Axonify

SEPTEMBER 24, 2018

Streaming services make custom recommendations based on your watch history. Personalization is the new norm in consumer experiences. Online search results are based on your browsing history. Even theme parks are personalizing ride experiences using customer data.

Streaming 157

Streaming Search Attention Services 157

Axonify

JANUARY 6, 2017

Almost every profession is advancing faster than ever, and even employees in sales, service, and operational roles need regular updates on programs, processes, and core skills to stay productive and grow. Perhaps they want the same attributes they find delightful in their favorite products and services. Bob Mosher.

Trends 256

Trends Compliance Training Expert Blended Learning 256

Axonify

JULY 21, 2017

But adaptive learning deserves more than just lip service. But don’t be satisfied with either lip service or a basic approach. Is the new approach to customer service actually delivering sales? You probably know what adaptive learning is. Learning that leverages technology to adapt to the learning needs of our employees.

Behavior 162

Behavior Knowledge Compliance Training Streaming 162

Axonify

AUGUST 23, 2018

Everything you do—from accurately managing inventory levels to offering differentiated products and services to creating an enjoyable shopping environment—needs to be part of the same cohesive experience, because that’s what customers expect. In fact, customers value CX more than product, service, or even price.

Stock 138

Stock Toys Association Custom 138

Axonify

NOVEMBER 10, 2017

Whether its increasing revenue, improving customer service levels, or driving down safety incidents, think about what key behaviors you need your employees to execute in order to meet those outcomes. Through Axonify, At Home offered daily training on critical safety topics, customer service, leadership, company mission, and more.

Corporate Learning 100

Corporate Learning Examples Companies Compliance Training 100

Axonify

AUGUST 12, 2016

And this powerful combo drives the results that are most important to the business—from improved customer service to reduced safety incidents to increased sales and more. Employees, in every part of the organization, can finally build the knowledge they need to take the right actions at work. As loyal subscribers, I value your feedback a ton.

Organization 100

Organization Video Effectiveness Write Blog 100

Axonify

AUGUST 12, 2016

And this powerful combo drives the results that are most important to the business—from improved customer service to reduced safety incidents to increased sales and more. Employees, in every part of the organization, can finally build the knowledge they need to take the right actions at work. As loyal subscribers, I value your feedback a ton.

Organization 100

Organization Video Effectiveness Write Blog 100

Axonify

NOVEMBER 20, 2015

Maybe your store associates aren’t demonstrating your high standards of customer service. Think about the biggest challenges you’re facing in your organization. Maybe your sales team isn’t closing deals. Maybe your employees aren’t following policies and procedures and are making mistakes that are putting your business at risk.

Problem 160

Problem Knowledge Association LMS Association Learning Management System 160

Axonify

JANUARY 6, 2017

Almost every profession is advancing faster than ever, and even employees in sales, service, and operational roles need regular updates on programs, processes, and core skills to stay productive and grow. Perhaps they want the same attributes they find delightful in their favorite products and services. Bob Mosher. Website: [link].

Trends 100

Trends Compliance Training Expert Blended Learning 100

Axonify

NOVEMBER 17, 2015

All this rolls up into an inability to perform at their best, which can lead to things like increased safety incidents, inadequate customer service or poor decisions that cost the company a ton of money. So, employees don’t have the knowledge they need to take the right actions at work.

Corporate eLearning 100

Corporate eLearning News eLearning Micro-Learning 100

Axonify

NOVEMBER 17, 2015

All this rolls up into an inability to perform at their best, which can lead to things like increased safety incidents, inadequate customer service or poor decisions that cost the company a ton of money. So, employees don’t have the knowledge they need to take the right actions at work.

Corporate eLearning 100

Corporate eLearning News eLearning Micro-Learning 100

Axonify

NOVEMBER 20, 2015

Maybe your store associates aren’t demonstrating your high standards of customer service. Think about the biggest challenges you’re facing in your organization. Maybe your sales team isn’t closing deals. Maybe your employees aren’t following policies and procedures and are making mistakes that are putting your business at risk.

