Jay Cross's Informal Learning

Informal Learning Center

Jay Cross's Informal Learning

People acquire the skills they use at work informally — talking, observing others, trial-and-error, and simply working with people in the know. Formal training and workshops account for only 5% to 20% of what people learn from experience and interactions. Order the Informal Learning book or read a summary or download the Informal Learning Poster. What is Informal Learning? Informal learning is the unofficial, unscheduled, impromptu way most people learn to do their jobs.

Workscape evolution

Jay Cross's Informal Learning

This morning Jane Hart posted this 5-stage model of the evolution of workplace learning in an organization. I’ve re-worked the model to show: my domain is the workscape (the merger of work and learning, the learning ecosystem). overarching issue is who controls the curriculum. learning is a mix of formal and informal , not one or the other. The further you go to the right in these models, the less the support provided by L&D.


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Re-reading A New Culture of Learning

Jay Cross's Informal Learning

A New Culture of Learning by John Seely Brown and Doug Thomas. This short book (136 pages) is inspiring. I just read it a second time, something I very rarely do. These paragraphs lept out and grabbed me: Peer-to-Peer Learning. In the new culture of learning, people learn through their interaction and participation with one another in fluid relationships that are the result of shared interests and opportunity.

8 Dirty Words

Jay Cross's Informal Learning

CLO online edition. Dirty Words. by Jay Cross. L ast year I led workshops in London, Madrid , San Jose, Quebec, and Berlin on how to sell social networking and informal learning to senior management. Top executives have little time so it’s important to have a one-minute elevator pitch ready for chance encounters with them. The workshops culminate with everyone role-playing that interaction. We all know that you shouldn’t use training jargon (e.g.

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5 Essential Virtual Selling Practices Every Company Must Have by 2023

Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing

Join us on Sept. 13 at 9:30 am PT as Erika Bzdel, VP of Sales, and Craig Simons, Director of Marketing, discuss the virtual selling practices that every company should adopt, and how to succeed at selling in a hybrid world.

Informal learning: the real deal. Free.

Jay Cross's Informal Learning

I nformal Learning has been getting a lot of buzz lately. Many vendors claim to offer informal learning, or even “informal learning management&# without having changed anything beyond the words in their advertising. Read this scathing commentary by Peter Casebow , Jane Hart , and Harold Jarche. It’s time to clear the air. Informal Learning: Five Ways to Do More with Less. On April 20 at 1:00 pm Eastern, I will be leading a webinar and discussion as part of UMBC ’s ISD now!

2.0 is a philosophy, not a technology

Jay Cross's Informal Learning

Internet Time Alliance spent a couple of days last week putting the 2.0 into a tedious proposal for a large, forward-facing multinational corporation. Among our recommendations were: Informal Live webcasts. Informal Recorded webinars. Informal Video conferencing. Informal Workshops. Informal Audio/ podcasts. Informal Learnshop. Informal Case Studies. Informal Non-formal video. Informal Discussion group/ forum.

Overcoming Bipolar Thinking

Jay Cross's Informal Learning

Learning is a continuum of degrees of formality • BY JAY CROSS. In the five years since the publication of Informal Learning, I’ve become the Johnny Appleseed of informal learning. I didn’t invent the concept. Informal learning is older than civilization. My contribution has been pointing out that overemphasis on formal learning in organizations is dysfunctional, uneconomic, bad business, and not a whole lot of fun.

All you ever wanted to know about informal learning

Jay Cross's Informal Learning

YouTube of Jay’s UMBC ISD Now! webinar. Warning: This sucker is 64 minutes long. It captures my current thinking about informal learning.

Social Media Camp

Jay Cross's Informal Learning

Today I joined more than a hundred people at the Presidio Officers Club for a day-long Social Media Camp. Another 650 attended remotely by via Justin.tv. Many participants were novices. The majority were interested in social media as a marketing tool. We saw some cool technology, e.g. 12 Sprints (knowledge workflow from SAP). Kevin Marks gave an interesting keynote on Tummlers (moderator – geisha – steward role). Who do you suppose is in charge of social media within companies?

Increasing Equity and Access: A Canvas Case Study of Virtual Arkansas K-12

Virtual Arkansas, a fully online school, had a mission to provide high-quality courses in rural and urban areas throughout the state. How would they simplify content creation while enhancing learning? Discover 3 key insights to transform your classrooms.

