Clark Quinn

JULY 4, 2023

If we hear “too many errors in manufacturing” or “customer service ratings aren’t high enough”, that’s quantifiable, and we have a target. There are other situations, however. We might not get metrics, so then we might have to infer them from the performance outcomes.

Metrics 203

Metrics Harassment Training Customer Service Sales 203

Clark Quinn

JANUARY 2, 2019

We interrupt your regularly scheduled blog series for this important public service announcement: A number of times now, I’ve discovered that there was email being sent to me that I was not getting. event-related or service-related), however, those mails are sent via a service. For certain types of mails (e.g.

Server 133

Server Services Mentoring Policies 133

Clark Quinn

NOVEMBER 23, 2021

We transitioned from a largely agricultural economy to a manufacturing economy, of goods and services. Here I’ll suggest we need to move beyond Industrial Age thinking. The premise comes from business. Factories got economic advantage from scale. We also essentially treated people as parts of the machine.

Industry 295

Industry Cognitive Brain Pattern 295

Clark Quinn

NOVEMBER 23, 2016

Via : Zoom Conference Service. If that’s something you want to be thinking about, if you’d really like to consider consider how you get from here to there, I encourage you to keep reading. Webinar : 7 Un believable eLearning Mistakes. Date : December 7. Time : 10 AM to 11AM Pacific.

eLearning Strategy 0

eLearning Strategy Strategy Design Behavior 0

Clark Quinn

AUGUST 26, 2020

And, when I’ve studied marketing for services, there are several steps that make sense. Of course, you should be first designing to ensure that it is the answer. Or, perhaps, an answer, and then helping your customers to understand if they’re the right customer for this solution.

Market 298

Market Articulate Trust Behavior 298

Clark Quinn

AUGUST 17, 2021

More importantly, get someone who understands learning to actually guide your products and/or service design, and then you can tout scrutable opportunities. Don’t let social media interns (let alone the “I’ll write articles for you” cold-mailers) write your materials. Find someone who understands learning.

Write Blog 277

Write Blog vendor Attention Social Media 277

Clark Quinn

SEPTEMBER 30, 2020

This includes avoiding myths, buying platforms and services, designing experiences, facilitating learning, and more. Seriously, everything that L&D does largely boils down to knowing how our brains work. And the better we know it, the better we can make decisions. So what can you do? There are a fair bit of resources out there already.

Cognitive 289

Cognitive Brain Learning Instructional Design 289

Clark Quinn

JULY 28, 2020

It’s not about knowledge itself, but only in service of achieving better ability to make decisions. That is, there’re clear learning outcomes that will change what people do that will affect the success of the organization. Then, it’s about designing meaningful practice in making those decisions.

Design 245

Design Cognitive Metrics Learning 245

Clark Quinn

FEBRUARY 9, 2021

Consequently, the services are similarly varied: workshops on learning science-informed design, consulting on the minimal changes to keep impacts on budget low but increase the effectiveness of the outcomes, and of course beyond: to performance consulting, informal learning, and more.

Personal 321

Personal Personalization Cognitive Consulting 321

Clark Quinn

FEBRUARY 13, 2019

You can use other services or products, but I’ve used fish and chips because it’s quite viscerally obvious. And that’s an important “doesn’t make sense” Because, economics tells us that competition will drive a continuing increase in the quality of products and services.

Cognitive 165

Cognitive Predictions Version Services 165

Clark Quinn

APRIL 13, 2021

Hence problem-based, service-based, and other such philosophy’s of learning. Everyone has a curriculum, and there are degrees of self-direction, but it’s not a binary division. Adult readiness to learn is triggered by relevance (yeah, kind of redundant).Kids Kids also learn better when there’s a reason.

Pedagogy 325

Pedagogy Cognitive Comparison Apple 325

Clark Quinn

OCTOBER 6, 2020

We’d swap out examples on marketing for people selling services versus those selling products, for instance. So, my simple way of thinking about personalized versus adaptive is that personalized is based upon who you are: your role, largely. Or if we’re talking negotiation, a vendor might get a different model than a lawyer.

