Jay Cross's Informal Learning

DECEMBER 16, 2008

Pfeiffer has just published a book entitled Training form the BACK of the Room! Here’s the Foreword: Sharon Bowman writes about how trainers need to think about learning, plan learning experiences, and deliver the goods in a class or training. Training has adopted most of this bad baggage from school. How do people learn?

Training 36

Training Train Learning Objects Instructional Design 36

Jay Cross's Informal Learning

JANUARY 31, 2009

Training is obsolete because it deals with a past that won’t be repeated. Here’s the pitch I’d offer the most senior person I could get a hearing with: “Next week, we will close the training department. We are shifting our focus from training to performance. I’m changing my title from VP of training to VP of core capabilities.

Business 36

Business Social Networks Wiki Training 36

Jay Cross's Informal Learning

MARCH 27, 2010

Sun’s most vigorous competitors in the workstation market, IBM and Hewlett Packard, were training new sales reps for eight and six weeks respectively. Couldn’t Sun provide at least one more week of sales training? asked a maverick in Sun’s sales training apparatus. That’s $100 million in new sales (3% x $3.5

Metrics 41

Metrics Sun Case Study IBM 41

Jay Cross's Informal Learning

JANUARY 26, 2010

That’s why we suggested to set up a meeting, in which we would explore where the learning takes place within the organisation, more specific, within the sales and marketing department, for which the technology was meant. Training programs. Training programs 8%. Formal: - Training programs. Networking. Networking 30%.

Informal Learning 49

Informal Learning Informal Examples Mentoring 49

Jay Cross's Informal Learning

MAY 25, 2009

Blurb : Chief Learning Officers and training directors are struggling to convince executives they are making a difference. This un-book explains what a training director must do to get budget, keep her job, and make solid contributions to the bottom line. Canada told his sales trainers that henceforth. people they trained.

Metrics 40

Metrics Director Sun ROI 40

Jay Cross's Informal Learning

APRIL 27, 2010

Once there, simply hand your iPad to a trained smudge station attendant, and watch them make your iPad look like new. These people are trained to recognize the signs of iPad addiction, like expecting non-electronic objects like doors to open, with the flick of a finger, or talking to your kids with your thumbs. Not to worry.

iPad 44

iPad Job iTunes Mac 44

Jay Cross's Informal Learning

FEBRUARY 21, 2009

Why not just cut the training budget? Take a new training initiative, for example, a new product rollout. Picture the training in your mind’s eye. You could post videos of a few winning sales pitches. . “Not a problem,&# he told his CFO. The CFO protested that people would notice. Outcomes matter.

Quality 36

Quality Metrics Assessment Business 36