Axonify

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How to Boost Associate Expertise to Deliver a Successful Omni-Channel Retailing Experience

Axonify

This multi-channel approach to sales means that retailers can provide their customers with a seamless shopping experience—whether the customer is buying online through the retailer’s ecommerce site, browsing via a mobile device, contacting the retailer by phone or shopping in the bricks and mortar store.

Expertise 100
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How to Boost Associate Expertise to Deliver a Successful Omni-Channel Retailing Experience

Axonify

This multi-channel approach to sales means that retailers can provide their customers with a seamless shopping experience—whether the customer is buying online through the retailer’s ecommerce site, browsing via a mobile device, contacting the retailer by phone or shopping in the bricks and mortar store.

Expertise 100
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Top Learning Trends for 2017 (according to the experts)

Axonify

The first wave of implementations seems to be related to physical activities like inspecting physical equipment or job sites for safety issues and the second wave will be the actual instruction on how to perform certain tasks. It’s important to remember that VR is one step in a training process and not as the entire training.

Trends 256
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Curated Insights: Writing Good Questions

Axonify

Pooja’s site is a great place to start, if you want to expand your use of this strategy. Her website is a treasure trove of research, resources and practical ideas on how to use this learning strategy to strengthen knowledge retention. Retrieval practice is also at the heart of the Axonify approach.

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Why CX tops my holiday wish list

Axonify

Which means, if a customer is in your store after seeing your mobile site had 7 of an item in stock, your associate should be able to walk that customer over to those 7 items, neatly merchandised on a shelf, and direct them to cash out. And that brand should offer a seamless, consistent experience from channel to channel.

Stock 138
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Curated Insights: Writing Good Questions

Axonify

Pooja’s site is a great place to start, if you want to expand your use of this strategy. Her website is a treasure trove of research, resources and practical ideas on how to use this learning strategy to strengthen knowledge retention. Retrieval practice is also at the heart of the Axonify approach.

article thumbnail

Top Learning Trends for 2017 (according to the experts)

Axonify

The first wave of implementations seems to be related to physical activities like inspecting physical equipment or job sites for safety issues and the second wave will be the actual instruction on how to perform certain tasks. It’s important to remember that VR is one step in a training process and not as the entire training.

Trends 100