E-Learning Provocateur

FEBRUARY 1, 2021

Similarly, robo-advice is unlikely to replace financial planners; rather, it frees up the planner to focus on complex portfolios and provide other value added services. In other words, the future of work isn’t so much about competing against the robots as it is about leveraging your human talents to do what the robots can’t.

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Off-shore Portfolio Outsource Skills 346

E-Learning Provocateur

MARCH 1, 2011

Soon after, I finally got around to reading 3 Examples of Stellar Social Media Customer Service. The article stated: One customer, Jennifer Hellum, sought customer service after the glass top on her Pottery Barn table shattered in the extreme Arizona heat last summer. Is this what customer service has come to? Star struck.

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Twitter Customer Service Social Media Services 175

E-Learning Provocateur

APRIL 8, 2019

Hence, micro-assessment can be leveraged to execute an assessment first strategy, thereby increasing the relevance of the L&D service offering to the business. If the questions are aligned to competencies, the knowledge gaps can be identified and closed with further interventions. On that note, good night!

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Cognitive Micro-Learning microlearning Assessment 277

E-Learning Provocateur

SEPTEMBER 16, 2012

• customer service. As in the first volume, my intent is to provoke deeper thinking across a range of e-learning related themes in the workplace, including: • social business. • informal learning. • mobile learning. • microblogging. • data analysis. • digital influence. • augmented reality.

Augmented Reality 185

Augmented Reality Customer Service Theory Analysis 185

E-Learning Provocateur

JUNE 17, 2013

And that, of course, includes our financial services industry. And yet I suggest that open badges have more powerful potential still. To put this into context, let me first explain that Australia is one of the most regulated nations on earth. In other words, you wear your badges wherever you go. They are, after all, badges of honour.

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Compliance Training LMS Compliance Open 250

E-Learning Provocateur

MAY 17, 2011

Debra Ellis asked recently: Does social media belong in Marketing or Customer Service? Marketing and Customer Service (not to mention others such as Media Relations) each have their own contribution to make for the success of the group. So why wouldn’t they take charge of their respective social media initiatives?

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Social Media Customer Service Media Analysis 146

E-Learning Provocateur

OCTOBER 3, 2016

I see re-doing my compliance training as a problem, not just because it’s an inconvenience for me personally, but also because the financial services sector alone employs half a million people in Australia. If I’m compliant at Bank A, odds are I’m compliant at Bank B as well.

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Compliance Training Compliance LMS Training 263

E-Learning Provocateur

SEPTEMBER 23, 2018

This captivating institution is dedicated to the history of technology-mediated communication, from the cuneiform tablets of the Sumerians, through the gamut of the postal service, telephony, telegraphy, radio, television, computers and the Internet. Upon my return from Switzerland I eagerly blogged my highlights from the museum.

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Camera Stock Diversity Training Predictions 158

E-Learning Provocateur

MAY 26, 2013

Worse still, the examples highlighted by Infosys’s whitepaper are almost exclusively home finders and ATM locators, which means they’ve merely copied each other. By complementing the real world with artificiality, it makes the learning experience more authentic.

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Augmented Reality Sun Google Virtual World 229

E-Learning Provocateur

JUNE 22, 2020

In an otherwise old-fashioned financial services organisation, it was an impressive tilt towards modernisation and true customer centricity (beyond the warm and fuzzy TV commercials). After our guide had finished explaining this brave new world to the group, one of us asked him to share a project he’d been working on.

Micro-Learning 246

Micro-Learning Predictions Assessment Innovation 246

E-Learning Provocateur

DECEMBER 10, 2017

I started a new job in a new sector, made loads of new friends there, learned heaps, and finished said job 10 months later before starting another one back in financial services. 2017 was a whirlwind for me. I haven’t had much of a chance to scratch myself!

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Journal Conference Games Attention 151

E-Learning Provocateur

DECEMBER 4, 2013

Not only can it develop their arithmetic skills, but also their financial literacy, awareness of foreign currencies, and (arguably) an appreciation of customer service. I recommend Tiny Shops Burgers because it gamifies a subject that plenty of school children dread. But does it work?

