachers and books provided the knowledge one needed to master, and that grades were the measure of accomplishment.

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Summarizing Learn for Yourself

Jay Cross

It’s all a matter of learning, but it’s not the sort of learning that is the province of training departments, workshops, and classrooms. In a few seconds, it reduced my 116-page manuscript to 10 items. You are learning to learn how to become the person you wrote the obit for. It’s learning to know versus learning to be.

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How to evaluate social and informal learning

Jay Cross

Increasingly, learning is migrating from events (think “workshop&# ) to processes (think “social learning&# ). There’s no question that the corporation is going to provide phone service. Social network analysis provides another level of sophistication in analyzing network activity. That’s a given.