Jay Cross

Why Organizations Don’t Learn

Jay Cross

Where organic, bottom-up meets corporate top-down. An article entitled Why Organizations Don’t Learn by Francesca Gino and Bradley Staats in the November 2015 issue of Harvard Business Review caught my eye. The resemblance of their suggestions and the content of Real Learning is uncanny. Both the article and Real Learning highlight: Destigmatize making mistakes (they are opportunities to learn). Embrace and teach a growth mindset. Avoid attribution bias. Don’t work to exhaustion.

Two types of knowledge

Jay Cross

Explicit Knowledge. #1 1 is explicit knowledge. By definition, explicit knowledge can be captured in words. It’s the facts. Answers on Jeopardy. Tree/false tests. Retention of explicit knowledge is easily measured and graded and for that reason it’s where tests focus, over-simplified or not. We grade recent recall, but people have forgotten 90% of what they learned before they have the opportunity to apply it.

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Future of Education 2020 Summit

Jay Cross

At a Stanford education conference this morning, speakers made presentation after presentation without once involving the audience, not even asking for questions. For the first couple of hours there was zero audience participation. Finally, following a panel session, we were invited to stand at a microphone if we had questions. Naturally, I was first in line. I explained that I came to this event as an outsider. I am not an academic. In fact, my corporate title is “Chief Unlearning Officer.”

15 essentials for successful learning

Jay Cross

“A foolish consistency is the hobgoblin of little minds.” ” Ralph Waldo Emerson, Self-Reliance. While cleaning up my office this afternoon, I came up this list of essentials for effective informal learning I wrote a couple of years ago for the ASTD Handbook. I don’t know if I’m in a rut or simply unwavering in my beliefs, but I was surprised to find that every one of these appears in nearly the same language in my new book. (I’d

Deliver Effective Online Education and Events Your Members Will Love

This guide identifies the biggest challenges for associations moving their training online and provides practical solutions so that you can hit the ground running. Download now to keep your members engaged and growing even in times of COVID-19.

New Book: Aha! 75 Ways to Work Smarter

Jay Cross

My new book, Aha!, is for all those people we’ve made responsible for their own learning. This is the missing manual. explains self-assessment, setting goals, dealing with feeds and flows, improving retention, curation, working out loud, social learning, and more. Each technique is backed with a practical exercise. reveals how to: Learn from experience. Take advantage of the latest findings from neuroscience. Save time by accelerating how you learn. Remember things faster, better, deeper.

Learning is a lot more than schooling

Jay Cross

Quickly, now, “What word or words pop into your head if I say Learning ?” ” This was the barrier that kept me from starting the Real Learning Revolution a few nights back. The L-word. Schools brainwashed us so thoroughly that everyone’s immediate association is learning = schooling.

I’ve been depressed. You?

Jay Cross

I’ve been depressed. Telling you this will blow my chances of running for president, but what the hell: I have been clinically depressed for the last two years. It’s a form of going crazy. I lost interest in my work, stopped blogging and taking photos. I became a near-hermit. . I want to share my experiences with you so that if the black dog visits you or one of your friends, you’ll recognize it for what it is and take appropriate action.

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What is Real Learning?

Jay Cross

How to learn socially, experientially, and informally. Learn how to learn. Real Learning in Pictures (illustrations from the book). Coherent Organization Collaboration Real Learning

Jane Hart’s Top 100 Learning Tools

Jay Cross

It’s time once again to contribute to Jane Hart’s annual survey of tools for learning. I was the first person to take part in this project some nine years ago and now it’s an annual ritual. It’s enlightening to review what’s best in the toolbox. My top tools for learning are: Experience. Extracting the lessons of simply living my life. Friends. My colleagues in Internet Time Alliance and colleagues. Books.

Bridging the Gap Between HR and Safety

Members of HR are known for taking on different types of tasks. Safety training isn’t always one of them, but in reality, it makes sense that it should be. Learn how safety aligns with the goals of any HR team and how managing it can make your job easier.

