Jay Cross's Informal Learning

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Skunkworks for innovation

Jay Cross's Informal Learning

Hide a team far from the corporate center, where the clever can operate in isolation, away from the suffocating inertia of success. Protect the team from performance pressures until their work has had the kinks ironed out. Once the mutants are refined, however, they sweep rapidly through the old order and soon become the dominant form.

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An example of informal learning from Europe

Jay Cross's Informal Learning

Harm told me about his team’s experience with informal learning in an engagement with Sara Lee. Please refer to the research I’ve done at Sara Lee, with my team at KPMG Consulting. Three years ago I talked with a former KPPG consultant, Harm Wegstra, at Online Educa Berlin. Here’s an extract of an email Harm sent me.

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Social Learning Examples

Jay Cross's Informal Learning

GDL – Group Directed Learning – how groups of individuals – teams, projects, study groups etc – can use social media to work and learn together (Note: a “group&# could be as small as two people, so coaching and mentoring falls into this category).

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Agile instructional design

Jay Cross's Informal Learning

Teams sharing one terminal learn from one another. Relationships among teams is important. The day’s code is not entered in if it doesn’t work. Rewards constants communication. Daylight overcomes rigid specifications. Aesthetics, not practices.

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The New Social Learning

Jay Cross's Informal Learning

Our management team will never sign off on this. People will post incorrect information. Our people need training, not socializing. These systems compromise classified information. This can’t be governed. People will waste precious time. Employees will give away company secrets. Some people will just lurk.

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Telling stories to “work the past”

Jay Cross's Informal Learning

Linde is an anthropologist who worked on a three-year study of a large insurance company as part of a team from the Institute for Research on Learning. Working the Past by Charlotte Linde. She’s right that stories are an important way for organizaitons to find and uphold their identities. Tell and retell stories.

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At M.I.T., Large Lectures Are Going the Way of the Blackboard

Jay Cross's Informal Learning

Circulating with a team of teaching assistants, the professor makes brief presentations of general principles and engages the students as they work out related concepts in small groups. Instead of blackboards, the walls are covered with white boards and huge display screens. Teachers and students conduct experiments together.