Education 239

Education Games Customer Service Gamification 239

E-Learning Provocateur

SEPTEMBER 16, 2012

• customer service. As in the first volume, my intent is to provoke deeper thinking across a range of e-learning related themes in the workplace, including: • social business. • informal learning. • mobile learning. • microblogging. • data analysis. • digital influence. • augmented reality.

Augmented Reality 100

Augmented Reality Customer Service Theory Analysis 100

E-Learning Provocateur

AUGUST 31, 2020

In the midst of the crisis, we have the moral authority to mature our service offering. That means while in-person classes can resume, remote learning will remain the staple. So now is our moment of opportunity.

Social Networks 336

Social Networks Social Network Virtual Classroom Synchronous 336

E-Learning Provocateur

JUNE 1, 2010

Traditionally this is called marketing, customer service or public relations. The best service providers around the world make it really easy for customers to lodge complaints. Service their needs. This article shifts its focus to the external use of social media by employees to export knowledge outside of the organisation.

Social Media 158

Social Media Media Social Scanning 158

E-Learning Provocateur

NOVEMBER 4, 2018

Initially I considered it an alarming exposé into the fake-it-til-you-make-it culture of professional services. It is in this light that I read this fascinating article about consultants. Upon continued reading, however, I increasingly sympathised with their discomfort of not feeling on top of their game.

Knowledge Worker 189

Knowledge Worker Cognitive Consulting Expert 189

E-Learning Provocateur

APRIL 18, 2016

To me, Hyundai stands out from the myriad other car makers as a leader – not only in innovation, but also in customer service. But all that is moot, because the point is this is the first time in a long time that I’ve been impressed by a mainstream brand.

Augmented Reality 100

Augmented Reality Education Specialist Customer Service 100

E-Learning Provocateur

NOVEMBER 25, 2012

Universities will finally accept they are service providers. As the latest edition of Educause Review indicates, universities are fee-for-service businesses. When I look into my crystal ball, I foresee that MOOCs will rock our world, and they will do so in 15 ways… 1.

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OER Pedagogy Social Networks Wiki 279

E-Learning Provocateur

SEPTEMBER 21, 2010

The OLN model connects private and secure applications on the organisation’s network (such as the student information system, content repository, assessments and transcripts) to open and flexible tools and applications in the cloud (such as blogs, social networks and non-proprietary content) via a services-oriented architecture.

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Learning Environment Network Informal Learning Environment 158

E-Learning Provocateur

FEBRUARY 26, 2012

So please find below Part 3 of my series which explains how to self publish a paperback… I was considering using CreateSpace to create my paperback version of Ryan the Lion because it’s the sister service of Kindle Direct Publishing (the service I used to create the e-book version).

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Tips JPG PDF PNG 142

E-Learning Provocateur

NOVEMBER 14, 2016

In Australia we have the Goods & Services Tax. By hiding the GST from your quote, you may make your product or service appear cheaper, but I’ll find out the real cost sooner or later. I won’t sign up for a demo to get this basic info, nor will I contact your sales team. I fear doing so will condemn me to the hard sell.

Sales 0

Sales Tips Write Blog Offline 0

E-Learning Provocateur

NOVEMBER 25, 2012

Universities will finally accept they are service providers. As the latest edition of Educause Review indicates, universities are fee-for-service businesses. When I look into my crystal ball, I foresee that MOOCs will rock our world, and they will do so in 15 ways… 1.

OER 224

OER Pedagogy Social Networks Wiki 224

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too. Oh, and she speaks fluent Polish and Russian. May I also introduce you to Gavin, the IT grad.

Expertise 175

Expertise iPhone Customer Service Forum 175

E-Learning Provocateur

FEBRUARY 26, 2012

So please find below Part 3 of my series which explains how to self publish a paperback… I was considering using CreateSpace to create my paperback version of Ryan the Lion because it’s the sister service of Kindle Direct Publishing (the service I used to create the e-book version).