Problem 100

Problem Knowledge Association LMS Association Learning Management System 100

Axonify

NOVEMBER 20, 2015

Maybe your store associates aren’t demonstrating your high standards of customer service. Think about the biggest challenges you’re facing in your organization. Maybe your sales team isn’t closing deals. Maybe your employees aren’t following policies and procedures and are making mistakes that are putting your business at risk.

Problem 100

Problem Knowledge Association LMS Association Learning Management System 100

Axonify

OCTOBER 9, 2015

As long as associates can easily find the information they need, they can provide the excellent customer sales and service you demand. This ensures that associates receive the information they need without spending unproductive time on irrelevant topics. Offer knowledge on demand.

Knowledge 100

Knowledge Productivity Product Information Overload 100

Axonify

OCTOBER 9, 2015

As long as associates can easily find the information they need, they can provide the excellent customer sales and service you demand. This ensures that associates receive the information they need without spending unproductive time on irrelevant topics. Offer knowledge on demand.

Knowledge 100

Knowledge Productivity Product Information Overload 100

Axonify

JANUARY 29, 2016

” It can be extremely challenging or impossible to locate and correlate information from various business units, including sales, customer service, quality, HR, L&D, etc., Finally, we limit ourselves by separating “training data” from “business data.” and therefore people often don’t make the effort.

Metrics 160

Metrics Association LMS Association Learning Management System Performance Support 160

Axonify

JUNE 16, 2017

As channels begin to blur and services such as Amazon Fresh change the way people buy and receive products, employees must also develop new skills. What it means to work in a grocery store has already changed noticeably in recent years as more fresh food offerings have been introduced.

Business 124

Business Consulting Stock Website 124

Axonify

OCTOBER 2, 2015

Gloria Gery defined Performance Support as an orchestrated set of services that provide on-demand access to integrated information, guidance, advice, assistance, training and tools to enable high-level job performance with minimum support from other people.

Conference 100

Conference Community Knowledge Embed 100

Axonify

OCTOBER 2, 2015

Gloria Gery defined Performance Support as an orchestrated set of services that provide on-demand access to integrated information, guidance, advice, assistance, training and tools to enable high-level job performance with minimum support from other people.

Conference 100

Conference Community Knowledge Embed 100

Axonify

APRIL 1, 2016

Traditionally, it has also been very difficult for L&D to quantify the results of soft skills—such as decision-making or customer service—in terms of dollars and cents. Debunked: For years, training has been viewed as a “supporting” function and, as such, a cost center.

LMS 100

LMS Training Train microlearning 100

Axonify

APRIL 1, 2016

Traditionally, it has also been very difficult for L&D to quantify the results of soft skills—such as decision-making or customer service—in terms of dollars and cents. Debunked: For years, training has been viewed as a “supporting” function and, as such, a cost center.

LMS 100

LMS Training Train microlearning 100

Axonify

MARCH 2, 2018

Is Jamie bagging the customers’ groceries properly and delivering service with a smile? Is Joe from sales hitting his quota? Is Maria from the shop floor practicing the proper safety procedures?

Performance Support 150

Performance Support Score Behavior LMS 150

Axonify

OCTOBER 14, 2016

The organization’s leaders knew that it was critical for their mortgage specialists, many of whom are Millennials, to not only have in-depth knowledge of the company’s products and services, but to have top-of-mind access to this information; many of their customers are people who have just made the biggest purchase of their life—a home—and quick and (..)

microlearning 100

microlearning Case Study Specialist Brain 100

Axonify

OCTOBER 14, 2016

The organization’s leaders knew that it was critical for their mortgage specialists, many of whom are Millennials, to not only have in-depth knowledge of the company’s products and services, but to have top-of-mind access to this information; many of their customers are people who have just made the biggest purchase of their life—a home—and quick and (..)

microlearning 100

microlearning Case Study Specialist Brain 100

Axonify

NOVEMBER 15, 2017

And, just as we often discuss with topics like product knowledge, safety, and customer service, we must modernize our approach to meet the needs and challenges of today’s workplace. We must reflect on our existing practices to figure out what’s working and where gaps exist.

