Clark Quinn

MAY 4, 2021

This is a common belief amongst L&D: well, our [fill in the blank: employees served per L&D staff member | costs per hour of training | courses run per year | etc.] is the same or better than the industry average, so we’re doing good. No, this is all about efficiency, not effectiveness.

Metrics 275

Metrics LMS Job Innovation 275

Clark Quinn

JUNE 5, 2019

The example we built was for sales training; handling virtual customers. The goal is to design a game like we do traditionally, but manifest across the player’s life. I do recommend seeing the movie The Game as a dramatic example. The real question is what sort of things match these types of goals.

Virtual World 161

Virtual World Player Augmented Reality Simulations 161

Clark Quinn

OCTOBER 18, 2011

Efficiency tends to mean things like amount per hour of training, etc. Is it closing more sales? Generating higher revenue per sale? If you put in a social network among sales folks, you might expect a higher percentage of closing. While the latter is business specific, the other two could be handled.

CLO 170

CLO Social Networks Social Network Metrics 170

Clark Quinn

AUGUST 29, 2018

We did it once with a sales training game that intruded into your world with email and voicemail. You can create a separate, fake but appearing real, set of experiences that are bound by story and consequences of action that can facilitate learning.

Virtual World 119

Virtual World Augmented Reality Alternatives Mentoring 119

Clark Quinn

AUGUST 3, 2017

I also have a special message to those in learntech with biz dev/sales/etc roles; I’ll link, but if they pitch me, they’ll get summarily unlinked (and I do). Maybe I’m wrong, but I see that working for big firms with trained sales folks, not me. Read this blog, instead. That’s personal.

Policies 0

Policies Social Networks Write Blog LinkedIn 0

Clark Quinn

JUNE 13, 2014

There’s necessary training associated with these, and then coaching (this is the sales bit). The second half talks about tools to foster these steps. There are management tools, leadership skills, and integration steps. It’s very formulaic, and makes it sound like close adherence to these approaches will lead to success.

Change 163

Change Culture Games Kirkpatrick 163

Clark Quinn

FEBRUARY 18, 2013

Just as Don proposed that the interface design folks should be part of the product design team in The Invisible Computer , so too should the product support specialists, sales training team, and customer training designers be part of the design team going forward, as the considerations of what people will have to learn to use new systems are increasingly (..)

Design 173

Design Cognitive Predictions Specialist 173

Clark Quinn

OCTOBER 22, 2013

Don’t design training on commercial tools, that exists. We need to be measuring real business effects: are we increasing sales, decreasing costs or errors, solving problems faster, decreasing time to market, increasing customer satisfaction, the list goes on. Then, and only then, should we be worrying about efficiencies.

Performance Support 181

Performance Support Association Network Cost 181

Clark Quinn

MAY 2, 2011

Typically, marketing generates requirements, and engineering develops specifications, which then are fed separately to documentation, sales training, customer training, and support, which all generate content anew from the original materials. The important thing is to stop redundant content development.

Simulations 169

Simulations IBM Performance Support Engineering 169

Clark Quinn

APRIL 21, 2015

There are responses we can train, specific ways of acting in context. So, for instance, if we have the rationale behind a sales process, how it connects to the customer’s mental needs and the current status, we can adapt it to different customers. These aren’t what are most valuable any more.

Pattern 100

Pattern Agile Expert Brain 100

Clark Quinn

FEBRUARY 10, 2011

Then we can decide whether to address it with training, job aids, interface redesign, or something else. Economy, style, reliability, current sales incentives, there are lots of factors, and you probably ended up choosing among several possibilities. And usually it could be one or the other but we eventually converge on a solution.

Alternatives 161

Alternatives Attitudes Exercise Problem 161

Clark Quinn

SEPTEMBER 22, 2008

During my presentation last Thursday that was an introduction to eLearning 2.0 as part of an online event for the eLearningGuild, I mentioned a few common ways that I've seen eLearning 2.0 approaches.

eLearning 2.0 233

eLearning 2.0 Wiki Examples Corporate eLearning 233

Clark Quinn

MAY 17, 2010

Given the view that it’s all content, I asked whether they thought they covered formal learning, and they agreed that they didn’t deliver training, but often technical writers create training materials: manuals, even online courses. And we all agreed that, going forward, this was a problem.

Performance Support 161

Performance Support Integrate Performance Enterprise 2.0 161

Clark Quinn

SEPTEMBER 4, 2009

It leads me to think about what is learning, and why we are arguing that the new role in the organization will be for learning facilitation, not for ‘instruction’ or ‘training’ How do we learn? Not how do we believe we should be instructed, but how do we learn?

Pedagogy 140

Pedagogy Instructional Design Learning Communities of Practice 140

Clark Quinn

SEPTEMBER 20, 2017

In general, I look with a critical eye, as I was trained as a scientist. Which isn’t to say you shouldn’t find a reason to use me, there are never enough opportunities to assist in improvement, and I’m not a sales person ;). I also make a point to look at related fields, and look for connections.

Cognitive 50

Cognitive Write Blog Diversity Training Trust 50

Clark Quinn

AUGUST 1, 2018

This is still the ‘get training wherever you are’ mentality. But no, they’re talking about accessing training where/when/ever. This is obviously a sales pitch for their mobile content delivery, but get clear about what you want from mobile. What the article is talking about, is cutting edge content. In context.

Mobile 103

Mobile microlearning Performance Support Picture 103