From the Coleface

Trending Sources

Talent management myths and facts

From the Coleface

learning training Last Friday I went to an excellent session of the Trainers and Developers Network   led by Catherine Shepherd. In many organisations talent management is siloed away from L&D, but it’s usually helpful to understand more about what your colleagues in HR are doing (and how it interacts with your LMS). Here are my three main takeaways from the day. What next?

e-learning professionals “the cobbler’s children with no shoes”

From the Coleface

At first blush it feels like an L&D department with expertise in training should be doing more training. accountancy e-learning legal training At a recent Professional Services e-learning Forum, L&D teams were likened to “cobbler’s children with no shoes” This allegory describes the phenomenon where professionals are so busy with work for their clients and their teams that they neglect using their professional skills to help themselves or those closest to them. beautiful metaphor, but is it true to life? Learning Technologies). Formal e-learning.

Poll 38

Escaping from the compliance e-learning cul-de-sac

From the Coleface

p19: 29% see their in-house e-learning as synonymous with compliance training  –  they are in “the compliance e-learning cul-de-sac” p20: Targeting learning by job role. Useful checklist:  “How can we make compliance training more relevant to individuals?” Much of the e-learning that professional firms offer is compliance-based. The

Is this compliance story too close to home?

From the Coleface

If comfortable for this incident to be referred to on a training course or in a face to face presentation, why not in e-learning? accountancy e-learning legal training Learners are used to compliance e-learning. Or so I thought… In the past two years I’ve suggested including relevant real life stories to three different clients to whom this applies. What’s different?

Customer Training Completion Rates

Curious to learn how different factors in your training courses may affect completion rates? We crunched the numbers to help you set goals for course completion and build your content strategy. Download the study to learn what kind of content keeps learners engaged, how long courses should be, and more

How professionals learn

From the Coleface

accountancy e-learning legal trainingIn the November Issue of TJ ,  Des Woods and Henry Marsden have an article called “How professionals learn”  As the former head of learning at Ernst & Young and head of professional development at Linklaters, Des is writing from considerable experience. This is a great article if you are relatively new to professional services in your L&D career, especially if you’ve worked in a different industry previously. The monolithic e-learning that was imported from the USA firms in the early 2000s is an example of how not to do this.

So does Linkedin really work?

From the Coleface

As an independent L&D consultant who has expertise in face to face training, e-learning and happens to be a Chartered Accountant with digital marketing experience, Linkedin allows people who are looking for my skillset to find me. I’m often asked the question does Linkedin really help or is it a waste of time? The answer I usually give involves a game I used to play as a student.

5 free technology tools for trainers to enhance face to face training

From the Coleface

But when used appropriately technology can enhance what happens in the training room (and afterwards). Whenever you use a role play in training this could replace it. trainingFace to face trainers often see technology as threat or replacement of the face to face experience. At the eLearning Network event “A fresh look at elearning”, Julie Wedgwood demonstrated five tools which have great potential and they’re free! These tools are especially applicable when participants have access to tablet computers or smartphones. This will produce a word cloud.

Five more ingredients for compliance e-learning excellence

From the Coleface

accountancy e-learning legal trainingOnce again I had the privilege to judge the e-learning awards (now called the Learning Technology Awards). When I last judged the compliance category two years ago I wrote Five ingredients for compliance e-learning excellence . It was great to see that many of the entries reflected these five ingredients and the general improvement in learner experience. Here

2016 Training Program Best Practices

Do you get complaints both public and private from trainees about the uselessness of the training courses you've launched? Can you hear the collective groan when you launch that new compliance course? Is there anything that can be done about it

Let’s focus on the learning (with a little help from Cynefin)

From the Coleface

Formal: Simulations, face to face training. ” accountancy e-learning legal trainingI enjoyed a day out at the Learning Technologies Summer Forum yesterday. Like many conferences, there was no shortage of vendors trying to broadcast how their offering is the panacea to organisations’ performance problems. This noise about the channels of learning (“modality”) tends to distract from a far more significant consideration: What is the nature of the learning that we want to make happen? 1. How clear are we about what we want people to learn? Domain. Obvious.