Personal 289

Personal Personalization Cognitive Learning Objects 289

Clark Quinn

MAY 23, 2017

As I continue to track what’s happening, I get the opportunity to review a wide number of products and services. Here’s a collection of those that have piqued my interest of late: Sisters eLearning: these folks are taking a kinder, gentler approach to their products and marketing their services.

elearning company 102

elearning company Companies Compliance Training eLearning 102

Clark Quinn

JULY 17, 2013

Jane Hart (one of my ITA colleagues) has laid out a proposal for the new services of the L&D department, and I think it resonates nicely with some thinking I’ve been having. ” So Jane posits 3 services: Content production: designing and delivering courses and resources. ” #itashare. design social strategy'

Performance Support 183

Performance Support Social Services Suite 183

Clark Quinn

JULY 25, 2019

And I think most folks with services and such are likely to practice what they preach. And so should you, at the individual and organizational level. Using your own tool is a form of this. It is, essentially, testing your theory with research! And that could be for some bad things as well as good (thinking: learning styles vendors).

vendor 176

vendor Portal Theory Learning Styles 176

Clark Quinn

JUNE 27, 2018

That data wasn’t from Microsoft, it came from a secondary service who got it from a study on web pages. And it makes it hard for those trying to sell legitimate services within the boundaries of science. It went right to the ‘span of a goldfish’ Sorry, that’s debunked (for instance, here ;).

microlearning 151

microlearning Journal Statistics Site 151

Clark Quinn

AUGUST 3, 2017

Consider this a public service announcement. I get lots of emails, particularly from elearning or tech development firms, offering to have a conversation about their services. Hey, that’s a service. And I speak and write as a service! First, you should have some clear relationship to learning technology.

Policies 0

Policies Social Networks Write Blog LinkedIn 0

Clark Quinn

FEBRUARY 14, 2018

Industrial design, interface design, learning design, marketing; increasingly everything about our products and services must be producing experiences. Similarly, increasingly products and services will likewise need to adapt. And, if the prognostications are to be believed, experiences that transform us.

Cognitive 102

Cognitive Program Brain Problem 102

Clark Quinn

JULY 5, 2016

Helen started her career within the Royal Australian Navy across two branches (Training Development and Public Relations) as well as working within Service and external to Service (with Air Force and Army and Defence civilians), then with the Reserves. It’s wider than that.

Blended Learning 103

Blended Learning Internet Consulting Social Media 103

Clark Quinn

DECEMBER 21, 2016

One of the recent trends has been about ‘customer experience’, focusing the organization on a consistent and coherent customer experience from first exposure through to ongoing product or service use. And this is a ‘good thing’! However, I want to suggest that just as important is the employee experience.

Culture 100

Culture Performance Support Customer Service Diversity Training 100

Clark Quinn

MARCH 17, 2020

Only essential services and travel are on. As an independent, it’s gigs that pay the way. Need some remote work?). Remote, because the entire SF Bay Area, where I live, is now on ‘stay home’ mode as of midnight last night. Of course work-based travel is acceptable, but right now, no one wants to meet in person.

Emergent 164

Emergent Behavior Association Community 164

Clark Quinn

AUGUST 6, 2019

At core it’s about aligning product and service design with how we think, work, and learn. Every once in a while , I have had enough of some things, and want to point them out. I do so not just to complain, but to talk about good principles that have implications beyond just the particular situation.

Pedagogy 125

Pedagogy Internationalization Productivity Product 125

Clark Quinn

MARCH 2, 2016

As I mentioned in that last post, we can only look at the impact of L&D on performance if we can start working with data from the business units, but data from customer service influences marketing, and so on. Units that reach customers, for instance, include customer service, customer education, sales & marketing, and more.

Content 100

Content Customer Service xapi Sales 100

Clark Quinn

MAY 30, 2012

Say, for instance, they’re designing a better services model for a not-for-profit (one of the really interesting ways to make problems interesting is to make them real, e.g. service learning). Because, in the course of investigating what should be important, they’re beginning to learn about what is important.

Assessment 189

Assessment Evalution Analysis Project 189

Clark Quinn

JUNE 24, 2020

It’s more marketing myths in service of selling you things. Dale never added numbers, and the numbers just aren’t plausible anyways, being too perfect. So, really, three myths for the price of two. The most important part is that you don’t need to do this!

