Jay Cross's Informal Learning

Re-reading A New Culture of Learning

Jay Cross's Informal Learning

A New Culture of Learning by John Seely Brown and Doug Thomas. This short book (136 pages) is inspiring. I just read it a second time, something I very rarely do. These paragraphs lept out and grabbed me: Peer-to-Peer Learning.

Change or die

Jay Cross's Informal Learning

LX Briefing. Mixing case studies, stories, and actionable recommendations together with humor and easy-to-understand language, Jay Cross provides much more than buzzwords and back-patting, or so says his bio. He also has some very strong opinions on the future of workplace learning.

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Jay Cross's Informal Learning

I started this blog when Informal Learning was released, November 10, 2006. The informal learning meme has gone mainstream. I am gratified. That crusade is behind me. Informal learning is more important than ever. It’s part of life. It no longer needs an in-your-face site to promote it.

Free webinar, Wednesday, February 16th

Jay Cross's Informal Learning

Training Smarter, Working Smarter. Wednesday, February 16, 2011 at 11 AM PST/ 2 PM EST. FREE. Considering the fast pace and super-connectedness of today’s business environment, is the old static classroom really the best place for achieving modern training objectives?

2017 Customer Training Benchmarks Study

What are the baseline metrics for a successful customer training program? Find out in Skilljar's inaugural customer training benchmarks study, which includes an analysis of completion rates, course duration, and more. Click to download.

2.0 is a philosophy, not a technology

Jay Cross's Informal Learning

Internet Time Alliance spent a couple of days last week putting the 2.0 into a tedious proposal for a large, forward-facing multinational corporation. Among our recommendations were: Informal Live webcasts. Informal Recorded webinars. Informal Video conferencing. Informal Workshops. Informal Audio/ podcasts. Informal Learnshop. Informal Case Studies. Informal Non-formal video. Informal Discussion group/ forum.

An example of informal learning from Europe

Jay Cross's Informal Learning

Three years ago I talked with a former KPPG consultant, Harm Wegstra, at Online Educa Berlin. Harm told me about his team’s experience with informal learning in an engagement with Sara Lee. Here’s an extract of an email Harm sent me.

Allen Tough, informal learning pioneer

Jay Cross's Informal Learning

Allen Tough, a brief talk at the 3rd New Approaches to Lifelong Learning (NALL) Conference. Ontario Institute for Studies in Education of the University of Toronto, Toronto, Canada. February 19, 1999.

Overcoming Bipolar Thinking

Jay Cross's Informal Learning

Learning is a continuum of degrees of formality • BY JAY CROSS. In the five years since the publication of Informal Learning, I’ve become the Johnny Appleseed of informal learning. I didn’t invent the concept. Informal learning is older than civilization.

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Informal Learning Center

Jay Cross's Informal Learning

People acquire the skills they use at work informally — talking, observing others, trial-and-error, and simply working with people in the know. Formal training and workshops account for only 5% to 20% of what people learn from experience and interactions.

Agile instructional design

Jay Cross's Informal Learning

I’ve been thinking about fresh approaches to instructional design. Instructional design was invented around the time of World War II. Starting virtually from scratch, America had to train millions of men to be soldiers and millions of civilians to make ships and armaments.

Each one teach one customer service

Jay Cross's Informal Learning

Here’s a worthy idea. Mobilize your users to support one another via Twitter. This instance is part of the latest upgrade to Firefox. The push button takes you to their Tweetstream. Informal Learning Working_smarter

Workscape evolution

Jay Cross's Informal Learning

This morning Jane Hart posted this 5-stage model of the evolution of workplace learning in an organization. I’ve re-worked the model to show: my domain is the workscape (the merger of work and learning, the learning ecosystem). overarching issue is who controls the curriculum.

3 Ways to Create a Best in Class Customer Training Plan

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Informal Snake Oil

Jay Cross's Informal Learning

“As soon as the software vendors and marketers get hold of a good idea, they pretty well destroy it,&# writes my colleague Harold Jarche in his post on Social Snake Oil. That’s his graphic above.)

