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ej4 eLearning
DECEMBER 12, 2019
Customer care, customer relations, or customer service are synonyms for the teams responsible for protecting this part of the business. For many companies, that has traditionally meant trained professionals in a call center or at a customer service desk in a brick and mortar location.
ej4 eLearning
SEPTEMBER 12, 2019
Are your preconceived ideas about eLearning services getting in the way of actually helping your employees?
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ej4 eLearning
DECEMBER 11, 2018
So, clearly it is perfect timing to observe Worldwide Food Service Safety Month. According to the Center for Disease Control, there have been 23 outbreaks investigated to date, including the recent romaine incident. Sounds like an episode of The Big Bang Theory.)
ej4 eLearning
JULY 22, 2021
Fashion designers produced face masks, full-service restaurants built drive-up windows, and distilleries made hand sanitizer. During the pandemic we saw examples of corporate innovation as companies pivoted to adjust to new business and operations challenges. Cultures built on creativity were nimble and able to react with agility.
ej4 eLearning
JULY 9, 2020
That makes sense if you look at a company’s typical offerings—their goods and services—but profit can also be made if a particular investment saves the organization money in the long run. Most organizations see their corporate training as a cost center, rather than a profit center.
ej4 eLearning
MAY 20, 2021
I recently had to call customer service at a major corporation. I spent 18 minutes on-hold, then spoke to someone in the call center who told me I had to call a different 800 number. Of course. I called that number and waited for another 13 minutes before I spoke to a rep in another call center. And, yes, was told to call a third number.
ej4 eLearning
FEBRUARY 27, 2020
We frequently receive invitations to participate in the RFP process for employee training partners and eLearning services. After all, our goal is to provide solutions, not necessarily to sell our services. It’s good to provide some structure around the search process so you can compare potential vendors.
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