Harassment Training 113

Harassment Training Roles Compliance Training Behavior 113

Axonify

JANUARY 29, 2016

” It can be extremely challenging or impossible to locate and correlate information from various business units, including sales, customer service, quality, HR, L&D, etc., Finally, we limit ourselves by separating “training data” from “business data.” and therefore people often don’t make the effort.

Metrics 100

Metrics Association LMS Association Learning Management System Performance Support 100

Axonify

JANUARY 29, 2016

” It can be extremely challenging or impossible to locate and correlate information from various business units, including sales, customer service, quality, HR, L&D, etc., Finally, we limit ourselves by separating “training data” from “business data.” and therefore people often don’t make the effort.

Metrics 100

Metrics Association LMS Association Learning Management System Performance Support 100

Axonify

JULY 28, 2017

When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning done right empowers your people. High-performing learning organizations are increasingly using approaches like microlearning and it is paying off.

microlearning 150

microlearning Performance Brain Module 150

Axonify

OCTOBER 27, 2017

A fortune global 500 service provider with 1,000 call center employees wanted to reduce call handling times, reduce repeat calls and increase customer value.

Business 100

Business Content Brandon Hall Micro-Learning 100

Axonify

FEBRUARY 12, 2016

If you’re going to be there, you’re asked to be a professional and to really know your skill and know your product and the whole customer service side as well. Garrett Grahonya: It’s kind of instilled in our dealership to be on top of the product knowledge. After 10 years, it’s kind of become ingrained in me.

Format 154

Format Games Sales Productivity 154

Axonify

FEBRUARY 12, 2016

If you’re going to be there, you’re asked to be a professional and to really know your skill and know your product and the whole customer service side as well. Garrett Grahonya: It’s kind of instilled in our dealership to be on top of the product knowledge. After 10 years, it’s kind of become ingrained in me.

Format 150

Format Games Sales Productivity 150

Axonify

FEBRUARY 12, 2016

If you’re going to be there, you’re asked to be a professional and to really know your skill and know your product and the whole customer service side as well. Garrett Grahonya: It’s kind of instilled in our dealership to be on top of the product knowledge. After 10 years, it’s kind of become ingrained in me.

Format 100

Format Games Sales Productivity 100

Axonify

FEBRUARY 2, 2017

In every situation, companies are struggling to give employees training that sticks, keeps up with the pace of business, and drives real bottom-line impact: whether it’s better customer service, increased sales, reduced safety incidents and more.

Association LMS 100

Association LMS Association Learning Management System Association Case Study 100

Axonify

FEBRUARY 2, 2017

In every situation, companies are struggling to give employees training that sticks, keeps up with the pace of business, and drives real bottom-line impact: whether it’s better customer service, increased sales, reduced safety incidents and more.

Association LMS 100

Association LMS Association Learning Management System Association Case Study 100

Axonify

SEPTEMBER 16, 2016

We also know of another company that sells a wide variety of financial services which change constantly with customer demand. For example, we know of a retailer who has more than 500 complicated products to sell. But its foray into mSupport started with giving employees info on a single product!

Mobile 100

Mobile Knowledge Games Performance Support 100

Axonify

SEPTEMBER 16, 2016

We also know of another company that sells a wide variety of financial services which change constantly with customer demand. For example, we know of a retailer who has more than 500 complicated products to sell. But its foray into mSupport started with giving employees info on a single product!

Mobile 100

Mobile Knowledge Games Performance Support 100

Axonify

MARCH 31, 2017

retail associates, forklift drivers, food service employees, and plant workers). In this week’s webinar, our Principal Learning Strategist, JD Dillon, expanded on the concept of building a modern learning ecosystem to using that ecosystem effectively to reach all workers, including the deskless workers (e.g.

Performance Support 100

Performance Support Performance Diversity Training Job 100