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How does a Digital Adoption Platform Help Customer Support?

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Self-service: DAPs can also provide customers with self-service resources such as tutorials, help center and FAQs, which can help reduce the number of support requests and frees up customer service teams to focus on more complex issues.

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Enabling Remote Work with a Digital Adoption Platform

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On-demand training: DAPs provide employees with access to training materials and tutorials that they can access as needed, in order to learn how to use new digital tools and technologies. Key Features of a Digital Adoption Platform.

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Enable Your Sales Team with a Digital Adoption Platform

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For example, a DAP can deliver step-by-step instructions or video tutorials to help salespeople learn how to use a new CRM system. A DAP provides salespeople with guidance and support while using software or systems, so they are more proficient and productive. Provide the right content at the right time.

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