People Policy at IDEO

Jay Cross's Informal Learning

John Foster describes human resources at IDEO during the Future of Talent Retreat at Asilomar.

Learning Styles

Jay Cross's Informal Learning

Will Thalheimer reports on Learning Styles Reviewed by Association for Psychological Science AND FOUND WANTING. Do you believe meshing delivery format with a student’s learning style improves the quality of the learning? The learning-styles view has acquired great influence within the education field, and is frequently encountered at levels ranging from kindergarten to graduate school.

Happy Multidisciplinary 2011!

Jay Cross's Informal Learning

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How to Select an LMS for Customer Training

Finding an LMS suitable for customer training can be tough. Check out our guide to learn about some key considerations for selecting a customer education platform.

Arts & Letters Daily, Denis Dutton RIP

Jay Cross's Informal Learning

A moment of silence, please. Denis Dutton, a philosophy who founded the pioneering website Arts & Letters Daily , has died in Christchurch, New Zealand, at the age of 66. Arts & Letters Dail y broke new ground went it came online in 1998.

Mash-up of Michael Wesch & Santa Claus

Jay Cross's Informal Learning

Social media Christmas circa 1 AD. Thanks to Marc Rosenberg for tipping me off to this one. General

L’apprentissage informel

Jay Cross's Informal Learning

An artifact from Learning Day at the European Commission. My keynote was titled “The Impact and Inevitability of Informal Learning.&#. Informal Learning

Buy some inspiration before the year ends

Jay Cross's Informal Learning

Amazon just dropped the price of Informal Learning to $28.96. The Kindle edition is $26.06. You can buy a giant (4′ x 2′), durable, grommeted Informal Learning poster in the Internet Time Store. The Store also offers an online, read-only version of The Working Smarter Fieldbook for $12.

Training for Lead Generation, Customer Onboarding & Support

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Evolution of learning software

Jay Cross's Informal Learning

From classroom scheduling to nose counting to connecting people. Time for a change in emphasis.

Can You Hear Me Now?

Jay Cross's Informal Learning

Conversation has long been the most important learning technology. Unfortunately, not everyone is a born conversationalist. From an article in today’s Wall Street Journal, She Talks a Lot, He Listens a Little , tips on conversing: Set aside a time to talk.

Socialcast

Jay Cross's Informal Learning

Today I visited a very cool company in the South Park neighborhood of San Francisco. These guys have developed what looks to be an ideal enterprise social learning platform. Internet Time Alliance will soon have an instance of the software for you to play with.

Reflections on DevLearn 2010

Jay Cross's Informal Learning

“Evaluation sheets, be sure to hand in your evaluation sheets.&# I refuse to fill them out. It takes a while for the important lessons to emerge. What people blurt out 30 seconds after hearing a presentation bears little relationship to what’s going to stick.

Employee Training Playbook by Lessonly

Strengthen new employees and develop existing teams with Lessonly’s Employee Training Playbook.

Jay’s snapshots

Jay Cross's Informal Learning

Poor man’s instructional technology. I bought several 12″ electronic picture frames from Amazon for $120 a pop and installed them in a display case at the Internet Time Lab in Berkeley.

Aspirations

Jay Cross's Informal Learning

You may have heard me spouting off about aligning the aspirations of workers with the organizations they work for. This falls on deaf ears in North America and most of Europe where we mistakenly think treating workers as humans intrudes on their privacy.

Giving up control

Jay Cross's Informal Learning

In an article titled Taking the Social Media Plunge: Learning to Let Go , Andy McAfee explores the reluctance of traditional organizations to embrace social media (and informal learning). Many organizations appear scared to death of Enterprise 2.0.

Genesis of the Working Smarter Poster

Jay Cross's Informal Learning

This morning Dave Gray asked me if I had a few minutes to talk on Skype about the Working Smarter poster I’d like to have as a companion to the Informal Learning poster Xplane and I created several years ago. The Informal Learning Poster. Dave shared his screen as we talked.

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