Leave Learning to Employees, sort of

Jay Cross

Leave Learning to Employees. By Kate Everson. CLO magazine November 2015. This article describes the CLO of Kaplan as he adapts to a world where employees can route around learning to find their own content. They don’t need him any more. Learner-created content presents a challenge to CLOs: they want to control it. EasyGenerator CEO Kasper Spiro points out that you can’t. Learner-created content is out of control by definition.

Real Learning: Micro and Macro

Jay Cross

Setting goals, reflecting daily, taking risks, and doing experiments prime the brain for spotting opportunities and working smarter. Real Learning. Real Learning

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Real Learning explained graphically

Jay Cross

These are graphics from the. current edition of Real Learning. The Real Learning Project. The Real Learning Book. Buy Real Learning for $2.99. Real Learning

Real Learning explained

Jay Cross

Excerpt from interview with Learnnovators. Learnnovators: We are excited about having reviewed your new book Real Learning. We couldn’t agree more with Laura Overton (Founder & CEO, Towards Maturity) that this is a manual to empower self-directed learners in really practical ways. Could you give our readers a brief on your book that is also a part of a larger part of your Real Learning project please? Jay: I’d be delighted.

CFO’s Guide to Building an HR Team with Limited Time, Budget and Resources

Building the ideal HR team doesn’t happen overnight—especially when CFOs have limited time, budget and resources. But our new guide can give you advice on where to start and key focus areas you need to know. Download our guide today!

Conferences can be better, a whole lot better

Jay Cross

The conference business is booming yet every participant has some major gripe about the way conferences are run. We all think we know better. It goes with the territory. In the beginning of the year, I looked into the future of conferences. Would they go the way of record stores and newspapers? I concluded that: Flipping conference presentations can vastly improve learning outcomes. Community First! Events should focus on nurturing the L&D community of practice before content.

Benchmarking Online Learning

Jay Cross

Fascinating data. WHAT KEEPS WORKERS FROM LEARNING ONLINE? 63% lack of time for self-study. 40% can’t find what they need. 41% find current online learning not relevant to their need. 28% lack of somewhere appropriate to study. 26% find learning content uninspiring. 25% technology issues such as low bandwidth. 22% learning objectives are not clear.

ASTD no more

Jay Cross

The American Society for Training and Development has ceased to exist. Now it’s the Association for Talent Development. I have mixed feelings about this. Tony Bingham announces name change in Washington, May 6, 2014. This is hardly the first time this professional association has taken on a new name. In 1947, it came to life as the American Society of Training Directors.

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Real Learning

Jay Cross

“Those who cannot change their minds cannot change anything.” ” –George Bernard Shaw. is becoming Real Learning. The old name didn’t fit the book. captures the spirit of “Oh, I see; that’s how you do it.” ” Cool. Unfortunately, the term Aha! only focuses only on the magic moment of enlightenment.

3 Guiding Principles to Support the Human Dimension in Learning

Speaker: Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting

Join Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting, for her exclusive session where she will be discussing the 3 guiding principles for the future of learning, and how these can affect the design of work in organizations.

Peeragogy

Jay Cross

In his keynote presentation at Online Educa Berlin last week, Howard Rheingold emphasized co-learning. Since the teacher learns more than the student, let’s all be both teachers and students. Esteemed co-learners, your job is to create new co-learning communities. If a group doesn’t exist for facilitate your informal learning, make one. Peeragogy is a set of techniques for collaborative learning and work. It’s a both a discipline and a living book.

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Informal Learning – the other 80%

Jay Cross

Years ago a start-up commissioned me to write a white paper that would help put them on the map. I wrote the paper that follows. It’s probably the most popular thing I’ve ever written. The start-up stiffed me but the paper morphed into the Informal Learning book. I think it’s held up rather well. I’ll be leading a series of master classes on informal learning and working smarter in Europe. Informal Learning – the other 80%. Execution is the goal.