Market 208

Market Cognitive Summary Attention 208

Clark Quinn

OCTOBER 1, 2019

And I’d want to know about customer service. What platform and what approach to development is being used? How is quality maintained? Maintainability? Reliability? I’d want to talk to the appropriate person. What’s the customer experience? What’s the commitment?

Reputation 126

Reputation Customer Service Quality Version 126

Clark Quinn

AUGUST 10, 2021

If you don’t have enough learning science expertise to do so, I can help: books, workshops, and/or writing and editing services.). While taking them down is fun and hopefully educational, I’d rather be writing about new opportunities, not remedying the old. The post More Marketing Malarkey appeared first on Learnlets.

Market 310

Market Cognitive microlearning Mashups 310

Clark Quinn

MAY 4, 2021

If they’re not reporting on measurable changes in the improvement of business metrics, like sales, customer service, operations,e tc, they’re not demonstrating their worth. is the same or better than the industry average, so we’re doing good. No, this is all about efficiency, not effectiveness. It’s a waste of money.

Metrics 275

Metrics LMS Job Innovation 275

Clark Quinn

NOVEMBER 11, 2010

The core of what he’s on about is structuring data, as documents, to facilitate transactions that for the basis of services. He makes a useful distinction between ‘front-end’ and ‘back-end’ services to help highlight the need to take the total service-delivery system into account.

Engineering 160

Engineering Scanning Services Tagging 160

Clark Quinn

FEBRUARY 12, 2020

Our exclusive resort, IceDreams , with infinity pool, gourmet restaurants serving local specialities, and full-service bar is now available. Now you can move Antarctica off your bucket list and onto your travel plans! Come relax amongst, and dine on, the ice, penguins, and leopard seals. Kick up your feet and truly chill out!

Mashups 163

Mashups Calendar Movie Search 163

Clark Quinn

JANUARY 30, 2013

And he makes a strong point that it’s now about services. He goes deeper into service design, using the examples of waiting in lines (I now know why immigration in SFO can be so frustrating!). Good design is naturally the solution.

iPod 165

iPod Music Apple Mentoring 165

Clark Quinn

MAY 1, 2019

For your courses, if you provide them as a product or service? It appears IACET does this for continuing education certification. Would an organization certification matter? For customers, if you do customer training? Would anyone care that you meet a quality standard? And it could go further. coaching), etc.

ISPI 146

ISPI Compliance Training Performance Support eLearning Consultant 146

Clark Quinn

JANUARY 31, 2018

With a mantra of ‘from event to process’, he used the 70:20:10 framework to rethink a balance of ‘push’ and ‘pull’ services. I had Charles Jennings recount his actions while serving as CLO in a global organization. In the book, they tell the stories in their own words.

Case Study 135

Case Study Social Networks Communities of Practice Social Network 135

Clark Quinn

JANUARY 29, 2019

And there’s plenty of lip service to this, but little impact. That is, to give the philosophical (in the broad sense) and historical perspective to let them do thinking like what delivered the US Constitution (as an example). It seems like there’s several things we need to integrate.

Instructional 151

Instructional Instruction Pedagogy Embed 151

Clark Quinn

APRIL 22, 2020

This has been a public service announcement, we now return you to your irregularly scheduled blog. The opportunity to get better quickly is on tap. I’ve spent my entire career caring about making good learning happen. Are you ready? Let me know. The post Taking courses online appeared first on Learnlets.

Online 178

Online Course Cognitive eLearning Guild 178

Clark Quinn

APRIL 11, 2019

There may be lip service to quality of teaching but if you can publish and get grants, you’re highly unlikely to be let go without some sort of drastic misstep. And, of course, most faculty aren’t particularly rewarded for teaching. And the solution isn’t, I suggest, trying to get faculty to be expert pedagogues.

Change 160

Change Cognitive Tools Pedagogy 160

Clark Quinn

AUGUST 21, 2014

The goal is to have them process the content in service of accomplishing the task, an approach more consonant with our cognitive architecture. Note that the content is subsequently chosen to support successful execution of the tasks, and is not presented to the learner but is, instead, made available to them at the time of the task.

Design 222

Design Cognitive Pedagogy Performance Support 222