Research says that whatever I say next will be a whopping lie

From the Coleface

” e-learning training Over 15 years of working in L&D (and a dose of studying philosophy of science at university) makes me very alert to the phrase “research says” It is usually followed by an unsubstantiated claim. After all, if you are making a claim that is backed by scientific research it is not hard to include a link, reference or a footnote, so why wouldn’t you?

The pitfalls of selling content online – five questions that training companies should ask

From the Coleface

Imagine you are running a training company that has successfully carved out a niche. You’re selling lots of training courses and it’s only capacity that is stopping you from selling more. One day you realise that you could increase reach, lock out competitors and reduce cost of sales if you put some of the training online. Here are five questions that I find many training companies in this situation have failed to ask. 1. The training course that you are converting has been designed with a specific context and content. learning training

How well do you really know your learners?

From the Coleface

accountancy e-learning legal training So as an L&D professional, hand on heart, how confident are you that you really know your learners well? Do your learners prefer the bare facts presented as fast as possible or a more interactive, immersive, fun experience that takes longer? How does this vary according to different subject matters or segments of you organisation?

[Study] The Anatomy of a Training Course

Want to create the perfect training course? The experts from Skilljar analyzed content creation trends within the training space. Their findings can serve as a benchmark as you build out your own strategy. Click to download

Happy season

From the Coleface

He demurred and said that the biggest emotion had been relief – he and Steve Redgrave believed that they were best in the world and had trained so hard that even if they had a bad day they would still win. training There are three pertinent stories I wanted to share, two from 2013 but the first one from 20 years ago…. We were running late on a crisp Spring day.

Is praise better behind closed doors?

From the Coleface

training Lucy Kellaway’s recent article in the FT “Compliments are always best made behind closed doors” challenges the conventional wisdom that workplace praise is best given in public and criticism in private. If that’s what the praiser intends to happen, then that’s fine, it’s just that many praisers won’t be aware of this unintended consequence.

Curation 101

From the Coleface

accountancy e-learning legal training Just when you thought you had enough e-learning buzzwords, curation came along. For those who like definitions “ Content Curation is the act of discovering, gathering, and presenting digital content that surrounds specific subject matter.” From my first experience of curation, here are my top five curation issues to think through: 1. Maybe.

Learning Science Laundering

From the Coleface

So I almost wanted to call the police when last month I found myself reviewing training materials that made reference to the “fact” that people remember: •           20% of what they read. •           30% of what they hear. •           40% of what they see. •           50% of what they say. •           60% of what they do. learning training link]. e.g. [link].

How to Choose Between On-Demand and Instructor-Led Training

A critical path decision for companies offering training and education services is whether to offer on-demand training, instructor-led training, or both. Each has its pros and cons, and will have different success rates depending on your organization's needs

Chain of fools

From the Coleface

” e-learning training I chose the title for this blogpost because I like the tune , not because I wanted to offend… Anyway, here’s a chain of events that’s been played out in hundreds of organisations. Often it has pretty depressing outcomes, but in case you get too despondent, let me assure you there is a happy ending, especially if you like flowcharts. Sounds familiar?

News is bad for you

From the Coleface

accountancy legal training A really thought-provoking article by Ralf Dobelli (based on a longer essay) about information overload and in particular, news. To pick out some headlines, “news inhibits thinking, kills creativity, makes us passive and wastes time” So if Dobelli’s arguments are valid, why would anyone read or watch the news?

Did you get potatoes in your stocking?

From the Coleface

trainingNow that the festive season is becoming a distant memory and the kids are back at school, the magic fabric of Christmas has begun to fray a bit in the Cole household. And I admit, I’m to blame. Let me try to explain… It all began with me telling my children that if you’re good, Santa will fill your stocking with presents.

What a fantastic widget!

From the Coleface

lets you get the train time you have looked up straight into Outlook with just the click of a button. You may have noticed that more and more websites are allowing you to download appointments into your calendar e.g. www.nationalrail.co.uk Though the technology for sending iCalendar files (.ics) learning

How to Create a Customer Training Strategy

Want to develop an effective customer training strategy for your organization? Download this guide to learn some simple steps you can follow to set your team up for success. Click to download

Tricks of the trade for instructional design

From the Coleface

learning trainingOne of the best things about working in instructional design is that you get to work with a variety of organisations and ask some of their smartest people about the tricks of their trade e.g. What does best practice look like? What are the common pitfalls? What are the early warning signs that something may not fit the standard process? Did you spot the typo?

