Dashe & Thomson

Why Conducting an Audience Analysis Improves Your Training Outcomes

Dashe & Thomson

Assumptions. We all make them, and sometimes we have to. But, most people would probably agree - if you have the means to gather the information needed to make decisions based on facts rather than making assumptions, that is by far the safer way to go.

What Is Performance Support? And Why Won't People Stop Talking About It?

Dashe & Thomson

by Jolene Rowan. Education experts have said for years the important role performance support plays in building competency. It tackles head-on two fundamental challenges of learning: the limits of human memory and learner motivation.

Uncovering Performance Gaps With Front End Analysis

Dashe & Thomson

The ADDIE model has served the instructional design community well for decades. For the uninitiated, ADDIE stands for: Analysis. Design. Development. Implementation. Evaluation. But in the “real world,” the analysis phase is often curtailed, if not overlooked outright. Decision-makers are often not versed in the ADDIE methodology. They may make the assumption that training is required as part of a project because it seems obvious. We develop a new system or procedure, and we train it.

How to Motivate Your Team: 12 Must-Have Methods For The L&D Manager

Dashe & Thomson

by Nell Gelhaus. Plenty of material is available for learning and development professionals who are looking for ways to increase their employees’ desire to learn. In fact, we’ve even written about it. But what about your team?

[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

The Education Services team at Zenefits was looking to provide easily accessible and immediately usable education offerings to drive customer adoption and engagement. The company addressed this challenge by connecting the technologies powering its training, support and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives. In this session, Melanie Gallo, Senior Director of Education Services at Zenefits, will team up with Skilljar to share learnings and best practices from their experience in creating this customer enablement ecosystem.

Elevate Your eLearning: How To Storyboard Like A Boss

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by Claire Narum. Good eLearning doesn’t simply create itself (though that would be great, wouldn’t it?). Just like every Beyoncé starts by singing into a hairbrush in front of the mirror, every great eLearning begins as a storyboard. The trouble lies in knowing where to start and what to include.

The Surge of Corporate Training Videos: 6 Styles to Engage Your Learners

Dashe & Thomson

During our annual development team retrospective, we realized that video has begun to comprise an increasingly larger share of our project portfolio.

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Selecting Metrics For Training Evaluation and Calculating ROI

Dashe & Thomson

Measuring impact is important for those responsible for evaluating the success of their organization’s training programs. However, it can be cost-prohibitive and resource-intensive to obtain data needed to analyze the program’s impact. So, what can we do to identify metrics to help discover the training program ROI? Training Evaluation

Performance Support Tools From Quick Reference Guides To Mobile Apps

Dashe & Thomson

If you were asked what you ate for dinner 3 weeks ago, would you remember? On average, we forget 80% of what has happened, including what we’ve learned, in the past 30 days. Now, let’s apply this concept to the workplace. A recent study 1 suggests that 19.8%

How To Convince Your Subject Matter Expert That Less Is More

Dashe & Thomson

by Andrea May. Working with subject matter experts is not a straight-forward, one-size-fits-all affair. There’s no rulebook with a single set of rules that works for every SME you’ll encounter. Instead, each SME presents a unique challenge for instructional designers and other L&D professionals.

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State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

The Magic of the Hero’s Journey in Learning Engagement

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by Shane Lueck. Training needs to be engaging. What else is new? At this point, that concept is exhausted. It’s been the topic du jour of articles, webinars, conference break-out sessions, office meetings, and any other resource you can name.

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Social Learning in Clinical Settings: Adult Learning Theory Applied to #MedEd

Dashe & Thomson

Developmentally, both individually and as a culture, much of our learning has been social learning. Social learning theory is the concept of learning from other people through observation, questions, collaboration, and knowledge sharing. Learning Theory

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So You Think You Can Change: 3 Quick Tips for Conducting a Change Readiness Assessment

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by Amber Pandya. Your company is implementing yet another change. You swear you just got accustomed to your job’s day-to-day technology process, and now corporate is rolling out a new software that’s supposedly going to help you do it better.

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Five Steps For Conducting a Training Needs Assessment

Dashe & Thomson

A couple years ago we published 13 Critical Questions to Ask Your Client When Scoping a Learning Engagement. The post captured considerable attention, probably since the task of conducting a training needs assessment can be both a moving target and an ambiguous one. Needs Assessment

[Webinar] Driving Customer Health Through Education

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions. Join Skilljar and Pat Durante, President of the Computer Education Management Association and Senior Director, Technical Enablement at Talend for a Q&A webinar exploring the intersection of customer health and education.

