System Related Topics 
Skilful Minds
APRIL 25, 2011
Not the scoring system, or the rewards, or anything else can make up for a game that participants (customers or employees) don't experience as play. There is a lot, actually a whole lot, of buzz over the past year about the gamification of business, specifically marketing, training, customer service.
Skilful Minds
JULY 7, 2009
Many, if not most, employees don’t only need to get to know one another through reputation systems, like who people tag as possessing expertise. Shared experience, not just shared information, is fundamental to the social networks underlying collaboration and innovation.
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