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Customer Relationship Management (CRM) and Learning Ecosystems

Instancy

Traditional CRM solutions tracked contact management, lead management, email, and social media. Consider adding functionality to your CRM such as marketing automation, online reputation management or the voice of the customer. As with your HRIS system, your CRM has a wealth of information at your fingertips.

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10 Customer Service Solutions

Ed App

Your employees will learn how to configure systems and install and support Windows OS, including command line and client support. Additionally, candidates learn how to research customer reviews and do reputation management. Brainshark also offers Readiness Scorecards which make it simple for managers to keep track of progress.

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7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

Without a robust learning system in place, your business is more likely to lag behind your competitors and experience long-term problems. Below are seven warning signs your business needs a proven learning system today. Jonas Sickler, Marketing Director at Reputation Management. Your turnover rate has skyrocketed.

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7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

If you’re not already doing so, now is the time to implement a system for measuring your customer satisfaction and/or loyalty levels. Every customer complaint reveals possibilities for improvement—don’t let these opportunities pass you by. The post 7 Steps for Effectively Handling Customer Complaints appeared first on KnowledgeCity.

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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

Pretty soon, well also see the advent of reputation management, auto-generated ONA maps, and new reports on stuff like sentiment analysis, key influencers, and "hot" topics. In my blog, I was focused on metrics that would help us to understand, manage, and improve the networked (or social) learning eco-system.

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195 posts about MOOCs

Jay Cross

The current generation of students will witness the remaking of our education system. It’s easy enough technically to implement some sort of collaborative filtering or reputation management system, but the result would conflict with the objectives of the design of the MOOC. MORE >> GEORGE SIEMENS.