How To Train Your Millennial

Dashe & Thomson

There are 83.1 millennials in the U.S. , and they get a bad rap. They are often characterized as a generation continually over-rewarded for under-performance.

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The SMEs Guide To Working With An Instructional Designer

Dashe & Thomson

So, you’ve been asked to be a SME - a Subject Matter Expert - on an upcoming training project? Congratulations! It’s a big deal to be considered an expert. Your knowledge, and the relationship you form with the instructional designer (ID) picking your brain, will be vital to the success of your team’s training project. If it’s your first time around the block as a SME (or if you just want to improve the experience), here are some tips to make the collaboration a smooth one.

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Scenario-Based Learning: Choose Your Own Learning Adventure

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“Experience is the best teacher,” they say. Scenario Based learning Branching

How To Use Images Creatively In Your ELearning Design

Dashe & Thomson

by Eric Berget & Andy Schiemo. Dashe & Thomson's award-winning creative director, Eric Berget, explains how to use images creatively in your eLearning design. Beware the floating rectangle! Design ELearning Visual Design

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The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

A Client's Guide to the eLearning Review Process

Dashe & Thomson

What comes to mind when you hear “review process?” A headache? A thousand papers to pore over? Crying into your coffee? Reviewing your eLearning modules throughout the course of their production shouldn’t feel this way. But without clear roles and expectations, re-work and deadline extensions are definite risks. Custom eLearning design and development requires smooth collaboration between you and the development team. The test of this collaboration occurs during each eLearning review cycle.

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The Ten Commandments of Elegant and Effective PowerPoint Design

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Thou shalt know thy audience and context Good design is good communication. PowerPoint is used in a variety of contexts and despite the rigid and inherently presumptuous title of this blog post, the specifics of how to follow these rules might change based on the purpose of the presentation.

Using Memory Engineering to Aid Learning Retention

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Recently I was re-reading my first-ever post for this blog, based on an article in Wired magazine entitled “Clive Thompson on Memory Engineering." The gist of it was that a (then) new service called 4SquareAnd7YearsAgo would summarize and email your Foursquare “check-ins” from a year before, resulting in, as Thompson calls it, “a curiously powerful daily jolt of reminiscence.”.

Instructional Design Models: Comparing ADDIE, Bloom, Gagne, & Merrill

Dashe & Thomson

On a recent business trip, I was reminded that even though I live in the world of instructional design every day, how difficult the concept can be to explain to someone who doesn't. Here’s a breakdown of common processes and principles. Instructional Design

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3 Reasons to Prioritize On-Demand Customer Training

How can you provide a great onboarding experience while keeping up with a growing customer base? By leveraging on-demand training. This guide describes three benefits of adding on-demand training to your onboarding process. Click here to download.

How To Be An Effective Leader During A Crisis

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by Emily Walters , guest author. Leadership Project Management/Project Delivery

Who Is Derailing Your Learning Project? (And How Can You Stop Them?)

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Great news! That learning project you’ve nurtured through countless meetings and rolls of red tape has finally come to fruition, and you’re starting to get down to business. But wait – something’s not quite right. Why does it feel like the team is spinning out of control?

13 Free e-Learning Resources to Make Your Courses Beautiful

Dashe & Thomson

by: Andy Schiemo. Does your eLearning feel stale or still have that 1990s vibe? Are you bored with your existing stock photography? Are you still using photos that look like this? Free Resources

Why Instructional Designers Should Draw

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Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

How To Work With Subject Matter Experts

Dashe & Thomson

By: Andrea May, Fiona Quigley, and Dawn Mahoney. Subject Matter Experts

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22 Free e-Learning and Graphic Design Resources

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Everyone loves a freebie. The problem with many free resource sites is that you are often inundated with so much unusable garbage that it’s hard not to feel like you are wasting your time.

The Power of Chunking: How To Increase Learner Retention

Dashe & Thomson

In 1980, K. Anders Ericsson and his colleagues published a fascinating experiment. They took a student of average intelligence, memory capacity, and IQ and had an experimenter test the limits of his memory.

5 Brain Facts That Influence How People Learn

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If you want to create powerful learning experiences, it’s very helpful to get an understanding of how the brain works. While technology changes at an incredible rate, the brain evolves slowly.

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Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

The Forgotten Role of Reflection in Learning

Dashe & Thomson

John Dewey, a noted psychologist, philosopher and educational reformer, once said, “We do not learn from experience…we learn from reflecting on experience.” Reflection in the context of learning can be described as linking ideas and constructing meaning from our experiences.

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