Clark Quinn

MAY 25, 2016

While it’s easy to talk about how we need to support the transition from novice to expert, it might help to be a little more detailed. While it’s easy to say that the role of formal learning wanes, and the role of informal learning ramps up, what are the types of support we might look to?

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Performance Support Suite Support Simulations 108

Clark Quinn

JULY 23, 2013

Then, as a consequence of my subsequent posts on social first and performance support second , I was in a discussion where the question was shouldn’t performance support be first. So why do I say Performance Support (PS) shouldn’t be cheap? First, there’s a lot that goes into good job aid design. Why is that?

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Performance Support Support Performance eLearning Strategy 185

Clark Quinn

MAY 31, 2011

They’re focused on communication and task support as really the two key things. In addition to the training, they’ve provided resources and very specific performance support tools. I hope I never have to, but I feel better knowing that if I do, there’s a lot of well-designed support.

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Performance Support Support Performance Emergent 162

Clark Quinn

AUGUST 26, 2008

Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. really gets you performance support. But, not really performance support - at least not as Gloria defined it.

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Performance Support Support Performance Wiki 129

Clark Quinn

AUGUST 27, 2008

Jay Cross has an eloquent post talking about the history of Performance Support, ending of course calling for considering the learnscape. Tony Karrer comments on it in his own post looking at performance support and learning technology. tools into performance support, which is where Tony gets curious.Â

Performance Support 100

Performance Support Performance Support Knowledge Management 100

Clark Quinn

OCTOBER 26, 2022

Talking about interdisciplinary work that has an impact, he ended up laying out factors in leadership to support innovation. Kevin Bethune kicked off the 2022 DevLearn conference with a personal story about getting to delivering strategic innovation. Apologies, I had to take a brief break, so I missed a small bit.

DevLearn 300

DevLearn Conference Leadership Innovation 300

Clark Quinn

AUGUST 29, 2023

They’re talking about performance support, and differentiate between EPSS (electronic performance support systems), PSS (performance support systems), and MPSS (mobile performance support systems). Thus, I’m not sure I’m happy with sloppy thinking. One example comes from a textbook I’m reviewing.

Performance Support 176

Performance Support Offline Mobile Education 176

Clark Quinn

JANUARY 24, 2023

For one, we want to support free answers on the part of learners. One of the mechanisms to support this is to provide a model answer to compare to the learners’ own response. As they gain expertise, they should, but early on they may not have the requisite support. The challenge is the result of two conflicting challenges.

Evalution 223

Evalution Learner Cognitive Asynchronous 223

Clark Quinn

JUNE 15, 2021

So providing a safe sandbox for exploration is a support for learning. For instruction, then, we need support. So putting constraints on the task and/or the environment can support making exploration more effective. We learn to minimize surprise , but we also act to generate surprise. That is, making learning safe.

Search 260

Search Diversity Training Guidelines Guide 260

Clark Quinn

AUGUST 11, 2020

Performance support: cognitive augmentation. And, I suggest, these are valuable ways to think about using technology in general to support us. On principle, I like to think about how technology supports our thinking (not the other way around ;). Social: tapping into the power of social and informal learning.

Cognitive 313

Cognitive Mobile Performance Support eLearning Strategy 313

Clark Quinn

JUNE 6, 2023

You might throw courses at things where they don’t make sense, e.g. where performance support would work better. Measurement should tell you that, in that a course isn’t working, but it won’t necessarily point you directly to performance support. Still, measurement is a step along the way.

Performance Support 206

Performance Support DevLearn Conversation Survey 206

Clark Quinn

SEPTEMBER 30, 2022

Scientific evidence supports what we intuitively know. Yet, in many cases, our actions don’t support that understanding. We can use this to help people connect with others (instructors/peers/experts), give them tasks (autonomy) and support to succeed (mastery). Increasingly, we’re seeing that emotion matters.

Cognitive 215

Cognitive DevLearn Predictions Theory 215

Clark Quinn

NOVEMBER 2, 2021

At the individual level we can be doing things like implementing federated search, to support individual learning. The point being that we should be supporting evidence-based methods for individual development, then supporting digitally. For instance, supporting learning-to-learn skills.

