ej4 eLearning

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Improve Employee Social Awareness Through Workplace Empathy

ej4 eLearning

It’s critical for a leader to be effective, for employees to successfully work together, and for everyone to be more socially aware. It’s a skill that can be and should be trained in the workplace. If you think about it, more empathy in the world would be good for everyone.

Social 181
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Handling Customer Complaints on Social Media

ej4 eLearning

A 2013 PwC study shows that most companies aren’t receptive to the social media feedback they are receiving - 57% of companies don’t use social media for crisis management. The post Handling Customer Complaints on Social Media appeared first on. Why aren’t companies more responsive to this type of feedback?

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Microlearning Videos, Mobile and Social Learning, and Tony Bingham at ATD 2017

ej4 eLearning

He began talking about how mobile and social learning bridge the gap between learning and doing, how important it is to have on-demand learning accessible to anyone at any time on any device, and how microlearning is poised to take off. He began summarizing by tying microlearning videos, mobile and social learning together as the future.

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Learning Culture or Cancel Culture: You Decide

ej4 eLearning

With the prevalence of mobile phone viral videos, and access to social media, companies around the world have found themselves the victims of being “cancelled”. When an employee acts in a way that goes against your company’s values, the results can be costly.

Culture 246
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How to Deal with Rude and Upset Customers

ej4 eLearning

It’s even more important in today’s world of cell phone videos, social media, and the divisive state of our country. Everyone who works in customer service or in a customer-facing job needs training for dealing with rude and upset customers. The pandemic has now put workers on the front-line of the great mask debate.

Custom 130
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DevLearn 2019 Recap: The Future of eLearning

ej4 eLearning

I should note that while Sophia the robot, in her words, is biologically neither male nor female, socially she identifies with she and her. First, because of the modern, forward-thinking topics and how they will affect the future of eLearning. Second, because of the all-female line-up. Like Janet from “The Good Place.”.

DevLearn 109
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What is Blended Learning, and Why is it Important?

ej4 eLearning

Content management systems (by themselves) are not blended learning, nor are tools for online assessments or social learning sites. Be sure that anything you use has the ability to track the right things consistently over time. Engaging content. True blended-learning solutions use different media to deliver needed content.