Where I’m coming from

Jay Cross

These are my core beliefs about how to get along in the world. I wrote this post fourteen years ago and rediscovered it this morning. I’m amazed at the consistency of what I believe. I still hold to these, although now they’d be supplemented with newfound knowledge about complexity, mindfulness, informal learning, community, social media, and other topics. Here’s how I saw it in 2001: PEOPLE. Perception is reality. See The User Illusion ). Placebos work. Hawthorne effect.

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Enterprise Learning & Digital Transformation

Jay Cross

Enterprise Learning takes learning beyond the training department into the overall extended enterprise, the “Workscape.” ” It’s a breakout that’s happening throughout organizations as they embrace digital technology.

Five Reasons Leaders Invest in Language Training

Communication is the lifeforce of any company. Without it, productivity, employee happiness, and ultimately your business suffers. Investing in language learning better positions global business leaders to see gains in organizational effectiveness as a result.

Cheap books on learning worth the price

Jay Cross

Today I paid my $9.99 and started devouring free books on Amazon Kindle Unlimited. I spend on average of $40 a month on hardcopy books, so this seems like a steal. Since I’m in the midst of writing a book on solo/DIY learning, I thought I might learn something from these freebies: 45 Elearning Tips and Tricks , by John Araiza. This is an instructional designer’s record of twelve years’ experience. Advice is for building courses. Don’t buy photos until you get final approval.” “Use

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Ukelele break

Jay Cross

Sorry, off the point, but I just love this. Ukulele Anthem by Amanda Palmer. Just Jay

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Learning Styles, ha, ha, ha, ha

Jay Cross

I wrote this post in Thursday, December 08, 2005, but I’m reposting it here because some people still have not got the message. Normally, I would not expect to get many chuckles from a 186-page report entitled Learning styles and pedagogy post-16 learning A systematic and critical review , 2004, by Frank Coffield, Institute of Education, University of London; David Moseley, University of Newcastle; Elaine Hall, University of Newcastle; Kathryn Ecclestone, University of Exeter.

50 suggestions for implementing 70-20-10

Jay Cross

50 suggestions for implementing 70-20-10. part 1 of 5. People learn their jobs by doing their jobs. Effective managers make stretch. assignments and coach their team members. Experience is the teacher, and managers shape those experiences. These posts offer guidance to managers who want to make learning from experience and conversation more effective.

The Ins and Outs of Connecting Technologies in a Modern Learning Ecosystem

Speaker: TJ Seabrooks, former CEO at Rustici Software

Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.

Falling behind

Jay Cross

72% of eighteen Fortune 100 CLOs told me their people are not growing fast enough to keep up with the needs of the business. . Granted, it’s impossible to predict the future needs of the business in this volatile world, it’s still troubling that most big-company CLOs don’t feel what they’re doing is adequate to prepare the workforce for the future. That’s the job, right? If what you’re doing isn’t working, you need to do something else.

Informal Learning on Google Books FREE

Jay Cross

Informal Learning is available via Google Books. Read a couple of chapters for free. Informal Learning Just Jay

Last days of the world’s fastest ocean liner

Jay Cross

On its inaugural voyage in 1952, the sleek S.S. United States set the record for an Atlantic crossing (3 1/2 days) and more than sixty years later, the record still stands. The United States was the Concorde of its day: high tech, expensive, and luxurious, the fastest way across the ocean. Made of lightweight aluminum with R&D funded by the Department of Defense (since the United States could be converted into the world’s fastest troop ship.).

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Would you recommend your L&D department?

Jay Cross

Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. Line leaders are a CLO’s most important customers. They judge the trade-offs in spending that determine L&D’s fate in the budget process. They base their decisions on what training professionals call Level 4: Did the training impact the bottom line? Did it matter? By and large, line leaders are not happy with L&D’s performance.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Through the Workscape Looking Glass

Jay Cross

Your Workscape is everything in your organization except the training department. It’s where work is done and where people hone the skills they need to add value. It’s the biggest frame of the big picture. It’s relationships and culture and secret sauce. It’s the organization as organism. To prosper, you need to nurture it, plant seeds, pamper the ground. It’s your job to help the system thrive. Learning Ecosystem, Learning Ecology, and Learnscape mean the same thing as Workscape.

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