Actio Learning

article thumbnail

Blended Learning For Better Results

Actio Learning

[updated from the original publication of February 2019} We find the challenge of designing, and engineering, effective blended learning experiences exciting and compelling. Finding the right design is like solving a multi-dimensional puzzle of business goals , organizational realities, performance context, audience needs, and instructional strategies.

article thumbnail

Training Revitalization: Underwriters Learning the Fundamentals

Actio Learning

Summary Actio redesigned a new-hire underwriting training process to emphasize case-based instruction with whole-task practice that mirrored real work. The Challenge A client in international banking needed to improve their underwriting technical skills training process to deliver better-trained underwriters. There were numerous challenges. New hire training took too long, lasting about two months.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Agile Is the New Normal. Five Lessons Learned to Help L&D Succeed.

Actio Learning

[updated from the original publication on July 2, 2019] According to research by HP , agile has overtaken Waterfall as the prevailing software development methodology. This shift is something we've experienced first-hand. Several clients have adopted or are in the process of adopting agile as a cultural model and way of doing business – elevating its place, shifting its meaning, and deepening its pervasiveness.

Agile 52
article thumbnail

Concierge Call Center Agents Who Advocate for At-Risk Customers

Actio Learning

Summary Actio re-envisioned the new hire training experience for Concierge Service Agents just in time for an upcoming hiring surge. The Challenge The customer advocate team for a client in the global professional services industry was poised to double in size: in eight weeks, a large wave of new team members would arrive for training in three locations.

Custom 52
article thumbnail

Use your Training Intake Process to Improve Alignment and ROI

Actio Learning

If your L&D organization is like most, requests for training arrive in the inbox all the time. The volume, the variation in type and quality, and the myriad ways the requests arrive can make each day a challenge. Making a few minor adjustments to your intake process has a big impact - including better alignment with the business and ultimately greater ROI.

ROI 40
article thumbnail

Creating a Data-Driven Learning Strategy

Actio Learning

article thumbnail

Blended Learning: Things to Think About

Actio Learning

Designing, building, and deploying blended learning is often like a 3D puzzle: interesting and sometimes challenging. Here are few considerations and design assumptions to keep in mind: Understand the roots and history of blended learning : Blended learning has a deep history (and it continues to evolve). Here are a couple of resources (among many): The History of Blended Learning , The Handbook of Blended Learning: Global Perspectives, Local Designs.