What LMS Net Promoter Score Is And How To Use It To Find The Ideal System
Finding an LMS that’s a perfect fit for your online training program is no easy feat. Especially when there are so many products on the market and you’re working with limited resources or a tight timeline. Fortunately, you can use others’ firsthand experiences to narrow down your choices and avoid buyer’s regret. Let’s look at how the LMS Net Promoter Score factors into the vetting process, followed by 5 tips on how to use LMS user reviews and ratings to find the best LMS.
Understanding LMS Net Promoter Scores
An LMS Net Promoter Score (NPS) is usually determined by a single question. Instead of a text-based response, users are asked to rate it on a numerical scale. Usually from 0 to 10, with 10 being the most favorable grade. For example, the respondent may be asked “how likely are you to refer this LMS to a colleague based on your overall LMS User Experience?” Their numbered response is then placed on a promoter spectrum:
- Promoters: 9/10 scores. These users are likely to recommend the LMS to others and continue using the platform in the future. They often become loyal brand advocates.
- Passives: 8/7 scores. Respondents who may use the tool again in the future, but aren’t necessarily ready to recommend it to colleagues. They typically found more pros than cons with the platform. However, their reaction isn’t strong enough to turn them into advocates.
- Detractors: Scores that fall between 0-6. These individuals weren’t impressed by the tool or found major faults with the system and/or vendor.
The LMS Net Promoter Score is determined by first calculating the percentage of both promoters and detractors. The passives don’t fall into either category. However, they are still counted as participants. The final step is to subtract the detractors from promoters.
This number is important to LMS buyers because it provides a clear overview of the overall satisfaction rating. LMS solutions with a high NPS are more likely to be a sound investment, given that they have a proven track record. But it’s also essential to consider the question that was asked of participants. For example, queries regarding tool recommendations or the LMS User Experience carry more weight than those that pertain to specific behaviors/emotions, such as asking whether the user was "happy with the support services".
5 Tips To Use LMS Reviews To Find The "Ideal" Platform
1. Clarify Your LMS Needs Beforehand
For platforms that have been around for some time, you’re bound to find numerous reviews and ratings from past/current users. Which means that you need to determine what’s important to your organization so that you can focus on relevant reviews. For example, ones that contain specific keywords that pertain to the LMS features/functions you require.
2. Pay Attention To LMS User Experience Scores
The eLearning Industry’s LMS directory features three key performance overview ratings: usefulness, usability, and customer experience, as well as the percentage of likelihood to recommend. This gives you a more holistic view of what the platform has to offer and if it’s left a favorable impression on past users. Weigh the scores for each category against your own LMS requirements and business needs. For example, you need an LMS that ranks high on the usability scale, since your team is relatively inexperienced with learning technologies or you want to be able to deploy the platform quickly without having to overcome a steep learning curve.
3. Weigh The Pros And Cons Against Your LMS Selection Criteria
Many rating/review systems give users the opportunity to share what they liked and disliked about the LMS platform. For example, the system featured amazing support services and reporting capabilities. However, it was a bit lacking in the customization or brand integration department. Evaluate the strengths and weaknesses based on your specific LMS criteria so that you can find a solution that fulfills your business needs.
4. Consider The Reviewer’s Profile
eLearning Industry’s LMS ratings/reviews are accompanied by the reviewer’s basic info. That includes the user’s industry, company size, level, focus (such as education or program management), and experience using the software (i.e. more than 1 year as a user and member of the deployment team). This gives you a complete picture of the reviewer and what they look for in an LMS. As an example, they are an HR manager who used the tool to manage their online training program and deploy compliance online training courses. Thus, their review/rating may be more relevant if you have similar LMS needs or expectations.
5. Look For Ratings Backed By Detailed Reviews
People who feel particularly strong about a product are more likely to leave a detailed review. Either they had a positive experience with the software or were dissatisfied with the LMS User Experience or functions. Ratings that are backed by reviews give you more information about the benefits and drawbacks of ownership. A simple star rating or percentage is OK to start. But written, more deep thought and explanations by prior users can help you determine if the tool is right for YOUR online training needs and budget.
LMS user ratings and reviews give you the unique opportunity to explore the pros and cons of the tool before making your final decision. Thus, you can cross under-performing platforms off your list, such as those that don’t align with your objectives. The eLearning Industry’s LMS directory features ratings and reviews for the top LMS platforms so that you can weigh your options.
Are you in search of an LMS that offers the best LMS User Experience at a price you can afford? Download our free The Complete Guide For Choosing A User-Friendly LMS That Fulfills Your Business Needs to learn everything you need to know to find a well designed and usable LMS that fulfills your business needs. It also features tips to improve the LMS User Experience for your corporate learners and explores the ways that you can evaluate the LMS User Interface during your free trial or demo.
