Tony Karrer

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Performance Support in 2015

Tony Karrer

I definitely want to include Performance Support as part of the discussion. In a post on my CTO Blog , I talked about Match Performance Support ,the performance support that goes along with many matching solutions such as in eHarmony. I think we are reaching a time when we are going to see an explosion of Performance Support.

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Goals Accountability and Social Support for Big Impact

Tony Karrer

I would claim that this is a perfect situation for Performance Support. Accountability, Follow-up and Social Support Of course, what’s often much more important than setting goals and plans is having a game plan around accountability and follow-up. And again, doing it as performance support makes a lot of sense.

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Supporting New Managers

Tony Karrer

I've just read his answer to this month's big question - What Would You Do to Support New Managers? Supporting New Managers With Informal Learning - good stuff. While I'm on it - one of the most important aspects of helping managers transition is to effectively support and coach them over time. Worth taking a look at.

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Software Upgrade Training and Support

Tony Karrer

This greatly simplifies the training and support needs. Assuming you are talking about an upgrade as interface change then any training and support starts and ends with roles/jobs and tasks. However, if you are upgrading from PeopleSoft to Oracle you may be looking at process changes which will require additional work.

Upgrade 100
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Shift in Blended Learning - Example of Melding of Training and Support

Tony Karrer

As an example from the software training world, what we are seeing more an more is a melding of Training and Support materials. The key differences here are: Support materials such as help, cheat sheets and manuals are seamlessly integrated with training and used prior to actual system launch.

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Online Systems for Behavior Change

Tony Karrer

Need to Change Behavior? Just Follow the Wizard Most of the behavior change strategies, however, boil down to the following three “levers”: Increase the number of triggers leading to the desirable behavior.

Behavior 180
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Open Source eLearning Tools

Tony Karrer

You can find a long list of tools broken into authoring tools, games/simulations, quiz/test tools, social media, delivery platforms, tracking and whether they support mobile. Probably one of the better sources on this is Jane Hart’s Instructional Tools Directory.