Tips 100

Tips JPG PDF PNG 100

E-Learning Provocateur

AUGUST 19, 2012

He’s an administrator in the back office of a financial services organisation. So while they might not be experts in the entire domain, they will be experts in parts thereof. Take Sam for example. He’s no expert in superannuation, but he sure knows how to process a unit switch – even complicated ones.

Expertise 184

Expertise Expert Attitudes Tutorial 184

E-Learning Provocateur

SEPTEMBER 5, 2016

After the team members build up their experience with the methodology via this seemingly silly exercise, they can apply it to the organisation’s real products and services.

Toys 0

Toys Collaboration Problem Emergent 0

E-Learning Provocateur

MARCH 26, 2012

The permanent collection spans the history of technology-mediated communication, from the cuneiform tablets of the Sumerians, through the postal service, telephony, telegraphy, radio and television, to computers and the Internet. I was genuinely surprised by the quality of the artefacts on display.

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Apple IBM Mobile Communication 192

E-Learning Provocateur

APRIL 17, 2009

Other articles claim this service will be free. For example, San Francisco cancelled its plans for free municipal wi-fi when the service provider refused to fund the construction of the network. Alternatively, would an individual employee use their own service provider in conjunction with a company-supplied mobile device?

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Vodcaster Enterprise 2.0 Wiki Wikipedia 100

E-Learning Provocateur

MAY 13, 2018

An orderly, structured L&D service offering provides the basis for a proper consideration of the value that a next-generation learning management system may add (or not). If the content library, knowledge base and ESN are mobile accessible, they support mobile learning.

Innovation 234

Innovation Social Networks Toys Diversity Training 234

E-Learning Provocateur

SEPTEMBER 6, 2011

You don’t offer me anything different – You may think your products or services are special, and I’m not sure if you genuinely believe that or you’re just trying to pull the wool over my eyes, but I can rattle off a bunch of other providers who offer more-or-less the same thing.

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Sales Tips Authoring Tools Simulations 169

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too. Oh, and she speaks fluent Polish and Russian. May I also introduce you to Gavin, the IT grad.

Expertise 110

Expertise iPhone Customer Service Forum 110

E-Learning Provocateur

MAY 3, 2020

I also agree with my colleagues’ consensus that the sophistication of our service offering will evolve. Done is better than perfect, so it’s perfectly logical for us to use the tools at our disposal (such as a webinar platform) to meet our urgent training needs.

Blended Learning 363

Blended Learning Remote Learning Jive Classes 363

E-Learning Provocateur

SEPTEMBER 3, 2009

But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. They need to know if someone is bad mouthing the brand across the Twittersphere, and respond accordingly.

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Twitter Scanning Social Networks Business 198

E-Learning Provocateur

JULY 7, 2008

Financial services in the virtual world. So what does Second Life offer legally incorporated, government-regulated financial services organisations in terms of e-learning? Consider the following possibilities for customers : A virtual island where visitors can come to learn about your products and services.

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Second Life Linden Virtual World Enterprise 2.0 100

E-Learning Provocateur

JANUARY 28, 2014

This fellow was developing a smartphone app for his students enrolled in a Diploma of Community Services. Which leads me to one of the commenters who took umbrage at M-Learning’s dirty little secrets.

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RWD Wiki Augmented Reality Simulations 255

E-Learning Provocateur

APRIL 2, 2009

We’re in good company, with the Australian Red Cross Blood Service taking out the Platinum award, and the Commonwealth Bank and TheCyberInstitute also claiming Gold.

Blended Learning 100

Blended Learning Conference Blended Tagging 100

E-Learning Provocateur

JULY 29, 2013

Target the students, who self-evidently have an interest in the domain, with direct marketing for related products and services. Uncover trends in the online discussions, and hence forecast consumer behaviour. And if the organisation were to run its own MOOC, it wouldn’t need to pay anyone for the data.

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Diversity Training Blended Learning ROI Classroom 267