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Policies Search Digital Alternatives 266

Clark Quinn

MARCH 22, 2022

Where does performance support go? Performance Support. However, in another cut at it, I started with performance support. Hmm…) Thus, the list here might be: Performance Support. Then the list comes out like this: Performance Support. Formal learning? Informal learning? Here, the order is: Formal Learning.

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Performance Support Alternatives Performance Collaboration 212

Clark Quinn

MARCH 8, 2022

So it’s difficult to get them to provide good support for acquiring skills or understanding. There’s also a lack of visual support. They shouldn’t necessarily be blamed, because they don’t need the support and can’t even imagine that others do! All told, this leads to systematic gaps in content.

Expert 272

Expert Cognitive Expertise Problem 272

Clark Quinn

JANUARY 11, 2022

It’s also a digital platform , which means that it supports multiple outcomes. Thus, mobile thinking is a way to break through the mindset of courses, and start looking at the bigger picture of technology supporting how we think, work, and learn to the success of our organizations.

Performance Support 282

Performance Support Performance Picture Consulting 282

Clark Quinn

JULY 19, 2022

It’s the tactical step of a strategic goal to provide support for people to successfully meet their needs. And, to be clear, to reduce the reliance on the support staff. This is before there’s even the technology support available to be more proactive, but planning for the possible future is part of the strategy.

Templates 243

Templates Content Cognitive DevLearn 243

Clark Quinn

JUNE 3, 2021

What I’d add now would be a rubric to compare your answer to the model answer, to support self-evaluation. In the process (particularly with specific support in terms of a mnemonic or graphic model), learners can internalize the framework to guide their performance. And is that supported anywhere or in any way you know?

CD-ROM 283

CD-ROM Case Study Evalution Asynchronous 283

Clark Quinn

MAY 16, 2023

That is, the design team must understand the principles in practice, there need to be policy adjustments to support the necessary steps, and the tools should support the practice. So far, it seems like it’s a mix of awareness, policy, and tools. I’m hoping we have a chance to put some serious work into these in my visit.

Policies 223

Policies Director News Attention 223

Clark Quinn

OCTOBER 3, 2023

So, choosing contexts and supporting reflection. To memory, even the academic literature about workplace learning seems to support the other interpretation. Given that, to me, instruction is about engineering success, maximizing likelihoods, I’m all for the latter.

PDF 143

PDF DevLearn Engineering Slides 143

Clark Quinn

NOVEMBER 15, 2022

We should create designs that reflect about what’s known to support effective learning. This goes beyond just learning design, of course, and it should go into our performance support (e.g. For one, it is about helping educate about learning science, and how it should be the foundation for what we do.

Performance Support 261

Performance Support Brain Picture Behavior 261

Clark Quinn

FEBRUARY 1, 2022

So really, the only options are to support performance in the moment and develop them over time. Here I’m pushing for performance support, and the thinking is largely welcome. Taken with my backwards design diagram from the learning science book, I was tasked with determining what that means.

Performance Support 272

Performance Support Strategy Performance Association LMS 272

Clark Quinn

FEBRUARY 8, 2022

That is, it was about the support for learning and quality processes, not the actual offering. This creates a process support that should ensure quality, yet also the ability to apply this to institutions with a wide variety of offerings. Institutions can also seek accreditation by organizations in particular areas of curriculum.

Pedagogy 242

Pedagogy Quality Forum Social Networks 242

Clark Quinn

OCTOBER 19, 2021

Which means having a clear raison d’être, goals and the freedom to pursue them, and support to succeed. Accompanying that is a workplace culture that’s supportive of success. Recognition matters, with positive recognition of accomplishment or support to improve.

Metrics 282

Metrics Performance Support Mentoring Culture 282

Clark Quinn

MAY 23, 2023

Moreover, how are you providing content support. Ideally, practice aligns with the performance objectives, and the models and examples support the practice. What are the performance objectives? Specifically, what models are you using, and what examples. Then, of course, there’s the practice.

