Absorb LMS

article thumbnail

Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Targeted customer service training can build the skills needed to do so with finesse. While it might be labeled as leadership or management content, providing all frontline employees with these skills during customer service training provides an essential foundation for difficult customer encounters. Beyond basic skills.

article thumbnail

4 Ways Integrating Your LMS Will Improve Your Business

Absorb LMS

If you’re an eLearning service provider, this is a big one. 3. Sales & Customer Service. Sales and customer service professionals know there’s a lot of work that goes into closing deals and managing customer relationships. Integrating your LMS and HR software helps keep your human resources department running smoothly.

Integrate 151
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Who would use an Extended Enterprise LMS?

Absorb LMS

This might be an SME who has developed a catalog of courses for their employees and would also like to introduce their customers to similar training that educates them on their products and services. They will use Absorb certification and competency features to confirm their resellers’ knowledge in regard to their products and services.

article thumbnail

Is it Time to Rightsize Your LMS?

Absorb LMS

If missing any of these support services, your team may find themselves waiting in a queue. By checking software update schedules and service-level agreements, you can be sure it’s the right fit. For your next choice, seek 24/7/365 support, and ask whether you get a dedicated representative, and how quickly they typically address bugs.

LMS 140
article thumbnail

4 Training Effectiveness Metrics to Track Your L&D Fitness

Absorb LMS

Better customer service, sales wins and compliance with health and safety regulations: What do all of these have in common? When a coworker leaves, temporary hits to morale, productivity and service quality are a real threat. Although there’s no fancy watch to measure training effectiveness, there are other methods to do so.

Metrics 127
article thumbnail

4 Key Learning and Development Trends to Invest in for 2019

Absorb LMS

The proliferation of mobile devices also allows you to create an ecosystem in which all employees and resellers can rapidly learn about new services and products. The faster they learn, the faster they can bring new services and products to market. All of this translates to big wins that expand your bottom line. Microlearning.

Trends 127
article thumbnail

How to Assemble an LMS Implementation Dream Team

Absorb LMS

Once your onboarding specialist is ready to turn over the reins to your internal L&D department and LMS service representative, your behind-the-scenes team will perform several key role into ensuring your LMS remains relevant and helpful to your workforce. Finding opportunities to leverage additional functionality (e.g. Team leader.

LMS 146