Professional services e-learning forum achieves ten

From the Coleface

When I was a training manager at a Big Four accountancy firm, I found it bizarre that L&D people in professional services firms did not get together more to compare notes about their challenges and successes when they have so much in common.  A few years later I took the opportunity to set up the forum and five years later it’s still going strong and 21 firms have attended. Meetings involve a structured round table discussion under Chatham House rules followed by informal networking. What next? Many of the participating firms have taken part in Towards Maturity benchmarking.

Is Enterprise search the answer to L&D’s interruption problem?

From the Coleface

Let’s start by recognising a problem inherent to the conventional model of L&D, which I call the “interruption problem” To access L&D’s services, a learner is taken out of their workflow to go to a training course, webinar or e-learning module. the Chairman mandates that everyone does customer service training). paying for off-site training or increasing the immersiveness and media treatment in e-learning). However it’s not difficult to learn…and so it’s not difficult to train. accountancy e-learning legal training

About me

From the Coleface

As a former training manager at a Big Four accountancy firm, I know many of the pressures that you are under. Happily I make the time to read and surf publications about training and e-learning. I’ll pick out the most important and relevant items and summarise them for you. Hi…welcome to From the Coleface, brought to you from sunny Sussex by Viv Cole.

Skill based learning – How it drives an organization’s performance

Training and learning organizations today play an active role in contributing to the bottom line of any organization by aligning their objectives to the immediate business objectives. This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture

How was your conference? How was the backchannel?

From the Coleface

learning trainingAt #learning live last week Don Taylor invited us to think about what’s the biggest change that we’ve seen in our experience of L&D. Zooming in on conferences, certainly one of the biggest changes that I’ve seen in the past couple of years is the introduction of a “backchannel” which normally takes the form of a Twitter hashtag that participants are encouraged to use. This is a 10th to add to my 9 ways of designing better conferences. One of the side effects of having a conference hashtag is that other Twitter users can join in the discussion from afar.

Live online learning – ask the experts

From the Coleface

How effective is virtual classrooms training in comparison with traditional classroom training? learning trainingOn 30 May I’ll be chairing an eLearning Network webinar on Ten things you always wanted to know about live online learning but were afraid to ask. I’m pleased to introduce three expert practitioners Mike Collins of Directline @mikecollins007, Phil Green of Olignment @philipgreen and Matt Turner of Brightwave @LiveTimeLearn. Looks like it will be a great session, be there if you can: register and ask questions via [link].

Pitfalls in mobile learning #1: Intimacy

From the Coleface

legal trainingAs new technologies emerge and then go mainstream, this provides L&D practitioners with new channels through which to connect with learners and enable them to improve performance. However on the way, some organisations will get in badly wrong. Step forward Havering Sixth Form College in Hornchurch. This Essex sixth form college has made into the papers for sending its A-level students “top revision tips” text messages. Click here for the full article. sympathise with the logic of the headmaster who wanted to encourage revision. Clean answers on a postcard please….

Mobile pitfall #3: Where was I again?

From the Coleface

Also learners may well be accessing the learning in situation where they might get interrupted e.g. the train arrives or the boarding call for the plane goes out. The nature of using a mobile device for learning is that you’re likely to get interrupted – after all phones were designed primarily to be for phone calls (and are used primarily for  text messages ).  Also If you want learners to resume learning after that interruption then bookmarking is key. If completion is one of your metrics then bookmarking is essential, don’t build anything mobile without it! learning

Seven Simple Secrets to Off-the-Shelf Course Success

For example, your goal might be to hire and train three new service teams this year. training that employees can put to use immediately. Conduct Behavioral Interviews” and “Design Great Training.” The final product shows a direct link between the training and the goals of the. Secret 2: Use Action Mapping Target Specific Training Needs. training it needs.

What is social learning?

From the Coleface

For formal learning, social media can be used to enhance/ replace existing activities that happen before, during and after a training or e-learning event. accountancy e-learning legal trainingLast week I attended #SLCONF , a conference on social learning. Social learning is a zeitgeisty term which is very much in the early stages of the Gartner hype cycle for most organisations. participated to find out more about what social learning is and what L&D practitioners should be doing about it/ with it. There does not seem to be commonly accepted definition of social learning.