This blog is closing…

Jay Cross's Informal Learning

I started this blog when Informal Learning was released, November 10, 2006. The informal learning meme has gone mainstream. I am gratified. That crusade is behind me. Informal learning is more important than ever. It’s part of life. It no longer needs an in-your-face site to promote it. These days I focus my energies on helping organizations work smarter. Informal learning is part of the mix, but so are social business, brain science, systems thinking, and a bunch of other things.

Learning Without Borders

Jay Cross's Informal Learning

Learning Without Borders. In a pre-webcast discussion with Jay Cross yesterday we tackled how organizations steward informal learning; Jay will ask HCI members to bring a relevant business problem to the webcast and walk us through ways to focus on the demand side (what learners need) to facilitate powerful informal learning.

Join the Internet Time Alliance for a day

Jay Cross's Informal Learning

The day following DevLearn, November 5, the five members of the Internet Time Alliance are holding a retreat to share insights and plan for the forthcoming year. We’re meeting at the Internet Time Lab, across the Bay from San Francisco in Berkeley.

Dan Pink: what motivates people

Jay Cross's Informal Learning

This short video is simply awesome.

Discover What Stage Your CE Program is in and the Next Steps for Tomorrow’s Growth

Get the Customer Education Maturity Model Self-Assessment to quickly determine which of the 5 maturity stages your program is in today and then identify the next high-impact initiatives to undertake to advance to the next stage of program growth.

Send large files with WeTransfer

Jay Cross's Informal Learning

For several years, I’ve used YouSendIt to send large files over the net for free. Yesterday I tried to send a 1.25 gig movie to a colleague. YouSendIt said I’d need to sign up for the pro version to send a file that big. I clicked the okay button and was charged $110 for a year’s service. So far so good. Then I received a notice that my file was not transferred due to technical errors. What errors, I wondered.

Change or die

Jay Cross's Informal Learning

LX Briefing. Mixing case studies, stories, and actionable recommendations together with humor and easy-to-understand language, Jay Cross provides much more than buzzwords and back-patting, or so says his bio. He also has some very strong opinions on the future of workplace learning. A Harvard MBA and Princeton undergrad, he has been improving business processes since developing the first business curriculum for the University of Phoenix three decades ago.

Happy Multidisciplinary 2011!

Jay Cross's Informal Learning


Best of informal learning since September 1, 2010…

Jay Cross's Informal Learning

Informal Learning Flow. Next month, a new aggregator on Working Smarter from Internet Time Alliance , sponsored by Xyleme , will replace Informal Learning Flow. Here’s what’s probably the swan song, the end of a great run. September 1 to November 18, 2010. The state of mapping APIs - OReilly Radar , September 7, 2010. Welcome to the Decade of Games - HarvardBusiness.org , September 9, 2010.

Customer Education Maturity Model: How Customer Learning Programs Create Value

The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.

Conversation, not presentation

Jay Cross's Informal Learning

When Jane Hart and I shared our thoughts on social learning at the Irish Learning Showcase in Dublin last week, a formal presentation would have run counter to our message. Instead, Jane and I had an informal conversation in the front of the room. In time, others joined in. The format enabled us change direction based on our reading of the mood in the room. I intend to propose conversations in lieu of presentations whenever the opportunity presents itself.

Taking advantage of the gift economy

Jay Cross's Informal Learning

“I want your advice but I don’t have money to pay for it.&#. Not a week goes by that the independent consultant doesn’t receive requests from corporations or organizations to give free advice or presentations. “Think of the exposure you’ll get,&# they say. Generally, that exposure is not worth much. Follow-up work is about as likely as getting a free car by telling the dealer, “My friends will see me in it. Maybe they’ll want to buy one.&#.

The New Social Learning

Jay Cross's Informal Learning

The New Social Learning. A Guide to Transforming Organizations Through Social Media. By Tony Bingham and Marcia Conner. Berrett-Koehler Publishers, San Francisco. Yesterday afternoon, an acquaintance who was appointed chief learning officer of one of the UK’s major banks three weeks ago asked me where to find some great examples of social & informal learning. He knew from experience that the way to sell the new learning is through examples rather than logic.

Reflections on DevLearn 2010

Jay Cross's Informal Learning

“Evaluation sheets, be sure to hand in your evaluation sheets.&# I refuse to fill them out. It takes a while for the important lessons to emerge. What people blurt out 30 seconds after hearing a presentation bears little relationship to what’s going to stick. After the LearnTrends conferences , I wait six weeks until I send out the evals. In this case, I’ll recount what still seems important four days after DevLearn 2010. The new face of learning was made of our faces. Get it?