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Storyboard Roles Examples Performance Support 211

Clark Quinn

AUGUST 30, 2022

They can be learning, or performance support, or even just awareness. In a current engagement, we’re faced with the challenge of being given large goals. One of the things we’re wrestling with is how and when to break things up into smaller chunks.

Help 278

Help Metrics Learning Objects Pedagogy 278

Clark Quinn

APRIL 26, 2022

There are also a number of initiatives to support them. What instead we need is not just a rationale, but also practice and then ongoing support for the change. It’s become obvious (even to me) that there are a host of teachers moving to L&D. Naturally, I wondered what I could do to assist.

Metrics 262

Metrics Performance Support Pedagogy Behavior 262

Clark Quinn

NOVEMBER 10, 2020

Another comment pointed out what I believe is often conflated with “workflow learning”, and that’s performance support. We need to recognize when we’re supporting performance, and when we’re learning. More to ponder. And we need to be clear about workflow, and being in the flow zone.

Performance Support 280

Performance Support Offline Learning Social Networks 280

Clark Quinn

JULY 3, 2019

For Work, not practices but principles (and the associated practices therefrom) as well as facilitation to support Situated Work. Performance support is, indeed, the Distributed support for Work. You want models and examples to support performance in the practice, as Distributed resources. Does it give us any traction?

Cognitive 140

Cognitive Performance Support Blended Learning Search 140

Clark Quinn

MARCH 28, 2023

From John Sweller’s work on cognitive load theory, we know that processing the unnecessary data reduces cognitive resources available to support learning. Unless the material materially supports learning, it should be avoided. There’s usually enough load just with the learning materials.

Cognitive 168

Cognitive Theory Problem Emergent 168

Clark Quinn

MARCH 21, 2023

We need evidence to support making the change, but I reckon we also need to raise awareness. That is, we should be looking to address some measurable problem in the org and not stop until we have addressed it. With that, it becomes easier to show that the quick solutions aren’t having the needed impact.

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Problem Quiz Quality Instructional Design 309

Clark Quinn

JUNE 12, 2019

And I’ve suggested that that makes a good case for performance support. The alternative to performance support, a sort of cognitive scaffolding , is to think about representation. Here we’re not necessarily supporting any particular performance, but instead supporting developing thinking.

Cognitive 158

Cognitive Performance Support Social Brain 158

Clark Quinn

AUGUST 19, 2020

We provide the rules in places where people might get their hands dirty, and we provide support materials (e.g. signs on the walls) in the places you wash your hands.

Learning 309

Learning Brain Research Cost 309

Clark Quinn

JUNE 20, 2019

Situated by Work suggested the ambiguity inherent in new situations, and suggested supporting addressing that. For Work, it’s about using external tools to support effective performance, e.g. performance support. Finally, Situated for Learning suggests the need for meaningful practice.

Cognitive 181

Cognitive Performance Support Blended Learning Social 181

Clark Quinn

JULY 5, 2023

She co-founded the Chicago Online Community Professionals peer-to-peer community of practice and coworking group where KM, L&D, online community, and digital workplace professionals from around the world support each other as they work to transform the way we work, learn, and share knowledge in our organizations.

KM 208

KM Expertise Communities of Practice Community 208

Clark Quinn

SEPTEMBER 8, 2020

And, once, I was supported. Overall, you’re supporting rich responses and having a way to see others’ thinking. Short of doing group assignments, this is a great way to support meaningful thinking. Twice out of three recent opportunities, I’ve been thwarted from my intentions by platform capabilities.

Cognitive 201

Cognitive Platform Support Knowledge 201

Clark Quinn

DECEMBER 15, 2020

Hopefully, we’ll see tool vendors aligning their content and assessment capabilities towards designing scenarios and contextualized practice, along with specific feedback for each wrong answer and support for reflection. They’re very much oriented towards particular modes, instead of supporting really rich interaction.

Trends 220

Trends Predictions Portal vendor 220