Jay Cross's Informal Learning

DECEMBER 29, 2009

The ROI of Enterprise 2.0 M any a corporation misses massive opportunities by demanding to know “Where’s the ROI?” in cases where ROI is an inappropriate and misleading indicator. Return on Investment means different things to different people To some, ROI is a hurdle a project must achieve to warrant investment.

Informal Learning 38

Informal Learning Informal Instructional Design Blogging 38

Jay Cross's Informal Learning

MARCH 27, 2010

ROI – Flaws in the Metrics System. The Centre’s Articles and Papers section contains these ten articles I wrote when Internet Time Group was affiliated with Learning Light: Experience and best practices of businesses using Web 2.0 technologies. Jay Cross pushes the envelope again on e-learning. and profitability.

Metrics 46

Metrics Web Press ROI 46

Jay Cross's Informal Learning

FEBRUARY 21, 2009

The hand-wringing discussions about the ROI of learning rarely lay out the range of R’s you can achieve with different levels of I. High Time for ROI. It’s More than ROI. Capture and share customer testimonials. You can easily come up with another dozen ways to improve learning outcomes. But when do you stop?

Quality 36

Quality Metrics Assessment Business 36

Jay Cross's Informal Learning

MAY 21, 2009

Earlier this year in London, I sat down with the editor of Learning Technologies magazine, Ben Chai, to share my views on natural learning, the credit crunch, slam-dunk ROI, social networking, closing the training departments, and more. Tomorrow Learning, part 1 and part 2.

Podcasts 36

Podcasts Podcaster Podcasting Social Networks 36

Jay Cross's Informal Learning

MAY 25, 2009

ROI, just ask yourself “What would Andrew. The false precision of ROI comes from looking. Andrew Carnegie is the quintessential hardnosed. businessman. Your objective will often. be to do convince Andrew what you say/do is. worthy of investment. When in doubt about. Carnegie do?”. Business is about making sound decisions.

Metrics 40

Metrics Director Sun ROI 40

Jay Cross's Informal Learning

DECEMBER 24, 2010

Question: What’s the ROI? Answer: Informal means unbounded, not haphazard. It’s a better way to work. If you have high expectations of people, they live up to them. Management control is largely fiction anyway. We’re not going to do this without proof. Answer : Hold on.

Social Networks 64

Social Networks Informal Learning Social Network Reputation 64

Jay Cross's Informal Learning

MARCH 26, 2009

Sometimes you can “ measure an ROI on informal learning investment. Also, The Underground History of American Education. Indeed, learnscaping is all about “ creating an environment for enabling informal learning.&#. by looking at performance impact.&# Other times, there are too many things going on at once.

Twitter 36

Twitter Conversation Metrics Communities of Practice 36