Unlock the Power of Formative Assessment

Learn how a thoughtful formative assessment approach can help teachers understand where students are in their learning, inform instruction, and in turn, positively impact student learning outcomes. Get the guide today!

Transferring from Ning to Grou.ps

Jay Cross's Informal Learning

The Internet Time Community has been hosted on Ning for a little over three years. Most of the time, it has been more of a test site than a real community. We’ve experimented with features, swapped ideas, kept track of one another, and so forth. I was shocked and saddened when Ning announced that its free service was ending. Lots of non-profits had signed up on Ning. They were told to pay up or shut down. In essence, they were betrayed. Many of these organizations have zero tech support.

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The Case for Communities of Practice

Jay Cross's Informal Learning

Published August 2010. Jay Cross is CEO of Internet Time Group and a thought leader in informal learning and organizational performance. He can be reached at editor@clomedia.com. In his 2001 book Kitchen Confidential , Anthony Bourdain describes how he became a professional chef and how he continues to support the community of professional chefs. Now, keep in mind that no one issues membership cards to professional chefs - but they are not difficult to recognize.

Informal Snake Oil

Jay Cross's Informal Learning

“As soon as the software vendors and marketers get hold of a good idea, they pretty well destroy it,&# writes my colleague Harold Jarche in his post on Social Snake Oil. That’s his graphic above.) Jane Hart chimed in, reinforcing Harold’s point that “social learning is being picked up by software vendors and marketers as the next solution-in-a-box, when it’s more of an approach and a cultural mind-set&#.


Jay Cross's Informal Learning

Julie Wedgwood has a new blog , and she’s off on the right foot. Instead of the usual “Look at me,&# Julie has started with what will interest other people. Like Julie herself, the blog is helpful and upbeat. Julie’s probably best known for her pioneering work using storyboards for learning. For me, storyboards are an essential tool for developing learning, particularly e-learning.

6 Tips for EdTech Evaluation by Adult Learning Institutions

Many continuing adult education institutions have turned to technology used by higher ed with the following benefits: elevates teaching and learning, scales to address changes in staffing, enrollment and budget, and protects student and institutional data.

Don’t try too hard

Jay Cross's Informal Learning

People who are told a story is controversial remember it better than those who are told it is fact. I chalk this up to my belief that “Uncertainty challenges the mind.&# This delightful article from the July 2010 Scientific American Mind goes one further: too much obedience to task stunts breadth of vision. The Willpower Paradox. Setting your mind on a goal may be counterproductive. Instead think of the future as an open question. By Wray Herbert.

Free webinar, Wednesday, February 16th

Jay Cross's Informal Learning

Training Smarter, Working Smarter. Wednesday, February 16, 2011 at 11 AM PST/ 2 PM EST. FREE. Considering the fast pace and super-connectedness of today’s business environment, is the old static classroom really the best place for achieving modern training objectives? Hear Jay Cross, a leading expert on informal learning, for a far-ranging conversation about how organizations are working – and training – smarter in the network era.

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Free Learning to Learn course going strong

Jay Cross's Informal Learning

Addictive Learning That Sticks. In a hurry? Enroll in the course here. I announced this free course on Learning to Learn on this blog two days ago. Fifty people have enrolled. Most have completed their first three questions. 16% of the participants answered question 1 correctly and won’t see that one again. Only 8% answered question 2. 10% got question 3 right. There’s still plenty of room in our virtual classroom. Please join us. Related.

Evolution of learning software

Jay Cross's Informal Learning

From classroom scheduling to nose counting to connecting people. Time for a change in emphasis.

6 Strategies for Using Actionable Data to Impact Student Success

Educators need effective tools to drive student success. The trend to use actionable, comprehensive data—like attendance, assessments, grades, and more—is an effective way to give teachers the visibility they need to make a difference. Videri gives teachers and administrators access to comprehensive, integrated data so they can easily filter, drill down, and analyze data—to get the information that they really need, when they need it, and improve student outcomes. Download the eBook today!

Take this free, brief, online course on Learning to Learn

Jay Cross's Informal Learning

Addictive Learning That Sticks. In a hurry? Enroll in the course here. Learn by answering a few emailed questions every other day? SpacedEd co-founder and CEO Duncan Lennox says that is precisely what his product is doing for physicians. SpacedEd was invented at Harvard Medical School.). SpacedEd is a platform designed to allow learners and teachers to harness the educational benefits of spaced education.